Miva Merchant Support

Bewertet am 12.8.2016
Tamara B.
Owner
2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have been using Miva Shopping chart for over a decade but just recently started using them as our webhost. We have been very pleased with their support team. The team is attentive and knowledgeable. They work quickly to resolve issues . This fact is very important to small internet store owners.

Vorteile: Miva's ability to sync with QB's and ShipWorks is a valued feature. We just could not process our orders as efficiently without it.

Nachteile: It has been a challenge to get accustomed to each new upgrade. Each one comes with it's own learning curve and it can be time consuming for small business owners to understand. That said, the upgrade from Miva 5.5 to 9 was seamless.

Incredible Ecommerce Tool

Bewertet am 31.5.2018
Jason B.
Director of Marketing
Einzelhandel, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's incredibly easy to use. I always suggest new stores to use Miva whenever possible.

Vorteile: Miva is very easy to work with for any online marketer or ecommerce professional. I have worked with them for complex websites and they were able to handle very large sites and very complex rules with no issues.

Nachteile: Getting any third party to integrate with Miva is usually pretty expensive. Other ecommerce platforms like Magento and Shopify have simple apps for integration. The bigger Miva gets, the more this issue will go away. I just wish it would happen now! Integration fees a lot of the time are way too much and make it difficult to add new functionality to my website.

We have been with Miva since 2002. The cart and support have always been excellent.

Bewertet am 30.6.2017
Colin M.
Owner/President
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: An effective website shopping cart with 100% uptime that is intuitive and easy to use.

Vorteile: Miva is easy to use and flexible. Every time we have upgraded we have looked hard to see if there was something better value for money and did not find anything. Uptime on our cart has been very close to 100% and if we run into a problem the support staff are quick and very helpful.

Nachteile: I would like free, recovery of the abandoned, post-input, customer information URLs, containing the customer email and other information (just before shipping and payment method selection). Followed by an automatic promotion, module. Nobody else has this either

Miva Continues to Grow

Bewertet am 12.7.2018
Verifizierter Rezensent
Director of eCommerce and Marketing
Einzelhandel, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: At first it was a great platform which did what we needed but went downhill. It then went through a roller coaster of executive changes, is back on the right, and has great potential if development continues.

Vorteile: Extremely Flexible Platform, Easy to Code in, Tons of Plugins/Developers, Great Support from most Miva Staff. Dedicated Account Managers.

Nachteile: There are tons of small little nuances about the software that just make things so much more difficult. Especially in regards to bulk product editing. It is getting better, but just not there yet. Some customer support staff/account manager do not seem very knowledgeable or driven.

Support Service/Sam Newbold

Bewertet am 15.11.2016
Dottie M.
President
Einzelhandel, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have been using Miva Merchant for over ten years and I want to say how happy I am with the program, the support, and the consistency of excellent customer service! I have been talking with Sam Newbold about a new website and he has been more than helpful - very responsive, knowledgeable, and patient. He has been a tremendous asset to me in this new update!!

Vorteile: It is user friendly and comes with great customer support.

Nick Rodney's Customer Service is Incredible

Bewertet am 9.8.2015
Mark B.
Owner/Director
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Well, I truly doubt I've ever had better customer service in my lifetime than that provided by Nick. In fact, I made it a point to wait for the times he was working to try to garner only his help specifically in the areas that needed to be undertaken. I trust him fully in his knowledge of Miva and its related areas, and in his amazing attitude towards work. Nick would suggest and take on improvements that were not even thought of - much less expected - but that greatly benefited me. He also demonstrated a real desire to remove every conceivable negative issue raised, and simply displayed a happy willingness to go above and beyond. And besides all that, he's a really great guy to talk to... So, for example, during the very arduous and time-consuming task of updating both my dev site and regular store site from Miva 5 to Miva 9.004, including my many idiosyncratic requests, my need for explanation (sometimes a few times on the same issue, out of many), and the updating of a ton of modules (sometimes more complicated than might be expected), Nick dealt with it all perfectly, and was kind, modest, and thoughtful throughout. Say it and it gets done, and then he adds to that. Now that's customer service! While very good customer service is rare enough nowadays, excellence like this is almost a shock to your system. (If anyone deserves a raise, it is this man!)

