Chiro8000 Erfahrungen

A fantastic software program for chiropractic offices

Kommentare: I have used the Chirox0000 products for at least 25 years. They have never failed me in all these years in consistency, great tech support (I have used it many times) and tremendous ease of use. I love the software.

Vorteile:

Chiro8000 has an easy to use interface. As a busy chiropractor I need software that is simple, effective, and gets the job done. When a patient is standing in front of me and needs a billing, I have it in seconds for them. Everything I need to run my office is available in Chiro8000.

Nachteile:

The only thing I don't like about the software is that I cannot create a Daysheet and print it to a file or excel sheet. You still have to print out the Daysheet on paper every day to clear the daysheet for the next day.

Chiro8000 Review

Kommentare: In the 23 years of using this program all of our needs have been met and we plan on staying with this company because of their present and past performance in backing up their product.

Vorteile:

Ease of use with posting, EMR, and claim filing. It is a thorough program that covers the bases regarding the bookkeeping and patient notes documentation. In 2009 we became a three doctor office. This program adapted to the changes and kept each doctors records efficiently. In 2013 the office purchased a very expensive program from another company to cover the need of the EMR, but found that when it came to the multi doctor portion of the program for the posting and overall bookkeeping, we found it did NOT meet the multi doctor piece in our office. After 4 months of trying that program with only our medicare patients, we choose to purchase the FORTE EMR option and have continued using it full time. Training videos are available online to train doctors and staff, with any questions answered promptly. Forte's tech support addresses our questions and problems in a professional and well trained manner. They welcome suggestions from our office to better the program and have a department that looks into the suggestions given. When we have issues with a quirk in an update, they address quickly with a patch or fix.

Nachteile:

It would be nice to have off site back up with them. We have had a meltdown of our system and they did get us up and running quickly. It is a measure of security that gives peace of mind if faced with this situation and our backup would be corrupt.

Easy to use but functionality is very limited and compared to other Chiro EHR programs, not worth it

Kommentare: I feel my "cons" about the software sums it up. I do not recommend it. While it is easy to use because it is simple, it is too simple to be paperless or efficient in a Chiropractic office. Scheduling appointments, rescheduling appointments is not quick and easy. Entering charges and patient payments is not quick. Entering EOB's is not quick and easy and there is no checks and balances besides the person entering. Currently looking to change software because we are on version 15 and 15 is not compliant with new state regulations we have to follow. Version 16 is compliant but 9 of my 10 computers don't meet specs for version 16. So, I either replace 9 computers and pay a lot of money for an IT guy to come in and change out all our computers and network them, or change software, hopefully going with more of a cloud based program.

Vorteile:

Simple design. Easy to read screens. This review is requiring a minimum number of characters but I literally don't have anything else good to say about this software.

Nachteile:

Server based and MANY upgrades or new versions over the years requiring new computers frequently to meet specs! When you don't meet computer specs, LOTS of issues just running the programs and then tech support will NOT help because they'll just tell you, you don't meet specs. Replacing 10 computers on the fly when one version change requires new specs is impossible to keep up with for a small office. AND, you don't see any benefits in the new versions, its not like new versions make it more user friendly. Lots of "glitches" constantly requiring calling tech support to fix it. Forte Holdings in on pacific time, so you can't get ahold of them until 10am eastern time. NO WAY this EHR will allow a paperless system. The SOAP notes Forte EMR does NOT sync with the Chiro8000 patient and billing software so no way for the doctor to do notes and enter charges and it automatically goes to front desk for easy check out. Chiro8000 does not properly autopost EOB's so they have to be entered manually. Too much typing required for notes, not enough click options for properly documented notes making doing notes, especially exams and re-exams timely

We LOVE this software.

Kommentare: This software makes our practice run so smoothly. Electronic Billing is accomplished so quickly and our doctor loves the ease of the EMR program. Our thanks to the great folks at Forte for working so hard to keep us all up-to-date on quality, price and support.

Vorteile:

We have used this software for over 20 years and have only good things to say about the Features and their Customer Support folks. They call back quickly, have been so very nice and exceptionally smart. They help us instantly and we are so very grateful. We love the ease of electronic billing and the simplicity of the EMR program. We're a one doctor office and the Chiro8000 and EMR software has proven to be perfect for our needs for both our billing and documentation. We absolutely have No complaints.

Nachteile:

Their West Coast Customer Service hours have not impacted on us at all. We have a home office and we can call Support after our regular office hours and get our questions answered immediately. We did have to purchase a Windows 10 computer but it was time to upgrade. Our XP computer was no longer even supported by Microsoft. It was not a hardship to get a new computer when prices have come down so much and they are so much faster.

Great Software!

Kommentare: The technical support staff are always helpful, and they always come up with an answer to my questions!

Vorteile:

The Chiro8000 software is easily customizable to fit my practice needs. It covers all the categories I require for patients records, for both office management and electronic health records. It is so thorough, in fact, that it has more facets than I'll ever need, which is a good thing in case that requirement shows up in the future. It is not stored off-site, which means my computer is not dependent upon whether that storage facility is periodically off-line or not.

