Qgiv Erfahrungen

Very Good Beginner Nonprofit Fundraising Software

Vorteile:

I have stuck with Qgiv for years because of its ease of use and easy to navigate UI. I can get in and out, make quick changes and never am hit with anything unexpected or updates that scramble by ability to navigate to where I need to go. Qgiv has very good customer service. You will speak to real people. They do a good job of not being annoying when they trying to upsell but do it in a helpful way. For example, they will educate you on text-to-give offerings and look for ways it can help add value but without pushing it on you. One cool thing I'll add and recommend that Qgiv added in the last few years has been the ability of donors to cover transaction fees which has been a nice little boost to our average gift.

Nachteile:

This isn't the best software for a seasoned pro. Don't go in looking to organize donor and transaction data in lots of different ways. The dashboard reporting won't give you much more than how much you raised in the current month, but if that's all you need, Qgiv is a good choice.

Ease of Use

Vorteile:

I love the easiness of the ability to get someone from your customer service to help me when I’m having trouble. Your team has been so helpful!

Nachteile:

The cost is expensive per month for our non profit as I understand things are expensive but every penny we spend is a penny we lose.

I don't love or hate Qgiv...

Kommentare: We only use Qgiv for our walks, so we use it a couple of times a year. Using Qgiv is really frustrating at first, but once you talk to someone, it helps a lot. Time is needed at the beginning to understand the program and set-up, but once you spend that time, working with Qgiv gets easier. From a marketing standpoint, I do wish it the design of it could be stronger.

Vorteile:

Qgiv has really good customer support. Whenever I have questions, I am able to chat with someone or call to figure things out. Their timing is really useful. It is super helpful when I started using Qgiv.

Nachteile:

When starting, it's not as easy to understand how to customize everything the P2P pages. It's not the most intuitive setup. Also, for P2P, it would be nice to have the ability to restore last years' captains/team pages.

Complex data tracking

Kommentare: We've really appreciated the details we can pull from QGiv, and feel like it has given us a better handle on our fundraising efforts.

Vorteile:

We capture a lot of unusual data at some of our events, and QGiv lets us build custom fields to track those answers.

Nachteile:

Sometimes it can be hard to figure out what type of fundraiser you need to set up and where to start from. Once you get started, it's easy, though.

Great product

Kommentare: Great company, great service and great product

Vorteile:

Great features for non profit starting new and need help.

Nachteile:

Cost is high for having higher features and abilities.

Qgiv - the best at peer-to-peer events

Kommentare: Qgiv provided a great experience for our fall walk.

Vorteile:

So easy to set up and integrate with our CRM. Also, love the registration process for our participants - easy to navigate.

Nachteile:

Check -in process for in-person, day of events. This software is clearly geared towards online participate/online events. Tracking actual event attendees must be done manually.

Great customer support

Kommentare: Qgiv's user interface has been improved within the last year and provides users with an easy to navigate and visually appealing way to donate to their favorite nonprofits.

Vorteile:

When selecting an online giving platform to use, I compared several features. Ultimately, I was looking for a product that would not incur a monthly subscription fee and Qgiv was one of few that had that option. Although that decreases the functionality compared to their paid plans, I have found that the free plan has all I need and more. Plus, their customer service team is still accessible to help those on the free plan. On several occasions I have reached out to make sure I was setting up something correctly and they walked me through it step-by-step. They also have an extensive library of Help guides. Overall, I have found that the personalized help and large number of features in the free plan outweighs the higher processing fees on the transactions themselves.

Nachteile:

While we would be interested in trying the peer-to-peer functionality, we have been prevented from doing so due to cost. That feature may be similar in price to other giving software, as I haven't researched that. But, for our small organization, that is one item that we've simply not been able to justify paying for. (I will say, however, that for other features--like text to give--that may be needed for a short time frame, such as a day of giving, you can opt in and out on a monthly basis, making it very easy to increase and decrease your features without committing for a full year.)

Using Qgiv as a Non-profit

Kommentare: I used to spend days inputting event registrations and donations into our current software whereas now all the information can go directly into the database. It even creates a new constituent record - another time saver.

Vorteile:

The format is very easy to use for individuals registering for an event or making a donation to our organization. Reports pull information for easy access and accountability while also tracking individual giving. For our bowling fundraising event, the site not only provides a way to register but also places the person on a team. Our other software was far more cumbersome in this regard - had to be done manually and was time consuming. Overall, a great product!

Nachteile:

The integration of Qgiv with Blackbaud CRM was not as complicated as I had imagined. I was provided individual instruction with a Qgiv rep who clearly answered my questions. I was particularly excited to see the new feature of matching gifts through 360 MatchPro - excellent idea and the whole process is taken care of by the application. Yet, with being a non-profit during these stressful times with reduced donations coming in, there is little chance JASN will be able to implement this new feature. Wish the matching was already a part of Qgiv and not an extra expense.

QGiv is a great option for peer to peer experimenting

Kommentare: QGiv has improved our online giving experience with a cleaner, more sophisticated looking donate now page on our website and given us the chance to engage our fundraising volunteers with P2P pages. QGiv adds engagement and excitment to fundraising campaigns by showing progress to goal and allowing individuals to customize the message to their networks, earning us more attention and many new donors with every campaign.

Vorteile:

Integration with our CRM (Bloomerang) Customer service and ongoing support Customizing options - we can brand our pages easily Admin - we can support our fundraisers by creating pages for them, editing, or just advising Being able to show progress toward goal with thermometer graphics is great Ease of use for non-techy users - we had tech-shy fundraisers use their P2P pages easily and successfully Love the text-to-give feature Love the ways QGiv improved the look and usability of our online donation page

Nachteile:

It gets a little complicated when you are trying to tease out the difference between setting up a personal page, team page, and campaign page. The integration with Bloomerang is good, but not perfect - it has a few kinks when it comes to recording gifts quickly (there's a delay between gift and integration) and noting acknowledgements in the CRM automatically.

We use Qgiv to bring in donations to our organization.

Kommentare: Great information about our donors that allow us to follow up, connect and take action towards. Additionally, the real time availability of what is coming in is very nice!

Vorteile:

Very intuitive, easy to use. Pretty straightforward and A LOT of functionality. Reporting is VERY ROBUST! Lots and lots of data made available via their dashboard.

Nachteile:

Probably cost. As a non-profit, would like more competitive pricing available an d more options to allow customers to purchase only what they need. Also, would really like to see a more customer friendly text giving platform.

Love this product

Kommentare: I have a very positive experience with Qgiv. I had a exploration call prior to signing up and then received an orientation after signing up. I contacted customer support with a few questions and had a real person call me almost immediately to help me out.

Vorteile:

This software is easy to set up for non-techy people. I love the email notifications I receive when someone donates. It is easy to offer refunds if someone donates on accident. The form is very customizable for a number of different uses from general donations, to campaign donations, to events. I love the added option for donors to be able to send a digital tribute card. Reoccurring donations option is fantastic! Customer service is attentive and helps you get set up if you need it.

Nachteile:

Currently, I wish there was a way to customize the image sizes on the form, but I haven't really run into many other issues!

THE BEST!

Kommentare: Qgiv provided the ability to create unique and effective giving pages for any campaign at one of the lowest rates we have found within this industry.

Vorteile:

We have found Qgiv to be easy to use, intuitive, and we cannot rave enough about the excellent customer service. We often compare other third party vendor customer service to that of Qgive and wish they would all learn to be as attentive and helpful. It is worth every penny in the time savings, which is ultimately money earned for organization.

Nachteile:

Nothing to add. We use the "free" version and it does everything we need considering we have not yet upgraded.

Exceptional Customer Experience

Vorteile:

Qgiv has time and time again proven to be all we need and more. Whether we're using it to process program feeds, or utilizing it's specialized features for fundraising events, it has made processing transactions and collecting event registrations much easier! And the customer service experience is hands down the best anywhere! No matter my issue, every person I've spoken to at Qgiv goes out of their way to address our needs quickly and efficiently.

Nachteile:

While Qgiv has a lot of great features, it can be difficult at times to navigate the software to find what features I need to access. But, if ever I'm lost, customer service makes it easy to find.

Easy to use and fairly flexible

Kommentare: Overall, it's a great service and I am considering recommending it for our auction events. I am a big fan of the quality of the product for the price (especially as a non-profit).

Vorteile:

This product is very user friendly, both for users and for admins. It is fairly intuitive, and easy to customize to your specific needs. Pulling reports is pretty easy as well, and it breaks down where the money is coming from.

Nachteile:

There are a few features that I wish were included, but there are problems very specific to my company. i wish that people could sign up twice using different classifications (we have 2 5K in different locations on different dates).

Love Qgiv!

Vorteile:

Qgiv made events and peer-to-peer fundraising super easy and user friendly! Our community loved the user-friendly platform and the integration with facebook fundraising!

