Homecare Homebase Bewertungen
von Homecare Homebase2.6 / 5 34 Bewertungen
Bewertet am 19.2.2019
Kommentare: Since day one from the trainers to customer support, it has been a positive experience. We feel supported when needed and really appreciate the customer support re structure that is going on at this time.
Vorteile: HCHB is great in that it puts the workflow to the forefront so it must be addressed. No missing work items or trying to remember if you did a process. It reminds you or actually has hard stops to keep you from moving foward without the required information.
Nachteile: some of the stops require HCHB to intervene. While I at times understand I think it should be a the agencies discretion. My number one con is the when a patient changes insurance and a new episode must be opened and retro episode information added.
Bewertet am 19.9.2018
Top billing software but has some downfalls....
Vorteile: They have been great to add programs to the software so that we can keep everything in house. We have multiple lines of business and in that respect they are very accommodating. We have been with them for years so most of our staff is familiar with the software and how it operates.
Nachteile: It can become super costly. They charge enormous amounts for each add-on you purchase. Also, customer service has always and still is very slow to respond at times. There are times we will wait 2-3 days for a response to what seems like a simple fix. Also not fond of a lot of the updates they do (which is often) They seem to change the look and feel of the site far too much.
Bewertet am 17.11.2018
The Ripple Effect
Kommentare: In my opinion, as the biller I saw that this software caused this company to lose a lot of money.
Vorteile: Having used a handful of different software programs in the healthcare field I found using this particular one taught me to appreciate the others in a big way.
This software is marketed as a “workflow” driven program that is supposed to seamlessly keep users on top of tasks to insure the ball keeps rolling without interruption. The workflow is from referral stage (accepted or not), to insurance verification (which should be done first), to scheduling start of care visit and so on. Each step has several “workflow” sections that need to be cleared. These workflow items can only be cleared from the “workflow” section of the software. In other words, it cannot be cleared simply by doing the task from other sections of the software or the patients chart.
Insurance authorizations are tricky. A SOC visit cannot be scheduled without an authorization being entered, even for Medicare payors which do not require an auth. Authorizations require a "bypass" to be entered first which is only a partial auth allowing a scheduler to only plot a few visits, explained to employees that it forces auths be requested and followed up on so that the remaining visits can be scheduled. However this wasn't the case, as a turnover in employees occurred repeatedly, orders weren’t being approved in a timely manner so new employees were told to add to these bypasses to be able to schedule further visits. If bypass extensions weren’t entered, visits were not scheduled in a timely manner and ordered frequency was not honored and in the end MANY missed visits had to be entered, which happened frequently. Auth requests fell behind as well because orders hadn’t been approved and not all Ins companies allow back dating of auth requests which costed this company dearly. Also the auth workflow has many sections, Enter initial auth bypass, Request initial auth, Follow up on auth request, Enter auth upon approval, all for each patient and each auth..so much reworking on the same subject, a huge time waster and messy. Each workflow item requires coordination note to be entered (more to weed through when searching notes).
To explain untimely verbal order approval, they understandably need to be approved as do many other things, usually by the Director of Nursing. As the DON rules many facets of this kind of business, her “workflow” is overwhelming, as is every assigned workflow item with this program, hence the turnover. Every employee has an overwhelming workflow that drives them to seek other employment. I saw 3 DON’s come and go in the few short months I was with this company. This in my opinion is what causes a ripple effect. If only one user in this “workflow” process cannot keep up it will and does cause every step thereafter to be off because the task does not move to the next step until the one before is complete.
A couple of other things outside the workflow that cause issues: There is no visit management for looking into if visits were completed or not in the patient chart. Users have to exit the chart to go to the scheduling console that is many clicks and searches to get to. Actual visit notes are found in coordination notes that are mixed with all certification periods for that patient and there is no indication of what kind of visit it is, a follow up or oasis etc. This information is only available in the scheduler. All documents that are scanned into a patients chart are mixed as well with all cert periods so in turn users spend too much time weeding out, another big time waster. Also only one user can be in a patient chart at a time, very odd.
Bewertet am 23.11.2016
Not a fan of this inflexible system
Kommentare: This Android based system forces users into the most check-box driven system in the Universe. The pro is that the system makes you jump through the hoops. The con is that the system makes you jump through hoops.
Vorteile: The system forces you to write your notes every day. Once you get used to it, its nice to stay in the rhythm of documenting when you are with your patients or immediately after. You can't really get behind if you are doing it right. This system keeps clinicians very honest about the actual timing of patient visits. This is another system that CTO's and CFO's geek out about.
Nachteile: The goals and interventions are rigid and difficult to incorporate into the actual functional activities. If you are in the middle of a visit and need to change the visit type, you have to depend on the office to schedule things for you. When that happens, you often have to document after the fact and the system makes it very difficult to record the time of the actual treatment.
