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Über Align

Ein umfassendes System, das heute zur Verwaltung von Tools, Geräten, Materialien und Verbrauchsmaterialien in deinem Unternehmen zur Verfügung steht.

Erfahre mehr über Align

Vorteile:

It is very easy to use and train new employees on the application.

Nachteile:

Lists” purchasing / receiving menu messed up. Set up 3000 mile PM on vehicle, created work order for last PM, reset miles to higher than called for PM, no service message.

Bewertungen zu Align

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,7
Kundenservice
4,2
Funktionen
4,1
Preis-Leistungs-Verhältnis
4,0

Weiterempfehlungsquote

7,8/10

Align hat eine Gesamtbewertung von 4,1 von 5 Sternen basierend auf 57 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (57)

Story
Warehouse Clerk in USA
Bau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Review of my use

5,0 letzten Monat Neu

Vorteile:

The ease of tracking and rental adjustments

Nachteile:

There are some feature I would like to be able to correct myself but I have to contact support to get them done.

Clay
PM/Super in USA
Bau, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Many Features, Powerful Software - Need to simplify the basics, especially on the app

4,0 vor 3 Jahren

Kommentare: Overall, I'm glad we have it

Vorteile:

It will do nearly anything you want it to

Nachteile:

my major gripe is that transfers of tools via the app is not as smooth, simple or intuitive as i feel like it could and should be. also, the fact that is run as a data base makes it powerful, but it also allows too much variation in input of data - a more regimented input system would go a long ways to keeping the data base standardized across users who input tool data.

Antwort von Align Technologies

vor 3 Jahren

Hi Clay - thank you for taking the time to leave a review! Have you tried out our new Job Site Portal? This may help with a few things. Reach out to us for more info!

Steve
Maintenance in USA
Hausmeisterservice, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Riddled with bugs

2,0 vor 5 Jahren

Kommentare: The only reason I still have this program, is because I don't have the time to convert all the information to a new one.

Vorteile:

Um, nothing. I wouldn't wish it on my worst enemy.

Nachteile:

Can’t type notes in a retired tool Won’t allow an inspection recurring every two, three years “Certification” recurrence not working in program Tools won’t delete, unless deleted multiple times, reboot a couple times. Service event will not delete. Work order GUI messed up. Workaround: generate w/o from tool. Sort of. “Lists” purchasing / receiving menu messed up. Set up 3000 mile PM on vehicle, created work order for last PM, reset miles to higher than called for PM, no service message. Multiple crashes. Worst one when I had a large transfer almost complete. Locked up computer. “Fatal error” message sent to toolwatch. Editing tasks in service tab tool model, locked up. Editing condition of a quantity tool, asked if I wanted to edit all tools in this category, “yes” said it would reset quantity to zero? It didn’t reset the quantity, and didn’t update the status. Can’t modify a transfer or work order once processed. Transfer history report doesn’t reflect what is currently transferred to employee* When adding cost to a tool, must put price under “replacement value”- “retail” doesn’t register as a value (2) major crashes, toolwatch shut down both times during transfers ETC

Sarah
Office Administrator in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great inventory management tool

4,0 vor 12 Monaten

Vorteile:

The ToolWatch interface is user-friendly. There is a lot of training material that has helped me quickly learn the back office and warehouse inventory management practices. The support from ToolWatch's team is unmatched from other programs we've tested.

Nachteile:

The only aspect I've struggled with so far is the billing browser and understanding the dates involved.

Antwort von Align Technologies

vor 12 Monaten

Hi Sarah! Thank you for sharing your experience with ToolWatch on Capterra. We genuinely appreciate your feedback, and we're thrilled to hear that you find our inventory management software to be an excellent solution for your needs. Your comments about our user-friendly interface and comprehensive training material reaffirm our commitment to providing a seamless experience for our valued customers like you. We're dedicated to making back office and warehouse inventory management practices easy to learn and implement. We are also grateful for your acknowledgment of our support team's efforts. Delivering excellent customer service is one of our top priorities, and we're glad to know that our team's assistance has made a positive impact. Regarding the billing browser, we want to ensure a user-friendly experience. Your feedback helps us identify areas for improvement, and we're committed to addressing any issues promptly. Your comments will be shared with your customer success manager to follow up with our product team. If you have any questions or need further assistance with billing or any other aspect of ToolWatch, please don't hesitate to contact your Customer Success Manager at customersuccess@toolwatch.com. We're always here to equip you with the best training possible so you can have a seamless experience with our software. Once again, thank you for your review and for choosing ToolWatch as your inventory management partner. We are honored to serve leaders in the construction industry like you and look forward to continuously exceeding your expectations. Best regards, Your Customer Success Team

Matt
Warehouse Foreman in USA
Bau, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Tracking / Locating

4,0 letztes Jahr

Kommentare: Happy with total outcome of product for our needs

Vorteile:

Ease finding and locating items per job site.

