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Über Ameyo

Ameyo Call Center Suite ist eine umfassende Interaktion-Management-Lösung für Contact-Center und Unternehmen.

Erfahre mehr über Ameyo

Vorteile:

Quick Responses to the users, very friendly and easy to use.

Nachteile:

The time zones set is only so it becomes difficult to work on reports as I have teams is different time zones.

Bewertungen zu Ameyo

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,2
Kundenservice
3,7
Funktionen
4,0
Preis-Leistungs-Verhältnis
3,9

Weiterempfehlungsquote

7,5/10

Ameyo hat eine Gesamtbewertung von 4,1 von 5 Sternen basierend auf 95 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (95)

Mohit
Mohit
Call Center Manager in Indien
Verifizierter Nutzer auf LinkedIn
Forschung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review for Ameyo

5,0 vor 2 Jahren

Kommentare: We are using ameyo for customer support as well as inside sales and getting a superb experience overall.

Vorteile:

The features of predictive dialing, IVR & inbound support along manual calling are great. Customer support is exceptional.

Nachteile:

I find no difficulty in using this product as continuously used it for many years.

Suresh
Manager in Indien
Finanzdienstleistungen, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best one - Call centre management

5,0 vor 2 Jahren

Kommentare: The one bigger problem which i was trying to solved for longer time is increasing the connectivity ratio which has been achieved by Ameyo and the benefit which i have got it increase in my sales business. Once again Ameyo is "FANTABULOUS"

Vorteile:

I would like to start with a big thanks for the whole team from pre-sales to post sales, You guys have done a fabulous job. I am tough guy interms of implementing new products to my organization but though i have been hard at time, You guys knows how to handle a customer which is very important in this competitive world. Integration and implementation was happened in No time with effective people from your end and am thankful to them. And also the process of implementation was neat and clear cut in documentation which i admired a lot as an organization. To say in one word Ameyo is "FANTABULOUS"

Nachteile:

I dont have any cons interms of software usage. The only con i experienced is with the customer care as the level 1 engineers needs to be trained more as they start from basics everytime instead of getting into the actual issue.

Virendra
Team Lead in Indien
Einzelhandel, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Ameyo Experience

2,0 vor 2 Jahren

Kommentare: Very Bad,
1. Bad customer support, 70% issues never resolved on 1st call
2. Bad in terms of commercials. Smallest of changes like customization of reports are charges heavily which should already have been in the reports.

Vorteile:

Features, the product has inbuild dashboard for daily monitoring's, separate reports available for various data analytics

Nachteile:

Accuracy of dashboards & reports is worry some. Tool bar does not have features like self monitoring, people have to keep separate tab to monitor their breaks.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Logistik & Lieferkette, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Ameyo-One of the best call management tool

5,0 vor 3 Jahren

Kommentare: It is been a splendid experience with Ameyo so far, They have amazing customer service team available 24/7. Easy to configure this with our application and tools.

Vorteile:

Ameyo has so many interesting features that I can not name them all here. To mention a few of them: 1. One click download of the calls and recordings 2. Easy to filter the call recordings by agent, date, connected types and what not. 3. Dashboard gives the supervisors easy access to turn on/off the agent availability with just a click 4. Live monitoring of the call, whisper feature and intervention of the supervisor and even transfer of the calls are so easy to configure and manage

Nachteile:

1. You can not change the agent availability in bulk. 2. Scheduling report has its' own limitation. 3. Screen recording feature is not available 4. Little costly for small organisations

shaik
Manager in Indien
Bildungsmanagement, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best Cloud Telephony Services

5,0 vor 2 Jahren

Kommentare: Really good and enjoying the service integration with Salesforce to process business transacion.

Vorteile:

Easy,very convient and integrate with other softwards like Salesforce

Nachteile:

Call recordings and url genration which is offen not happening

NEERAJA
TEAM LEADS in Indien
Verbraucherdienste, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ameyo

2,0 vor 3 Monaten

Kommentare: not good experience with Ameyo my team also not satisfied so Ameyo team kindly work on this otherwise you lose your clients..

Vorteile:

easy to use and easy to integrated and tracking process better like check to dials connectivity and talkative tracking good

Nachteile:

connectivity so poor hang-up continued

Vishnu
Vishnu
VP in Indien
Verifizierter Nutzer auf LinkedIn
Freizeit, Reisen & Tourismus, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Over-commitment and Under Performance

1,0 vor 5 Jahren

Kommentare: Horrific and I would request anyone who is reading this review to get in touch with me to understand what we are going through.

Vorteile:

When the sales team pitched it, it seems like its going to solve a lot our existing issues which we were facing with current provider however over the last 3 months, we experienced how poor their product & infrastructure is.

Nachteile:

1. Highly Unstable 2. Poor Support 3. Not cordination with telcos

Shivam
Sr Network Engineer in Indien
Finanzdienstleistungen, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Voice channel feedback

5,0 vor 4 Jahren

Kommentare: Our connectivity is increased by tuning some retry time settings and campaign settings.

Vorteile:

1) Its ecnomical. 2) its flexiblity with integrating different CRM. 3) It will keep stable until you made a major change in it.

Nachteile:

1) Every time we have to follow escaltion matrix to close our major/critical ticket. 2) Every time we made patch update something break down.

Antwort von Ameyo

vor 4 Jahren

Thanks, Shivam! Your feedback really matters! :)

Mohamed
Senior Workforce/Data Analyst in Ägypten
Telekommunikation, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Amazing Experience

5,0 letztes Jahr

Kommentare: The whole thing is amazing when it comes to using Ameyowith all available features, I'm using a lot of things because of my job duties, Reporting daily weekly, and monthly reports, Real-time to maintain the Service level, updating the dialer for the outbound team, everything looks better with Ameyo.

Vorteile:

It is the easiest way to use Ameyo in a call center to manage all related tasks, such as answering calls inbound and outbound dialer, monitoring calls remotely by the quality assurance team, managing the agent adherence and off-board activities "Auxes", also there a great part of the reporting and all the required data to manage the service level.

Nachteile:

Sometimes, especially when using low internet speed connections the pages take so much time to load and this might some issues for the users, I recommend creating a special view "lowered version" for such internet speed.

Bolanle
I.T SUPPORT in Nigeria
Outsourcing/Offshoring, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Review

5,0 vor 2 Jahren

Vorteile:

The features are easy to use and understand Its makes working in contact centre fun

Nachteile:

There is nothing bad about product its top notch

Mitesh
System Support engineer in Indien
Telekommunikation, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Ameyo call center solution pros & cons !!

5,0 vor 4 Jahren

Vorteile:

I like this software because of the capability to hanlde large number of call flows. I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.

Nachteile:

we need to open ameyo client thorugh a java file like we always need to run a java file to open ameyo client and After sometime it will crash automatically or saying app not responding , I think it should be web-base like ameyo webaccess. Otherwise overall experience is good

Antwort von Ameyo

vor 4 Jahren

Thanks Mitesh, your feedback really matters! :)

Vignesh
Technical Support Executive in Indien
Automotive, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy and Engaging

4,0 letztes Jahr

Kommentare: Its easy and friendly software to connect with customers

Vorteile:

It easy and compact software that helps to easily connect with the customers , and also gives all the appropriate reports of the usage which is helpful. It also offers many different options to connect with customers.

Nachteile:

Its takes a bit of time at the end of calls, which is a negative points but its fai enough because it saves all the data after calls

Davies
Contact Centre Manager in Sambia
Bankwesen, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Experience with Ameyo CRM Call Centre system

4,0 vor 2 Jahren

Kommentare: The experience along the journey has been wholesome. The support is timely and flexible with suggested customizations.

Vorteile:

Its very easy to use and the support system is very efficient

Nachteile:

The CRM fails to extract the details from the core banking system.

