We have used Aralco since 2005 in our stores in Canada/USA

Bewertet am 31.7.2014
Sara S.
CEO
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Ease of Use: It was very easy to train our POS staff on the system. The reports are very flexible and user-definable, so we hardly need support or programming to get what we need. The inventory is always accurate, and all functions are very reliable. Functionality: Aralco meets all our needs. We have a Canadian and a US division. Aralco manages both for us. Aralco also helped us with integrating to another system we have in our US division. Product Quality: The product has been very dependable. You need to get the right server and hardware so the software can perform as it was designed. Customer Support: Aralco offers customer service after business hours. This is very important for us as a retailer. They have friendly and experienced staff who always respond quickly to any issues we report. Likes Best: We are delighted with Aralco. Their support and training has been exceptional. They are prompt and professional, and we love the fact that they can log onto our systems to fix problems when necessary. Training staff on the new system was virtually pain-free. Aralco offers video training, which we found very helpful. We asked our staff to watch the videos and organized one on-site staff training day. After that, we were off to the races. Sure, there are the odd questions, but I can usually answer them myself. The reporting capabilities, hands down, are the best feature of Aralco in my mind. They have lots of standard reports, but it's the ability to create custom reports quickly and easily that really impresses me. Likes Least: Aralco is not the cheapest product out there, but we realized after bad experiences with our previous systems that you need to spend the money to receive good and continuous service after-hours and on weekends. Recommendations: When we were searching for retail software, we asked around from our colleagues in the retail sector and came to the conclusion that the most important things to look for in a vendor are the length of service in their industry, reliability of their product, speed and effectiveness of their support response, commitment to their customers, and their desire to continuously develop their product to adjust to frequent changes in the retail business.

Wonderful Business Application with Incredible Support

Bewertet am 7.3.2018
Cameron F.
Operations Manager
Möbel, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
Quelle: SoftwareAdvice
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: CF Interiors brought me into the company during a transition period to help implement and develop Aralco to work with their systems. Their previous system lacked the report capabilities and flexibilities needed for CF Interiors to continue growing. Since I started working and learning about Aralco I have found the system incredibly flexible. The way a custom furniture company runs is very complex since we offer our customers so many options our SKUs would reach 13,000,000 and we have been quite demanding with Aralco on specific options we require. Where they have not had options or work-arounds they have always been so gracious in providing us with alternative options. Their customer support is the best I’ve seen in business software. Always friendly and fast to respond, especially in the odd times we have made errors that caused store panic. I would recommend Aralco to any growing business that requires options. It’s seriously flexible and their company will work with you without breaking your budgets.

Vorteile: Customer support is the best I’ve seen in business software. Always friendly and fast to respond, especially in the odd times we have made errors that caused store panic. It’s seriously flexible and their company will work with you without breaking your bu

Nachteile: Some of the layouts for invoicing and purchase orders need more work. It would be nice to have the option to purchase ordering in their Back Office for individual PCs though they have mentioned this may be in the works.

Furniture Retailer

Bewertet am 31.7.2014
Dharma S.
Operations
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: We have used Aralco since 1999 so we have had many years of great experience with this company and their staff. The lookup options are very easy to follow. The options are the same, whether we look up inventory, customers, suppliers etc. The same goes for reporting. We are very happy with this product because it meets all of our needs. The best thing is that we can instantly help our customers on the status of their orders, their delivery dates, and the outstanding balance on their orders. Customer support is perfect 99% of the time. Sometimes we have issues, where things may not be done in the timeframe that we prefer, but it always gets done. The product meets all our requirements to keep track of inventory, sales, and reporting on a day-to-day basis. Real-time inventory is priceless for all of our stores and helps our sales staff makes sales and give definite delivery dates to our customers. There are many reports that keep us on top of daily sales, sales staff commissions, and open orders that make customer service easy. The system is very user-friendly; therefore, it is easy for our sales staff to follow and help customers. We use all the features that are available, so there is nothing that I dislike about the product. This is a great software for the furniture industry. Since we have a large amount of inventory, it's a great software to keep track.

Antwort des Softwareanbieters

von Aralco an 31.7.2014

With Aralco, you can maintain complete control over sales and inventory while providing customers and staff an easy and fast retail POS software checkout solution. Aralco's POS system combines the best qualities and customer experiences of traditional retail systems with cutting edge built-in e-commerce technology that can link web stores as well as in-store Point of Sale (POS) terminals to Back Office Systems (BOS), and accounting to provide Real-Time Inventory Control for management analysis.

I have used Aralco Inventory Management and POS systems since 1993. (Retail Management Consultant)

Bewertet am 1.8.2014
Jennifer M.
Owner
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: I have used Aralco Inventory Management and POS systems since 1993. (Retail Management Consultant) Ease-of-use: The Point of Sale is easy to follow for a novice or an experienced retail person. It can handle split currency, and opening and closing is very straightforward. The Back Office is straightforward. Reports are easy to produce, giving you lots of variations to specially customize them to meet your needs. Functionality: It gives me all the reports I need to do analysis on the retail business. Customer Support: There is usually someone there right away to help. And if the initial person can't answer your question, they will ask for help from a more senior person. Likes Best: The POS is very easy to learn, especially for first time users. I like the fact that it is a Canadian company based in BC. I also like that you can get through to a real person on the help line quite quickly. Also, most of the Aralco staff have been there for quite a few years so they are very familiar with all aspects of the software and can help very quickly. Recommendations: I have been using Aralco retail software since 1993 and have recommended it to many others. I have seen many retail software companies come and go, and Aralco is still here for the long term. The software is user-friendly and reasonably priced. It has all the features needed to run a single store or a multi-store chain. I am excited about their new e-commerce integration with the Back Office software. I plan to implement this in 2014.

