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Über Miva

Miva ist eine führende E-Commerce-Plattform für Unternehmen, die beispiellose Anpassungs-, Sicherheits- und Datenverwaltungsfunktionen bietet.

Erfahre mehr über Miva

Vorteile:

Software works and if not, customer support will help make it work.

Nachteile:

There are tons of small little nuances about the software that just make things so much more difficult. Especially in regards to bulk product editing.

Bewertungen zu Miva

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,8
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,3

Weiterempfehlungsquote

8,0/10

Miva hat eine Gesamtbewertung von 4,7 von 5 Sternen basierend auf 84 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (84)

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Nutzerbewertungen filtern (84)

Jason
Jason
Director of Marketing in USA
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Incredible Ecommerce Tool

5,0 vor 6 Jahren

Kommentare: It's incredibly easy to use. I always suggest new stores to use Miva whenever possible.

Vorteile:

Miva is very easy to work with for any online marketer or ecommerce professional. I have worked with them for complex websites and they were able to handle very large sites and very complex rules with no issues.

Nachteile:

Getting any third party to integrate with Miva is usually pretty expensive. Other ecommerce platforms like Magento and Shopify have simple apps for integration. The bigger Miva gets, the more this issue will go away. I just wish it would happen now! Integration fees a lot of the time are way too much and make it difficult to add new functionality to my website.

Mike
President in USA
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Tried Shopify, Returning to Miva

5,0 vor 3 Jahren

Kommentare: I have hosted my business with Miva for over 20 years. Several years ago, I had a Magento site developed with the intention of switching platforms, but pulled the plug after seeing how slow Magento websites loaded. I just had a Shopify site developed, with the intention of switching platforms, and saving on the monthly fee that Miva charges. Shopify is deceptive because it advertises low monthly costs to host your business. These fees are just the tip of the iceberg though. Shopify has very little inherent functionality, and to build a high functioning website requires monthly subscriptions to dozens of apps. These monthly app fees add up quickly, making the cost much higher than Miva. Miva includes very sophisticated software that doesn't require monthly subscriptions, and while the cost is still high, it is much lower than a shopify site. I never appreciated the tech support that Miva offers until I tried to get ahold of Shopify tech support. BIG difference! Shopify does not offer phone in support, and their ability to assist is delayed through complicated forms that you must fill out, then a long wait for a low level tech to reply. Miva offers phone in support, and the turn around for an issue is quickly resolved.

Vorteile:

Miva has impressive tech support, and includes features that Shopify requires monthly subscriptions for. Additionally, Miva let's you choose a credit card processor, which can potentially save you a ton of money vs. Shopify, which requires you to use their processor.

Nachteile:

In order to receive a lower cost subscription for Miva, I had to sign a 3 year contract.

Daniel
Owner in USA
Verifizierter Nutzer auf LinkedIn
Architektur & Planung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

Miva has been a Disaster for us

1,0 vor 2 Jahren

Kommentare: Terrible we have been failing as a business and its all because of Mivas functions. Switched to shopify and our sales are improving massively.

Vorteile:

I cant say I liked anything. Their backend is so hard to function. They don't update any of their user guides and don't want to help.

Nachteile:

Its almost impossible to use without a full time web disgner

Colin
Owner/President in USA
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We have been with Miva since 2002. The cart and support have always been excellent.

5,0 vor 7 Jahren

Kommentare: An effective website shopping cart with 100% uptime that is intuitive and easy to use.

Vorteile:

Miva is easy to use and flexible. Every time we have upgraded we have looked hard to see if there was something better value for money and did not find anything. Uptime on our cart has been very close to 100% and if we run into a problem the support staff are quick and very helpful.

Nachteile:

I would like free, recovery of the abandoned, post-input, customer information URLs, containing the customer email and other information (just before shipping and payment method selection). Followed by an automatic promotion, module. Nobody else has this either

Jake
Jake
ecommerce analyst in USA
Verifizierter Nutzer auf LinkedIn
Internet, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Amazing eCommerce Software

5,0 vor 4 Jahren

Kommentare: One of the best ecommerce software experiences out there.

Vorteile:

-Ease of use, allows us to save time onboarding new employees -Flexibility for complex implementations is present -Very developer-friendly platform -Plugin implementation is easy and the selection is outstanding -Customer support has been top-notch, nothing to complain about there -Has improved our efficiency, especially so w/ the sync of ShipWorks

Nachteile:

To be nitpicky, there are some tasks within Miva that seem to be made harder than they should be. Miva is constantly being updated, so we've seen positive changes in a number of these areas - so have to credit them for that. The upgrades might add a little bit of difficulty to the learning curve, but overall we enjoy those updates.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I am not a computer expert, but customer service agent was patient and gave me excellent customer support.

