Amazing Charts Erfahrungen

Almost everything you need on one screen!

Kommentare: This my 3rd EMR and my favorite. With supervision of Nurse Practitioners in other locations I've seen other EHR's and this one is the best. The worst are the ones with nothing but clicks and drop-down menus or just being able to show one screen at a time (one I use limits the progress note to the whole screen, can't even see the med list). Support is good despite some criticism. I primarily use the online chat. It's rare that I can't get someone on chat who can walk me through it or take control of the PC and fix it. I use a local server and it's fine, can't afford to lose my EMR if the internet goes down. Cloud based is available.

Vorteile:

Having all these on one screen in separate boxes is great: CC, HPI, ROS, PMH, SOC Hx, Meds, VS, PE/MSE, Dx, Plan and buttons to write Rx or order labs. E-prescribing easy, all pharmacies listed. Make your own templates easily from any screen. Very little clicking and radio buttons which is good if you can type, not so great if you type slowly (can use 3rd party dictation software). Fax, lab integration is good, being able to scan and import as docs, pdf is good.

Nachteile:

NewCrops electronic prescribing of controlled substance is cumbersome due to Verizon but they are discontinuing at the end of February and the new vendor Exostar is supposed to be better and reduced clicks. Report generation and letter writer could be improved. Font sizing would be nice feature. Portal integrated with Updox is not particularly helpful or user-friendly and I don't even use it.

Loved it but became very pricy

Kommentare: I have been using AC for more than 3 years, It made my life beautiful.
The problem is that any functionality you need to use (Like patient portal, electronic labs requests, e-prescriptions) is an additional cost to your subscription. I pay $$$$ for the certificate but I have to pay for the customer service another $$$$, now , for patients portal $110 per month , for narcotics e- prescriptions $$$ , for lab corp $$$, for Quest $$$ , lately they called me trying to sell me CCM (chronic care management) , usually we collect on average $$ per patient per month, AC wants to charge me $$ per patient per month. My nurse practitioner have to subscribe as a FULL user which double the price.
As for online access, they charge $$ per user per month for our staff, so I have 2 front desk, 1 back desk, 1 MA , 1 manager , 1 Biller , 1 doctor and 1 ARNP , total users of 8 equal to $$$ per month
THIS IS A RIP OFF
I love it but I can't keep up with their greed. time to change

Vorteile:

easy to use

Nachteile:

very expensive

Worst EHR ever

Kommentare: This is a very poorly designed system which I would call zombie software since many people are forced to stay on it due to the very high cost and fraction of changing to another system. I have since moved over to a female which is much better supported, they do take a percentage of collections but compared to the nightmare of using amazing charts which almost take my practice I cannot say enough negative things about it. I cannot say the people but did try to help be transition, the IT department for courteous but I would never which this experience on anyone could shut down your practice

Vorteile:

I had a previous physicians practice records that was really the only reason since is a very basic system.

Nachteile:

The cloud-based system is really complete joke, placed on a very anxious database and essentially useless forcing me to change. They also continue to charge you for unnecessary connections but you are forced to do so if you have more than 1 or 2 people trying to access my contract at the same time.

Amazing in many ways

Kommentare: I pull up patient lists regularly and wean out patients that have not been coming to the practice. pulling reports. very user friendly. easy to train new employees. I have remote access.

Vorteile:

I reviewed our options back in 2004 when we implemented the EMR at the time I had 3 practices and installed AC at all 3 locations. I am now down to 1 practice with 4 providers, still love it with all the changes in the environment ( meaningful use) and all the interfaces. Just wish it was easier to send letters from AC to patients. the schedule is versatile and user friendly, I once thought of switching for the convenience of my billing company and almost had a mutiny amongst the staff. I have used other ehr's at hospitals and other sites, nothing is as user friendly for pediatricians. The total cost is still reasonable and the reports are good.

Nachteile:

needs to have some changes to make patient emailing better.