Aralco: Best POS Solution

Bewertet am 8.8.2014
Sarit J.
CEO
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Ease-of-use and functionality: Most of the buttons/features do exactly what they say. People with limited computer skills can also be trained on this software. Product Quality: It's very stable software for all the functionality it offers. We have not encountered any major glitches or crashes, as the software has redundancies built in. Customer Support: Excellent. Whether it is a minor, obvious roadblock or a major issue, the support team is very helpful and knowledgable. This is where Aralco stands apart from other vendors. It is the after-sales support where they excel. I am a very happy customer indeed. Likes Best: Best POS solution available on the market. It has both real-time communication and redundancy built in, in case the internet is down. The software has all the intuitive features in one package. The new reporting engine is a powerful tool to have insight into the numbers. Aralco has an excellent support team in a mission critical environment like retail, where downtime means lost sales. Likes Least: There are a few features where more functionality would be helpful. For example, in the dimensions menu, the field length could be longer. Recommendations: I would recommend this product to other business owners as there is no software on the market which can provide the unique features of Aralco at an affordable price.

Aralco has been our software provider since 1992.

Bewertet am 7.8.2014
Krystyna P.
Retail Operations
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: We offer a very wide selection of products from all over the world. Our customers' projects can stretch over a long period of time. This means complicated sales orders. Aralco covers all that. The support team is very helpful, friendly, and quick to respond. Point of Sale day-to-day procedures are very easy to learn. Aralco has been our software provider since 1992. We have forged a really close relationship over the years. We have gone through many changes and upgrades together. Some of those were brought by outside forces (read: government), some were requested by Cantu to help with inventory control and customer service. I really like this company's straightforward philosophy: everything is possible; all it takes is time and money. Since they write programs themselves, they can customize it to suit your particular needs and requirements. I would recommend Aralco to any retail business, whether they are new or just looking for a change. Recommendations
Understand your particular business needs. Ask yourself very detailed questions about every aspect of your operation and procedures. Then ask your potential software provider if they can fulfill your requirements.
Cantu Bathrooms & Hardware Ltd. | 21 to 50 users

Finally, a system that does what it says it is going to do

Bewertet am 1.4.2014
Gary M.
Einzelhandel
Quelle des Nutzers 
Quelle: SoftwareAdvice
5/5
Gesamt
4.5 / 5
Benutzerfreundlichkeit
4.5 / 5
Eigenschaften & Funktionalitäten
4.5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The reporting. Many systems have ease of use on the front end, but few can really deliver on the back end. The owner of this product is very passionate about making his customers happy and constantly adapts the program offerings to suit current retail conditions.

Nachteile: It would be nice if the support was less expensive. Having said that, I have learned that you get what you pay for. I had several systems before this one, and without the proper support, you pay in labour costs and the inability to make timely decisions.

Good, reliable product overall

Bewertet am 21.8.2018
Chris N.
Founder
Bekleidung & Mode, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
Quelle: SoftwareAdvice
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: This is a solid reliable inventory management software that I would recommend if you can afford it and ate looking for an everyday, efficient product.

Nachteile: Customer service has been less than admirable in my personal experience, slow replies that are repeatedly vague.

Very fast system

Bewertet am 1.3.2018
Sonam A.
Software Engineer
Einzelhandel, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
Quelle: SoftwareAdvice
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall its a good system

Vorteile: It is a very fast pos system and it has all advanced features which are required. Also it is very user friendly

Nachteile: It Should provide free trial software atleast for three months because it is minimum time period required to be familiar with.

We implemented the Aralco system and were up and running in 4 weeks.

Bewertet am 2.9.2014
Rick B.
Einzelhandel
Quelle des Nutzers 
Quelle: SoftwareAdvice
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: We have stores in both the United States and Canada, and all 5 stores use the system, as well as our head office, warehouse, and manufacturing facility. The Aralco POS and BOS modules have provided us with a needed tool to control inventory, manage customer demand and get control of our costs and profitability.

Nachteile: I like the Aralco software, and I have recommended this system.

Audain Art Museum Aralco Assessment

Bewertet am 15.7.2016
Sarah B.
Director of Development
Non-Profit-Organisation Management, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The experience has been outstanding starting from first contact with the sales department through to the responsive customer service.

Vorteile: The experience has been fantastic. Very easy to implement, use, and maintain.

Nachteile: It can be challenging for staff to use some of the advanced features - e.g. create reports.

Aralco Point of Sale

Bewertet am 8.8.2014
Susan H.
Purchasing
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: #1) Overall
Our team members enjoy using the Aralco POS.
#2) Ease of Use
A data base and point of sale should be user friendly and the team at Fashion Addition find it easy to work with and to train new employees on.
#3)Customer Service
We have not had any support issues for a while, generally any problems are fixed quickly.
#4)Favorite Features
Personally I love reports, who bought what, when and where. For my team they appreciate the ease of inventory and client lookups. Our POS is easy to use and train on.

Museum / park / zoo

Bewertet am 7.8.2014
Michelle S.
Retail Superviser
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: The Point of Sale meets all the needs of our retail department. It is easy to use and manipulate. The Support Team has always been quick to respond, answer questions, or offer advice. This is a great system for Point of Sale purchases. Products can be put through the system with ease. Size of portfolio: 6 to 10 users Retail Sales, Database Information, Inventory Control

usability

Bewertet am 15.3.2018
Bijay T.
Ass. Manager
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
Quelle: SoftwareAdvice
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: useful

Vorteile: easy to use, user friendly, cover all business process, give all records and reports of inventory of organizatin

Nachteile: complex business logic; standard reports must be listed front instead of designing in tool. Autocomplete feature is not availble