--- description: Detaillierte Informationen über LiveVox zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveVox Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Predictive Dialer](/directory/30597/predictive-dialer/software) > [LiveVox](/software/81432/livevox) # LiveVox Canonical: https://www.capterra.com.de/software/81432/livevox Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/81432/livevox?page=2) > LiveVox ist ein führender Anbieter von Cloud-Kontaktcenter-Lösungen für Unternehmen, die eine Multichannel-Umgebung nutzen. > > Bewertung: **4.7/5** von 32 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet LiveVox? LiveVox konzentriert sich auf Unternehmen der Kredit- und Inkassobranche, die über ein Kontaktcenter mit mindestens 10 Nutzern verfügen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 32 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: LiveVox - **Gegründet**: 1999 ## Gewerblicher Kontext - **Startpreis**: 5.000,00 $ - **Zielgruppe**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Anpassbare Felder - Anrufaufzeichnung - Anrufer-ID - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufüberwachung - Automatische Anrufverteilung - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - CRM - Call-Center-Management - Computer Telephony Integration - Content-Management - Daten-Import / -Export - E-Mail Marketing - E-Mail-Management - Feedback-Management - Gemeinsame Kontakte - IVR - Kalender-/Erinnerungssystem - Kampagnenmanagement - Kommunikationsmanagement - Kontakt-Datenbank - Kontaktmanagement - Konversion-Tracking - Kundenhistorie - Leadmanagement - Listen-Management - Live-Chat - Marketing-Automatisierung - Mehrfache Skripts - Multi-Channel-Kommunikation - Personalisierung - Power Dialer - Prädiktive Wähler - Rückruf-Terminplanung - Segmentierung - Stapelverarbeitung - Stimmenanpassung - Suchen / filtern - Telefon-Tasteneingabe - Text in Sprache (verwandeln) - Third-Party Integrations - Umleitung der Anrufe - Verfolgung von Interaktionen - Voice-Mail - Vorlagen-Management - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Workflow-Management ## Optionen für Kundensupport - 24/7 Live-Support - Chat ## Category - [Predictive Dialer](https://www.capterra.com.de/directory/30597/predictive-dialer/software) ## Ähnliche Kategorien - [Predictive Dialer](https://www.capterra.com.de/directory/30597/predictive-dialer/software) - [Call-Center Software](https://www.capterra.com.de/directory/30007/call-center/software) - [Kundenengagement Software](https://www.capterra.com.de/directory/30906/customer-engagement/software) - [Kontaktmanagement Software](https://www.capterra.com.de/directory/30016/contact-management/software) - [IVR Software (Interactive Voice Response)](https://www.capterra.com.de/directory/30231/ivr/software) ## Alternativen 1. [Ringover](https://www.capterra.com.de/software/169627/ringover) — 4.7/5 (865 reviews) 2. [Convoso](https://www.capterra.com.de/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.com.de/software/29589/callcenternow) — 4.8/5 (315 reviews) 4. [Readymode](https://www.capterra.com.de/software/136728/readymode) — 4.6/5 (142 reviews) 5. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Nutzerbewertungen ### "Putting your call center in your own hands" — 5.0/5 > **William** | *23. Juni 2020* | Einzelhandel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Ever had a piece of software that you barely knew how to use and relied completely on support and professional service fees to make any changes or updates? That is NOT LiveVox. By providing an easy to use interface and opening up almost all features of the system directly to the user, you truly are in control of your own call center. > > **Nachteile**: Due to the innovative nature of LiveVox some of the new products start a bit "bare bones" but after a few short iterations and feedback from customers they quickly improve and integrate into the existing suite of products. > > We have been able to consolidate each of our off-shore teams into one large blended team. This has provided tremendous benefits in terms of efficiencies as well as visibility to the overall operations of the Call Center. ----- ### "LiveVox Feedback" — 5.0/5 > **Jeff** | *12. Juni 2020* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: LiveVox is an excellent partner and offers great support and feedback on how best to leverage their software. The software is constantly upgraded and new features are added, making it an industry leading solution. > > **Nachteile**: The software should allow for more ad-hoc, dynamic changes to call selection criteria. Also, allowing customer more access and control over changes within the system. > > LiveVox has been an excellent partner allowing us to advance our business and reach record revenue. ----- ### "Livevox Review" — 4.0/5 > **Robin** | *10. August 2020* | Finanzdienstleistungen | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: Multiple dialing options including Blaster, RPC, QC \& HCI, Preview services. > > **Nachteile**: Customer Support Team is a very convoluted process. We struggle with the multiple emails and slow process to get questions answered. They push a lot to self service and do not even offer an answer most times to the question at hand. If it wasn't for our Mid-level Market manager, I do not think we would stay as long as we have with Livevox. Great work, \[SENSITIVE CONTENT HIDDEN\]. There does not seems to be too many subject matter experts that are willing to spend time to assist. I would say \[SENSITIVE CONTENT HIDDEN\] is an example of the opposite of that and is wonderful also to work with. > > We came from PBX technology and utilized outbound dialing only. We are now using inbound and outbound dialing. We use secure payment capture and are screen capture (new) - wish that functionality was live (would be great for training to see what our reps are doing during a call), we are building out IVR, and are considering your text solution, as well as surveys, as well. ----- ### "Best call monitoring platform out there" — 5.0/5 > **Modesto** | *24. Mai 2024* | Freizeit, Reisen & Tourismus | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: There are a lot of things to like about the software, one of my favorite features is being able to distinguish between the member and the agent's audio, this is very useful when listening to calls. The option to hear the member's channel during hold is a great feature which helps uncover any negative sentiments the member might have which might not be brought up when speaking with the agent. I like how the call is loaded completely so you don't have to worry about the call buffering if you lose internet connection. > > **Nachteile**: The only thing I don't like about LiveVox is that it lacks the ability to record video, other than that it is a great product. > > Overall my experience has been great, i was using Encore before and this is a huge upgrade. Everything about LiveVox is 100 times better, from pulling up data to quickly editing scorecards and filtering calls, LiveVox is a great product. ----- ### "Reliable & Compliant Dialing Service" — 4.0/5 > **chris** | *22. Mai 2020* | Finanzdienstleistungen | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Clicker Agent feature keeps us compliant and lawsuit free. LV has a group of forward thinkers and appear to come up with quick and easy solutions for text and e-mail. They are very dependable, do not go down as previous dialing solutions have. > > **Nachteile**: Customer service is over seas and very difficult to deal with. LV also has something called Leg minutes which should be included in the minimum requirement of minutes however they are separated for some reason. > > Staying compliant in these Litigious times has put us at ease and really reduced stress for all of my crew. I believe they have the ability to be the \#1 dialing solution for the collection industry. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/81432/livevox?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/81432/livevox) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten