Top Echelon Erfahrungen

Why you should consider Top Echelon

Kommentare: My overall experience has been wonderful and has made my job of quickly locating candidates in the system very timely and with ease because of how their software is structured. I use it everyday, for every search.

Vorteile:

What I like most about their software is how easy it is to search for candidates, input candidates, communicate with them and clients and how all the information is stored in the system. I also LOVE their help desk. Always responds quickly and with the correct information the first time.

Nachteile:

I feel the search features could be more robust.

Top Echelon User Review

Kommentare: The experience with Top Echelon is over quite a number of years, 5 days/week and 6-8 hours on the system. There have been a few times something went down or there was a glitch, but they addressed it right away and we all moved on.

Vorteile:

I like Top Echelon for the ease of use, that they are always adding more value to the platform in how to source, how to contact candidates or clients, ease of posting jobs, add on to get the jobs out on other job sites, multiple ways to go about a task, quick and efficient customer service people who always have the answer, training resources, and webinars to help me be better at my job.

Nachteile:

I do not have any issues with Top Echelon.

New Platform is Extremely Difficult to Navigate

Kommentare: The only reason I'm still with Big Biller is, despite the awkward, and user unfriendly interface in the new platform, moving to another service is out of the question during this Covid-19 pandemic where business is down 30%. Our bandwidth, as a small company, for non revenue generating projects has to be kept to a minimum. The customer support is great but software layout and design should be intuitive and not require so many calls to support to begin with. I remain hopefully BB will work out the kinks. I pay $15,000 a year for Linkedin Recruiter so money is not the deciding factor, ease of use is. Originally Big Biller had the friendliest customer support and simple layout and that was the deciding factor. Not cost alone

Vorteile:

Great customer support and easy to reach by phone or online chat.

Nachteile:

The new version of Big biller has set me back 20 years in my productivity. I actually go out of my way to use Outlook and avoid the new BB cumbersome, user-unfriendly interfacte. The 'running man" (we call him 'burning man' icon offers no clue as to what menu lies underneath. The 'hot list' icon looks like a poop emoji and I had to have someone explain this to me. Too many lengthy menus that open, vanish, disappear, are difficult to find once they are minimized, etc. I'm advanced with computers and can design basic code and find this new platform roll out very dissapointing.

How to Maximize TEN service

Kommentare: I have no way to search for candidates listed from other recruiting companies' jobs.
That is what pinched me on doing porfitable business. I jsut retired from my company but the last 1 1/2 years were tough,

Vorteile:

I learned to hard way that just posting jobs on TEN is only part of the solution. Results from recruiter company initially high but the quality of candidates was low as they just hand the candidate apply to the job and sent to me. Have figured out how to do candidate searches for other recruiters who have posted jobs.

Nachteile:

The searchers for candidates from the other recruiters doesn't work. I can't tell for what the candidates experience is for me jobs and that message I do send never get answered.

Top Echelon works well

Kommentare: We have had a great experience with the software and responsive team. My new employees use the trainings and find them simple to understand. If they have a questions, support is quick to respond with and email or phone call.

Vorteile:

It’s provides everything we need at a reasonable price point!

Nachteile:

The reports need a little improvement and they are working on that. Anytime there is a con, TE is on it. They pay attention! Many of the little tweaks we suggested over the years were implemented quickly! They listen!!!

The Benefits of Big Biller

Kommentare: Love it. The support teams within Top Echelon are world class and they constantly work on improving the software for it's members. The database itself is very user friendly and can be manipulated to fit your agencies way of doing things specifically. I expect to be using Big Biller for a very long time!!

Vorteile:

The ease of use with Big Biller software and how it can interact with other agencies databases is just a great feature. They are constantly upgrading and adding features to the software as well. I can access this database from a wide variety of devices allowing me to always have my database with me. It's ability to track and save past emails / resume submissions with clients and candidates is really important as well.

Nachteile:

My only negative (if you can call it that) is that there are really no features to help enter clients into the databse. In my industry (specifically) new companies are popping up all the time. It would be nice to be able to compare companies via a resume and have a new company automatically entered in some way. This feature was available at one time.

Great experience

Kommentare: its been a great experience. the team has been great to work with

Vorteile:

We wanted to get access to the TE Network. Also Big biller is easy to use

Nachteile:

nothing really comes to mind. If I had to pick one I dont like that when you add a candidate to the system there is another step to add them to a hotlist. I would prefer you could do that in one step.

Big Biller - Great Features and Quality Service - Highly Recommend

Kommentare: I began TORP Group about 7 years ago and started using Big Biller withing a few months of starting our business. From the beginning, their level of care and service has been beyond what I expected. The product has many features and options available to use within their system. The system was far beyond what I had used in the past. They are continually improving, which says to me, they care about their clients. Top Echelon is looking to be the best in what they do and it shows!!

Vorteile:

The level of service has always been outstanding. The company is responsive, reliable and overall amazing to work with.