Nachteile:

At times system freezes and take a while to come back on line for tracking or adding items.

Antwort von Align Technologies

vor 12 Monaten

Hi Matt, Thank you for taking the time to write a review about ToolWatch. We truly appreciate your feedback and are glad to hear that our software effectively tracks and tracks items at job sites. Your positive comment about the ease of finding and locating items per job site is encouraging. We strive to provide efficient solutions that meet the needs of our customers, and your feedback reaffirms that we are on the right track. However, we apologize for any inconvenience you may have experienced with the system freezing at times. We take performance issues seriously, and our team is actively working to address such occurrences promptly. Your feedback helps us identify areas for improvement, and we are committed to providing a smoother and more reliable experience. We're thrilled to know that, overall, you are happy with the outcome of our product for your needs. Your satisfaction is our ultimate goal, and we're dedicated to continually enhancing our software to meet your expectations. If you encounter any further issues or have any suggestions, please don't hesitate to reach out to your Customer Success Manager at customersuccess@toolwatch.com. We are here to assist you and ensure you have a seamless experience with our software. Thank you once again for your valuable review. We are honored to have you as a customer and look forward to serving you even better in the future. Best regards, Your Customer Success Team

Rick
Purchasing agent/Tool Manager in USA
Bau, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

TW Review

4,0 vor 9 Monaten

Kommentare: Tracking tools is easy along with creating new tools and adding them into the system. The new cloud version will take twice as long and add hours to my workload.

Vorteile:

Tool inventory management is quite easy with Tool Watch.

Nachteile:

The new cloud system is much slower and there should be an option to keep the original version.

Antwort von Align Technologies

vor 9 Monaten

Thank you for taking the time to share your thoughts and provide feedback on your experience with ToolWatch. Your insights are valuable to us, and we appreciate your honesty. We're pleased to hear that you find our tool inventory management easy to use and that tracking tools and creating new entries have benefited you. We strive to offer a user-friendly experience, and it's rewarding to know that these aspects meet your needs. We want to learn more about how you are experiencing the cloud system's performance. We are continuously working to improve performance, and your insight can help us identify areas that need attention. If you are open to a conversation, please contact our Customer Support Team at support@toolwatch.com. We are here to assist you and ensure that ToolWatch continues to meet your needs effectively. Thank you for choosing ToolWatch. We look forward to providing you with an even better experience in the future!

Vincent
Inventory Manager in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Decent Software, Very Helpful Customer Support

4,0 vor 3 Jahren

Kommentare: ToolWatch has organized our company in ways we couldn't imagine. After adopting the software to track the locations of assets, we now utilize the software for tracking purchases, service and repairs on equipment, job costs, and much more.

Vorteile:

The best part about the software is that there are many different facets that can be utilized. You can always find a different piece of the software that you might be able to utilize in your company.

Nachteile:

You are sometimes forced to change your company processes to adapt to the software rather than easily adapting the software to fit the company processes.

Antwort von Align Technologies

vor 3 Jahren

Thank you for the review, Vincent! Appreciate you taking the time to do so. I'm glad ToolWatch has helped organize your company in ways you couldn't imagine!

Kimberly
Logistics Manager in USA
Bau, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Tool Watch for Construction Companies is a MUST

5,0 vor 6 Monaten

Vorteile:

The implementation of the program was alot of work but we were able to tailor the program to fit our needs.

Nachteile:

Learning the process of movements within Tool Watch

Ashley
Office Manager, Assistant to Resource Manager in USA
Bau, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Product Use

5,0 vor 11 Monaten

Vorteile:

LOVE the reporting functions, and the ease at which one can move assets around.

Nachteile:

Inability to split one assest amongst several jobs at the same time; have to update each individual rate sheet --> perhaps a check-box list of all your rate sheets available, and you can check the ones that must be updated.

