ScheduleFlex Erfahrungen

Shiftboard is great! It has really helped my ability to organize and recruit volunteers.

Vorteile:

I like the various ways you can use the software. It is also fairly simple on the front end, so users can figure it out fairly quickly. I also like the time keeping feature.

Nachteile:

The back end can be a little confusing, as in trying to pull reports and the fact that you can't add more than one team to a shift is limiting. Also the timeclock feature is great but I wish it wouldn't be based on numerical values and instead on names.

Online rotas made easy

Kommentare: Allows us to easily rota 500+ staff members

Vorteile:

Producing rotas/schedules for 500+ staff members across multiple teams is no easy challenge. Especially with complex rules and specifications for each of those teams, so the fact that shiftboard even comes close to achieving these results is impressive. The software is simple and easy to use, particularly for the end users who'll probably appreciate this more than the management who need to implement it. Has been running for around 5 years now with no significant issues in that time, so again really impressive.

Nachteile:

The reporting can be a little clunky and that's really the only thing that lets this down. Having said that, support staff are very receptive and willing to work with you to produce something bespoke, but feel like this is the one area that could be improved upon to make this truly fantastic.

Bad Bad Service

Kommentare: The system is complicated and the customer service is very poor. We were scheduled 30 minutes of training. Our trainer literally had to cut off at 30 minutes. Turned out that the system could not accommodate a California seven day in a row overtime prevention, although we were told that it could handle those needs when we initially called about the service. In fact, that was the only reason we were interested in changing our scheduling system. I was upset by the lack of willingness by the sales rep to return calls or try to make this right. We were charged $105.00 for a system we cancelled in 18 days from the initial purchase. The training was a joke, the service was poor and the product did not meet our needs. Better customer service is needed.

Vorteile:

It's cheap.

Nachteile:

Complicated. Learning curve is steep and I am well versed in PHP script, Joomla, Wordpress and other database software. Cannot effectively staff a large business with 30 minutes of training. Poor customer service and return policy.

Shiftboard has a steep learning curve, but is an incredibly powerful tool

Kommentare: Significant reduction in overlapping systems. One-stop-shop for lots of scheduling/program needs. A simple way to remind staff of their shifts and inform them of changes.

Vorteile:

It has eliminated many other systems and brought them into one place. It can handle the customization that we need as we operate a less-than-normal staffing system (some seasonal staff, some permanent; some overlapping shifts, some week-long programs, etc.). The team at Shiftboard has been very responsive to our requests and needs, which is very important. Given time, I'm optimistic that its reporting abilities will be very useful for anticipating and hiring for future needs. Coming from a world of dozens of complex, non-communicating spreadsheets, it's great to have everything in one place!

Nachteile:

It has a steep learning curve, so be prepared to practice, experiment, and be trained. They also have not yet implemented shift-linking, so my week-long programs all staffed by the same person can't be treated as one connected system. This means that bulk changes are difficult if we've noticed an issue, and it means that the initial shift setup is quite time consuming. I wish that the month-long view could be customized to give me more of the information I want, or that we could view data for a 2-week stretch. It's hard to get a birds-eye view of our programming with the systems they have in place. I'll add that we're relatively new to Shiftboard, and working out the kinks is a part of the process.

A near perfect site for coordinating shifts and people

Kommentare: A flawless solution for matching volunteers to gigs! I can count on Shiftboard to work everytime, to sign up for shifts, remind me of shifts, give me credit for the shifts I've completed, and to cancel when I have to.

Vorteile:

In my experience, it is the best software for letting people sign up for shifts and for the venue to reach out for volunteers. I have been using it as a volunteer for about three years and have never encountered a glitch. It is extremely versatile and robust. It's easy to assign people to different teams and levels (regular team and gold team for VIP volunteers, for example).

Nachteile:

If I have to answer what I like least, I'd say it's that there is a bit of learning curve to discover all of the features it makes possible. But that's mostly because it will do so much more than the basic.

Shiftboard transformed our organization's personnel scheduling system!

Kommentare: Ease of scheduling staff, ease of signing up for shifts by employees, organization of shift calendar that is accessible to all employees

Vorteile:

Once you have a chance to work with it, it makes staffing a breeze. The customer service is fantastic and receptive to all questions. Our multi-generational personnel can all participate in the scheduling process, and different positions have access to different levels of involvement within that process. Prior to the adoption of Shiftboard for our organization, we used pen and paper to have over 100 employees sign up for various shifts. If pencil was used, staff would sometimes erase someone's shift and sign up in their place. It was a mess. Now everyone can plan their schedules from the comfort of their own home.

Staffing Made Easy Peasy Lemon Squeezy

Kommentare: I am using Shiftboard to see the shift that I'll be working on for the week. No need to bother the higher ups. Plus in cases of having open shifts because someone has to be out, we get to fill them immediately.

