Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Über Frontdesk Anywhere

All-in-one-Hotel-Management-Software (PMS) in der Cloud. Gebührenfreie Buchungsmaschine, Online-Vertrieb, Ertragsmanagement und mehr.

Erfahre mehr über Frontdesk Anywhere

Vorteile:

Not complicated and easy to contact support team.

Nachteile:

We operate in Costa Rica where the local language is Spanish, and some of our employees struggle with it a bit.

Bewertungen zu Frontdesk Anywhere

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,5
Kundenservice
4,5
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

8,6/10

Frontdesk Anywhere hat eine Gesamtbewertung von 4,4 von 5 Sternen basierend auf 122 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (122)

Sortieren nach

Hast du Frontdesk Anywhere bereits verwendet?

Teile deine Erfahrungen mit anderen Softwareinteressenten.

Nutzerbewertungen filtern (122)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Bau, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Host Team for Del Webb at Dove Mountain

5,0 vor 5 Jahren

Kommentare: I am grateful for the technical support provided by India. She was patient and understood how to listen and help me make multiple rate adjustments from 2018-2019 and rally saved the Dove Mountain Hostess Team a lot of time. I wish all your technicians a "Happy New Year!" Enjoy the holidays with your families.

Vorteile:

Front Desk Anywhere is an efficient and user friendly software. I appreciate the technical support. The more familiar one is with the software the easier it is to make adjustments. Your technicians are most appreciated for their depth of knowledge of how the software works.

Nachteile:

I have no complaints to make. I look forward to the up-dated software.

Dorn
Reservations Manager in Kambodscha
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best and very flexible

5,0 vor 4 Jahren

Kommentare: This system is adapted to the new technologies and productivity.

Vorteile:

I could work anywhere and anytime. Help to reduce human work and more productive.

Nachteile:

Some functions not full and delays some of hotel required to changed

Nicki
General Manager in Kanada
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Has great potential

3,0 vor 7 Jahren

Kommentare: I was in immediate need for a new PMS system when my hard drive crashed and the current Software I was using was not being supported outside of the UK.
I decided on FDA. The sales team was helpful. I found it simple to use although I do think there is a lot of unnecessary "clicking" that goes on in order to complete certain transactions. I like that I could integrate with all of the OTA's I used and could manage the rates from one site. It did not take me long to get up and running and my staff caught on to the system quickly. Customer service responds quickly but I do feel like other reviewers that my issues are never resolved. Or they are resolved with the promise that they are "on it" or "looking into it".
I still cannot use the Work Order function. It will not let me update the status of a work order and then archive it.
I wish they had a "Today" button that would just take you back to the day you are on when you are processing future reservations.
I wish you could see your check outs for the day from the "reservation tape" view. Right now you either have to select the previous day or use the check out options. This could be solved by extending reservation out halfway through to the next day. This way you could see the check out and check in on the same day.
The reporting is terrible. Lodging Statistics Report doesn't even load. My bookkeeper can't ever reconcile as the number on the Trial Balance Report changes for the month she thought she already balanced. The last row of this report does not print out all on one sheet.
I am told there is new version of FDA but every time I have inquired about it the question virtually gets ignored. If there is....I want it. But I read in a response to another reviewer that there is one but it is only available to new customers??!!! This would be extremely disappointing. Why would you treat your new customers better than your existing ones. I'm ok with paying more for a PMS where I can utilize all of its functions.
It is also not compatible with my NEC phone system so I am losing out on telephone revenue. I can install the phone software and then flip flop between the reservation system and the phone software and add the phone revenue but things always get missed and its very time consuming and not efficient.
Ultimately I just want to be able to use all the functions. If its there and I can see it it should work. Its like providing a lamp with no bulb to my customers.

Vorteile:

User friendly, customer service is friendly and quick to respond, I can integrate it with all of the OTA's and manage rates from one site.

Nachteile:

Many functions don't work. The Work Order, Lodging Statistics Report and Trial Balance Report. If I see the report or the function it should work. Apparently updated version is not available to existing customers. Please allow for telephone integration for in room phones!!!!

Amu
General Manager in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great PMS

5,0 vor 4 Jahren

Vorteile:

It is intuitive easy to use and has everything I need.