Bob
Asset Manager in USA
Maschinenbau oder Wirtschaftsingenieurwesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Managing tools

4,0 vor 8 Monaten

Vorteile:

All the features in the system like locations of tools and being able to send out reports

Nachteile:

It seems the cost is high compared to others systems

Sam
System Administrator in USA
Bau, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Turnkey Asset Management Solution

5,0 vor 7 Jahren

Kommentare: ToolWatch was chosen to help our construction company manage our tool and equipment inventory at multiple warehouse and job site locations. In 2.5 years our database has grown to 3,350+ model records comprised of 42,700+ active items. Our employees use ToolWatch to accurately manage assignments of assets allowing us to generate the necessary accounting recovery to recoup the operating expenses from projects and minimize end of project losses. Having access to the Reporting Cloud allows us to develop customized reporting and business intelligence that Project Management and Leadership have grown to rely on. ToolWatch's API allows us a channel for bi-directional communication of data generated in ToolWatch to our existing ERP. Most support related issues are resolved same day unless escalation to development is required. In the past year ToolWatch has made great progress in developing a mobile platform (iOS/Android) that is very polished and shows great promise. We are excited to put it to use in the field to expedite our requisition process. The ToolWatch staff, from Support, Sales, and Development, have been a pleasure to work with and we look forward to our continued partnership.

Vorteile:

Turnkey Solution, minimal development for custom reporting and API integration. The mobile apps on iPhone/Android work really well. The ToolWatch development team works on a evolving road map which brings continuous improvements to our investment.

Nachteile:

The Enterprise desktop client can be sluggish at times. We are optimistically waiting for planned updates to the application that should resolve this.

DANA
Administrator in USA
Metallabbau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

2% USER FRIENDLY

2,0 vor 6 Jahren

Kommentare: Although the support is somewhat helpful, support can only do what they can do as their hands are tied. It is the developers behind the curtain who need to think outside their box!

Vorteile:

There is definite potential with this software; however after my 2 years with my company and using TW (employer usage 10+yrs) and making user friendly recommendations, there have been no changes incorporated.

Nachteile:

Real time not really real time! TW needs to get some app and software testing done by real users who will let them know where changes/updates need to be made. (if not already submitted as a ticket to TW support). With the new app loaded and tested by field guy, he says "it is so complicated now, why did they ever change it?" I personally have made so many suggestions and not only have they been obviously ignored, they removed the "remember me" feature for logging in! Seriously?! Why would the developers removed such a helpful user friendly feature... goes to show there are not actual users testing for recommendations! no-brainer. TAKE THE RECOMMENDATIONS AND SUGGESTIONS FROM THE USERS AND THIS SOFTWARE COULD ACTUALLY BE HELPFUL INSTEAD OF BEING HEADACHE. Unfortunately, I do not foresee my employer changing to a different software application anytime soon although I will be researching alternatives!!!

Kara
Project Accountant in Kanada
Bau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

User-friendly with Exceptional Customer Service

5,0 letztes Jahr

Vorteile:

ToolWatch is a super easy product to use, very user friendly.I have also taken many on-line training sessions and thoroughly enjoyed and found them useful.The customer service is superb.

Nachteile:

The least "user-friendly" part of ToolWatch would probably be importing a new rate sheet however customer service is more the eager to help you through the process.

Antwort von Align Technologies

vor 12 Monaten

Dear Kara, Thank you for your fantastic review of ToolWatch! We are glad to receive your feedback and are delighted to hear that you find our software user-friendly. Your positive comments about how easy it is to navigate ToolWatch are encouraging. We strive to provide an intuitive interface that allows our users to navigate seamlessly through the platform. Providing comprehensive training resources is a top priority for us, and we're pleased to know that they benefit you. Moreover, we are grateful for your appreciation of our exceptional customer service. Delivering superb customer support is at the heart of what we do, and your acknowledgment of our team's efforts is motivating. Regarding importing a new rate sheet, we understand that it may seem less user-friendly, but we're pleased to know that our customer service team has been eager to help you through the process. We're continuously working on improving our platform, and your feedback helps us identify areas where we can further enhance the user experience. If you have any additional questions or need further assistance, please don't hesitate to contact our Customer Success Team at customersuccess@toolwatch.com. We are here to support you and ensure you have a smooth and successful experience with our software. Once again, thank you for your review and for choosing ToolWatch. We are honored to have you as a customer and look forward to continuously exceeding your expectations. Best regards, Your Customer Success Team

James
Tool Mgnt. in Kanada
Bau, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Gave them money and received 0 value in return.

