Valant EHR Suite Erfahrungen

Superior software for private practice

Kommentare: We have been using Valant in our private practice for about 16 months now and love it! It is easy to use, very intuitive, and the IT support is FANTASTIC!! Initial set up was smooth with a great deal of support. Also easy up upload your own support documents. I highly recommend it!

Vorteile:

Easy to use Intuitive IT Support Set up to comply with insurance

Nachteile:

Does not have a To Do or Reminder list to use in calendar--would love to have that When setting up NEW client, for example child of a parent already in the system, would like to be able to view parent demographics at same time to transfer information.

Valant Review from AGMc

Kommentare: Valant has been glitchy since we started using it as a practice. Granted, it has improved over the course of the past year, but I would have preferred that the glitches have been worked through ahead of our use of it instead of our practice being "the guinea pig" for it. Customer support has been pretty good about responding to tickets and offering assistance, but it is still frustrating when the response that I get is the tech team hasn't been able to duplicate the issue and to reach back out when it happens again.

Vorteile:

Schedule building is easy and looking into client charts is easy.

Nachteile:

There are too many tabs in the therapy progress notes that don't apply to therapists using the platform. The intake document is too long and clients don't want to complete it, which means therapists are going into intakes with no client history, no understanding about why the client is coming for therapy, and having to gather all of that information in one hour. I dislike that Valant automatically takes you to a different screen when you click from, say Dashboard to Scheduler, instead of just opening a new window. The treatment plan tool is too involved and most therapists on my team don't want to use it.

I work with it and it's pretty good

Kommentare: I use it at my job, a small practice. Overall it is good.

Vorteile:

It is easy to use and has features that are needed in practice.

Nachteile:

not as intuitive as another ones I like, perhaps too many features.

Expensive and outdated but with great customer support

Kommentare: n summary, high price, tired appearance and clunky performance. For a solo, cash only practice, I would suggest Simple Practice is a cheaper and comparable (often better) alternative. For prescribers - sign up for an independent e prescribing account, 600-800 per year depending on the platform. If you have a group practice and are looking to track insurance integration, this is probably Valant’s strength but if this is your primary aim, there are better alternatives on the market. Charging fees for services which are “Standard” on other platforms adds to the bloated cost. That being said, the customer service was excellent. My questions were answered by email and phone relatively quickly and I cannot thank them enough.

Vorteile:

- Calendar - scheduling/billing/notes accessed all from one screen. - Integrated CC processing. Third party processor (Elavon) provides details statements for easy bookkeeping. -Easy to submit insurance claims (albeit only after a protracted setup process with Change Healthcare) - Insurance ERA integration (not perfect - for example UHC has many subsidiaries and it requires registering each once with Change Healthcare for the ERAs to appear in Valant. This is a hugely time consuming process and I never managed to get all my payers correctly registered.) - Reliable. Minimal downtime. Support is very accessible. - Pt statements are simple and clear and superbills have been consistently accepted by payors without any issue - Able to integrate multiple providers and multiple locations. Effective for tracking insurance reimbursement from multiple payers across multiple locations. This is Valet’s key strength.

Nachteile:

