Über Amicus Attorney
Die Kanzleiverwaltungssoftware Amicus integriert deine Informationen in ein einziges System, um Effizienz und Rentabilität zu verbessern.
The ability to integrate your emails, calendar, reminders, and case load all in one is what sets amicus apart. Whenever I have had a problem the support team has acted promptly and efficiently.
The billing feature is very cumbersome and is not easy to use. The billing templates are terrible and you must have extensive knowledge of Report Builder to modify the templates or to create new ones.
Nutzerbewertungen filtern (187)
Amicus Attorney is my favorite software. Period. I have used it for many years, and it's fun.
I actually look forward to pulling up the program (it reminds me of the best secretary/paralegal I have ever had). Everything is at hand, and connected to anything I need to do, whatever task is immediately at hand. It is flexible enough to accommodate interruptions in work, and powerful enough to take on every task I need to perform. When I was practicing full-time, my overhead was 30% while generally in the profession 40% to 60% was considered normal. My billing hours went up dramatically, and my family time increased commensurately. The tech support has alway been terrific. I had been practicing for several years before the personal computer was introduced, and I am not a computer wiz. When I needed tech support they were always on time and always fast and effective in sorting whatever I needed. The online tutorials are also terrific - clear and easy to follow; allowed me to use advanced features initially beyond my ability. This is a great program backed by a solid company with real integrity. I is always a pleasure to do business with them.
Paying for it, of course. Worth the money, though in increased billing hours and increased time with my family. Several years ago there was an separate accounting add-on, which I used and did not like at all. I am not sophisticated in accounting principles or software. Tech support was good, but I ended up doing it the old fashioned way (hired someone).
Kommentare: I have used Amicus Attorney in the past and have always been happy with the efficiency it offers. I am the administrator and daily user of the program. The billing program is easy to use and the organization of client's files is a time saver.
The efficiency. The program for billing is easy to operate. The management of client's files is essential to our practice. Being able to add all contacts to a file is a time saver when working with same.
Nothing I can recall at this moment. I so far have not had a bad experience with this program.
I have been using Amicus Attorney since 1996. I love/hate it.
Amicus integrates your calendar, contacts, email, phone calls and matters and reminds you to create docket entries for all appointments, emails, calls, documents, etc. The beauty and economic benefit of the software is that it helps you to capture your time and to keep you organized. Over the years, Amicus has added things like Amicus mobile (which allows you to access features from your mobile device or any web browser) and a client portal (which allows you to permit clients to access certain information). I have always considered the most important element of the software to be the communications module. If you turn on email integration and make notes of all of your calls using the software, you can quickly review what has been happening in a case by turning to the communications module. You won't forget to docket your time for all those communications.
While many other features have been added, the developers have not made material improvements to the communications module since email integration was added in about 2001. Obvious improvements have been needed since then. For instance, you cannot access scanned or faxed letters from the communications module. These can be added and viewed in the documents module and in a chronology module (added in about 2015), but neither option is not ideal. Flipping through communications should be as easy as flipping the pages of a paper file, but it's not. It is the organizational equivalent of having one file folder with your emails and phone calls, and another file folder with your faxes and letters. You have to flip from one folder to the other to view each. Also, you should be able to filter communications. For instance, you should be able to display only client communications, or only counsel communications, but you can't (even though there is a field for role on file for each contact attached to a file). The chronology module will put everything including all communications and documents (including letters and faxes) in chronological order, but you can't filter the chronology to show only communications (it will also show every document, docket, calendar appointment, etc.). I have looked at alternative practice management software several times over the years and haven't seen one that I am adequately attracted to want to make what would be a painful change.
An Aging Software
Kommentare: Overall, Amicus is a solid case management software, but given their choice to switch to a model that does not truly have their customer's best interests in mind, it was simply not a software we could continue to use or support.
I have used this software for over two years at the law firm I work for. Ultimately, the software does everything we need it to do and them some: track case development, client information, time spent, etc. The software served its purpose well and has kept our firm organized and up to speed with all our cases.
While we have a large database of clients and still depend upon Amicus day-to-day for our older cases, we ultimately made the switch for other case management software a year ago, for one sole reason. Price. While Abacus decided to go the route of so many other similar products and only offer a subscription-based model, this was not something that ultimately suited our needs, and we had to cut ties.
Antwort von AbacusNext
vor 3 Jahren
Dear Jeremy, Thank you so much for taking the time to review Amicus Attorney. We're so glad the software meets your needs. While we're sad to hear your firm switched to another case management system, we want you to know we're committed to providing our clients with exceptional value. Please feel free to reach out with any additional comments. Warmly, Katie Ternes Marketing Coordinator AbacusNext (858) 882-4882
Good software that could be great
Kommentare: Paperless offices require careful organization and this program provides a good platform. It is a little pricey, but their customer support is great.
