CIMM2 Bewertungen

von Unilog Content Solutions

CIMM2 is On the right track, but far from the finish line

Bewertet am 6.3.2017
Brooke S.
Product Data Specialist
Elektrische/elektronische Fertigung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Eigenschaften & Funktionalitäten
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The platform is a greatw ay to manage our retail website. However, if you should need anythign from customer support, you should probably try to just figure it out on your own. Once you submit a help ticket via e-mail, IF you hear back from support, it won't be for several days to a week or more. And should they actually help you overcome an issue, they won't offer any explanation. They just go in on their and and tinker around and then tell you it's all better. Not how to avoid the issue again, or how to fix it yourself.

Vorteile: It has an intuitive design and is relatively self explanatory. Navigation is simple enough and it rarely crashes.

Nachteile: Customer Support is a joke. There are language barriers, as well as general negligence regarding issues which could be catastrophic for my company if not handles in a timely manner.

Antwort des Softwareanbieters

von Unilog Content Solutions an 7.3.2017

Hi Brooke,

Thank you for taking the time to review CIMM2. We have reached out to your account manager to address the concerns you have. We value all customer feedback to a high degree.

The Unilog Team