The product is very user friendly for the most part

Kommentare: We have recommended this product to 6 other practices that all currently use. Each practice has its own customization and each practice prefers this over many other EMRs. Overall a good user friendly product

Vorteile:

Easy to use, reasonably priced per provider, tech support knows how to fix a problem, you can add additional features that fit your practice (at a price), latest version is MIPS certified

Nachteile:

MIPS system is somewhat complicated to use and sometimes requires retraining staff, upgrading to newest version no longer has free tech support, tech support takes about 24 hours to get back to you, the more you add to the system the more it costs, when using non cloud based version updates must be done on server and each work station individually

Deteriorating customer service and product functionality

Kommentare: For those of you who plan to use EHR's as I have since 1990, be very careful. Once you have made your choice of systems you are really a prisoner of that system. The cost and disruption of switching is prohibitive. If I were earlier in my career, I would switch to something that is more dependable with excellent customer service. I would NOT use Amazing Charts. Since I am late in my career I am totally frustrated about how I will hold on with this defective EHR and poor service.

Vorteile:

When the EHR was produced many years ago it was simple, fast, and would run on any computer no matter how basic. Not now.

Nachteile:

I have been an AC user since 2003. The EHR has steadily gotten more complex, buggy, and difficult to maintain. The customer service is pathetic. When a problem develops their watchword is, "blame the customer." They do not respond to service requests in a timely manner. Sometimes they don't respond at all. Our most recent problems have been going on for weeks, but no resolution.

Amazing Charts

Kommentare: Once I get a call or email back from A.C. its ok. My overall experience is just "ok". It wouldn't be my first choice in software if I had to pick all over again.

Vorteile:

Documenting a visit on a patient is easy for the providers. I like that it is connected the Immunization Registry and Updocs.

Nachteile:

I don't like the customer service/technical support. When you call then for help you never get a live person. You have to leave a message and they don't get back with you for a couple days. The same goes for email. They are suppose to have "live" support but they don't have live support after 2 pm MST. If they do, I never get ahold of anyone. I also don't like the Practice Management side of the software. Not easy to use and you still have to "batch" charges to send claims, which I think is very old-fashioned. My Medical Assistants don't like the immunization documenting because it's hard to find and not easy to print.

Amazing charts reviewed. Longtime user.

Vorteile:

Low-cost. Helped us achieve meaningful use payments.

Nachteile:

Charge the same for part-time practitioners versus full-time. Most charge less for part time. Major software glitch several years ago which vendor refused to fix. We were able to get this problem corrected free of charge from computer experts working under a grant in the state of Hawaii. It took them about 100 hours to recapture the data which was lost.

Have used Amazing Charts for 7 years in my solo practice. Am now on the cloud which is a much easier format than office based server.

Kommentare: I dont use this for billing or scheduling , because I am in a collaborative group , sharing front desk services. This would make my experience much better.
The product support is great, but on the east coast, I am on the west, so no evening support.

Vorteile:

Simple, best for a small practice, just very intuitive. I like the referral module, the communication options. I tried another slick EMR and was dismayed to see that 'confidential ' PMI, is in a frame on the opening page, this allows all staff to see it. AC puts it behind a file tag. Also like the reminder feature,

Nachteile:

I dont like the graphic format/ font is UGLY, needs an update. Would prefer an integrated fax, not UPDOX.

Poor customer service

Vorteile:

Ease of use when it works! It was affordable.

Nachteile:

There is essentially no customer service even though we pay extra for it. We are unable to prescribe narcotics and have left multiple messages over a 2 week period with out a response till yesterday when we heard back but the person was through his own admission not trained to help us. We were promised a phone call back to day at 2pm and did not hear from anyone. There is no way to call and talk to someone. You leave a message and hope some one calls you back. In this case it took weeks. The chat room is never available.

Stay away from this product!

Kommentare: Stay away. It is not worth your time or effort to deal with these clowns!