Vorteile:

I love the fact that I can send a broadcast to my team members to let them know that an upcoming shift needs coverage. Plus, it is so easy to maneuver!

Nachteile:

The interface is kind of a bit confusing. It takes a little of getting used to it before you can fully enjoy the features that it offers.

Great experience! Love Shiftboard!

Vorteile:

I am the Volunteer Coordinator for a local dog rescue group and we use Shiftboard to sign up our volunteers for events. The site is super easy to use and any issues are addressed immediately via their great customer service team

Nachteile:

One minor issue I have is with formatting outgoing broadcast messages. I am unable to properly space my messages and unable to attach photos which would be a big plus!

Shiftboard for Volunteers

Vorteile:

Shiftboard makes it easy for us to schedule our dozens of volunteers, track hours, and ensure shifts are covered. We have over 100 active volunteers and host events nearly every day of the year. We'd never keep track of them all without Shiftboard! Plus, downloading our monthly data for analysis is easy.

Nachteile:

The setup could be cleaner and takes some getting used to.

We use shift board to allow our agent to chose their hours.

Vorteile:

I like how easy it is to use and its easy to teach other how to use it as well. I teach new users each week how to use shift board.

Nachteile:

I would suggest adding a running timer to either the top right or left side of the screen, that way we dont have to stop scheduling to see how many hours we have confirmed. With a running timer it would just showyou that you have already scheduled 30 hours. Just an idea.

Review from Woodson YMCA

Kommentare: I can't speak enough about Shiftboard and the amount of time and energy that the software has saved myself and other managers. I have no qualms about promoting the product to other departments and facilities.

Vorteile:

I love how the product is able to track certifications. The trade board function has saves me a lot of time and energy. The document function and linking of certification to profile type has also saves time and paper. I really like that I can now create a schedule and not publish it until I am finished. Schedules we create are often in motion until publication. I like that staff are no longer receiving messages until the schedule is completed.

Nachteile:

To send a message to team members I can either send to 1 or broadcast to all. It would be nice if there was the ability do a check box of multiple members to whom the message could be sent. That way those who we know are neither available or in need of the information will get the message.

Pupil Transportation

Kommentare: In pupil transportation, for drivers to accept and decline trips was manually done and shift board solved the problem. Making the hours even across the driver's pool was also difficult and shift board solved that problem. The system is great for transportation because of all of the features it has. The customer service has also improved a great deal since we have had the service. I would like the clock-in/ out and reports feature to improve. The great thing is we were still able to use the timeclock feature.

Vorteile:

The shifts are easy to add and assign. It also calculates the total of hours.

Nachteile:

The decline does not change colors. The clock in and out feature calculations can be confusing instead of being very simple.

Very easy to use. Nice system

Kommentare: Having everything time stamped so there is no more he said/she said.

Vorteile:

Shiftboard is so easy to set up shifts and change them is necessary as the need arises. This makes scheduling a breeze.

Nachteile:

Wish is had a location exclusion feature so that if there was one location I did not want to schedule for but needed to see all the others it would make my job even simpler. Also it would be nice to see a sort done by length of shifts so that scheduling would not violate any union rules. It is a little clunky to be toggling between locations to find the longest hours for staff when I have couple of hundred shifts to fill.

Major Advantage

Kommentare: I have used Shiftboard for 3 years and it has transformed my business. We are able to give staff the luxury of choosing their own shifts. When anyone asks what time is this or that. I can simply point them to shiftboard. This has helped me retain people, keep people happy and recruit better people. Before shiftboard we struggled to keep everyone up to date on late news and updates. Shiftboard allows me to categorize our teams and make specific announcements to them. I can also run reports, send texts and so much more.

Vorteile:

Flexibility, customization

Nachteile:

Having to email support to make changes to my "on boarding" page.

Use of Shiftboard in an Academic Setting Provides Ease and Accuracy in Laboratory Scheduling

Kommentare: For anyone attempting to organize a large group of people into smaller, more personal groups, Shiftboard is an ideal method of doing so. It's entirely online, easy to use (both from an administrator and a user perspective) and the support staff has always been readily available and receptive to any functional suggestions you may have.

Vorteile:

This website provides a number of distinct advantages for scheduling unique events, lectures and laboratories in the large scale academic environment (500+). Of substantial importance is the ability to provide equal access and availability to events that are constrained by finite resources. Through the creation of distinct "time slots" that LIMIT the number of participants, Shiftboard delivers on this like nothing else I've encountered. By empowering students (i.e. the users) to view event availability as well as requiring them to schedule their own session time, Shiftboard places the assurance of participation directly on the user's shoulders. Likewise, Shiftboard provides near fail-safe mechanisms to ensure participation through automatic reminder and confirmatory emails, as well as the ability to monitor and control all site activity and content.

Nachteile:

If there's one thing I would like to see, it would be the ability to LIMIT the user's capacity to sign up for multiple events that are similar in content type. Thus, should users miss their assigned time rescheduling would require contact with the site administrator.

