Miva Erfahrungen

We have been with Miva since 2002. The cart and support have always been excellent.

Kommentare: An effective website shopping cart with 100% uptime that is intuitive and easy to use.

Vorteile:

Miva is easy to use and flexible. Every time we have upgraded we have looked hard to see if there was something better value for money and did not find anything. Uptime on our cart has been very close to 100% and if we run into a problem the support staff are quick and very helpful.

Nachteile:

I would like free, recovery of the abandoned, post-input, customer information URLs, containing the customer email and other information (just before shipping and payment method selection). Followed by an automatic promotion, module. Nobody else has this either

Miva Continues to Grow

Kommentare: At first it was a great platform which did what we needed but went downhill. It then went through a roller coaster of executive changes, is back on the right, and has great potential if development continues.

Vorteile:

Extremely Flexible Platform, Easy to Code in, Tons of Plugins/Developers, Great Support from most Miva Staff. Dedicated Account Managers.

Nachteile:

There are tons of small little nuances about the software that just make things so much more difficult. Especially in regards to bulk product editing. It is getting better, but just not there yet. Some customer support staff/account manager do not seem very knowledgeable or driven.

Do not waste your money

Kommentare: we had been Miva users since Miva4 and recently upgraded to Miva9. It was a disaster in so many ways. I had to pay a license for each of our staff of $50 per month called a seat license. So if 3 people work on your store concurrently during the day - shipping, customer service, admin-- that is $150 per month additional. Then there is the limit on band width. The more visits, the more you pay. If you have large images as we do, the bandwidth goes up as does your monthly fee. In today's world an commerce platform should not cost this much for what you are getting. Now for the image manipulation by Miva. They have this weird algorithm of resizing images and it does not necessarily fit within the scope of the product page. So our images did not blend well with one another which threw the whole design off. The SEO fields are weak. The categories are confusing to work with. We finally gave up on miva9 and went with another platform. Almost forget, their technical support is almost non existent. Took 3 days for an answer via email and you can never get through on the phone. Since leaving miva9 I have tried 2 other eccomerce platforms and their prices and performance have been superior to miva9.

Miva Merchant Support

Kommentare: We have been using Miva Shopping chart for over a decade but just recently started using them as our webhost. We have been very pleased with their support team. The team is attentive and knowledgeable. They work quickly to resolve issues . This fact is very important to small internet store owners.

Vorteile:

Miva's ability to sync with QB's and ShipWorks is a valued feature. We just could not process our orders as efficiently without it.

Nachteile:

It has been a challenge to get accustomed to each new upgrade. Each one comes with it's own learning curve and it can be time consuming for small business owners to understand. That said, the upgrade from Miva 5.5 to 9 was seamless.

Very Happy Customer

Vorteile:

Miva has been by my side over the last ten years of my e-commerce journey. The product allows me to customize and run my site in the way I want, and the support I receive when needed solves all problems that I may face in using the software.

Nachteile:

There are some minor features I would like to see implemented that some competing products have. But overall, the software and the hosting is a good value for cost.

Excellent tech support

Kommentare: The reason I stay with Miva is the EXCELLENT tech support. It's professional, capable, and patient. I've dealt with [SENSITIVE CONTENT HIDDEN] in the past and found here truly excellent. One of the reasons I stay with Miva

Vorteile:

Software works and if not, customer support will help make it work

Nachteile:

Frequent dfficulty in logging in requiring a call to tech support Too expensive for a small site like mine

Support Service/Sam Newbold

Kommentare: I have been using Miva Merchant for over ten years and I want to say how happy I am with the program, the support, and the consistency of excellent customer service! I have been talking with Sam Newbold about a new website and he has been more than helpful - very responsive, knowledgeable, and patient. He has been a tremendous asset to me in this new update!!

Vorteile:

It is user friendly and comes with great customer support.

Nick Rodney's Customer Service is Incredible

Kommentare: Well, I truly doubt I've ever had better customer service in my lifetime than that provided by Nick. In fact, I made it a point to wait for the times he was working to try to garner only his help specifically in the areas that needed to be undertaken. I trust him fully in his knowledge of Miva and its related areas, and in his amazing attitude towards work. Nick would suggest and take on improvements that were not even thought of - much less expected - but that greatly benefited me. He also demonstrated a real desire to remove every conceivable negative issue raised, and simply displayed a happy willingness to go above and beyond. And besides all that, he's a really great guy to talk to... So, for example, during the very arduous and time-consuming task of updating both my dev site and regular store site from Miva 5 to Miva 9.004, including my many idiosyncratic requests, my need for explanation (sometimes a few times on the same issue, out of many), and the updating of a ton of modules (sometimes more complicated than might be expected), Nick dealt with it all perfectly, and was kind, modest, and thoughtful throughout. Say it and it gets done, and then he adds to that. Now that's customer service! While very good customer service is rare enough nowadays, excellence like this is almost a shock to your system. (If anyone deserves a raise, it is this man!)

Great!!

Vorteile:

Works good, looks good and easy to use. I am not a computer wizard but I can use this program with out a lot of assistance, and when I do need assistance Miva provides it quickly.

Been happily using Miva for years. They continue to improve the product and documentation!

Vorteile:

You have access to tweak almost everything through certain modules, and in recent years changes were made so that you can do even more without needing to purchase additional modules.