3,0 vor 8 Jahren

Kommentare: The original sales person who sold us on the program added sections that we had no idea what they were for, but we were charged for. The CFO would not refund our cost for the software add-ons. Training was promised (and paid for) and support, but it never panned out and we were left out in the dark to figure things out on our own. The sales person who we dealt with said that the software could do certain functions that we later found out to be not true. Syncing our very pricey mobile device was a total headache. (it sits on my desk as a reminder of what we invested and lost doing business with this company.) When we decided to part ways and not renew our subscription (very expensive by the way) we wanted all our data that we had spent months entering to populate the database... We were originally told that if needed they could export and make it seamless. We received a hundred pages of scripted text and left to figure out a way of retrieving the data for us to import into a different asset tracking program.. THAT was a total headache.
If you partner yourself with this company, you are very angry at your money and your trying to get away from it as fast as possible!

Vorteile:

Good presentation and visually looked great.

Nachteile:

spotty support, UN-fulfilled promises, syncing issues with mobile devices, cloud based headache, spent money and all I have left to show for it is a box of barcode stickers and scanning equipment that is useless to our company for anything else. I could be here for days... Let's just say, anything you think this program can do for your company with probably be difficult if not next to aggravating to accomplish.

Larry
Resource Manager in USA
Bau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Toolwatch for billing

5,0 vor 3 Jahren

Vorteile:

I have been a Toolwatch user for about 30 years and I have had the experience to work with a highly refined tool tracking software. The current version of Toolwatch Enterprise is very easy to setup ant train others on the ease of use. The main feature that I like with Toolwatch is the asset tracking and locations reports. It has made my job of managing a large network of tools, furniture and equipment very easy. At any given time I can run a report for all of our equipment and their locations and generate an accurate equipment billing.

Nachteile:

The only thing that I have disliked about Toolwatch is the lost data over the years of updating the software and migrating data. I have lost a lot of purchase dates and purchase cost of items that were entered into the system. It is not a huge deal but when i look up an item and want to see what the cost was or when it was purchased and the fields are blank it is disappointing. This is my only con.

Bill
Sr Project Engineer in USA
Bau, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Product

5,0 letztes Jahr

Vorteile:

custom fields are easy to use - mobile function is great on the Iphone

Nachteile:

more functions in the mobile application like further filter search reports and secondary - tertiary filters to drill down like the desktop version

Tommy
Operations Officer in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best Software we have to manage Assets and Tools. We under-utilize its many features.

5,0 vor 6 Jahren

Vorteile:

It forces you to be very organized on what you track and how. Rollup reports are very nice. Mobility has really increased our efficiency in getting things checked in and out.

Nachteile:

Would like to see automated email reporting I need people to know (and own) ho many tools their departments have at any given time. Customized reporting should be available as well. Would really appreciate a "remember me" button upon login.

Antwort von Align Technologies

vor 6 Jahren

Tommy, Thank you for the review! We really appreciate you taking the time to leave both pros and cons. We hear you about the email reporting, we call it notifications and we are evaluating how we can bring that functionality to our users this year. So stay tuned! We do have a custom reporting solution! Actually there are two options, either our Reporting Cloud or through our API. A Success team member will be reaching out to you do discuss. And again Thanks for the Review! Best, Team @ ToolWatch

Ashley
Billing Manager in USA
Bau, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Lots of features - most not necessary

3,0 vor 2 Jahren

Kommentare: ToolWatch was great at first. It was simple and user-friendly. They started adding more and more features and charging more and more money for them whether you used them or not. Our price with them tripled in a year due to them changing the cost structure.

Vorteile:

I like the report feature of ToolWatch. Any info I need to know can be accessed very quickly and is shown in an organized, neat report.

Nachteile:

I don't like that ToolWatch has added lots of features and charges us for them. We really only need a program that checks tools in and out and provides reports, as we have other programs for the rest. It would be better if the added features were optional.

Connor
Tool Man in USA
Elektrische/elektronische Fertigung, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

ToolWatch Review

5,0 vor 12 Monaten

Kommentare: We have a problem with keeping track of certain tools. ToolWatch has helped with this.

Vorteile:

My favorite thing about ToolWatch is the app and the convenience of using it in the field,

Nachteile:

I do not like the different tabs. I would like if there was an ADMIN tab that could do things in Back Office, Warehouse, and Field.

