Volgistics Erfahrungen

I have used Volgistics at over 6 different agencies (private nonprofit and governmental).

Kommentare: Volgistics has helped me build lasting volunteer programs across the country over the last 10+ years.

Vorteile:

The ease of use is what I like most. Within moments of opening the app, you can navigate to wherever you need to be.

Nachteile:

Volgistics has been a little slow at keeping up with mobile technology, but seems to have a good eye on the future at this point. I would have liked to see mobile volunteer check in a few years ago.

Great Product and Even Better Customer Support

Kommentare: Volgistics provides *immediate* help through a help email system. Let me tell you, they don't use "bot" answers. You get help on YOUR specific question in a matter of minutes. I really can't believe any company offers that level of customer service anymore.

Vorteile:

Our company loves everything about Volgistics. They have really thought of everything in developing this product.

Nachteile:

It's not Volgistics fault, but I know we are only using a fraction of its capabilities. It does so much!

Lacking Live Customer Service Support

Vorteile:

I like that you can log in on-line and access your volunteer data from any computer. It's very user friendly.

Nachteile:

I've had Volgistics since my previous workplace had to switch over from Volunteer Works when it became obsolete. I've worked with Volgistics for 15 years at two different organizations, but I am not a fan of the email-based customer support. I would much rather be able to speak with a live representative over the phone to accomplish what I need.

Excellent choice for Volunteer management

Kommentare: Excellent.

Vorteile:

Software has simple customization functionality, with a wide range of customizable settings. This enables organizations to tailor the software to their specific needs. Excellent Helpdesk, clear and timey responses. We offered to be involved in testing upgrade functionality, and our feedback was well-received and our suggestions implemented where it made sense for the Volgistics product. As the systems administrator, I've never had a complaint about Volgistics from any of our 200+ active ongoing users. This fact alone should sell the product. It's a great choice.

Nachteile:

No cons from the users and administrator here at the Delaware Botanic gardens!

worth 10x what you pay for it!

Kommentare: I save so much time! with volunteers self scheduling, signing in and out... and the cost, it's got the features of most top of the line programs with the price that is VERY affordable. you can even customize it to your organization to not pay for things you do not use!

Vorteile:

absolute time saver. with over 800 volunteers signing in and out every month, this has DRASTICALLY cut down the amount of time spent tracking hours, scheduling, gathering information, and communicating with volunteers.

Nachteile:

The reporting piece is really solid for the most part, however there are some things I wish it had capacities for that are just odd. Like wanting to see who "typically" comes in on Friday afternoons from 2-5pm. The process to find that type of info is a bit clunky, but again, isn't really something you need to find often, so it's not that big of a con.

Volgistics ensures our volunteer department is organized and cohesive.

Vorteile:

The number one pro is the reporting feature. Having the ability to synthesis the volunteer data at the click of a button is amazing. I also like the ability to schedule and communicate with volunteers as well as the application feature (can make multiple applications for various roles). The help screen is fabulous!

Nachteile:

Cannot customize as much as I'd like. There is no "undo" button so all deletions are final. I wish there were more options to jazz up the vicnet screen for the volunteer's portal.

Supposedly the best - incredibly limited

Vorteile:

Its relatively simple to use, but has not changed in 10+ years

Nachteile:

There is no mobile app. There are no API's for integrating with other software packages. Reporting is limited. Hasn't been updated since I have been using it from 2006- 2018 when this review is being written.

Volgistics for volunteers

Kommentare: Overall, I enjoyed using volgisitivs, it got the job done well!

Vorteile:

I loved how customizable volgitics was when I was using this software. I could have multiple volunteer assignments open at the same time.

Nachteile:

It was fairly difficult to learn volgisitcs when I first started using it / I had to contact customer support often.

Perfect for small staffs

Vorteile:

Our volunteer managements system was very taxing on a small staff of two people with many other responsibilities. This program was huge in allowing volunteers to organize and communicate with us while being minimally taxing on our busy office.

Nachteile:

It's definitely better suited for a larger organization, but we've found ways in which to make it work for us.

Volunteer Programming Made Easy

Vorteile:

I love all of options that this program provides in terms of scheduling, outreach, and lists. I can check the service record for volunteers, add and remove people to schedules, send messages to specific groups. etc. The functionality of this program is excellent.

Nachteile:

The only downside for me is that this program can be taxing when you are fist learning to use it. Sometimes it can be hard to figure out how to do something specific in the program. However, the customer service is excellent and super fast, so I can always rely on their help emails when I'm in a jam.

Volgistics is a powerful tool! It's a great product! I heartily recommend it!

Vorteile:

o It can handle just about any kind of business/organization requirments. o It can produce just about any kind of report you need, using either the (unmodified) stock reports or stock reports you can modify to your own requirements. o The online help topics (both written and videos) are EXCELLENT! o The email help (writing to a real person) is fast, knowledgeable, and helpful. o You can use as many or as few of the options as you want. The more you use, the better able you will be to generate information quickly by searches or reports.

Nachteile:

I have to preface this by saying that this is NOT A FLAW in the app. It is advice for best implementing a powerful and incredibly useful tool. Volgistics can do so much, it is so powerful, that for individuals not familiar with databases or how to use (and tweak) them, or implement them, it might be difficult to know where to start or which of the many options to use. For a small organization that barely has the time or staff to do its regular work, this might be a show-stopper. Organizations MUST ALLOW TIME for someone to set the product up correctly. If they do, this product will make their work so much easier and effective. This is what happened in the organization I'm working with. I'm a volunteer now, but have extensive background in databases from my corporate days. The organization is so small that the person assigned to implement Volgistics simply didn't have the time to work on it because of her existing workload. I stepped in and became the Volgistics/VicNet guru. I was able to do the homework and then show her how to use it. That worked well and kept the implementation moving forward. Otherwise, it might not have happened. If you make the commitment to use Volgistics, make the commitment to have the time available to implement it.

Robust software for volunteer scheduling

Kommentare: Easy scheduling, instant response from customer support, good reporting, amazingly complete volunteer database with so many ways to enter data.

Vorteile:

The volunteer interface with the software is so easy to use. A 10 minute demonstration and 98% of our volunteers are off and running. The support could not be better, within minutes you have an answer to your question, and if you don't look at it promptly, you receive an email saying it is there. Once you find your way around the reports, the reporting is very good. Schedule reminders are sent to all volunteers reminding them of their assignments which is awesome.

Nachteile:

We run a neighbor to neighbor village and we would have liked a donor and member database. We have found a work-a-round for the members, although it means more data entry on our part. The reports are not always intuitive and it takes a while to get the data you want to see in the report.

Great Customer Service

Kommentare: We are able to run a myriad of reports with relative ease. It's easy to extract data from this database. Tech support and customer service is top rate!

Vorteile:

Volgistics is easy to use, and to understand. The tech support is super efficient and genuinely helpful. Often, I receive step by step instructions to perform a task, if I've been unable to find it in the Help Topics.

Nachteile:

Might be nice to have a tie in with background checks.

Great for Volunteer Management

Kommentare: I have not interacted with Volgistics Volunteer Management. The billing is automated monthly, and easy to manage.

Vorteile:

I really enjoy the ease of this software to manage my volunteers schedules. I can assign them to various roles once they have completed training and then they are able log-in and sign themselves up for their desired shifts. It makes my job a lot easier that they can schedule themselves.

Nachteile:

The software doesn't allow for much customization, and on the administrator end there is a bit of a learning curve to understand the terminology, and how to set everything up.

Volunteer Tracking and Trending

Kommentare: Great support team. Easy to work, and if you ever doubt your choice, there is a support team available at your finger tips.

Vorteile:

Features and ease of use. It gives us everything we need to track our volunteers

Nachteile:

None! Volgistics was a PERFECT fit for what we were looking for. Our hospital is part of a system, and other hospitals within our system are utilizing the same program!

Volgistics is a Winner!

Kommentare: Oustanding

Vorteile:

I have been super-satisfied with Volgistics - it covers all the bases and is extremely user friendly and the support staff is the best bar none. It's really intuitive and very clearly laid out.

Nachteile:

There is nothing not to like about this system.

I have enjoyed working with Volgistics, it's user friendly and intuitively designed for scheduling

Vorteile:

The user experience is straightforward enough that I'm not worried when I send volunteers to the site to sign up for shifts. It's also handy to keep all my information in one place so that I can easily pull reports, and upload information that I need my volunteers to access.