Nachteile:

The texting option is great, but there has not been an ability to group text, which would be most ideal. Currently not using their texting system due to this.

My Review Top Echelon BigBiller

Vorteile:

Easy to use ... excellent customer support

Nachteile:

I'm not really sure ... I think there are some aspects that could be a little more sophisticated, but that might make it more complicated too and I like how easy it is to navigate

Great tools with bells and whistles

Kommentare: I am a loyal customer who has used the product since 2014.

Vorteile:

The ease of use and features that directly tie-in to my business are the most important to me.

Nachteile:

I am missing some quick reports that were available in early versions of BB.

Big Biller is extremely user-friendly and reliable

Kommentare: One goal I have it to become paperless. Big Biller is helping me achieve a large part of that goal.

Vorteile:

The search features for candidates and targeted markets are very reliable. The Hot List features allow you to create a system within a system and customize the system for your own use regardless of industry. One of my favorite features is the ability to use "Open Activities" and schedule a future activity or reminder. The system sends you an email in the future as a reminder for follow-up. How cool is that? Big Biller has the best customer/technical service I have ever experienced! They are there when you need them! Friendly, Helpful and Knowledgeable! This system is very affordable and a value for a smaller recruiting shop.

Nachteile:

Report functions need to be ramped up a little. I would also like to see some billing and accounting functions built into the system.

Big Biller helps me Bill Bigger

Kommentare: Human beings are available to help you set up, answer questions. Quick response when emailing in questions. On line help is great. Ongoing training webinars to make sure you are getting the most out of the software. Love the humans at Big Biller. I tried a competitor but couldn't get any answers - the online help didn't answer my questions and humans weren't available.

Vorteile:

designed for agency use. Ease of use. Easy to customize to my needs. Parsing of resumes. I can actually talk to a human when I have questions. Love that there are always updates. Learning opportunities

Nachteile:

Hot lists for prospecting could be better - more like pipeline for jobs. Some other programs have a nicer look but I don't think they work as well.

Differentiators

Kommentare: What I like most is NOT the Software -- it is the Incredible Customer Support!!
From my first contact with [SENSITIVE CONTENT HIDDEN], it seems like decades ago, and with every successor to [SENSITIVE CONTENT HIDDEN] who has carried the Customer Support torch, they have always had the patience to explain, to clarify my issues for me, and work through solutions to remedy my misapplication of features in the excellent software.

Vorteile:

The software works and works well. I used ACT for about 10 years, then Big Biller for about 10 years, switched to another SAS for about 3 years, and then returned to Big Biller in 2015.

Nachteile:

Waiting for more complete integration with GMail.

Excellent contact management software that won't break the bank

Kommentare: I couldn't run my business without it. It's a simple way to keep track of 1,000's of candidates.

Vorteile:

This is an easy interface for non-tech experts. Easily keep track of all my candidates (I'm a recruiter) , write notes about every conversation, and use planner to set up future calls. I don't use the search function too often, but it's fine (esp. with some excellent customer service help!).

Nachteile:

Honestly I have no reservations except maybe making the search function better for me, i.e. I'd like to be able to search any word in my notes about each conversation with a candidate.

An Excellent Value

Kommentare: Excellent. I used another well-known platform previously and was disappointed. Big Biller is a valuable tool.

Vorteile:

The team at BB/Top Echelon is always trying to improve functionality and add new features. Data added to the platform is easily customizable and retrievable. Reports help track recruiter performance.

Nachteile:

I don't use the email features because the graphics seem basic and I like to use advanced tracking.

User friendly and excellent customer service

Kommentare: I would say the ease of use of the product is great! Customer service has been outstanding.

Vorteile:

They are always improving their product, they listen to their customers wants and needs to make changes

Nachteile:

The lack of overall automation - they are working on this at this time

Great System

Kommentare: Overall we are happy with the switch. The program has many more options than our previous CRM and is a much better value add to the company.

Vorteile:

One of the best things about Big Biller is the amount of areas that are customizable. From access levels for employees to flows and systems.

Nachteile:

There are some glitches in the system. Emails cannot be sent to any yahoo based email addresses, and this has been unfixed for some time now. Also, there are some areas that seem should be customizable that were overlooked, like adding options to the status of people. Customer service can also be slow to respond.

Big biller

Kommentare: It does the job of an ATS system, difficult to find and record metrics. good front end maintenance of records. poor reports, email, and search features

Vorteile:

email tracking, interaction with linkedin, parsing

Nachteile:

better search results, saving search results, ability to change the file name on attachments, more choices to email resumes, attachments, datasheet, add defaults to imported data. Better report choices.

Thoughts on Big Biller

Kommentare: I have had an excellent experience with Big Biller. As we all know, technology does not always work the way we want it to or when we want it to, and Big Biller is no different. However, Big Biller has an excellent support team working for them. They care about your opinion and work with you to make your job easier so that you can operate successfully. This mentality has stood out to since day one of working within the Big Biller system.