Bewertet am 18.3.2019
Makes Good Documentation Easier - to a Point
Vorteile: Homecare Homebase (HCHB) attempts to make documentation easier for all disciplines involved in home patient care. HCHB provides preformulated interventions and goals for every discipline for each type of visit the organization utilizes and they can also use freestyle narrative notes. HCHB also tracks the staffs miles per the agencies model, such as deducting 20 miles or taking away the mileage from the first and last visit. The software can also be used to track a staff members time, such as administrative, meeting, patient delivery, et cetera.
Nachteile: HCHB was admittedly a bit challenging to learn, even though the staff from the program stayed with my company for a while.
Bewertet am 20.3.2018
Kommentare: Our company uses this software all day, every day. We could not provide the high level of care we do without a robust software like HCHB.
Vorteile: Great all in one software for a growing hospice company. Without this I don't know how we could function as a company, this is great!
Nachteile: They roll out quite a few updates the system can go down from time to time but if you can be patient and plan for it you'll be fine.
Bewertet am 19.3.2018
Powerful home care and hospice automation software
Vorteile: HCHB has a multitude of integrations for supporting our nurses including integrations with patient data, physician office integration, payroll, and others. The scanning features have drastically reduced the administrative hours nurses spend allowing them more quality time with patients.
Nachteile: HCHB is growing fast and has some of the biggest home health and hospice agencies. Sometimes they seem over stretched, but it usually happens in phases. They are constantly getting better and more reliable with compliance needs.
Bewertet am 14.11.2010
Honest review of homecarehomebase by nurse who uses every day
Kommentare: Absolutely, unequivocally a resounding NO WAY
Some realtime info is available however admissions and recertifications not available as realtime until fully reviewed by coders
Demographics info available immediately
The pros for office staff and billing purposes are readily apparent and this is the major advantage
This little device sorry,rephrase, this miniature device is totally inadequate to be working with all day and all night
Mark my words, you will be working on this little monster for the entire day &night whenever you see patients. It is slowwww, tedious to use due to miniature size and it is laborious as you need to address hundreds of screens to move through this program. It is difficult to retrieve information as it requires backtracking again through screen after screen. The type is extremely small and difficult to use continually all day & night and this is with largest type available. It has made my job easily 12 hrs a day and since I'm salaried no overtime. Basically, my job is nurse during day and data entry every single night . There is lag time with every entry and with every screen change causing delay in my data entry job. Trust me, the nursing staff will be very unhappy with this program. Mgt not sympathetic as they shrug and say "That's the way it is".
Bewertet am 14.4.2017
Very specific documentation needs
Vorteile: Amazing ability to look up patients, and map your day. I miss this feature the most when working with my new software. Looking up patients at a touch of a button and not searching really made my evenings and mornings trying to plan for my day and caseload very easy.
Nachteile: Did not have a lot of ability to choose what you needed in certain sections. Sometimes would have to click an answer that didn't really fit, and then would later have to type a narrative to explain
Bewertet am 7.3.2018
Many ways to get the job done.
Vorteile: On a desktop, the software is easy to use and has many different ways of getting the same task done.
Nachteile: If on a tablet, it gets hung up and is impossible to resolve until log on with desktop and un-hang yourself.
Bewertet am 15.6.2017
You've got options.
Kommentare: You've got options. Explore them before settling on Homecare Homebase.
Vorteile: I used this software daily for a number of months and, after being with another company offering a superior Home Health Care software, I understand why my colleagues were all frustrated with it. The only pro about this software is the customer service staff, who did what they could to help me when I needed them.
Nachteile: The interface is extremely outdated and not remotely user-friendly. I felt as though I was using a program made in the late 90's. And the so-called Phone App, which was was still relatively new when I was utilizing the software, crashed often and was never easy to use when it worked. Customer service, however, was fantastic in my experience. They seemed to understand the frustrations of their software and tried their best to ease the burden. I hope to never use this software again.
Bewertet am 5.7.2019
Vorteile: can be used on a tablet, accepts electronic signatures and is date driven
Nachteile: too many clicks to enter data that is non-essential
Bewertet am 8.5.2017
Benefits of Homecare Homebase
Kommentare: easily used on tablets
Vorteile: Intuitive, less time consuming, ability to compare answers to OASIS questions prior to finalizing discharge from services. Up to date with regulatory changes
Nachteile: agency has to pay for better utilization of various tools, otherwise can't think of anything negative.
Bewertet am 7.6.2017
Data Drive System
Vorteile: Good product to help track visit time, documentation and travel. End user able to document at home where care provided.
Nachteile: Dependent on back office staff to "push" workflow, so clinicians have access to patient information and visit documentation
Bewertet am 18.3.2019
Hard to document, hard to read.
Kommentare: I’m a Rehab clinician and adoption of this software has negatively influence my patient care. The data collected is repetitive, incomplete, time consuming and uniformative. The only “help” available is by phone and inconveniently available. There is no online help file, FAQ or discussion forum. Many of the reviews of this software are unavailable, perhaps due to reputation management. The only online reviews, on allnurses.com, are overwhelmingly negative. Back office assignment and management using this software has been chaotic and frankly necglectful. This software has prompted an incompetent and irresponsible relationship to patients.