Vorteile:

It is cheap to start with but the expenses climb up pretty quick.

Nachteile:

There is absolutely no support. Even if you aren't a user of their system, I dare you to try to call ANYONE there. I have been trying for over 5 months to get support for my clients. Can't get a hold of online chat, phone support or anyone even in sales or HR. It's almost like they have closed their company down and just left the users to rot. Stay away from this software unless you know someone who can actually access the database (password locked by amazing charts and only they have the passwords) or any of the advanced tech tools (also locked). I have about 15 clients wanting to dump this software into the trash where it belongs.

Pleasantly surprised that an EMR actually DID make my life easier

Kommentare: I am a family physician. I am young enough that I started learning on both paper charts and EMRs. During my rotations in school and residency, I got try out lots of different EMRs. There are nice things about them...you can read what you wrote, you can have templates for the times you repeat yourself, you can search for particular diagnoses or ages to make sure you're catching all the patient care opportunities...but by and large, they are clunky and inconvenient to use. Paper charts are quick...you jot a few notes during the appointment, sign it, and you're done. What I like most about Amazing Charts is that it holds onto that ease of the paper chart while allowing you the conveniences of an electronic record. Everything you need for most appointments is right there on one screen. So many EMRs require you to click through multiple windows before you actually get to what you need. With AC, I left click in a box to type in it or right click to pull up my templates. I can double click to open a larger window (useful for long past medical history lists). The chart itself has tabs along the top so I don't have to close what I'm doing and open a new window to view labs, I just click over to the correct tab, just like a paper chart...except that instead of flipping through an inch of pages to find the correct lab, there's a nice tidy clickable list. To do any number of things (enter a tickler, print a variety of documents, view the medication list) you just right click on the patient's name. To view the history of a particular medication, just right click again. My biggest complaint with AC is that it takes awhile to discover all these little conveniences. I don't even know half of what it does. Then I'll happen to click on something I hadn't clicked on before (or right click or double click) and I'll find myself in a whole new world of cool things it does. I've been using AC for a year now and was really happy with it from the start and continue to be glad I chose it. I am planning on continuing to use AC long term and have no major gripes with it.

Amazing Charts is pretty good..........NO IT'S AMAZING !!!

Kommentare: I've used every version of Amazing charts since version 3.1 (starting 2008). Aside from some usability issues with versions 7-8, my experience has been truly AMAZING ! Version 9 is the best yet! (to the guys n gals at A.C.): I hope your quest to keep up with constantly changing government regulations such as Meaningful Use and MACRA/MIPS doesn't get in the way of your wonderful product. Those government programs will ultimately fail... I would rather have a great product like AC v9 even if it doesn't meet government requirements, than to have a compliant program. Keep up the AMAZING WORK at AMAZING CHARTS. Your customer service staff and programing support staff are truly an AMAZING GROUP OF PEOPLE ! Sincerely, Adam Lauer DO, Brewer, ME

Vorteile:

Ease of use. Intuitive style. Progress notes that i can actually see all the fields on ONE SCREEN unlike most other products that require tons of tabbing. Reports that print out just like the progress notes we learned in medical school (unlike the 5-7 page reports printed from those other over-priced clunky programs like Centricity). Great office messaging system. AFFORDABLE PRICE TAG ! SUPERIOR CUSTOMER SUPPORT....you can actually get live people on the telephone !

Nachteile:

Sorry I'm a loyal A.C. user since 2008. I don't have anything negative to say about the software or the company.

poor features and support

Kommentare: TRY AND KEEP UP WITH THE TIMES AND NEEDS OF busy PRACTITIONERS- our work is not a hobby, it is a business and you would be best served by interacting with us from that vantagepoint

Vorteile:

easy to use and cheap. worked initially but has largely broken down in function with the advent of meaningful use etc

Nachteile:

poor customization and lacking vital features. poor choice of partner companies ( NEWCROP RX). lacking real time customer support -

the Best of a problematic group of products

Kommentare: Have used amazing charts for ~ 5 years - it is the easiest most user friendly of the programs I have used

Vorteile:

Simplicity less clicking- also you can use the simple basic format or get fancier if you want

Nachteile:

as upgrades happen there is more and more clicking required

Practice Admin

Vorteile:

It is simple to learn the basics. It works with dragon. One does not get lost in the chart because the simplicity.