Nachteile:

The online booking engine is perfectly fine but it could be better

Austin
General Manager in USA
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very Happy with Frontdesk Anywhere!

5,0 vor 4 Jahren

Kommentare: It has been a great experience.

Vorteile:

Easy to use and has a lot of features and integrations that more expensive PMS systems do not have.

Nachteile:

They are working on the reporting system in a newer version of the platform.

Doris
Property Manager in Kanada
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

User friendly.

4,0 vor 6 Jahren

Kommentare: Easy to use

Vorteile:

Easy to set up, quick to learn. Visually very clear and pleasant. Easy to run different reports. Use of different colors for different status of the bookings.

Nachteile:

Not able to scroll horizontally so it is hard to see bookings more than a month. No CVV pre-authorisation (CVV can be hidden after pre-authorisation but the system should allow pre-authorisation with CVV checked). Payment between group folio and individual folios should be transferable. Report involving group accounts not always accurate. All emails sent to guest include price information and cannot be omitted - very often guest would think we are sending the same email though the information underneath the price information are different. We are not able to change the subject (Guest Confirmation xxxxx) when sending manual email through the system. No line break or font changes (bold, underline) for additional message under option. More flexible and customized user levels - we try to put add on rate changes and changes in check-in messages at the basic level but not possible.

Saisuporn
General Manager in Thailand
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Easy to use with great customer support team

4,0 vor 7 Jahren

Kommentare: Easy to book and check room availability. Can be used anywhere. Booking data is linked with OTAs and Frontdesk anywhrere booking engine. Customers can book with Frontdesk Anywhere booking engine through Facebook and our own website.

Vorteile:

What I really like about this software is that it can be used anywhere, as it's a cloud based program. I also like that I can manage all of the OTAs from this software. Not only that this software is user friendly but also it's staffs in Thailand are super friendly. When there're some problems, the staffs are willing to help and solve the problems. They also keep on improving the software to serve customers needs.

Nachteile:

Even though I'm satisfied with its booking function, when it comes to Point of Sale, Revenues and Report functions, they still have room for improvement. The "analytics" function could be more user friendly and more accurate. Now I still have to make my own reports to double check with reports from the system. I must say that the main reason I still use this software is that it has a great customer support team!!!

Alexander
General Manager in Australien
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

FDA is easy to learn

4,0 vor 4 Jahren

Kommentare: Overall I have used, Lightspeed, Cloudbeds, Maestro, and some other PMS, however FDA was the most easy to use.

Vorteile:

What I like most about Frontdesk Anywhere is that, its cloudbased so you can litterally pull this up on your phone and check in a guest or charge them for a retail item. I also like how easy it is to learn, this will be very helpful when training as that will take up most of your time. However with FDA, its so easy to pick this up quickly, even if you havent used a PMS system before you will be able to understand this software.

Nachteile:

I wish there was a how to guide book, not all PMS systems have it and ive had to make some for other PMS in the past, however FDA does have a vast variety of help pages for each specific function. Just saying would be nice to have a welcome to FDA guide book and start from the basics.

Steve
Owner in Kanada
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Front Desk Anywhere works for us!

4,0 vor 4 Jahren

Vorteile:

The software works well, was relatively easy to integrate with our website for online bookings and also with Expedia for direct bookings from them and Tripadvisor. It's easy to make multiple prices for various dates, Christmas, summer, rainy season, etc.

Nachteile:

It would be nice to have different language support in the admin section. We operate in Costa Rica where the local language is Spanish, and some of our employees struggle with it a bit.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Smar and easy software

5,0 vor 5 Jahren

Kommentare: Frontdesk Anywhere is a smart and easy software for Small to Mid-size property!

Vorteile:

Frontdesk Anywhere is a smart and easy software for Small to Mid-size property!

Nachteile:

Frontdesk Anywhere is a smart and easy software for Small to Mid-size property!

Justin
Front Desk Manager in USA
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Not User Friendly

2,0 vor 6 Jahren

Kommentare: It is the least intuitive PMS I have ever used in my 15 years of industry experience. I do not believe the software was ever tested in a live hotel.

Vorteile:

It has a friendly support team. Night Audit functionality is a breeze.