I am not a computer expert, but customer service agent was patient and gave me excellent customer support.

Bewertet am 12.10.2017
Verifizierter Rezensent
Publisher - VP Sales Manager
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's easy to make sales through my web site. They have good SEO.

Vorteile: Easy to list new products and to change details about existing products. Customer service has always been helpful with any questions.

Great!!

Bewertet am 26.10.2017
Robert B.
owner
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Works good, looks good and easy to use. I am not a computer wizard but I can use this program with out a lot of assistance, and when I do need assistance Miva provides it quickly.

Upgrading from Miva 4 to Miva 5.5

Bewertet am 27.2.2014
Dianne D.
Owner
Quelle des Nutzers 
5/5
Gesamt
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: For most people, this would have been relatively easy especially given the wonderful assistance from Miva's support technicians. BUT, as I am a readily confessed technophobe, the transition was truly an ordeal for me and I came close to quitting several times. My Miva version was so old that the keywords didn't transfer over and many of the product descriptions were without the appropriate html code. So in addition to not having a clue about what I needed to do, I literally had to re-write over 750 product descriptions adding keywords and meta tags along the way. My site finally went "live" yesterday. It could never have happened without all of the support technicians who helped. I got extremely lucky when Sam Newbold suggested he stay with me through the whole process so it became one very, very long ticket. Sam held my hand for the past three weeks. I am unbelievably appreciative of his help. He provided very clear, concise instructions that even I was able to follow (most of the time). And he has the patience of a saint. This transition could never have happened without him and the other support technicians who helped. I still have a lot to do - mostly but not all cosmetics. To all the support technicians: I'm afraid you've not heard the last dumb question from me but at least now I'm very confident of the help I will continue to receive going forward.

Been happily using Miva for years. They continue to improve the product and documentation!

Bewertet am 21.12.2017
Monique W.
Webmaster
51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: You have access to tweak almost everything through certain modules, and in recent years changes were made so that you can do even more without needing to purchase additional modules.

Nachteile: Documentation was really lacking for a number of years! We do a lot of customization and in the past we were sometimes limited because of the lack of documentation. Also, many customizations required the purchase of additional modules. However, it's been improving in recent years.

Great dealing with a professional Miva Support. Answered and resolved my concerns.

Bewertet am 26.6.2017
Peggyann C.
Owner
Bekleidung & Mode, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It suits my needs at the current time.

Vorteile: User friendly. I like the fact that support is patient and understanding and walks me through the process.

Fast and fabulous!

Bewertet am 2.8.2016
Karry B.
2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Quick and easy. My problem was solved and I was able to take care of my customer quickly. That is important.

The Tech Support Couldn't Have Been Better! Amazing!

Bewertet am 2.11.2015
Rev. tony P.
Executive Minister
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: For a couple of months our site was considerably over it's disk space allotment as we did an upgrade and back-ups were saved. Saturday night I went through the site eliminating "things" I thought weren't needed. I thought the "miracles_mm5" database had to do with an old Joomla version and I deleted it! I forgot that the MIVA store also used a .sql database. Silly me! Sunday night I went to log into the store to find ... NO STORE! I saw the error message that the "miracles_mm5" database couldn't be found and I immediately knew what I had done. The anxiety I felt was intense! I called support at about 6:30 p.m. Pacific on a Sunday evening. Nick answered right away. He was very reassuring and I wanted lots of reassurance. He reminded me of daily back-up that went back for weeks, He said he had to call the Florida tech but that this was "site down" and MIVA would get on it right away. He said, most likely it would be restored from a back up within an hour. ~48 minutes later I received an email saying that the store was restored. I checked and there it was. I realize that this was about 10:30 p.m. on a Sunday evening in Florida. That is pretty impressive tech service! How could that get any better?

great service, needs integrations

Bewertet am 30.7.2019
Verifizierter Rezensent
Success Adviser
Professionelles Training & Coaching, Selbstständig
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: All-round inventory, finance, and sales management

Vorteile: Miva offers a very solid product, good customization, and strong customer service. It's head and shoulders above other online sales platforms for medium-sized businesses that need a central platform for managing inventory and finances as well as online sales. And they also offer web hosting!

