Ameyo Erfahrungen

Make anyplace as your Call Centre at anytime

Kommentare: Ameyo is a kind of application which I used most in my official routine, till now ameyo satisfies me as a good VoIP tool. My business productive hours data is taken from ameyo at the end of the day by my organization. Sometimes, ameyo allow us some rest through server issues, but in real we truly love the break given by ameyo.

Vorteile:

Ameyo is a kind of must have application in my job. It is the best dialer I used so far which perfectly integrates with my CRM tool. The best thing about Ameyo is we can reach customers without revealing our own identity. The ameyo is the best VoIP tool with great features like auto call reacord, call merging, call transfer, hold, mute, predictive dialling, auto dialling, and lot more. The real time perfomance management like call duration, dialled calls, connected calls are really helpful in knowing our productivity.

Nachteile:

Sometimes, I face server down in the ameyo portal, and it takes little more time in resolving the issue. The mobile version of ameyo is not that much user-friendly compared to it's web version. Sometimes, customers feel more bass tone, and low audio might be due to noice cancellation, and auto-tune features.

Best one - Call centre management

Kommentare: The one bigger problem which i was trying to solved for longer time is increasing the connectivity ratio which has been achieved by Ameyo and the benefit which i have got it increase in my sales business. Once again Ameyo is "FANTABULOUS"

Vorteile:

I would like to start with a big thanks for the whole team from pre-sales to post sales, You guys have done a fabulous job. I am tough guy interms of implementing new products to my organization but though i have been hard at time, You guys knows how to handle a customer which is very important in this competitive world. Integration and implementation was happened in No time with effective people from your end and am thankful to them. And also the process of implementation was neat and clear cut in documentation which i admired a lot as an organization. To say in one word Ameyo is "FANTABULOUS"

Nachteile:

I dont have any cons interms of software usage. The only con i experienced is with the customer care as the level 1 engineers needs to be trained more as they start from basics everytime instead of getting into the actual issue.

Ameyo Experience

Kommentare: Very Bad,
1. Bad customer support, 70% issues never resolved on 1st call
2. Bad in terms of commercials. Smallest of changes like customization of reports are charges heavily which should already have been in the reports.

Vorteile:

Features, the product has inbuild dashboard for daily monitoring's, separate reports available for various data analytics

Nachteile:

Accuracy of dashboards & reports is worry some. Tool bar does not have features like self monitoring, people have to keep separate tab to monitor their breaks.

Ameyo-One of the best call management tool

Kommentare: It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.

Vorteile:

Ameyo has so many interesting features that I can not name them all here. To mention a few of them: 1. One click download of the calls and recordings 2. Easy to filter the call recordings by agent, date, connected types and what not. 3. Dashboard gives the supervisors easy access to turn on/off the agent availability with just a click 4. Live monitoring of the call, whisper feature and intervention of the supervisor and even transfer of the calls are so easy to configure and manage

Nachteile:

1. You can not change the agent availability in bulk. 2. Scheduling report has its' own limitation. 3. Screen recording feature is not available 4. Little costly for small organisations

Best Cloud Telephony Services

Kommentare: Really good and enjoying the service integration with Salesforce to process business transacion.

Vorteile:

Easy,very convient and integrate with other softwards like Salesforce

Nachteile:

Call recordings and url genration which is offen not happening

Overall Feedback

Kommentare: The overall experience is 8/10, have been facing some tech issues back and forth in the beginning and still some are yet to be solved.
I will be raising the complaint soon for them

Vorteile:

Pricing, easy and quick deployement of the overall product.

Nachteile:

The tool has been the same for years now, the user interface can be better.

Suggestions

Kommentare: Good But needs some time to test it

Vorteile:

Good Product by still underr testing for Call Center

Nachteile:

No Configuration Back-Up. Autodialer not available.

Go to software for calling

Vorteile:

It is extremely easy to deploy and train the employees on how to use the software

Nachteile:

Sometimes ameyo starts to hang which needs to be improved

Review From Savaari

Vorteile:

The interface is quite simple to understand & use in your daily process. We find the software perfect for daily usage & kudos to the team who are always available to help & understand your requirements.

Nachteile:

don't have any yet with the latest software update :)

Feedback from Ameyo

Kommentare: Ameyo gives a lot of features to the agents for checking their productivity and managing the login hours but many changes are required to update in the software.

Vorteile:

Easily accessible for the agents. Agents can check the number of calls made, login hours and break durations.

Nachteile:

Self agent monitoring shows different break duration than the Agent session details. Self Agent session report counts break twice sometimes. The daily productivity report shows less login hours for a few agents.

