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seit 15 Jahren bei der Softwareauswahl

Über Salon Tracker

Die Lösung wurde entwickelt, damit Salons und Spas Buchungen und Produktverkäufe effektiv verwalten und die Kundenbeziehungen verbessern können.

Erfahre mehr über Salon Tracker

Vorteile:

Ease of use, customer contact options and online booking.

Nachteile:

Some of the reports are very complicated and difficult to make sense of.

Bewertungen zu Salon Tracker

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,8
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,3

Weiterempfehlungsquote

8,7/10

Salon Tracker hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 59 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (59)

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Nutzerbewertungen filtern (59)

Ogun
Project Manager in UK
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Outstanding

5,0 vor 6 Jahren

Kommentare: Its secure, its safe.
You have full control of what staff do in the salon, reduces theft.

Vorteile:

The software is very simple and easy to usw, support available when requiered

Nachteile:

Theres nothing that i dislike about the software.

Ruby
Director in UK
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Love it so far!

4,0 letztes Jahr

Kommentare: Overall I've been so impressed with salon tracker. It's got everything ive needed to set up my tanning business. Im amazed everyday by how well it integrates with my tmax, card reader and much more. It's enabled us to provide a quick, seamless and professional customer experience. Being able to operate the whole studio from salon tracker really is great.

Vorteile:

Operating our sunbeds using Salon Tracker is super quick, easy, professional and seamless. Equally the thumbprint and card reader integrations are fantastic and make for seamless transactions. Customer support on hand and remote connect is great.

Nachteile:

I feel like this software has room for some improvement to be even better . Examples include:- clearer/larger user interfaces for easy info input. Sometimes it can look very overwhelming and complicated to less experienced members of staff.- integrations with our personal website so bookings could also be made on there and pulled through to the calender- feature where you can mark deposits as not yet paid(eg if a customer comes in with cash later) without having to cancel them off - sometimes some members of staff with customer support didnt seem to know what they're doing and when ive spoken to other people theyve been much more helpful and really great. Sometimes it feels like the person im speaking to isnt 100% familiar with how to do everything.

Reece
Owner in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Brilliant

5,0 vor 2 Monaten Neu

Vorteile:

Easy to use, very simple. Great way of working out time for appointments

Nachteile:

The salon tracker app isn’t very good. Would like to see a actual app that customers can use to book

Gemma
Director in UK
Kosmetik, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

The HideOut

3,0 vor 2 Monaten Neu

Kommentare: It's ok. I have had multiple account managers and it's very limited support within office hours.

Vorteile:

The ability to see the columns for all staff on a daily, weekly or monthly view.

Nachteile:

The fact we have to pay add ons for SMS reminders and email marketing. The online booking system also needs finessing as it doesn't look finished.

Joanne
Business owner in UK
Kosmetik, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Glow Doncaster

4,0 letzten Monat Neu

Vorteile:

It’s was very easy to use and I would recommend it to other businesses

Nachteile:

Nothing I can think of is bad about salon tracker

Anna
Company Director in UK
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Amazing Team

5,0 vor 4 Jahren

Kommentare: I moved over to Salon Tracker from other software. The whole migration process to SalonTracker was seamless, the tech team took over and migrated our customers on to Salon Tracker in no time at all. Everything about Salon Tracker has been amazing. The support my team and I have had from [SENSITIVE CONTENT HIDDEN] is second to none, [SENSITIVE CONTENT HIDDEN] has been there, every step of the way. We have made endless calls to her. She has always been on hand to help, nothing is too much trouble for [SENSITIVE CONTENT HIDDEN]. The remote access is great, the Salon Tracker team take over and set everything up for you, packages, prices, products. Thank you for making the change over so easy. 100 percent recommend Salon Tracker and their amazing team! Soleil Tanning Studio, Coventry

Vorteile:

Salon Tracker is a very easy to use system.

Nachteile:

We use petty cash sometimes, there is no petty cash button, basic cash up

Anjanette
Owner in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

An absolute winner for our tanning salon

5,0 letztes Jahr

Kommentare: So happy I decided to go with salon tracker. The whole system works great for our tanning salon. Customer service team are super friendly and always helpful. I do t think I could run the salon efficiently without this system in place. Saves time and money having a system in place with great reporting features. Highly recommend!

Vorteile:

Easy to use, fantastic reporting facilities and overall picture on how the salon is performing. Certainly helps to accurately report peak times and customer trends. Customer service from salon tracker is first class and always friendly

Nachteile:

I can honestly say that I haven’t had any bad experiences with this system. I’m not over confident with computers, but this program and system is so easy to use, I really can’t find any fault

Karen
Owner in UK
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy software to use, excellent customer service

5,0 vor 6 Jahren

Vorteile:

Easy to navigate around the system for both staff and management. Text reminders are brilliant for clients and have reduced no shoes!

Nachteile:

You need to put in all you services individually and then can't delete old services or if prices change you also then need to add them again unless I'm doing things incorrect?