Nachteile:

It lacks even the most basic functions of a PMS: Early check out is not possible. You can't check out a room the same day it has been checked in. This forces you to "hold" until it can be checked out. It has almost no options for reports that a front desk agent can print unless they have management access. Housekeeping room status is on a separate tab. This makes it difficult to quickly change a room status and often confuses the housekeeping department. Changing a room number is nearly impossible if the hotel is sold out. The system forces you to slot rooms like a puzzle. If no slots are open it is extremely difficult to change the assigned room number. You can make them unassigned but will receive a "sold out warning" and will still not be able to change the assigned number. The billing and creation of invoices is overly complicated and not intuitive. There is also no way to refund a charge processed via the POS. The software also contains many glitches-housekeeping room status seems to change for no apparent reason despite the set rules. Invoices sent as an email fail to be delivered.

christian
MD in Kambodscha
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The experience has actually all been rather easy ! I-phone style easy

5,0 vor 7 Jahren

Kommentare: uptodate, realtime knowledge specified for our hotel in our country with the items that I need to run our little hotel

Vorteile:

I adore the fact that it can be adapted to our specific regional needs. Even in a developing country like the Kingdom of Cambodia it felt like all the time in the world would be dedicated to us

Nachteile:

The fact thats its technology: I am not very tech-savvy. Add to this that Cambodia is developing and perhaps less trained staff could have made all rather difficult

Kamal
General Manager in Marokko
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Thank you Frontdesk Anywhere!

5,0 vor 4 Jahren

Vorteile:

We've been using Frontdesk Anywhere for several years and we are extremely satisfied. We've made our choice after trying several alternatives and FDA was the best option. The ease of use is very important and reduces the training time for new recruits and the possibility of mistakes.

Nachteile:

Truly, all the features we need are there and easy to find and use.

Jack
Manager in USA
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Unreliable platform. Occasional double booking.

3,0 vor 5 Jahren

Kommentare: I've been using this software for three years now. No revenue management software despite their promise to have a system in place.
Credit card processing charges are high due to lack of EMV compliance. Occasional double booking.
Can never reach the sales rep. Trying calling their sales office. No one ever answers the phone. Probably due to their need to filter calls from angry customers.

Vorteile:

Simple to use. Easy to set rate. Cloud based system. Customer support usually responds within 48 hours.

Nachteile:

Credit card processing can not process as credit card present. Therefore must be charged a higher processing fee. Channel manager inventory update overhead is usually 5-10 minutes. No revenue management interface - Their website says they have it, but when I talked with Duetto, they said not available with Frontdesk.

Porntip
Managing Director in Thailand
Gastgewerbe, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

The Best PMS for Small to Mid-size property!

5,0 vor 5 Jahren

Vorteile:

The program is very user-friendly, and easy to use. The analytic part is all you need. The details in reports are adjustable, which is quite rare among some could based PMS. Customer service is very good.

Nachteile:

Training in Bangkok office is a bit difficult for new staff who work in countryside, may be an online tutorial would help. In the future, if FDA develops their own Channel Manager system, would be easy for user to finish everything just one site.

Henry
Owner in USA
Computer-Hardware, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

So easy to use!

5,0 letztes Jahr

Kommentare: Makes online booking so much easier!

Vorteile:

Great with online reservations and payment processing options.

Nachteile:

Nothing really because it is very easy to use software.

Chaivaree
Hotel Manager in Thailand
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Very easy to use

4,0 vor 6 Jahren

Kommentare: Less complicated easy to use

Vorteile:

The system is clear and easy to navigate. When checking the system, the entire columns are self-explanation which made it simple even new joining staff can managed it well.

Nachteile:

The system did not separate the income for total revenue in each period clearly. For example guest have booked and paid for the hotel on 8 Jan 18 but the booking date is 12 Jan 18. The revenue period from 1-10 Jan 18 will also include the revenue income of 12 Jan 18 which is quite misleading.

Blair
Front Desk in USA
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Frontdesk Anywhere- Literally anywhere!

5,0 vor 6 Jahren

Vorteile:

The hotel software Frontdesk Anywhere definitely has more pros than cons. You can access and check statuses using this this software via desktop, tablet, or smartphone!

Nachteile:

The only con about this software is that it's main focus group is for the use of independent hotels or resorts, and not any that is a part of a chain.

Andrea
General Manager in
Gastgewerbe, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

FDA is an easy to use property management system.