Nachteile:

I would like more features. We have major issues with the updating of the billing codes. The pages are not laid out in a manner that maximizes the space available. For instance the presciption writing page has huge blank gaps. I would prefer to see more of the med profile

Full of Bugs Software

Vorteile:

I like that I can see how many times I have prescribed a medication to a patient.

Nachteile:

There are too many bugs in the system which get fixed in one version which then causes other bugs to be created.

Took some time to learn the system, but great once established!

Kommentare: Would definitely recommend this program! Just be prepared for the transition process.

Vorteile:

Very functional - worked great for my small group of clinicians. I imagine the transition to paperless charts would have likely been hard regardless of the program, but amazingcharts made it easy.

Nachteile:

Learning curb was challenging for some employees, but once everyone learned the system, employees reported that it was easier.

Billing software

Kommentare: ok, nothing exceptional

Vorteile:

I did not like it very well, it was not user friendly

Nachteile:

how you had to login, the patient demographic information did not flow to other parts of the software,

a solo psychiatrist

Kommentare: This is my second EHR and is more comprehensive and yet simpler to use than the system I previously used. Since I practice an integrated style of psychiatry I appreciate having access to a full range of medical diagnostic codes.
I have not tried to utilize its meaning full use an other capabilities and am using this for comprehensive legible records rather than to meet MU.

Vorteile:

very straight forward, affordable the process of uploading document is much better than an earlier system used It organizes my notes in a format very comfortable for my practice style

Nachteile:

Getting technical assistance is frustrating as live support is never available and the call back process the next day always seems to go to voice mail. The print size is very small and not adjustable

Electronic Health Record for All Solutions

Kommentare: Great experience once software is learned. It can be tailored to any practice but each practice uses it differently.

Vorteile:

Simplicity is key and speed. Fast EHR that allows great functionality and efficiency within practice.

Nachteile:

Templates were not quite as functional as I had hoped. Flow is a bit tricky to learn at first.

User review

Kommentare: User-friendly, easy to navigate and operate. The most challenging part is when upgrades are done that changes how a function should be done in order to capture meaningful use successfully. We don't know there is a change until we discover we're not meeting our goals then we're behind trying to catch up. Other than that it's a pretty good program.

Vorteile:

User-friendly. Support staff is friendly.

Nachteile:

System slowness, too many steps to ensure system calculates meaningful use target measures correctly. Does not have very good support when upgrades are done when it comes to a user knowledge (need to know) perspective to ensure quality measures are compliant. They now charge for training with a trainer on top of the annual support fee.

More bad than good

Vorteile:

Not much to say about it, if you're a one doctor clinic, the system is good. If you have more than one physician, find some other vendor

Nachteile:

Goes down daily Technical support is slow to respond Cant delete duplicate info Too many steps to post payments

Worst Software I have ever used or been exposed to...

Kommentare: Don't even consider using the billing portion, doesn't link to the charting portion.

Nachteile:

Bad support, don't call in the off hours, they have to go home, the are located in Rhode Island, so will schedule calls according to their time.

Awesome program

Kommentare: Our billing procedures were out of date. Now that's all changed and we are up to date with modern procedures. Our overall monthly income has increased and our patient account balances have significantly increased. This program is so easy to use and train new staff. Highly recommend to anyone looking for an updated system for your medical practice needs.

Vorteile:

Easy to learn and use. Accurate accounting. Clear concise information.

Nachteile:

Took some adjusting since it was so modern compared to our old software. But now we would never go back! Love the program