Easy and Engaging

Kommentare: Its easy and friendly software to connect with customers

Vorteile:

It easy and compact software that helps to easily connect with the customers , and also gives all the appropriate reports of the usage which is helpful. It also offers many different options to connect with customers.

Nachteile:

Its takes a bit of time at the end of calls, which is a negative points but its fai enough because it saves all the data after calls

Intermediate app.....

Vorteile:

Very use full for on the go customer service.

Nachteile:

it will take toomuch time to switch a call.

Amayo

Kommentare: Fabulous

Vorteile:

Calls go smoothly and voice clarity is excellent. even international calls are smooth with ameyo

Nachteile:

Often there are reporting problems and it's interesting

Highly recommended any organization who do dialing on daily basis

Kommentare: It is used by us on a daily purpose of all employee in our origination.
We find it useful in connecting with your customers and tracking our conversation.

Vorteile:

Voice clarity is perfect. Conference and call transfer can be done easily. Recording can be easily shared with secured method. International calls are smooth with Ameyo.

Nachteile:

Recording of call are stored for certain period of time only. Some time of recording shows wrong.

Feedback || Byjus

Kommentare: service team need to improve. The dialer is not enough capable to fulfil Byjus requirement

Vorteile:

user friendly and easy integration of CRM, Supervisor monitoring tool,

Nachteile:

Application issues (depend on the release)

Ameyo Review

Kommentare: Overall experience is good and that's why we are continuously using it since 2012.

Vorteile:

The All in one software for any organization, which provides all the required services.

Nachteile:

The downtime and server issues on regular basis.

Ameyo and SFDC Integration

Kommentare: So far so good

Vorteile:

The user interface of ameyo is user friendly

Nachteile:

Integration issues with SFDC. There are often issue arise out of nowhere with the integration

Experience with Ameyo CRM Call Centre system

Kommentare: The experience along the journey has been wholesome. The support is timely and flexible with suggested customizations.

Vorteile:

Its very easy to use and the support system is very efficient

Nachteile:

The CRM fails to extract the details from the core banking system.

Voice channel feedback

Kommentare: Our connectivity is increased by tuning some retry time settings and campaign settings.

Vorteile:

1) Its ecnomical. 2) its flexiblity with integrating different CRM. 3) It will keep stable until you made a major change in it.

Nachteile:

1) Every time we have to follow escaltion matrix to close our major/critical ticket. 2) Every time we made patch update something break down.

Easy Software to Operate

Vorteile:

Features of Ameyo is very easy to user. PPD feature is the best feature in Ameyo Software.

Nachteile:

Creation Local Extension in Ameyo Software is least likely because on Previous Release 3.X it was very easy. But in Release 4.X it is very lengthy task.

Ameyo call center solution pros & cons !!

Vorteile:

I like this software because of the capability to hanlde large number of call flows. I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.

Nachteile:

we need to open ameyo client thorugh a java file like we always need to run a java file to open ameyo client and After sometime it will crash automatically or saying app not responding , I think it should be web-base like ameyo webaccess. Otherwise overall experience is good

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Kommentare: It's getting lot of time to resolve the issue from your team. Eg:- Configuration of HA setup it's take almost more then 6 months Also they way of your user talking on phone is very rudely Not listening the customer explanation because of this customer is suffering lot of issues

Vorteile:

Overall average software to use the same

Nachteile:

Wallboard :- Mostly we are getting issues on the wallboard and it's take time for the resolution

Easy to use and customize application with excellent support team

Kommentare: The project was very smooth, all our requirements were developed,
We have asked extra requirements, which were delivered on time as required.
No system failure since installation date (year 2013).
Though there is local support, but any issue raised or new requested required, was deployed with no hustle.
The application, is highly recommended to be used

Vorteile:

Easy to use with the agents, and management team can easily monitor and reports KPIS on different levels

Nachteile:

Some of the support team, gives you the impression they are machines, but the management team are trying their level best to change and improve

Decent sowftware

Vorteile:

The reporting structure is good.. also trying to understand other features too.

Nachteile:

I am using Ameyo from the last 2-3 years, it used to be good but now it's gone down.. 1) Pathetic Support team 2) After a few updated of the browser, the software stops working 3) Raise the ticket then for resolution 2 people will call 4) Resolution takes weeks to resolve.

We used IVR

Kommentare: Its mixed experience , but referred to anyone.

Vorteile:

Live monitoring is very good feature which i liked about Ameyo .Also during call it is very easy to monitor live calls.

Nachteile:

For every little customization Ameyo team ask for commercials. Also training service is very poor even some time trainer is not aware of services for which he/she is conducting training.