Antwort von Align Technologies

vor 12 Monaten

Connor, Thank you so much for taking the time to write a glowing 5-star review of ToolWatch on Capterra! Your feedback means the world to us, and we genuinely appreciate your kind feedback. Your comments have been shared with our dedicated product team and your customer success manager. We believe that continuous improvement is the key to delivering the best possible experience to our valued customers like yourself. Your suggestions and ideas are invaluable to us. Your customer success manager looks forward to discussing your feedback in greater detail. Feel free to reach out to them at customersuccess@toolwatch.com, and they will be more than happy to assist you. They can also provide you with insights into our product roadmap and let you know when your requests might be implemented. Once again, thank you for your fantastic review. It motivates us to keep striving for excellence and delivering top-notch solutions to meet your needs. If you have additional feedback or questions, please don't hesitate to reach out to us. Looking forward to serving you even better in the future! On behalf of our Customer Success Team, thank you!

Mike
Programmer in USA
Bau, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Software, Great Company

5,0 vor 8 Jahren

Kommentare: Our Company has worked with ToolWatch for quite a few years now and they have been very good at helping us shape the tool around our needs. We have over 23,000 bars coded tools, and 2,200 consumables in our database, so we certainly use this product to its fullest potential. Our business environment requires a lot of custom reporting and specialty data needs as we are always innovating with new applications and technology. The staff at ToolWatch has been very accommodating with helping us get API access to our tools database in order to take full advantage of our data. We are also very excited about all of the new products that ToolWatch is working on, like the Field App and the Rfid scanners. Working specifically with Casi and Ron on several of our last development efforts has been a great experience as they have been responsive and knowledgeable at each turn. This tool can do a lot of cool stuff and the staff is great.

Antwort von Align Technologies

vor 8 Jahren

Hi Mike, Thank you for the review! All the best, Team ToolWatch

Elizabeth
Special Projects Manager in USA
Elektrische/elektronische Fertigung, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Growing with the industry.

5,0 letztes Jahr

Kommentare: [sensitive content hidden] has been an a wonderful asset over the years. I believe that the organization has been growing and providing support in a great manner.

Vorteile:

The growth over 12 years has been substantial. Over time, the transfer to the cloud, the ability to use the mobile app and the training provided has been significant.

Nachteile:

The billing data export tool. It is antiquated and needs to be updated so that cost centers can be multi-selected without having to individually click on each one.

Brian
CFO in USA
Bau, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ToolWatch

5,0 letztes Jahr

Kommentare: One of the better decisions our company made many years ago was to transition to ToolWatch. We have been far better off in our Shop/Warehouse operation because of having this software tool.

Vorteile:

Being on the finance side of the equation, I love the ability to assign costs to tools, equipment, materials and consumables and then job cost them to our projects. Next, is the general ability to track tools from inventory sites to job sites

Nachteile:

Over the years we have had a few minor issues with components in the Service Area and Transfers in regards to Units of Measure that took some time to "correct", but overall there is no "least"! One "negative" has been the change in billing in association with the Cloud, as costs have crept upwards.

Tim
Warehouse Manager in USA
Bau, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

User friendly tracking

4,0 letztes Jahr

Kommentare: I have recommended Tool Watch to a few others . Works well for our needs .

Vorteile:

I was not involved in the integration , but was told it flowed with ease Did not have the use of a scammer before Tool Watch . Made tool tracking much easier

Nachteile:

The only issue I have is the software locks up causing the process to slow while waiting for it to clear

Marko
Logistics and Tool Coordinator in Kanada
Bau, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Toolwatch Review

5,0 vor 3 Jahren

Kommentare: Overall, I liked the experience of the Toolwatch program.

Vorteile:

It is very easy to use and train new employees on the application

Nachteile:

It does not provide email alerts to the main user on tool/asset requests and completion of count tickets

Antwort von Align Technologies

vor 3 Jahren

Hi Marko, Thank you for your Review! I wanted to let you know that we do have a variety of Notifications and there is one for Email/Text alerts on Asset Requests! Contact us for more info. Thank you!

Carl
Warehouse Manager in USA
Bau, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Tool Watch is a great system.

5,0 vor 3 Jahren

Kommentare: Tool Watch has been very helpful in finding tools, and getting tools repaired under warranty.

Vorteile:

Ease of use. The system is very easy to use for first timers. Tool lookup is great to use when looking for tools in our inventory, if barcode is missing you can lookup with description or serial number.

Nachteile:

Report feature. I would like the report feature to be more customizable, with the ability to save previously run reports.

Antwort von Align Technologies

vor 3 Jahren

Hey Carl - Thank you for taking the time to leave a review! We appreciate it! Did you know on our Enterprise Tier, we do offer Custom Reporting? Please reach out if you would like more info. Thanks!