5,0 vor 7 Jahren

Kommentare: It's easy to make sales through my web site. They have good SEO.

Vorteile:

Easy to list new products and to change details about existing products. Customer service has always been helpful with any questions.

Teresa
Teresa
Customer Service Representative in USA
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Miva

5,0 vor 2 Jahren

Kommentare: The benefits of Miva are seeing in real time when the customer is ordering online and what they are ordering.

Vorteile:

I liked the inventory tracking, revenue tracking and the automated emails that Miva generates.

Nachteile:

Sometimes the automated email to customers doesn't work so the customer gets no order confirmation.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Professionelles Training & Coaching, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

great service, needs integrations

5,0 vor 5 Jahren

Kommentare: All-round inventory, finance, and sales management

Vorteile:

Miva offers a very solid product, good customization, and strong customer service. It's head and shoulders above other online sales platforms for medium-sized businesses that need a central platform for managing inventory and finances as well as online sales. And they also offer web hosting!

Nachteile:

There's really no reason why Miva shouldn't have free/easy integrations like many of it's competitors. Customizing or paying for each integration can get quite onerous.

Antwort von Miva

vor 5 Jahren

Thank you for taking the time to give us detailed feedback about your experience with Miva. We aim to provide the best features for our clients while providing live 24/7 customer support. Baked into the Miva platform are powerful features that allow Miva users to distinguish their brand from day one. This approach allows Miva to provide a seamless shopping experience with less dependency third party plugins, although we do have a robust ecosystem of partner integrations, including free ones, at https://apps.miva.com/. We love feedback so please feel free to reach us at 800.608.6482. We want to hear what integrations you think would make Miva a better platform. :)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Pretty powerful eCommerce tool with some learning curve. Bit pricey for small business owners.

5,0 vor 6 Jahren

Kommentare: Pretty nice set of features that cover a broad range of business needs for eCommerce.

Vorteile:

Impressive list of functionality, especially in the introductory pricing packages. It takes a bit of time to learn how to use it from the administrator's perspective but has quite a bit to offer in terms of features and functionality, including B2B capabilities.

Nachteile:

The pricing model could use a little review and the ability to use it for a trial period is not very inviting and too limiting.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Miva's customer service gets 5 stars!

5,0 vor 6 Jahren

Vorteile:

I have had a few issues and they are great at responding and following up to my and my team's requests. We are able to add a lot of customizations to our shopping cart and all these integrations are included within our package. Best of all, there has never been any extra charges.

Nachteile:

The overall price is a bit high amongst its competitors. You get what you pay for. Also wish the analytics were more robust.

Christine
USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Great Customer Support

5,0 vor 7 Jahren

Kommentare: I had a particularly interesting shipping problem to deal with and the support staff was tenacious in finding a way to resolve my issue. He asked if he could have a few minutes to work on it rather than keep me waiting. He called me back in about 15 minutes and stepped me through the steps necessary to fix a problem that I just couldn't figure out on my own. His technical support solution will save us money we were losing up until this time. I cannot thank him enough for taking the time to really listen to what my problem was and caring enough to resolve it for me. Truly appreciated!

Carm
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Five Star!

5,0 vor 10 Jahren

Kommentare: Nick, Level 2 Tech Support, is The FIVE Star man! Super helpful just calling in to reset password but Nick noticed that I needed to renew the url that is with another provider but was going to expire. Basically, he reviewed and anything on my account that needed help and any questions I had, he very politely, professionally, concisely yet thoroughly answered and resolved. The HUGE issue he solved is an outgoing email problem that I'd just given up on solving after talking to many people in Miva support several years ago. It took 3 minutes and Nick solved it. Thank you, Nick! You're the Five STAR man!!