First and Only

Kommentare: Our organization was stuck in the paper and pencil age. Everyone would submit for the events they wanted to work and the supervisor would have to sort everything and everyone out. We did a demo of a competitor but it would not work for the varied shifts and last minute changes and additions that we have.
Once we looked at Shiftboard we were sold that this is the best and easiest for the organization. With most managers buy-in we made the plunge and the results have been fantastic. There are some hold outs but when we show them the advantages and different ways they can input a schedule the results speak for themselves.

Vorteile:

The ease of use and the ability to specialize how the scheduling is done based upon the managers wants and needs.

Shiftboard Review

Vorteile:

I love that I can go in and schedule my own hours and put up commits on the tradeboard if they cannot be honored. I also like that I can go into the tradeboard section and take commits if I want to work them at any time of day.

Nachteile:

I do not like that it sometimes goes under maintenance and does not allow me or sometimes others to set hours or take commits for a long period of time. That is not convenient for business owners or independent contractors when they are trying to grow their invoicing and their businesses.

Keep on looking

Vorteile:

Well, its affordable. The cost is the best part about this software. Some other nice features are that people can trade shifts and request time off right through the software without having to have a lot of administrative support.

Nachteile:

The scheduling feature doesn't really work. In theory, it SHOULD work, but it doesn't. Also, there isn't anywhere where you can set a threshold for time off to automatically approve.

We love Shiftboard!

Kommentare: We use this software for scheduling volunteers for a non-profit. Most of our volunteers are retirees, and many don't have much computer experience. This software is VERY user friendly, both for the volunteers, and for myself as an admin to get things set up. If we ever have questions, help is just a phone call away-on the same coast! I get emails from the company, just checking in. I've never dealt with a company with such great follow-through! Thank you!

Vorteile:

User friendly, simple, lots of different options

Nachteile:

Nothing, actually!

Perfectly functional employee/volunteer scheduling app

Kommentare: I've used Shiftboard as an employee like a time clock, and I've used it as a volunteer manager where we just schedule the volunteers (but don't make them clock in/out on it). It's perfectly functional as both!

Vorteile:

I like how easy it is to pick up/drop/trade shifts, and to clock in & out. It does what it's made for!

Nachteile:

The mobile apps are terrible, to the point of unusability. On my Android I always just pull up the web page instead of using the app, which is also terrible, gotta enlarge each small part of the page I need to use separately. I also wish it was easier to click on an employee/volunteer's name and get straight to their contact info as an admin - you get there eventually but usually when I'm looking for that kind of thing, it's because they're late and I'm in a hurry - it should be faster!

Great software. Very versatile!

Kommentare: Easy tracking, broadcasting, reporting, and sign ups.

Vorteile:

The functionality is very adaptable. Customer Service is great to work with and quickly answers questions and concerns.

Nachteile:

There are reports that would be helpful but after mentioning almost every other month for the past year they are on the road map. There were some issues with the app that were frustrating to users but have been corrected.

Overall a good program

Kommentare: It does work well. I like the bulk upload feature. I didn't find the app for the phone helpful. They still have not corrected the fact that every time I update or go back and forth between weeks, why the order that the people are displayed changes.

Vorteile:

The flexibility of views. The ease of changing and adding shifts

Nachteile:

The fact that it changes the order that the people are in every time it reloads or changes weeks

Has worked great for our needs.

Kommentare: I don't have to man a white board in an office with the monthly shifts on it. I get very few phone calls from firemen with issues. When I do it is usually there error.

Vorteile:

Easy to sign up or cancel shifts. Easy access from computer, phone, tablet, etc. As an administrator I have had little problems.

Nachteile:

Wish people could "not" be able to sign-up after shift starts or not after the shift was an hour old. Be sides accidents sometimes people will sign-up for a shift after it was over and they didn't really do the shift.

Works Great For My Small Business

Kommentare: I am virtually running my business from this platform. Without captains to run my charter boats, I clearly have no running business so this allows me to essentially complete the hardest task of my day to day operation.

Vorteile:

I run a fleet of charter boats and I have 15 captains that run the boats for charters. ShiftBoard allows me to organize everyone for upcoming trips without being in the same place. I can post what I need and who I need it from and can get responses from available captains no matter where they are. This has allowed me to almost run my business virtually from anywhere while accomplishing the most difficult tasks of this business type which is staffing.

Nachteile:

I think that the calendar view can be a little more organized but once you get used to what you are looking for it becomes second nature. Overall this software has beat out the competition scheduling software by far in my opinion as I have used other options on the market that directly compete with this platform.

Shiftboard was very easy to use as a manager and a staff member.

Vorteile:

Shiftboard allowed a lot of flexibility with scheduling and incentive pay. The weekly shift view was excellent to look and see open shifts and needs.

Nachteile:

Creating a template every time we got ready to release a schedule. It would have been easier to build the template and roll it out every 6 weeks.