Vorteile: Nothing. I use 3 O.S. s in my job. I don’t find Android friendly, I don’t experience th Software as usable.
Nachteile: Not designed for keyboard entry. Speech to text requires persistent editing. Clinically deficient. Difficult to read. All in caps. Pretends to A.I. but poorly thought out and inconsistent. Redundant, uninformative, time consuming and negligent. Low usability.
Bewertet am 17.11.2018
Kommentare: It has been very helpful keeping g my visits and orders scheduled and timely. I can find all patient information quickly from other client providers within our hospice team.
Vorteile: I can quickly and easily find clients demographic information, medical information, orders, plans, billing, etc
Nachteile: There are many options and paths you can take so you have to take some time familiarizing yourself with the product in order to navigate quickly.
Bewertet am 24.8.2018
Great Homehealth software
Vorteile: Homecare Homebase allows all of your field clinicians a digital process to enter time worked and patient notes instead of shuffling paperwork back and forth to the office.
Nachteile: Training for this software could be streamlined more.
Bewertet am 30.1.2017
Not Clinically Practical or User Friendly
It does not produce a clinically functional note to communicate what is actually happening with the patient.
It takes a lot of effort to get into and out of notes.
You cannot have more than one window open at a time, so you cannot review patient information while trying to write clinical or CTI notes.
It goes down often.
Vorteile: Web based
Information not easily accessible or clinically practical
System goes down and they are not responsive
Bewertet am 2.10.2018
NOT suitable for hospice inpatient units
Kommentare: You sold management a bill of goods. Pretty sure they paid too much for this terrible system.
Vorteile: Nothing.totally inappropriate fo. TIME consuming. So much repetition for so little information. Set up for intermittant visits. Too much back office requirement that impedes flow of information. Does not interact with hospice pharmacy so all meds have to put in twice. Calls for answers to questions before you can move on where there is no appropriate answer available
Nachteile: Soc is too time consuming. Hard to retrieve information that is useable for continued pt care.too complicated but not flexible. This has been a nightmare to use.
Bewertet am 21.10.2017
Home Health RN
Kommentare: They really need to higher RN's to help them improve the Language utilized, cut down double charting within the system, improve wound care charting which is completely and utterly useless as it stands. SOC with Allscripts 1hr... SOC with HCHB 3hrs minimum.
Vorteile: Medications are easy to enter.There is an available drug reference guide within the library. Integrated map for client locations.
Nachteile: Too many to count! Charting a SOC takes about two hours longer to chart than all scripts. scheduling issues related to case management and crossing over of care. Supply ordering is a nightmare. Honestly, I could go on and on.
Bewertet am 14.2.2019
Kommentare: Look elsewhere for a hospice EMR
Vorteile: There is some ease of use for practitioners on tablets. I cannot think of much else that I find as positive
Hours upon hours wasted in documenting, learning to use, and attempts to correct issues
This system is not tailored to hospice (maybe designed for homecare?)
POC are close to impossible to work with- most practitioners just fill in anything just to do it. You can expect to be cited for your POC if you attempt to use this system. Very difficult , if not impossible to actually use the POC as a tool for caring for patients. Noone at HCHB is able to explain how to use the POC - they will give lip service to ste-by-step instructions,that do not work.
HCHB training was very poor- many staff at hchb don't seem to understand their own system.
Bewertet am 2.5.2019
Kommentare: Love it! Very easy and convenient!
Vorteile: Homecare Homebase is one of two primary databases we use for our organization. If all systems could be this user friendly and helpful, work would be a breeze! We are able to maintain and track all of our healthcare requirements and employee information in one location and that makes our operations run smooth!
Nachteile: Some additional reporting capabilities would be helpful, but not a deal breaker!
Bewertet am 26.11.2017
like wrestling a 500lb gorilla every morning
Ease of going thru the routine visit assessment'
Sync is easy and quik.
Speed is adequate.
Voice recognition is skechy at best
might be just the organization I work for but
: changes in dr orders that need to be authed prior to scheduling visit. Make for missed visits.
: too time consuming to change a routine visit to a dischange or discharge to routine visit.
Bewertet am 9.6.2019
Ok, I guess?
Vorteile: It's very easy to use, doesn't take a long time to load, and keeps track of my mileage automatically so I don't have to.
Nachteile: You have to refresh several times to get changes to take effect. For example, if I reschedule a patient to tomorrow, I have to refresh to get the visit off of today, then again to get it on tomorrow. There's gotta be a less time consuming way to do this.
Bewertet am 2.2.2018
Great with integrations
Vorteile: Provides many benefits with integration. Integrated with Worldview for document scanning and fax tracking.
Nachteile: Needs to focus on enhancing scanning to be more efficient with barcode scanning. Support can be lacking.