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Über Cityworks

Asset management system that helps local governments & utility agencies Issue and track requests for service and work orders.

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Nutzerbewertungen filtern (6)

Verifizierter Rezensent
Asst Director of Public Works in USA
Verifizierter Nutzer auf LinkedIn
Staatsverwaltung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

great for public works

5 vor 3 Jahren

Kommentare: Our previous work order program did not have a mapping feature and also did not allow you to track costs. We now can track costs in many different ways (by asset, by location, by date, by time period, etc.).

Vorteile:

The mapping feature allows us to see problem areas instead of just looking at a list.

Nachteile:

If you schedule repeat work orders, they are created immediately upon completion of the current work order. This tends to clutter up your list of work orders.

Matt F.
Business Systems Specialist Sr in USA
Informationstechnologie & -dienste, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Work and Asset Management Workhorse

5 vor 2 Jahren

Kommentare: Good experience with feedback from our users to allow us to make Cityworks what they need and to make it more user friendly for users who do not have a GIS background.

Vorteile:

This is a very scalable software for work and asset management. The best part is that it is 100% GIS based. It is also very customizable through XML and JS changes. We have made it our own to what our users require.

Nachteile:

The separate map page can be hard to work with. Most of our users prefer to use GIS Search. We have also customized the work order page to include an imbedded map.

Verifizierter Rezensent
Office Manager in Kanada
Verifizierter Nutzer auf LinkedIn
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Expensive and difficult to use, but does what it's supposed to (most of the time)

3 vor 4 Jahren

Kommentare: Good reporting and functions well with ESRI GIS to give accurate cost analyses of assets in their mapped areas. Does what it promises.

Vorteile:

Good capabilities in both reporting, visualisation of work being done and cost associated with those areas. Integrates well with GIS data and does keep track of asset costs like it promises.

Nachteile:

Managing the software in-house is difficult to do because it's not exactly intuitive. Employees often have a hard time interacting with the software unless they've been trained specifically - and even then they often need assistance. Working with third-party consultants can work, but then you have the added cost and hassle.

Verifizierter Rezensent
Administrative Professional- Asset Data Coordinator in Kanada
Verifizierter Nutzer auf LinkedIn
Staatsverwaltung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Cityworks, effective but not intuitive.

4 vor 3 Jahren

Kommentare: I have been a Cityworks user for 5+ years, it has been great for tracking staff hours and integrates fairly well with payroll systems. Reports have been useful in day to day tracking of equipment, labour & materials used for wide variety of tasks.

Vorteile:

I like the ability to track a wide variety of items, from staff hours, to vehicles, to historical data on particular assets. The reports can be customized to virtually any configuration. Possibilities seem endless from a user point of view. Once trained thoroughly on the system it is easy enough to use and even new tasks can be figured out with a bit of digging. Mapping works well to "see" the assets you need to select... asset manager is better used when you know all details of assets in order to select.

Nachteile:

Search feature is not easy and often comes up with no data when data exists. There are too many fields and variable to choose from "out of the box" , needs excessive customizations to fine tune. Requires an effective team to do "back end" work to keep user friendly. Some tasks are not customizable limiting useages. Extensive training is necessary to really use system effectively, untrained users can really mess up data.

Flora Z.
software specialist in Kanada
Staatsverwaltung, 5.001-10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

review for Cityworks

4 vor 2 Jahren

Kommentare: Easy to start to work with it
Strong GIS function
Too many clicks for certain functions.

Vorteile:

This is a great system with embedded GIS. Users run the system for asset management through work order, inspection, service request modules, and etc.

Nachteile:

As different organizations have different business work flow, we need customization to fit our business requirement. Cityworks lacks the tool to make customization.

Robert S.
Acting Manager of Public Works in USA
Verifizierter Nutzer auf LinkedIn
Staatsverwaltung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Azteca Cityworks Review

4 vor 12 Monaten

Kommentare: It works well in helping schedule work, show the total cost of finishing work, and visually depicting asset management.

Vorteile:

This system is highly configurable to help meet end user needs. Some of the recent web based add-ons have really helped what used to require a high learning curve. The ability to see work visually on a map and the direct connect to GIS is also quite nice.

Nachteile:

I'd like to see more integrations with more 3rd party road applications (though this may not be their fault), a recent change to separate maps onto a different tab makes it hard on remote users working with tablets.