Prabhat
Senior Manager(Product Development) in Indien
Finanzdienstleistungen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ameyo Needs to improve bug fix and Product development time line.product development is very delayed

5,0 vor 2 Jahren

Kommentare: very good

Vorteile:

Supervisor Monitoring, missed call window

Nachteile:

User productivity report, Lead management,agent dashboard and multiple campaign user moniroring

Darshita
Manager in Indien
Versicherung, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ameyo

4,0 vor 2 Jahren

Vorteile:

Ease to use. Good support available. Nice voice quality. Quick response on query raised.

Nachteile:

Pricing is too high. Doesn't provide other supportive products like Gateways and Lines

Rohan
Engineering Lead in Indien
E-Learning, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Appreciation For Ameyo

4,0 vor 2 Jahren

Vorteile:

Quick Responses to the users, very friendly and easy to use.

Nachteile:

Please try to focus on the part of the report as it is not accurate sometimes.

Ahmad
IT Manager in Kuwait
Einzelhandel, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Review

4,0 vor 3 Jahren

Kommentare: very good

Vorteile:

Product is easy to use and give great feature and reports for high management

Nachteile:

some issue happen after go live with support due to some conflict with ameyo partner here which effected our business because support stopped but issue is solved now

Sanjay
AM in Indien
Kunststoffe, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Ameyo - used for a team of 10 employees

3,0 vor 2 Jahren

Kommentare: Overall it is good as you will not be facing much issues if you have great internet connection. But if you face any issue, resolution time is a bit high.

Vorteile:

Integration team is helpful and good. Completed the project in given timeline once scope was approved.

Nachteile:

Support is bad. You will have to keep on raising tickets and wait for their call in every issue. Once project is deployed, You are at your own. If you need support, be very clear about the specifications.

Sankar Rao
Director - Products in Indien
Transport/Güterfrachtverkehr/Schienenverkehr, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Ola and Ameyo

4,0 vor 7 Jahren

Kommentare: Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.

Vorteile:

The Ameyo software is flexible and it can be customized to suit any of Ola's need.

Nachteile:

I would have preferred it to be configurable, so that customization effort could be reduced.

Tony
Senior Manage Technology Operations, Africa in Tansania
Erneuerbare Energien & Umwelt, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

A working, intuitive but expensive to maintain system

4,0 vor 2 Jahren

Vorteile:

The features work as advertised and the team enjoys using the system. Call capabilities works, queue management is easy to set up

Nachteile:

The pricing model is not friendly. So many hidden costs for perpetual customers

Ashok
Management Trainee in Indien
Informationstechnologie & -dienste, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Manage calls with Ameyo Precisely

5,0 letztes Jahr

Vorteile:

It helps to connect and manages the calls with recordings perfectly. We can choose which campaign according to our department and we can choose the extension which is good to us, which attracts a lot.

Nachteile:

Logout suddenly while connected,rarely it happens

Kartik
Head - Business Planning & Interactivity in Indien
Onlinemedien, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

An efficient Calling software

4,0 vor 2 Jahren

Kommentare: A great (and inexpensive) platform for managing customer callouts.

Vorteile:

It is extremely consistent in terms of performance with call recordings and analytical data that helps improve the services.

Nachteile:

Cross platform integration sometimes becomes a challenge.

Ronald
Technical Executive in Indien
Automotive, 5.001–10.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Helpful

5,0 letztes Jahr

Kommentare: its awesome to use and the re routing to mobile function is super cool that we dont want to use headphones

Vorteile:

its make our day to day work fun by connecting with customer

Nachteile:

sometimes it get stuck while using re routing

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Feature Rich Modern Contact Center with Good Price.

4,0 vor 2 Jahren

Kommentare: Today - COVID time, it is important for a company to have fully functional Contact Center with Voice, Social Network. Ameyo will help to have all of this.
Ameyo has very good price.

Vorteile:

I like IVR, outbound Call center, Social Network integration, CRM integration.

Nachteile:

I think all features are present what is need in modern Contact Center.

rahmad
Section Head in Indonesien
Rundfunkmedien, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Time by time with ameyo apps

5,0 vor 7 Jahren

Kommentare: So far it getting better every time, many features , be expected it run in less resource than now

Vorteile:

helpfull

Nachteile:

big resources