Nachteile:

It took time for me to fully edit the program to my liking, but because it is such a sophisticated program, I now have the software set up just the way I want it.

Your customer service

Kommentare: Billing, customer accounts, bulk mailing and I'm sure that executive could tell you more...and when she is happy, I am happy.

Vorteile:

What I liked about the software was that your executive is an angel and helped my office manager through some difficult processes with extraordinary patience and efficiency. It's a quality I expect to see from most companies I do business with..and while they may be good, executive exceeded any expectations I had and I am grateful.

Nachteile:

I don't know enough about this software to know what I like and don't like.....I'm a bit of a dinosaur with computers so I am most appreciative of executive and his efforts t help my office manager understand the process of using the software.

New version took away features.

Kommentare: We were fairly happy with the product until the new update. It was a downgrade to what was running. We lost features and the features become more cumbersome to use. For example, something that took one step now take 7 or more steps.

Vorteile:

It is chiropractic specific. We were able to utilize it for all aspects of our business.

Nachteile:

The tech support is hit or miss if you get a good person and you have to schedule a time for support.

Chiro8000

Kommentare: We have had very little issues with Chiro8000 and when we do they are very helpful with resolving the issue and helping us with the program.

Vorteile:

Very helpful and knowledgeable when we need help. Scheduling patients is super easy and quick.

Nachteile:

Charging patients is sometimes slow and difficult.

Great product for most office processes

Kommentare: This is a great product for running a small office. It is loaded with features to integrate with multi locations but it can be tricky to learn to use those features effectively. Important to learn to properly input the necessary data correctly as everything affects everything!

Vorteile:

Does what the office needs it to do effectively

Nachteile:

Haven't measured it up against competition as our network uses and recommends this option exclusively

Chiro8000 Review

Kommentare: Billing is easier and if we have any issues we can call for help and someone will walk us through the software.

Vorteile:

When the notes are printed it looks professional

Nachteile:

Learning and implementing from paper to no paper

Getting this software to work on a consistent basis was almost impossible

Kommentare: None. The billing component was almost useless. The outside billing service was so incredibly frustrated and it led to numerous mistakes. Ask any one of the five chiropractors in this office and they will say the same thing.

Nachteile:

We have 5 chiropractors in our office and all I ever heard were daily complaints about the software. Nearly everything to do with this software was difficult to and only worked about 20% of the time. One example: we had tech support set up our daily backups (because it is not easy enough to be able to do something like that on your own), and two months later we were very fortunate to learn that the system was not backing up regularly. Had we not stumbled upon this on our own, we could have lost a huge amount of data. Another: despite having a very robust server that the program was installed on and running direct Cat6 cables / high end switch, etc... to every workstation, the EMR took FOREVER to load a visit. This left me hardly able to keep up when times were busy. Tech support would sometimes not call back for hours, were sometimes rude / belittling to my staff, and sometimes not even knowledgeable about the product. Spending the amount of money that we did, you would think that there would be better support and there would be some redeeming quality. We hoped that would be the case with the most recent update---it was merely lipstick on a pig and NOTHING changed. Don't waste your time or money because in the end it will cost you a LOT more than you spend on the purchase.

Worst Software We've Ever Used!!

Kommentare: Zero.

Nachteile:

There is literally nothing about this product that is worth even a single positive review. It never works correctly. Every update requires a call to customer service to get the product working. Customer service can take hours to days to call you back. During that time, the system doesn't work. It works until the next "update" then the whole system crashes again. When it does work, the system is slow. We have high end servers, networking, etc, and it sometimes takes a minute to open each patient file. There are constantly errors on the system. Seriously the worst, and most expensive, software I've ever used. Stay away!

Basic practice management software is fine. EMR software is horrible. Wording on reports is a joke.

Vorteile:

The Practice Management Software met my needs for many years. When EMR became a necessity I added this module. I spent months learning and trying to customize the EMR to write an exam and soap note I would be proud to show anyone. It became obvious after many calls to customer support that there was nothing they could do to improve this. I was angry and very disappointed with the companies indifference to the issues I addressed.

Nachteile:

The EMR software is terrible. I tried to customize the reports but the language on the reports would embarrass any doctor. I contacted customer support about this a number of times but nothing was done. It was clear they were happy with the EMR as is. Trust me, your will not be. I spent thousands of dollars on the EMR and I would not recommend it to any doctor. I finally gave up on it and moved on. I have used Chiro8000 for at least 15 years.

Just keeps getting Better!!!!!!!!!!!!!!!!!!!!!!!

Kommentare: PDF all Evaluations and Soap Notes to insurance and Attorney's is a God Send. Takes mere minutes.

Vorteile:

Ease of use, Fast entry on follow up visits. Exams on new patients are easy to navigate,use and avoid mistakes . I have to say since the latest updates they are even easier to use. By following the process your filling in a complete OPQRST Eval. Exams are easily changed to your needs and evaluation order , including Ortho/Neuro Evals. New patients are fill in the blank or check the box for 99% of entries needed.

Nachteile:

I enjoy filling out the followups and reminders on Evaluations , which keep me current ,so whats not to like.