Nachteile: There's really no reason why Miva shouldn't have free/easy integrations like many of it's competitors. Customizing or paying for each integration can get quite onerous.

Antwort des Softwareanbieters

von Miva an 5.8.2019

Thank you for taking the time to give us detailed feedback about your experience with Miva. We aim to provide the best features for our clients while providing live 24/7 customer support. Baked into the Miva platform are powerful features that allow Miva users to distinguish their brand from day one. This approach allows Miva to provide a seamless shopping experience with less dependency third party plugins, although we do have a robust ecosystem of partner integrations, including free ones, at https://apps.miva.com/. We love feedback so please feel free to reach us at 800.608.6482. We want to hear what integrations you think would make Miva a better platform. :)

Pretty powerful eCommerce tool with some learning curve. Bit pricey for small business owners.

Bewertet am 9.3.2018
Verifizierter Rezensent
Global IT Director, Flow IT & Global Stds Team Lead, Robotic Process Automation
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
3 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Pretty nice set of features that cover a broad range of business needs for eCommerce.

Vorteile: Impressive list of functionality, especially in the introductory pricing packages. It takes a bit of time to learn how to use it from the administrator's perspective but has quite a bit to offer in terms of features and functionality, including B2B capabilities.

Nachteile: The pricing model could use a little review and the ability to use it for a trial period is not very inviting and too limiting.

Gene Montgomery

Bewertet am 23.12.2013
John S.
Managing Partner
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: To Whom It May Concern, In a time when customer service is widely reduced to reading a script and mind you, not very well, interacting with someone like Gene Montgomery is rare. He proved that he cared about me and my business though care was never uttered from his mouth. No, his actions spoke much louder than a person trained to be empathetic to customers under duress. Gene clearly understands that listening to his clients is the most critical element to helping create client solutions. The primary reasons why I felt compelled to write these comments are Gene's ability to effectively listen incorporate his innate qualities for empathy coupled with follow through, what else can Miva and I ask for, no question mark required. I intentionally left out the details of my recent experience with Gene for they would have supported yet detracted from my exceptional Client Care experience. Additionally, I elected not have anyone read between the lines and be straight forward just like Gene was with me! Sincerely, John A. Sutton
Managing Partner, INLIT, LLC

Help with Miva Admin - Setting up an automatic customer mailer

Bewertet am 30.5.2014
Susanne M.
Owner
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: I received a return call back from your customer support person Chris. Immediately I got a sense of him being "charged up" and "there for me" with a sense of urgency. Since I am a little slow with computers, he invited me to join the session through some conference type software and explained the steps needed for me to create the customer email.
I have spoken to many of your customer folks over the years and I have always had very good experiences. Somehow Chris seemed super fast in figuring this all out which was a pleasure. I so enjoy the fact that all your customer folks work without using "canned sentences" or saying stupid things at the end as in "Thank you for using AT&T - it's been a pleasure working with you". And thanks to all of you for speaking English without a weird accent. You all have my highest compliments. When Chris mentioned that I will have an option to complete a 5-star survey and five being the best, I was disappointed because I wanted to give him a 10. In this forum I could not enter 5 stars in the "customer service" area.

Great customer service. All problems handled timely and professionally.

Bewertet am 30.8.2017
Ben M.
Account Services Coordinator
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: I like how the software is user friendly, and how I can always get in touch with a Miva representative if I run into problems. We have been adding alot of additions to our website, and I'm not sure how far I would have gotten if I couldn't go to miva for a quick solutions.

Nachteile: No complaint so far except that some review system apps do not work with Miva's system, which is frustrating because now I have to find new review systems. Not a huge deal though.

Miva's customer service gets 5 stars!

Bewertet am 16.5.2018
Verifizierter Rezensent
Graphic Designer
Finanzdienstleistungen, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Vorteile: I have had a few issues and they are great at responding and following up to my and my team's requests. We are able to add a lot of customizations to our shopping cart and all these integrations are included within our package. Best of all, there has never been any extra charges.

Nachteile: The overall price is a bit high amongst its competitors. You get what you pay for. Also wish the analytics were more robust.

Sales: Unmatched Big Sales, Big Dollars, Big Lifestyle Big Miva, always win every day all day long!!