Antwort von Salon Tracker

vor 6 Jahren

Hi Karen, Thank you for your kind review and we're very glad that you and your staff find the system easy to use for your salon management! Just wanted to run over the altering of prices, you can actually edit your current services to update the pricing and also alter these for clients at transaction level as well, which should make things a little easier rather than having to re-add the service. We are happy to arrange a bit of training to show you how to do this if you have some availability? Please email info@salontracker.co.uk with a suitable time and we will be in touch! Many Thanks, Salon Tracker Team

Ceri
Manager in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Can’t be without Salon Tracker!

5,0 vor 6 Jahren

Kommentare: So many benefits to having Salon tracker in our Salon. Things are more organised, I can keep track of stock, sales & marketing campaigns all in the same place. The team at Salon tracker are always done helpful and don’t ever seem fazed when I first set up and was constantly calling with queries or advice. Lovely customer service!

Vorteile:

Very easy to use. Love the marketing module which allows you to text customers with offers etc.

Nachteile:

Would like to be able to text individuals off the system for example if they have left something behind

Antwort von Salon Tracker

vor 6 Jahren

Hi Ceri, Thanks so much for your very kind review. We are so pleased that you find the system very easy to use and love using our marketing feature! With regards to the con stated, this is an available feature and will be more than happy to show you where it is on a quick session of training. Thanks again! Christie

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Salon tracker user

5,0 vor 6 Jahren

Kommentare: Still learning but getting there

Vorteile:

The software is easy to update and navigate

Nachteile:

It cant integrate with facebook unless you have 2000 likes

Antwort von Salon Tracker

vor 6 Jahren

Hi there and thank you for your kind review of our software services. With regards to the Facebook integration and the 2000 likes rule, this is a new requirement from Facebook themselves and therefore is unfortunately out of our hands. We are working hard to resolve this in a timely manner, however you can still link your online booking URL to your Facebook 'Book Now' button, therefore still allowing clients to be directed to your online booking via the Facebook app. If you are still learning areas of the system and would perhaps like a bit of extra training, please contact our team on 0113 350 8230 or info@salontracker.co.uk where a member of our sales team would love to help! Look forward to hearing from you, Best Wishes, Salon Tracker

Breece
Salon Owner in UK
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy, Efficient, Reliable.

4,0 vor 6 Jahren

Vorteile:

Everything is one place. Options of adding Nails, and treatments. I like that I can incorporate the TMAX and track minutes via the software.

Nachteile:

It freezes often and is quite slow to start. When on the staff account using the TMAX system, it doesnt give me (the administrator) the option to remove the 'unconfirm' button for customers using the sunbeds. I would like this to avoid staff using minutes and deleting then.

Antwort von Salon Tracker

vor 6 Jahren

Hi Breece, I'd like to say a big thank you from myself and the team for taking the time to review Salon Tracker. It is great to hear from one of our long-standing customers and are pleased that you find the software beneficial to your Salon. With regards to the cons stated, these issues can be easily resolved if you upgrade to our subscription package. We can offer you an exclusive offer if you call us on 0113 350 8230 or email: info@salontracker.co.uk. Best wishes, Christie

Damian
Manager in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Salon tracker review

4,0 vor 6 Jahren

Kommentare: Easy to get hold of somebody during working hours but if something goes wrong outside of these hours you are a bit stuck

Vorteile:

It’s is easy to use once you know how and it is very easy to book in our sunbed customers and keep track of their usage and purchases

Nachteile:

It can crash or freeze from time to time

Antwort von Salon Tracker

vor 6 Jahren

Hi Damian. Thank you for your kind review of our software services, we are glad that you find the system easy to use. In regards to the out of hours support, we do have a mailbox for emergencies, in which if you require this service in the future please dial 0113 350 8232 and leave a message. My apologies to hear you are experiencing problems with the system freezing. If this re-occurs please call 0113 350 8232 or email us at info@salontracker.co.uk with your availability and a member of our support team will take a look over your software and perform any recommended updates. Best Wishes, Salon Tracker

Michael
Director in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use

4,0 vor 4 Jahren

Kommentare: Good overall experience. They sort problems quickly (but obviously not available weekends) absolutely brilliant during lockdown with the suspension of our account payment. And again was there to get us back open again and 3 months reduced on our monthly payments. This has been a god send as we has a tanning business have missed out on our very busy months.

Vorteile:

it is easy to use and we can always get good help if we need it

Nachteile:

We are open 7 days but we can't get help on weekends which can be troublesome. We can't do a booking system (needed one after re opening after covid)as we need all customers emails. Wish it could be done another way.good

Jessica
Salon Owner in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Salon owner

4,0 vor 2 Jahren

Kommentare: Company itself is great, great customer service and setup help

Vorteile:

Able to track sunbed courses and minutes

Nachteile:

The cost is very high compared to other salon software. I use it because I can’t find an alternative that tracks sunbed minutes/courses easily

Denise
Director in UK
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

MMV Nails

4,0 vor 3 Jahren

Kommentare: Once trained on the system - which takes a while to master, it has been so valuable in our business of hairdressers, beauty and tanning. The system encompasses all of these aspects and diaries and staff are so easy to keep track of.