Nachteile:

occasionally things on the back end were hard to figure out, but usually customer support was able to help in no time.

User Friendly

Kommentare: The Qgiv team has always been very professional and a pleasure to work with.

Vorteile:

We really like the ease of creating forms for specific fundraising events. The user experience feedback has been overall very positive compared to our previous software.

Nachteile:

There have been a few features in integration which could have been more user friendly. We would like to integrated our CRM which most of our offices have linked however for our headquarters office we need the deposit date not the date the donation is placed.

We Love Qgiv!

Kommentare: Love, love, love the customer service experience with Qgiv. Incredibly quick responses and HELPFUL.

Vorteile:

Easy integration with our website; love the customizable forms; customer service is outstanding - answers within the business day and you can TALK to a person.

Nachteile:

Would love to be able to customize some of the forms a little more from time to time, but highly usable the way they are.

Qgiv put our annual fundraiser at risk

Kommentare: We hold an annual fundraising event that includes both a silent and live auction. The event has close to 400 registrants and and 350 attendees, bringing in $125,000, of which only 3% are ticket sales (which is only available in advance of the event). The glitches mentioned above, as well as more not described, resulted in long lines, lost bids, upset attendees, and frustrated staff. And, because they do not have any support available outside of business hours Monday through Friday, we had no way of helping people or resolving the issues.

Vorteile:

The price was good for our budget in the past.

Nachteile:

No customer support during the event. Being required to purchase their credit card readers at $100 each and then they were not reliable. Staff being kicked out of the program during check-in/check-out. The app did not function well.

Never Wish to Switch

Kommentare: Amazing! I'm very happy and feel like Qgiv hears my needs and is working to serve me, improving their product over time.

Vorteile:

Qgiv's standard forms and peer-to-peer platform are easy to assemble and present a clean appearance. Their customer service is top-notch, precise and patient. Every time. I appreciate when I add an administrator, I can always show them the basics and feel good about referring them to Qgiv for any questions, knowing my people will have a good experience with customer service.

Nachteile:

Event Registration is still clunky. I am glad to see this addition and about to start using it for the first time, but it's not quite as clear as i'd like it to be. We need a way to register groups of varying numbers.

Very pleased

Kommentare: We are pleased with the features and cost of Qgiv.

Vorteile:

Easy to set up, integrate with website, and customize so it's intuitive for end users.

Nachteile:

The way that required fields are reflected on forms. Also that transactions and recurring gifts are set up separately from donor accounts.

Nature Center using Qgiv

Kommentare: Qgiv has allowed us to keep improved records on donations. We also use the software to take care of all our online donations. The system is a perfect fit for our nature center.

Vorteile:

Our organization was using a donor software prior to my arrival that did not meet our needs. Qgiv made the swith very easy and flawless. The software has made our daily operations seamless and the customer service is stellar.

Nachteile:

I use the software daily and I have not experienced any negatives.

Qgiv Non-Profit Review

Vorteile:

I love the ease of taking credit card donations. It is nice to have a system we can offer that service for, as we have a lot of elderly donors who have a hard time doing stuff like that online, so they call their donation in. I also love that Qgiv can integrate with Donor Perfect, that makes things so much easier and faster! Saves me a ton of time!!

Nachteile:

Some times when I integrate with DonorPerfect Qgiv will put a donation in as "new" because all the data is not filled in, sometimes people just give their name. SO that can be confusing and messy sometimes because I then have multiple "donors" who are actually the same person.

Peer-2-Peer

Kommentare: Overall great experience.

Vorteile:

Ease to set the fundraising page up and support.

Nachteile:

Ability to customize widgets to meet fundraising needs.

Great donation platform and text to give for the money.

Kommentare: I'd recommend.

Vorteile:

Qgive is very inexpensive given it's functionalities. The donation form skins that you can create are very customization and can simply be pasted in your website to have the same look and feel as your site. Also, they offer text to give in a more basic concept. You can have donors send a text message to donate, then they are prompted to go to a link to enter in their donation. It is a nice product for the lower budget organizations who still want the functionality but not the expense.

Nachteile:

If you are using this product for your online giving platform, I really don't see any cons. The rates are fair and the customization is high.

Great Customer Support

Kommentare: Seamless process for donations and event tickets

Vorteile:

Easy to use, when I have questions, just pick up the phone and customer service will walk through the process your working on

Nachteile:

There really was no cons, we partnered with q-give at the same time we hired a new web designer. The software is very user friendly