Fort'e holdings chiropractic software

Kommentare: I love the tech support feature, when there is an issue, they get back to me in a timely manner. I also like the combined feature of opening up chiro 8000 and can see patient records as well.

Vorteile:

Been using Forte software for many years, this new upgrade is impressive. It's functionality is better and it's viewing is easier to see the patients records. Definitely an improvement.

Nachteile:

Nothing really, except rarely it's glitchy, (but better than the older versions) If there is an issue, I have tech support so I am able to get it fixed within a few hours.

Best Chiropractic Software on the Market!

Kommentare: The best practice management and EHR out there. We have seen many over the years and this has been the easiest for our staff to use. Makes the office work efficiently and keeps all processes in check.

Vorteile:

Reports, billing, posting, statements, scheduling, inventory, patient and practice management are all there. Makes light work of creating claims and posting payments. Easiest software on the market to pick up and use. Full friendly support giving install, training, help as needed.

Nachteile:

Would like to see an expansion with macros in the future update to automate some more of the office processes for things like patient recall and new patients.

Super easy to use

Vorteile:

It's a practice management system along with accounting features. It's super easy to learn and makes my job easier.

Nachteile:

Occasionally the updates revert the system back to older versions and it causes a few hiccups. Additionally, the updates have taken away a few features that I really liked and there is no way to get those back.

User friendly product, great tech support

Kommentare: My overall experience with Chiro8000 is very positive, I can always count on tech support, all current updates.

Vorteile:

I like the fact that billing and EMR are separated from each other which give us an opportunity to speed up the billing process and to get faster results of our claims processing.

Nachteile:

I would be more happy if this would be cloud based system so that I can get access to it from anywhere.

Great practice management, great support, great price!

Kommentare: Improved billing. We have had a huge improvement in billing time as well as seeing a higher insurance payment return. I have had high turnover and this software has easily kept up with my new staff members with minimal need for training. Very great experience, the support people are knowledgeable and helpful. They helped us install and setup our program for use so we were in and functioning day one.

Vorteile:

I like the scheduling and financials the most. Easy, practical and quick to have my staff learn the system.

Nachteile:

I would love online scheduling so I can see my schedule from home before going into office, though I believe they are introducing soon.

Excellent Software

Kommentare: Pretty much everything you need to manage patients and records are at your fingertips.

Vorteile:

Medical Billing, ease of use and support

Nachteile:

can't think of anything. every time I have needed assistance I contact support and they have been very effective in resolving issues. In English not in India!!

Decent Product, Bad Customer Service

Kommentare: I used Chiro800 by Forte Systems for 5 years in my practice. The software will do everything you need it to do to run a practice. My issue with the software was that if we ever ran into a problem customer support was an issue. Being on the East coast, we had to wait until 11am to be able to reach customer service located on the West coast. This meant that we had to run our practice from 8am-11am without being able to be helped. We ultimately switched to a different product.

Vorteile:

It was easy to use and my office staff was able to figure it out quickly.

Nachteile:

Customer support

Missing real features

Kommentare: I have used other programs and there is so much missing from Chiro8000. Simple things that can make the time spent with the program less and more time with patients. You buy the program and pay extra for features I have yet to notice are worth the money.
Patients File: Simple things like adding a nick name to the patient information. Case types keep changing on their own. I want to enter as much detail as I can about a patient and it is very basic.
Billing: It doesn't total the copay percentages correctly. There is no sorting insurance when entering payments. There is no way to insert the reasoning codes off the EOB, such as a ded amount. You have to pay extra to send billing through the program and that is to cover the basics.
Appointment reminders: You have to keep your system on in order for the reminders to send automatically, otherwise you have to do it manually and it is an annoying process.
Customer service: You have to pay monthly to ask a question or over a year.
Training: They are very, very basic with the training and leaves you with a ton of questions only to find out there is no where to find an answer unless you call. Or you are in your free trail when you first purchase the program. I started working on in this practice over a year after it was purchased.
Update: They keep telling me there is an update version 14 and It has been 8 months now and I still have not received anything.
EMR: My doctor refuses to use any electronic notes so I can not review that portion of CHIRO8000
Overall: It could be good if they work it how a practice really flows.

Needs improvement

Kommentare: You can't do full screen on anything, other than the calendar. Errors show up in patient ledgers, and it is difficult to fix without just doing an adjustment. Posting payments are a pain as you have to manually check them, and fix adjustment. The program also runs slowly on the computer, but that could be the computer or the program (computer was bought new for the program). Updates are few and far between.

Vorteile:

Scheduling

Nachteile:

Posting payments and the ledger, and being unable to make it full screen.

Chiro8000 Review

Kommentare: Very good

Vorteile:

I like how user friendly this program is and how helpful the team is when you have an issue and how quickly they respond back to you.

Nachteile:

I do not have anything bad to say. The program is good.

C8000

Kommentare: Sooooooooo much better than ChiroTouch which makes me want to set myself on fire every time I use it

Vorteile:

One main screen to access most functions

Nachteile:

Reports seem limited and calendar is not visually easy to see when appointments are scheduled