Vorteile:

Booking clients in is so easy. Booking sunbeds and controlling them from Salon Tracker is so easily integrated to the Sunbeds T Max Controller. Reports can be easily gathered, this gives an insight to staff, products, and income generated. Support is available and the staff are amazing and extremely knowledgeable.

Nachteile:

Not too easy to learn the different aspects of all the elements within the system. It took a while, however support is amazing. A few teething problems with elements not working properly, but the helpline sort this out in no time.

Sundeep
Dieector in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Exemplary service as always

5,0 vor 4 Jahren

Kommentare: Fantastic service by [SENSITIVE CONTENT HIDDEN], helped me with setup on a new machine and encountered many issues and the girls took it upon themselves to take responsibility of the task and made sure it was all working correctly and also were very thorough in making sure we were comfortable with all features and services available.

Vorteile:

Ease of use and very straightforward to manage

Nachteile:

Nothing a great system and service very easy to use and would recommend

Lucy
salon owner in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

very good

3,0 vor 6 Jahren

Kommentare: the clients like the text message reminder when it is correct that is

Vorteile:

I find the customer service very helpful when there is a problem. There were a lot of things about the system that were not very easy to use when comparing it to shortcuts which I used to use, but the team have modified the system to make it a little easier

Nachteile:

we have come across a lot of problems with the system. clients have been sent text message reminders that are wrong. You cant get individual stylist end of day sheets, my staff are self employed and the only way they can see what they have made on a certain day is by printing everyones end of day which people do not want other members of staff seeing their income.

Pam
Manager in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Salon Tracker Review

4,0 vor 6 Jahren

Kommentare: Good

Vorteile:

The ease of booking clients in, display looks good too.

Nachteile:

Customers cannot text back to the messages we send.

Antwort von Salon Tracker

vor 6 Jahren

Hi Pam. Thank you for your review, we are very pleased that you find it easy booking clients in and like the way the software is displayed. With regards to customer's not being able to send texts back, the software is like that due to feedback about it being easier if clients cannot reply as it saves staff working out of hours and makes it easier to manage. This may be something we look at in the future to amend for those that want it. Hope this helps! Thanks again, Christie

Kirsty
Group manager in UK
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

We have had salon tracker for a while now. The technical team are always happy to help.

3,0 vor 6 Jahren

Kommentare: Simple to implement in initial development of business.
Cost effective.
Options to add certain features

Vorteile:

Basic features. Simple to train on. Always developing software. Customisation of reports available

Nachteile:

Technical issues Development still needed to get a salons basic operational features. Technical support only easily accessible mon- Fri 9-5pm

Leah
Director in UK
, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best way to run a tanning salon

5,0 vor 8 Jahren

Kommentare: We have been using Salon Tracker since we opened our new Tanning Shop. Its a great way to provide your customers with best experience. Your customer can buy anything from 3 Minutes to over a hundred minutes. The customer can be book in in just a few seconds, and they are ready to use the Tanning Bed. From our point of view we have good financial control

Vorteile:

ease of use, good control, easer for customer

Nachteile:

Not much

Chris
Owner in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The only salon software you need.

5,0 vor 4 Jahren

Kommentare: The ease of customer records for treatments and courses.
During the COVID drama they couldn’t have been more helpful with pausing subscriptions and the a discount when we were able to re-open.
Excellent customer service in challenging times.

Vorteile:

The ease of use. Great features like fingerprint recognition. Bookings.

Nachteile:

Nothing so far. Not had any major issues

Chevonne
Director in UK
Einzelhandel, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

A must have !

5,0 vor 5 Jahren

Kommentare: The overall experience with salon tracker has been very positive i would recommend to other buissnesses.

Vorteile:

The software is easy to use. The customer service is brilliant. They are there to help anytime. The reports part of the software is brilliant to see where your buissness is doing well and where you need to work on.

Nachteile:

There is not many cons to the software. Somtimes out fingerscanner doesnt pick up the fingerprint straight away but that is seperate hardware not the software.

Emma
Director/owner in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Perfect system

5,0 vor 6 Jahren

Kommentare: We used to use a paper card system before moving to salon tracker, so it’s move out lives a lot easier and business more efficient and professional

Vorteile:

The ease of use, everything is really simple so doesn’t take long to train new members of staff

Nachteile:

Can’t fault it, there’s no improvement a I can think of.

omar
director in UK
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

salon tracker review

4,0 vor 6 Jahren

Kommentare: All in all a good system and very helpful

Vorteile:

The software is a user friendly management system with great features and easily changeable features.i have been very impressed with there customer service and help feature. being new to the beauty sector they helped me learn the system and run my business smoothly

Nachteile:

There is one feature that they should incorporate in there system. when the app is downloaded they should include a employee login in which they can create booking and send them automatically to the salon/shop so the salon can receive booking remotely from there employees

Jackie
Business owner in UK
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Control at your fingertips

4,0 vor 6 Jahren

Kommentare: A good all round product for your Salon

Vorteile:

The software is really easy to use. The reporting system is very helpful and offers great choice when you need to look at specific areas of the business.

Nachteile:

The cost is a little on the high side for a small business.