Uptrends Erfahrungen

Ein Tool viele Funktionen. Für Transaktionsorientierte Webseiten/Services zu empfehlen.

Vorteile:

- Transaktions- und Sales Funnel Überwachung - Webforms Überwachung - Online Kunden Center Login Überwachung - Website Performance Tests

Nachteile:

Page Speed mehr Einblicke und Empfehlungen

Good for shop monitoring

Kommentare: All in all, this is good software. Helped us improve our online shops - with monitoring response times over time and comparing them between the stores.

Vorteile:

That it simply works and provides reliable data. We use Slack a lot, so slack integration is a big plus. Ease of use - the entry level is not too high, so anyone can configure it at the basic level. Customer service is great also - people are kind and always willing to help.

Nachteile:

Transaction monitoring is a little bit expensive for what it does.Configuration is simple but has its limitations. Yet for our use case, it is fine and working.

Uptrends

Kommentare: With uptrend I can increase the price of my products. The increase has helped in the growth of my business.

Vorteile:

The high swing low and the high swing high makes it easy to predict the products price. The higher the cost, the better for my website. I love it because of its potential reward relative to risk.

Nachteile:

It is very difficult to determine the cause of an uptrend since it consists of High and low swings and can affect a business either positively or negatively

Unfair business practices - READ THE FINE PRINT

Vorteile:

Works overall. Does as advertized and easy to use

Nachteile:

We had a yearly contract with Uptrends. I attempted to cancel it several days before the expiry and they told me there is a 3-month notice period and refused to cancel. I have not seen any SaaS company that needs a 3-month notice period, so be aware before signing up. These guys are running a scam with their cancellation policy.

Site monitoring for hosted environments

Kommentare: overall a very positive experience and I would implement it again. It's been instrumental in monitoring of commercial sites

Vorteile:

easy to setup. reasonable prices. very good support

Nachteile:

The sales people used to be aggressive. Not really in a negative way, but regularly trying to sell more. That's changed since the acquisition.

Very easy to use and some great features available

Kommentare: Great product that is very easy to implement, setup, add monitors. Hassle free and easy to use.

Vorteile:

We use uptrends to monitor our live API endpoints as well as websites. With the website monitoring you can add various levels of monitoring where it can login and test certain aspects of your website to make sure all is OK. Very Handy. It notifies us immediately if we have any issues which is essential for ourselves and our customers.

Nachteile:

UX is a bit dated but since it works great I don't mind this much.

Beware of 12 month contract with 90 day termination notice

Kommentare: The worst SAS contract I have every seen for a moderately useful product.

Vorteile:

Their monitoring is fine. They were helpful in getting us set up.

Nachteile:

Buyer Beware: when signing up, you are agreeing to a 12 month contract with a 90 day termination notice. If you complain about this, their customer "service" will send you a screen shot of the contract with these terms highlighted. The 12 month term is not mentioned on the website. They aren't offering annual pricing with a discount vs monthly pricing. Nope, you're just signing up for 12 months with a 90 day out.

Reviewing Uptrends for Monitoring

Kommentare: Monitoring SSL certificate status and website availability

Vorteile:

The Web availability of HTTPS endpoints and SSL certificate monitoring

Nachteile:

There is no way to monitor availability of JAVA based applications that do not have a public facing URL

Very difficult to cancel

Kommentare: It was very difficult to cancel. Most SAAS companies allow a user to cancel within 30 days and they can cancel on their own typically with a cancellation button or form within their account. I tried to cancel but they require you to send in a cancellation request which is not typical for a SAAS service. I put in my request and they informed me I was to continue to pay for 90 days upon request to cancel. They continued to bill me for the 90 days after the request which was very unethical. When I asked about most SAAS companies allowing a 30 day notice, and with nothing specifying this on their main webpages, they then presented me with the fine print in their TOS that it's required to continue to pay for 90 days after the cancellation request. I told them I would be happy to pay for the 30 days but not 90 so they threatened to turn my account over to their legal team and used threatening tactics to get the remaining 60 days. After many back and forth threatening emails I finally decided to just pay the unpaid invoices just to get them off my back. This company has very unethical practices and I wish I would have read other user reviews with the same issues. Stay far away from them.

Vorteile:

Alerts are good when they work. You run out of credits quickly.

Nachteile:

Expensive and support lacks. They use threatening tactics when you try to cancel.

Beware of Predatory Licensing

Kommentare: Was great until I needed to cancel. I wouldn't use them again just because of their business practices.

Vorteile:

The monitoring and alerting features worked well and did what they promised. The UI is not the most intuitive, but it works once you get past that.

Nachteile:

The company relies on abusive licensing terms to retain customers with a ridiculous policy that says you have to pay for 3 months of service after you tell them you want to cancel. They won't issue a waiver on this.A company confident in their tool should encourage retention through a great product and customer service, not using the fine print in their license agreement to lock you in.

It works

Vorteile:

- It works- Easy interface- Reliable- Several monitoring options / locations

Nachteile:

You can't purchase upgrades or services on invoice

Uptrends Continues to Shine

Kommentare: We love the product, and trust it across our portfolio. It's clear and intuitive to use for the most part and the support team are first rate if you ever need to engage with them. Really happy we moved to Uptrends

Vorteile:

It's easy to use, and customise and you can get up and running with a basic monitor really quickly. Support are excellent in assisting you get the most out of the product too, and have proved really useful when exploring the more complex monitor and journey tracking that is available

Nachteile:

Don't like the new UI, but honestly, it's just a case of getting used to it. I wouldn't not recommend the product because of this.