Vorteile:

I have been using the Big Biller software for just over two years now. Since the update, a new feature that I think is beneficial is the automatic nominations. I enjoy the nomination feature because I can see all the applications within the candidate inbox. The apps are all in one place and do not have to worry about adding them into Big Biller, tying them to the correct recruiter and job. This feature saves a lot of time and energy. Another feature that I enjoy is the pipeline. As an intern, my main focus is on finding qualified candidates for our positions. When I am searching, I can easily see if we have considered them for the current opening and other openings we have had in the past. Before the update, this was a feature we did not utilize often. I think the pipeline has improved to become an excellent tool as I can see what candidates I have found and where they are at in the process. I can easily see the candidates that have been rejected or moved onto an interview and adjust my searching with this information.

Nachteile:

No one likes change and adjusting to the new system has not been easy, but after establishing a routine and going through the excellent training videos that Big Biller has to offer it has made the process much a smoother transition.

User review

Kommentare: In general it has been good, but ALL INFORMATION has to be more user friendly, guiding you to what to do next or options at that point. MORE USER FRIENDLY WITH SAVE THEM MONEY/LABOR ETC.

Vorteile:

I think TE has done a good job developing their software. But...there is so much information, it becomes more complicated to use. There is very little owner/manager PR contact. They need more targeted zone client development/training, which in turn should give them more referrals from present TE customers. Corporate TE Zoom meetings to bond operations together, to get NEW and stragling customers to know each other and what they niche in so they can communicate better about their business day to day. I just met a great partner on TE that niches in IBM i-series ONLY. I had NO IDEA of this. We just stumbled into each other. I have matching skills//candidates for him. Would not of know this. So, instead of being a generalist, niche notifications can be very helpful to each other therefore MAKING MORE PLACEMENTS.

Nachteile:

See above....plus MANDATORY TE resume submittal through and to PIPELINE....NO EXCEPTIONS... I am getting resumes as attachments only, expecting me to reply etc. etc. and then I have to input to my pipeline to manage. When you have alot of resumes being received the TE Pipeline management is very helpful IF people submit the resume through the TENetwork with NO exceptions.

Told [SENSITIVE CONTENT HIDDEN] I'd write a good one

Kommentare: I confess that Big Biller is the first "real" applicant tracking system we've used, so I have no real point of comparison
I will say that via email, help chat, and in person, they are dedicated to having happy customers. They are open to suggestions to improve the product

Vorteile:

It works! Tracks and monitors everything we need. LOVE the ability to text from it.

Nachteile:

Lately there have been many updates. I'd say they came "fast & furious". I appreciate the motivation and confess that I am "old school" so some of it has been a bit overwhelming and confusing. They are very helpful however, no matter how dumb the questions are. It is difficult to navigate the topics to find help solving a problem

Happy with Top Echelon

Kommentare: I have been with Top Echelon for many years and their employees are very good and supportive.

Vorteile:

Big Biller, network, support, Webinars, Top Echelon employees

Nachteile:

Job Search alert capabilities for candidates should be improved. Candidates don not find it as helpful. Cost of Top echelon and Big Biller

Easy to use and affordable Applicant Tracking System

Vorteile:

The software is user friendly and easy to use. There are many BB features that I take advantage of including, email tracking and client management. However, my favorite feature of Big Biller is Pipeline Management. When working on multiple job orders, it is easy to see where you are in the recruiting process (Inbox, Qualified, Submitted, Interview, Placement). It is customizable as well.

Nachteile:

It may take you some time to learn all of the nuances of the platform. But I do not view this as a negative. With all software, there is a learning curve. Big Biller has very easy to understand online training, as well as regular online meetups to discuss changes and additions to the software.

Top Echelon / Bib Biller review

Kommentare: We have been member for a long time and we are overall happy with TE.

Vorteile:

I like the DB management and seamless upload from BB to TE of our candidates when sharing. We also like the automatic job posting service.

Nachteile:

Sometimes common sense changes take a long time to happen in the software.

A tool and team you MUST have to run a Successful Staffing Business

Kommentare: I starting my "Head Hunting" practice 4 years ago and was introduced to Top Echelon. On the surface one could think it was just another splits network but it is SOOO much more.
The technology behind Big Biller came from this networks (the end users) suggestions. It is not just something thought up by a bunch of people in a room.
It truly is made FOR recruiters using the input of RECRUITERS
Big Biller helps me to keep everything straight.
It also provides the power of a HUGE network behind me to do my sourcing and posting
It allows me to credibly tell my clients that this business is not JUST me, it is me and an awesome technology that is connected to a network of RECRUITERS who can get the toughest jobs filled
The reporting allows me to more easily do things like taxes and year end planning.

Vorteile:

User Friendly Well Supported Constantly growing and improving Very robust and intuative I have used many ATS systems but this by far is the best Made by recruiters for recruiters!

Nachteile:

I don't have enought time to fully utilize all the well thought out offerings of this technology, if I did, I would be making even MORE placements.