Bewertet am 8.2.2016
Tom S.
CEO
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Miva Review: 2016 Big Sales, Big Dollars, Big Lifestyle Big Miva, we always win every day all day long with Miva!! We did the whole thing we are supposed to do as a Miva store, as an eCommerce store that Evolved- thanks to Miva and their People and Storefront The Miva People: unmatched 5 stars Technical Support: unmatched 5 stars Developers: unmatched 5 stars Design Team: unmatched 5 stars Sales: Unmatched 10 stars If you have the wherewithal, the ability and Miva support; then and you yes you, can get to it and make it happen! Big Sales, Big Dollars Big Lifestyle Big Miva, never let us down- We always win every day all day long with Miva!! Store Tom Schreiber
Miva Store Customer
www.tacticaldefense.com

Do not waste your money

Bewertet am 25.8.2015
Dalia M.
CEO
Quelle des Nutzers 
3/5
Gesamt
2 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: we had been Miva users since Miva4 and recently upgraded to Miva9. It was a disaster in so many ways. I had to pay a license for each of our staff of $50 per month called a seat license. So if 3 people work on your store concurrently during the day - shipping, customer service, admin-- that is $150 per month additional. Then there is the limit on band width. The more visits, the more you pay. If you have large images as we do, the bandwidth goes up as does your monthly fee. In today's world an commerce platform should not cost this much for what you are getting. Now for the image manipulation by Miva. They have this weird algorithm of resizing images and it does not necessarily fit within the scope of the product page. So our images did not blend well with one another which threw the whole design off. The SEO fields are weak. The categories are confusing to work with. We finally gave up on miva9 and went with another platform. Almost forget, their technical support is almost non existent. Took 3 days for an answer via email and you can never get through on the phone. Since leaving miva9 I have tried 2 other eccomerce platforms and their prices and performance have been superior to miva9.

Customer Support That Goes Above and Beyond

Bewertet am 27.6.2014
Wayne G.
Owner
Quelle des Nutzers 
5/5
Gesamt
3 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: I spoke with Nick today since I was wanting to be sure my transition to a new card processor would go smoothly. Not only did Nick know all the things to be done, he knew how to explain why each step was important. There was no downtime during the call either. During the call, Nick did a quick review to make sure my site was running "up to date". So, with that one call, I also leaned how to take advantage of customizing order confirmation emails using the built in easy to configure templates that I had previously been unaware of and had been wanting to address for a long time. Hats off to Nick and Miva for going above and beyond to keep store operators informed...

Happie is FANTASTIC!

Bewertet am 3.6.2015
Candy F.
Webmaster
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: I had an issue with the Coupon Code showing on our Order Confirmation Email and no one seemed to be able to address or resolve the issue. After much research and anxiety, I submitted a support ticket to Miva and was delighted with the energy of Happie. For 2 days we communicated back and fourth to resolve the issue. Some had told me that this couldn't be accomplished without special coding (cost extra from our design team) but it just didn't make sense. Happie was very willing to work closely with me to resolve this issue and she did. Can't begin to tell you how valuable Happie is...a keeper!! Hope I get to work with Happie again...

Great Customer Support

Bewertet am 10.2.2017
Christine D.
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: I had a particularly interesting shipping problem to deal with and the support staff was tenacious in finding a way to resolve my issue. He asked if he could have a few minutes to work on it rather than keep me waiting. He called me back in about 15 minutes and stepped me through the steps necessary to fix a problem that I just couldn't figure out on my own. His technical support solution will save us money we were losing up until this time. I cannot thank him enough for taking the time to really listen to what my problem was and caring enough to resolve it for me. Truly appreciated!

Very responsive technical support from Miva staff and esp. Gene

Bewertet am 12.1.2014
Debra C.
Architect
Quelle des Nutzers 
5/5
Gesamt
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: As I only use simple and older version of Miva, this response is about Miva Merchant's tech support in relation to web site hosting. Yesterday I discovered a rather complex issue with our web site and Gene now has it solved. Our web site is written in PHP, apparently unlike the Miva software, but with some input from my web designer, they had the issue solved. Gene even called me Saturday night at my office to see if the test emails had come through since i had not responded to his queries yet. There have been a few other times in the last few months that we have had to contact tech support and other were equally responsive. Thanks Miva.