4,0 vor 6 Jahren

Vorteile:

Clean user interface, cloud-based software (but an app for smartphone access would be appreciated) and outstanding customer service.

Nachteile:

Lack of app for smartphone access, inability to stack yield management premiums and inability to drag-and-drop room assignments.

Brian
Owner in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Program glitches, time consuming, repetitive processes

2,0 vor 8 Jahren

Kommentare: This program gets the job done, but not with ease. Reservation creation, check in, check out processes require several unnecessary clicks which takes so much time. The group reservation process is awful, so bad that is not worth using. Customer support is friendly, but is never able to resolve problems. They seem almost overwhelmed or annoyed, like they've heard the complaints several times before, but don't have a solution. From the start, they have made countless empty promises. I've been waiting for a new program release since last April. Continually receive a reason why it's only a week away. Magically the new release will address or fix whatever issue I'm calling or emailing about. I'm not happy with the product and would not recommend this company until they can polish up their act.

Antwort von Frontdesk Anywhere

vor 8 Jahren

Hello Brian, Thank you for the review. We appreciate feedback in any form, whether it be positive or negative, we learn from it so we can improve our service. The new version of our software was released earlier in the spring, however, this version is currently only available to new Frontdesk Anywhere customers. Kind Regards, John

Valerie
Event Coordinator in Costa Rica
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Great for our boutique hotel in Central America

5,0 vor 9 Jahren

Kommentare: We decided to search out a cloud based reservations system to streamline operations at our boutique hotel property in Costa Rica. After much research we decided on Frontdesk Anywhere for its capabilities, price and excellent customer service. We have been very happy with our decision! The financial reports are a great help for our accounting department, the tape chart assists both our hosts and housekeeping department, and the arrival/departure report keeps us dialed in for check-ins and check-outs . We love the POS capabilities, the way we can customize many features for our specific needs and the way we can download customer details into spreadsheets. Whenever we have a question or concern the customer service has been first class with Skype conversations set up almost immediately or links provided by email which resolve any issues. We highly recommend Frontdesk Anywhere.

Antwort von Frontdesk Anywhere

vor 9 Jahren

Dear Valerie, Thanks so much for your positive review. We're delighted you chose Frontdesk Anywhere for the Costa Rica Yoga Spa. If there is anything else we can do to serve you better, please let us know. Have a great weekend! Regards, John

Chayanon
Owner in Thailand
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Poor customer support, but the platform is decent.

4,0 vor 6 Jahren

Vorteile:

Looks more modern than other software and has many reports for you to choose from. The sales team was nice.

Nachteile:

Customer support is very poor. When my staffs call or email for questions, they feel that they are mistreated by the support team.

Sopheap
Mr in Kambodscha
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excel your work

5,0 vor 4 Jahren

Vorteile:

Cloudbase, can export to excel and import Journal to my QUICK BOOK

Nachteile:

Important Journal to my Quick Book, can access from anywhere, can see report everywhere by using telephone.

Patricia Frances
Duty Manager in Philippinen
Gastgewerbe, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Reliable and Easy to use software

5,0 vor 5 Jahren

Kommentare: Keeps on improving the product because it has potential.

Vorteile:

Reliable and useful software for online booking and registration that can easily work in mobile phone. Excellent performance also of the technical support of this product.

Nachteile:

Needs a little improvement in terms of features but not bad so far because it can easily use and helpful product with a good purpose.

Amy
General Manager in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Great all-inclusive software for our small business

5,0 vor 9 Jahren

Kommentare: I manage a 40-room motel that we started from the ground up. I love Front Desk Anywhere- it's easy to navigate and has everything in it that I need to keep the property running smoothly every day. My only complaint is when I have a question and I click on the link to reach the customer service help desk, it takes me to the home page advertising the software with places to sign up for a free trial, but nowhere to sign in as a current subscriber. But we have a great IT consultant so I just whine at him until he fixes whatever is wrong. :) Other than that, I would recommend Front Desk Anywhere to anyone in the hospitality industry.

Antwort von Frontdesk Anywhere

vor 9 Jahren

Hi Amy, Thanks so much for your review. We're very happy to work with you and appreciate your patience when there is a hiccup. We're working on a fix for the issue you've encountered on the help desk. Kind Regards, John