- Looks and handles like Windows Vista. Clunky and outdated. Functions are often behind multiple drop-down menus and not always intuitively bundled together.. However, it functions well enough once learnt. - Significant learning curve, particularly in understanding the billing/accounting aspects. Educational videos are detailed but incredibly dry and time consuming to work through - Integrated CC processor is expensive! An additional $2-3 per visit billed quickly adds up and is a high price to pay for convenience. - No personalization of notes/documents beyond the provided templates, many of which are outdated and redundant. There is the option to add a blank tab and use a third party software like text expander to add in templates that way. - Esignitaure for documents is an additional fee. This quickly became prohibitively expensive. I returned to using third party options such as DocuSign and Adobe Sign, both of which were cheaper. Note that this function is free with Simple Practice which is over 60% cheaper! - Note writer is tabbed, awkward and clunky. Unable to scroll through the note as a whole. Option to add Macro is outdated. I used TextExpander as it was faster, despite additional expense - The patient portal is unreliable. I had patients complain about being redirected to a portal for another practice, for example. This raised other concerns about data security and HIPAA. - Note writing tool is difficult to customize and cumbersome to operate. Notes are difficult to customize and the available options are often outdated and include multiple redundant options. - Templates were clunky and awkward to customize. The tabbed interface is cumbersome and outdated. The templates are very click heavy with a lot of redundant information and the notes generated are often bloated which makes reviewing far more labor intensive and time consuming than it needs to be. The notes are generated only as pdf files which makes searching through past documents a painful process of downloading each note in turn or downloading the whole lot, every time you need to check the plan form the last visit or the labs from two visits ago… - “Integrated” prescribing is actually a link-out to Rcopia. Cannot navigate back and forth between prescribing window and pt notes. Be aware that a standalone DrFirst account costs approximately $650 per year and the standalone experience is identical. There is no benefit of using the software “through” Valant and it is inaccurate to describe it as “integrated”. It isn’t. - Mobile app is an HTML throwback that made me nostalgic for college. Limited functionality makes it practically unusable. -Notes are turned in to pdf files on signing which makes searching or quickly reading past notes very difficult. Open each pdf individually rather than scrolling through text in the window. - Very expensive. Double the cost of some competitors. $300 + per provider plus additional costs for Rcopia and additional costs for electronic document handling and costs for patient reminders. All becomes very expensive very quickly. Unless I were filing a significant number of insurance claims or managing insurance claims across multiple locations and providers, it is hard to justify the high price tag. Even so, there are cheaper alternatives. Simple Practice has comparable functionality and is a third of the price. Even accounting for a third party e prescribing service. Patient age - this sounds minor but grows to become a major annoyance. The patients’ age is only displayed on the patient record screen so when not writing or prescribing, it involves clicking through another couple of screens in a new tab. It doesn’t sound much but, believe me, these wasted seconds add up over time and grow to become a major annoyance.

Great System. No Complaints. Love Valant.

Kommentare: Overall great. Recommend to all my colleagues. Don't have any real negatives.

Vorteile:

Like that has measures built in. Very smooth workflow. Like everything about to to be honest. Can get my charting done in a very reasonable amount of time.

Nachteile:

Look forward to hearing more about AI tools! And how Valant will evolve with faxing features.

Decades Review of Using Valant EMR - Worth It

Kommentare: It's been very fluid and easy to use. And in our industry that's important.

Vorteile:

Very easy to use. I compare it to other software systems that are easy. There's a certain autonomy to the system that i very much appreciate. Suicidal sections in the progress notes show how much Valant understands our workflows.

Nachteile:

Looking for a couple more outcome measures but love the ones that are there.

Using Since 2014 and Love this EMR

Kommentare: Excellent. Designed for us. Makes a big difference.

Vorteile:

1) Specific to Psychiatry 2) Built in billing and collecting - love integration 3) Ease of use. Designed for us. A Psychiatrist clearly built it

Nachteile:

There are some upgrades that would like more lead time!

The Valant experience

Kommentare: I enjoy it. You always add a new features and making it more powerful. Technical support is great

Vorteile:

Functionality, ease of use, comprehensiveness

Nachteile:

Clients sometimes have trouble logging onto telehealth

I AM SORRY TO GO!

Vorteile:

I LEARNED THE SYSTEM FAIRLY QUICK. IT SEEMED TO BE USER FRIENDLY. I AM SORRY TO SEE YOU GUYS LEAVE.

Nachteile:

I DID NOT LIKE THE FACT THAT IT TOOK YEARS FOR US TO GET TO THE POINT WHERE IT WAS FULLFILLING OUR NEEDS.

TERRIBLE CUSTOMER SERVICE

Kommentare: We have had problems with getting any customer service and help with technical issues. They have told us for at least 2 years that an upgrade was coming to the system so we did not change after the first year because we were holding out, but now it has been too long and we are seeking a new provider.

Vorteile:

Ease of use with scheduling and documenting

Nachteile:

If you ever want to add a user, make changes, have questions for support they take weeks to respond and typically do not resolve your issue. We have had problems with the e-prescribe since day one (3 years ago) and it has yet to be resolved. We have also been told since day one that they were upgrading the system soon so that other features like payment online could be taken and we are still waiting on this.

User's Side of the Story

Kommentare: It had given me more time to do other things that use to go on the back burner

Vorteile:

Ease of ERA posting verses hand inputing

Nachteile:

Modifiers are time consuming to add and some reports are not easy to use

VALANT IS GREAT

Kommentare: I have had a very good overall experience. I would like my dashboard to show all my custom information. Such a button for accessing my personal Treatment plan information. And a quick macro button on dashboard to show my entire case load.

Vorteile:

The ability to change dates and flexibility to move between tabs. Also, the copy pasting functions.

Nachteile:

When treatment plans are closed and by another provider and no way to unlock and complete a step to be able to open new plan. I have a case still like this.