Keli
CEO in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Nick is "THE MAN"

5,0 vor 9 Jahren

Kommentare: It's funny <sarcasm> that the biggest gateway/processor has 9-5 support M-F and NONE on the weekends (won't mention names but Nick knows who I'm talking about) yet MIVA is 24/7. Not only do they have actual support but damned GOOD support. Friendly, effective, patient. Had an emergency Poodle incident and spent a lot of time with support, Nick via phone and others (Jim and Laura) trying to upgrade a store *under fire*... a store from 1999! Flawless. This is why I've been with Miva since 1999 and why I'm staying.

kay
bookkeeper
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Nick Rodney

1,0 vor 10 Jahren

Kommentare: nick spent an hour with me helping with everything i needed help with ! he is great !
my only compliant is not about nick, but miva's response time. i called, set up a ticket, emailed and it took over 6 hours for someone to contact me. i realize you are busy but this is the 2nd time i have contacted miva with an issue and both times, i set up the ticket early/mid afternoon and received a response around 10PM ! not very timely ... but, both times, the guys who did finally get to me were great !

Fred B.
the Head Fred
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Mive Merchant Support Tech

5,0 vor 10 Jahren

Kommentare: Had to change my cart from Miva 4+ to 5.5 and was dreading the switch. Support Technician Sam Newbold couldn't have been more helpful is he tried. Promptness and patient were merely two of the strongest assets exhibited. Having some older software that contributed to an FTP problem, Sam worked up the code and dropped it into my domain for me. If you ever have an issue and need help from MM, I can only wish for your a Sam Newbold in your future. Fred B. Mullett

Bruce
Partner in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Nick Rodney

5,0 vor 10 Jahren

Kommentare: Recently we were on an important trip with a seldom used laptop and discovered I had failed to update a vital email password . . . my wife's (she is also my business partner). Nick's response was efficient, professional and thorough, protecting the security of our site while gracefully saving me from a stupid mistake. Miva Merchant is fortunate to have Nick represent them. He deserves every one of those gold stars.

Tony
Owner
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Best compay ever.

5,0 vor 10 Jahren

Kommentare: I can't comment on everyone individually. It world take a week. Miva has the best people.
The tech support is a 10 star rating.
But a shout out to some of my contacts at their firm,
Nick, Jason, Patrick Shea, Stacey, Byran, Robert, William, Joe, Geranamo (sorry about the spelling), Laura, Nathan, Dianna, Frankie, Gene, Jorge, Sam, Pat Elliot. If I missed anyone my apologies.

Fran
USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Shout out to Support Tech Nick Rodney

5,0 vor 10 Jahren

Kommentare: I want to express my gratitude to Nick Rodney, Support Technician II, who promptly answered my call to the support line after 11 PM on a Saturday night. Nick patiently answered my questions and helped me correct multiple issues. I really wasn't expecting any help at all so late on a weekend night, but the service I received was outstanding!

Mitchell
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Conversion from Miva 4.xxxx to Miva 5.5

5,0 vor 10 Jahren

Kommentare: Moving our company website from Miva 4.xxx to Miva 5.5 was an easy and pleasant experience. This was made possible because of Sam Newbold, Support Technician. He was knowledgeable and helpful with all aspect of the conversion. His responses to questions were quick and informative. Five Thumbs Up for Sam Newbold. Thanks!

Jeff
Owner
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Nick great Customer Service Late at night!

5,0 vor 10 Jahren

Kommentare: Nick was amazing on solving my issue fast and is very knowledgable on using the Miva platform. I am very great full he works the night shift and is there every time I call at those long late night hours. I have talked to him over three times now and he deserves a five star rating. Thanks again Nick!

Steve
USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Best Customer Support Ever

5,0 vor 8 Jahren

Kommentare: Customer service was superb. Nick answered all my concerns, and was patient and courteous and addressed all my issues - why can't all customer service experiences be this good! Thank you Nick for your great work.

Jodi
website sales in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

customer service-Nick Rodney

5,0 vor 9 Jahren

Kommentare: Nick was so helpful & knowledgeable about our server issues & fixed the problems immediately. He was also very patient about any & all questions we had. I would highly recommend Nick in customer service. Thank you!

Sean
It/E-Commerce Leader
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Miva Merchant is a great storefront platform with even better support

5,0 vor 11 Jahren

Kommentare: Miva Merchant is an intuitive, easy solution to managing your online storefront. My experience with their support has been overwhelmingly positive--and if for no other reason, I highly recommend them on this basis.

Mel
Founder
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Professional, personable, helpful, the best!

4,0 vor 10 Jahren

Kommentare: Nick went through several issues that had not been resolved prior and was fantastic. I have been a Miva customer for 7 years and they just keep getting better!

Robert
Manager
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Top Drawer

5,0 vor 10 Jahren

Kommentare: Whenever I need help, I always get it, Very professional and will stay with me until the problem is solved no matter how small or big. Very knowledgeable. Has always solved my problems.