Nachteile:

Documentation was really lacking for a number of years! We do a lot of customization and in the past we were sometimes limited because of the lack of documentation. Also, many customizations required the purchase of additional modules. However, it's been improving in recent years.

Great Customer Support

Kommentare: I had a particularly interesting shipping problem to deal with and the support staff was tenacious in finding a way to resolve my issue. He asked if he could have a few minutes to work on it rather than keep me waiting. He called me back in about 15 minutes and stepped me through the steps necessary to fix a problem that I just couldn't figure out on my own. His technical support solution will save us money we were losing up until this time. I cannot thank him enough for taking the time to really listen to what my problem was and caring enough to resolve it for me. Truly appreciated!

Five Star!

Kommentare: Nick, Level 2 Tech Support, is The FIVE Star man! Super helpful just calling in to reset password but Nick noticed that I needed to renew the url that is with another provider but was going to expire. Basically, he reviewed and anything on my account that needed help and any questions I had, he very politely, professionally, concisely yet thoroughly answered and resolved. The HUGE issue he solved is an outgoing email problem that I'd just given up on solving after talking to many people in Miva support several years ago. It took 3 minutes and Nick solved it. Thank you, Nick! You're the Five STAR man!!

Nick is "THE MAN"

Kommentare: It's funny <sarcasm> that the biggest gateway/processor has 9-5 support M-F and NONE on the weekends (won't mention names but Nick knows who I'm talking about) yet MIVA is 24/7. Not only do they have actual support but damned GOOD support. Friendly, effective, patient. Had an emergency Poodle incident and spent a lot of time with support, Nick via phone and others (Jim and Laura) trying to upgrade a store *under fire*... a store from 1999! Flawless. This is why I've been with Miva since 1999 and why I'm staying.

Nick Rodney

Kommentare: nick spent an hour with me helping with everything i needed help with ! he is great !
my only compliant is not about nick, but miva's response time. i called, set up a ticket, emailed and it took over 6 hours for someone to contact me. i realize you are busy but this is the 2nd time i have contacted miva with an issue and both times, i set up the ticket early/mid afternoon and received a response around 10PM ! not very timely ... but, both times, the guys who did finally get to me were great !

Mive Merchant Support Tech

Kommentare: Had to change my cart from Miva 4+ to 5.5 and was dreading the switch. Support Technician Sam Newbold couldn't have been more helpful is he tried. Promptness and patient were merely two of the strongest assets exhibited. Having some older software that contributed to an FTP problem, Sam worked up the code and dropped it into my domain for me. If you ever have an issue and need help from MM, I can only wish for your a Sam Newbold in your future. Fred B. Mullett

Nick Rodney

Kommentare: Recently we were on an important trip with a seldom used laptop and discovered I had failed to update a vital email password . . . my wife's (she is also my business partner). Nick's response was efficient, professional and thorough, protecting the security of our site while gracefully saving me from a stupid mistake. Miva Merchant is fortunate to have Nick represent them. He deserves every one of those gold stars.

Best compay ever.

Kommentare: I can't comment on everyone individually. It world take a week. Miva has the best people.
The tech support is a 10 star rating.
But a shout out to some of my contacts at their firm,
Nick, Jason, Patrick Shea, Stacey, Byran, Robert, William, Joe, Geranamo (sorry about the spelling), Laura, Nathan, Dianna, Frankie, Gene, Jorge, Sam, Pat Elliot. If I missed anyone my apologies.

Shout out to Support Tech Nick Rodney

Kommentare: I want to express my gratitude to Nick Rodney, Support Technician II, who promptly answered my call to the support line after 11 PM on a Saturday night. Nick patiently answered my questions and helped me correct multiple issues. I really wasn't expecting any help at all so late on a weekend night, but the service I received was outstanding!

Conversion from Miva 4.xxxx to Miva 5.5

Kommentare: Moving our company website from Miva 4.xxx to Miva 5.5 was an easy and pleasant experience. This was made possible because of Sam Newbold, Support Technician. He was knowledgeable and helpful with all aspect of the conversion. His responses to questions were quick and informative. Five Thumbs Up for Sam Newbold. Thanks!

Nick great Customer Service Late at night!

Kommentare: Nick was amazing on solving my issue fast and is very knowledgable on using the Miva platform. I am very great full he works the night shift and is there every time I call at those long late night hours. I have talked to him over three times now and he deserves a five star rating. Thanks again Nick!

Best Customer Support Ever

Kommentare: Customer service was superb. Nick answered all my concerns, and was patient and courteous and addressed all my issues - why can't all customer service experiences be this good! Thank you Nick for your great work.

Miva Merchant Support

Kommentare: The support at Miva Merchant is fantastic. Today I spoke with Nick. He was able to resolve all the issues I was encountering with 1 phone call. Always professional/pleasant/helpful. 5 stars is just not enough. :)

customer service-Nick Rodney

Kommentare: Nick was so helpful & knowledgeable about our server issues & fixed the problems immediately. He was also very patient about any & all questions we had. I would highly recommend Nick in customer service. Thank you!

BEST SERVICE HANDS DOWN.

Kommentare: I had problems that I couldn't fix and Miva customer service personal saved the day. Thanks Nick Rondey! Your the best. FTP problems, Shopping cart errors, HT Access files NO Problem.
Thank you

OUTSTANDING Customer Service

Kommentare: A big THANK YOU to Mr. Nick Rodney for his expertise and professionalism in quickly solving the problem I was experiencing late in the day.