User friendly and affordable

Kommentare: I love the Valant EHR Suite! I am trying to get the LCSWs on as well.

Vorteile:

I like the electronic prescribing, the reports on measures, and the flexibility of setting up note templates.

Nachteile:

There is a learning curve, but I think that would be the case with any EHR.

Best EMR/EHR I've used

Kommentare: I really like Valant, and I appreciate the company's openness to feedback.

Vorteile:

Intuitive interface, easy to use templates, ability to customize forms/templates, how the scheduler/calendar is presented, and helpful customer support.

Nachteile:

I wish there was a way to pull up a clients lab results (outside of opening the document faxed by the lab/doctor's office), and compare current/past labs. I think this would be extremely helpful, especially since clinicians often monitor labs in psychiatry and it is quite cumbersome to have to sift through all the clients documents to find the results from various points in time. I would also love to have a feature where the clinician can get a notification/reminder when it is time to have the client have their labs drawn again, as well as a notification to contact the client for the instances when the client was given a lab order but their results were not received.

Everything you need with ease of use

Kommentare: I can complete my work very quickly in a short amount of time each day. I do all the billing and insurance for a few clients in Valant and the ease of use of the system makes my job easy.

Vorteile:

It’s so user friendly. Everything is at your fingertips with just a couple of clicks. You can move from Billing to Appointments to health records without having to search around. You don’t need a lot of training.

Nachteile:

If you could move from one patient to the next without clicking in and out of patients tab would be helpful to me.

I love Valant

Kommentare: Great experience and very happy that I choose this program to go with.

Vorteile:

This is an extremely easy to use EHR suite that has made starting a private practice extremely easy. The formats for treatment plans, intakes and progress notes ensure I will be in compliance with insurances.

Nachteile:

Customer service now does not respond as quickly as they used to.

Valant Review

Vorteile:

I like that it is all in one for scheduling, billing, and documentation.

Nachteile:

Customer service is wonderful once you get a hold of them, but hold times are too long.The prospective patient feature is a great idea, but needs work.I have connectivity issues with Valant on a regular basis, but I can go to other web sites without trouble at that same time.I’d like for prospective patients to be able to schedule appointments directly into providers’ schedules, pending provider approval.I’d like Valant to add a couples and a families mechanic. Right now there is no graceful way to facilitate this work.

Valant gets 5 Stars

Kommentare: I continue to recommend Valant to medical practices, because it is able to manage the day to day office procedures in one software as well as integrating well with other software vendors like Dr. First. I like the fact that as a Practice Admin, I can log in with a separate login, and train or simply manage only the details that are important to the provider.

Vorteile:

Valant is a comprehensive EMR/Accounting software for medical practices.

Nachteile:

Valant continues to improve its interface and phone app.

Valant Will Work For You

Kommentare: I have had some challenges since the beginning using Valant. It seems the IT people have been working on fixing several of these issues over the years. So my experience has improved over time.

Vorteile:

Valant is pretty easy to use and navigate. I appreciate that Valant is always making updates or fixes to common issues.

Nachteile:

What I like least is the lack of enough information provided about scoring some assessments available in the HELP section.

Satisfied customer

Kommentare: Easy to communicate with for assistance.

Vorteile:

The ability to see when clients are checked in for appointments and to pre-document notes using the macros tab, increased productivity!

Nachteile:

That I have to go into a note to "dismiss" the note instead of being able to just right client to delete it.

Valant review

Kommentare: Billing mostly with some technical issues . Staff very helpful

Vorteile:

Comprehensive program which I rely upon Training was very good also. Staff is courteous and helpful

Nachteile:

Some features more applicable to a group practice Some features not needed by sole proprietor.

Best EMR I’ve used

Kommentare: Very impressed and pleased. The product is intuitive and saves me time in documentation.

Vorteile:

The product is intuitive and customizable

Nachteile:

I would like to be able to submit suggestions for additional measures without making a ticket that does not have options that apply easily.

Program Director

Vorteile:

What I like most about Valant is the easy accessibility to everything, you do not have multiple didn't screen pop ups.

Nachteile:

The least I like about Valant is shut downs it has once new release notes go out.

Great features, but its customizability makes it too complex

Vorteile:

great features that enable you to customize every aspect of the practice, from charting to calendaring to billing.

Nachteile:

Too many options! It was difficult to navigate to what I needed to do because there are so many features to sift through.

A mediocre EHR.

Kommentare: It was mediocre.

Vorteile:

Ease of schedule blocking and documentation.

Nachteile:

Customer support is unresponsive, and implementation suggestions are not listened to.