Nachteile:

I like that the software is internet based, but because all of the changes I have mistakenly deleted entire schedules, which was challenging to recreate. It'd be create if there was an undo button.

simply the best!!!!

Vorteile:

I use Volgistics almost every day, its one of the best volunteer management system by far, I used to use other management systems which I found no joy, however this is a easy to use tool in getting voltmeters self scheduling this saves time and effort, you can also customer your program to the stuff you use instead of paying for unused service which I personally think its quiet great, a big thumbs up from me.

Nachteile:

the mobile site part is very slow which needs some work i assume because of the size and the loading on our mobile maybe that could the reason.

Volgistics customer support

Kommentare: Volgistics is a company that provides software for managing groups of volunteers. It is a hosted application, which means that the data on volunteers is kept on Volgistics servers and is accessed by web browser. Fees are paid based on the number of volunteer records. We use them for managing two relatively small sets of volunteers (500 or so). A most amazing thing about their customer service is that if you have a question, you CAN'T call them and speak to anyone. BUT, you never have to. Their documentation is a collection of numbered articles, available on their web site, covering just about everything you could possibly want to do or know. It is complete, detailed, thorough, understandable, almost beyond description. If you have a support question, you make it by email, and what you usually get back, very promptly, is an answer that usually is a reference to one of their articles. If the article does not completely answer the question in a completely understandable way, you can ask a follow-up question and get a prompt clarification. But you don't often have to. Their documentation is so complete that for all one can tell their support staff is some guy with a laptop in a hammock by a beach somewhere, sending out documentation links in response to support questions. The documentation is so good, that's just about all it takes to do support. Anyone who ever has beaten his head on some computer program trying to figure out how to make it work will love Volgistics.

Volgistics

Kommentare: The customer support has been wonderful! They respond very quickly and are very thorough. They provide steps on what I need to do as well! I probably could find some of these answers in help, but I tend to rely on customer support because they provide information so quickly and it is easy to understand so that I can take the information and apply it to what I need to do!

Vorteile:

Just about everything you need to do with volunteers is within this software program.

Nachteile:

Wording and navigation is not very intuitive initially. A little bit more of a learning curve than a lot of other data base systems I've used.

Throughout our implementation and now support and maintenance Volgistics has been wonderful!

Vorteile:

The Volgistics team has always been responsive, friendly and knowledgeable. The software is easy to us and the help areas explain 90% of what we need to do.

Nachteile:

I really can't think of a "like least" for this software. For a package software that we use to fit our needs there really aren't too many constraints.

Customer Service / Techncial Help is second to none!

Kommentare: Customer support and technical help is outstanding. Their are many videos and tutorials but if you still need help, they answer your questions very quickly and thoroughly.

Vorteile:

This is very powerful software with SO MANY features and options - many more than I could possibly use, but they are there if you do have a need and I keep discovering more and more useful features.

Nachteile:

Initial set-up can be a little overwhelming and intimidating, but only because there are so many features and options.

Volgistics is a complete answer for our volunteer management

Kommentare: This system has allowed us to combine two full time paid positions into one. We have better communication with our volunteers. Recruitment is so much easier and effective. The system has grown with our organization and has ways to fits most of our needs. It has transformed our volunteer services and we constantly hear how much our volunteers love it!

Vorteile:

-Web-based, can access database from home. -Great features: online scheduling for volunteers, touch screen sign in, auditing, reporting, reminders, emailing sets of volunteers for recruitment. -support is consistently efficient -Billing is according to how much you use -easy to learn and implement -love the online applications with schedule feature

Nachteile:

-help menu is sometimes overly simplistic -no direct phone number to a help desk -no training available other than the help menu

Overall good quality, but needs improvement.

Kommentare: Ability to track our volunteers!

Vorteile:

Easy to email and track all volunteer hours and store volunteer data for reporting purposes. Customer service is great at responding to questions, though it sometimes takes a little time for a response.

Nachteile:

Sometimes it is difficult to navigate, but you just have to get used to it. Also continually have to upgrade or delete archived volunteers with set limits on how many volunteers you can have entered.

Probably the most cost effective volunteer management software for the features.

Kommentare: In one word Frustrating.

Vorteile:

It was much less cost than the other options available.

Nachteile:

Customer service was terrible, there was no phone number and it took days to get an email reply.