Great tool for monitoring downtime and reporting on uptime

Kommentare: The team at Uptrends is great to work with. They helped us onboard at the beginning, helped us make changes to our configurations when necessary, and were very flexible when our Legal department had very specific requirements. Whenever we have questions, they are there.

Vorteile:

The ability to consolidate metrics across all of our websites, along with real-time alerts of issues is terrific. Use of mobile app allows you to be in touch with what's happening any time and anywhere. I also like the way billing for services is done as it affords a great deal of flexibility. We can swap credits from one site to another, or change monitoring increments to make credits available for something else as needed. this ultimately gives us the ability to modify our product mix very easily.

Nachteile:

No real issues. The dashboards provide many options, so it can sometimes be confusing to know where to find exactly what you're looking for. This would probably be solved though by my creating a custom dashboard which is a standard feature of the product.

Excellent service, indispensible for our business!

Kommentare: We now spot downtime BEFORE our customers notice it, and we get insights into the exact problem by means of waterfall charts and screenshots. Finally, it's super easy to generate detailed SLA reports, which we use both internally and provide to customers.

Vorteile:

Uptrends allows me to detect, in real-time, when systems in production break. When that happens, we get perfectly actionable telemetry fed directly into our SOC, so the team can pick it up and start fixing it.

Nachteile:

Nothing. It's really a well-rounded and mature offering they provide.

Perfect for monitoring your SaaS applications from a user perspective

Kommentare: Very positive. We not only use it to monitor the health of our applications but it also helps us when investigating performance issues.

Vorteile:

It is easy to use. Scenarios are easily created and managed. It also covers the possibility to monitor the entire end-to-end solution

Nachteile:

I think the user management part can be improved. Next to that, the timeframes to monitor are not easily defined and implemented. Sometimes you just want to snooze your alerting (not your monitoring).

Uptime Monitoring

Vorteile:

Uptrends provides monitoring from several locations across the world for uptime and performance and provides us the full insight on availability and identify any trends that may occur.The Uptrends portal is easy to navigate and to configure including dashboards and reporting.

Nachteile:

It would be great if we could difference between planned outage vs. downtime or if we could include it as part of our automation so the specific base monitor is disabled for alerts during the planned maintenance.

In Betracht gezogene Alternativen: Freshping

Gründe für den Wechsel zu Uptrends: Provided more features and SLA Reporting

Great Word wide Monitoring System

Vorteile:

- Very easy to create Monitoring Checks- A lot of third party integrations- personalization of the dashboard- Escalation levels

Nachteile:

-Difficult or not clear to add Alert/Notification to a Monitoring check

Amazing and Secure

Kommentare: Instant downtime detection, SMS alerts and more. The customer service is amazing when you have a question.

Vorteile:

The product is easy to setup and runs without any hickups. We have had this software running for years and we still love it.

Nachteile:

The user interface looks a little outdated, but that is the only downside we have with Uptrends.

Nice tool to track your uptime

Kommentare: I use it for all of my project, it’s worth the money

Vorteile:

Lot of options and features to track uptimes und downtime’s, lot of great features like order process tracking

Nachteile:

In beginning not easy to set up but they have great support who explains all und help you if needed

Facilitated and effective monitoring

Kommentare: Almost 2 years of use of alerts for the Live services of our customers and in-depth analysis with the RUM service to identify bottlenecks in navigation and portal performance.

Vorteile:

Very easy to use and flexible in configurations

Nachteile:

RUM is perhaps expensive but remain easy to use

Very nice usiing this software

Kommentare: Very nice usiing this software

Vorteile:

Monitring endpoints and availability summary

Nachteile:

nothing much that i did nott like this product

Best Monitoring Suite Out There

Kommentare: Our experience using Uptrends has been excellent. Their deep suite of tools enabled us to pin point performance issues that we'd been unable to identify with other tools.

Vorteile:

From the basic uptime alerts, extensive monitoring capabilities (including uptime, transactional and API), and detailed customizable reporting, to the ease of use and great scalability, there's a lot that we love about these tools. In cases of more complex challenges, the support team is very receptive and proactive in helping us find answers. Also appreciated are the periodic check ins to ensure we're getting the most out of the product.

Nachteile:

No complaints here! Uptrends is a robust, mature tool suite that's helped us resolve issues and constantly improve application performance.

Great tool for monitoring our sites

Vorteile:

Generally very easy to use and get up and running straight away. Quite a few different ways of setting up alerts which is nice, not just checking for OK responses, but checking content of response.

Nachteile:

Although easy to set up initial alerts, the UI was quite hard to navigate and find the features. WIKI entries saved the day.

Uptrends has been proven useful and great value for money

Kommentare: It gives us a piece of mind for a very low price.It is able to alert many of us which have been useful.

Vorteile:

Easy to configure and set up. After that it just works without need for maintenance.It does what we expect it to do (give us alerts when websites are down)

Nachteile:

We have over 40 web sites, someones not each to keep overview.Would be great to have an app to manage Uptrends (or if you have, I have not used it)

Uptrends review

Kommentare: We use Uptrends to gather data on our services for troubleshooting, and provide uptime reporting to our customers

Vorteile:

Reporting and being able to browse historical data is by far the most interesting part of Uptrends for us. It provides us with detailed uptime reporting to match Service level agreements. In addition to that it allows us to spot issues by analyzing recurring issues

Nachteile:

User and group management is needlessly complicated and not intuitive for a first time user. It works once you get the hang of it but it could be handled in a much simpler way without hurting its functionality