The interface is well designed, it does a good job of maintaining data integrity. I feel that it does allow me to keep fairly organized, and it is helpful as far answering the phone and being able to get right on top of things, it is great. The sync with Outlook works most of the time, and it does a nice job with duplicates. The time keeping seems to catch almost everything, but needs improvement.
There are two possible setups, I think I chose the wrong one for my situation. If you have a "split" setup then unless you are on your network, you cannot do a lot of necessary things --such as generate documents, The handy tool that pulls up all your documents that you will need at trial, you guessed it. Finally, there are things that should be easier to do, such as copy complete tables of data.
You don't get what you pay for.
Kommentare: Awful experience. Felt like we were sold a lemon from a used car salesman who failed to recognize us when we brought the defective product back for repairs.
We are able to customize pages and add new fields to collect data. But data is worthless unless you can get it back out in a useable report, which this program cannot do without a degree from M.I.T. The support is slightly above average, but we were forced to contact them almost daily.
Too many to list. Program crashes DAILY! Not intuitive, huge learning curve. The quality control in awful and it is a certainty that any version upgrade will break a feature(s) that was repaired in prior versions. We DO NOT rely on the calendar since we found it is not accurate and never synchronizes with Outlook as promised, over, and over, and over. Since being forced into a subscription based model, we have found it is no longer cost effective. We opted to have a developer custom write a program for us with all of the same features provided by Amicus Attorney. Development to distribution and support, we will realize a 90% reduction in annual cost, but have a more robust program and better support.
Exchange with QB is lacking
Kommentare: 6/10 overall.
Cost effect client management and time keeping software.
I don't like the way that the client trusts reports are printed and the inability to customize the reports. It makes 3-way trust reconciliation difficult.
For our purposes, this software does everything that most the firm members expect of it.
The calendaring feature works as expected, and all members associated with that event are able to see the event on their calendar and make any changes or updates to it, as necessary. The telephone feature works, even if you don't have your phone system connected to your computer, as it allows you to make notes and keep track of your billable time. The time entry assistant is really nice, as it allows you to identify items in your day that you may have overlooked for billing purposes.
Does not integrate as seamlessly with WordPerfect as I had hoped, an does not lend itself to some email providers other than outlook.
Amicus Attorney was my first legal management software. We both started together almost 40 yrs ago.
Permits me to practice law. Amicus is easy to use and very intuitive. It's just clicking away, and getting things done. Now, I can be anywhere and use it from my tablet or a laptop computer if I am out of town
I was never able to incorporate Amicus' billing software so I continued to use Timeslips, and both work well together. Now that Timeslips is getting expensive, I may give their billing software another try. Perhaps now it is intuitive as Amicus Attorney.
The contact rolodex was very helpful. The program was east to learn. The contact layout was great. The calendar system was amazing as it would remind you that you have an upcoming appointment.
I felt like the software was very basic and was mainly used for a calendar system or for taking notes.
The new way to practice law
Kommentare: Overall I like Amicus. I looked at a number of applications, some less or more costly and settled here after talking with other attorneys who use a number of different applications. Amicus helps you become more organized, particularly if you are in a smaller firm environment. It can also reduce your overhead by reducing the need for staff because of how it integrates information, particularly timekeeping and billing.
This program is a good integration of: document management for clients; contacts; task and deadline tracking; timekeeping; billing; and, an email program. The fact that it can be accessed online and via a phone app is a major plus. You don't have to travel with a laptop and can access all of your files anywhere. The way it sorts emails, documents and everything else by client files that you can create is very useful in keeping you organized. Depending upon the settings you select, much of this is done automatically by the application. Multiple users can access and work on client files and immediately share their work with other attorneys in the firm. It's a very collaborative platform. I like the integration with QuickBooks and truly appreciate the ability to work with operating and client trust accounts. However, QuickBooks is the only financial management program with which it integrates. I have been at this almost a year and learn a new function daily that improves my effectiveness for clients. Their technical support has been great. I am crazy about their support staff and can tell you this is a major reason that I have stuck it out through a steep learning curve. I also appreciate the fact that it has an open forum where users can recommend changes and improvements. I am impressed that Amicus actually takes action on suggestions and has adopted user recommendations. This is a nice value add proposition.
There are some significant limitations. The application integrates seamlessly with Microsoft Word but not at all with the WordPerfect suite of programs that many attorneys find to be the standard in the practice and better that their Microsoft counterparts. Amicus indicates that it is considering creating an integration with the WordPerfect suite. Amicus limits users to 20 GB of space that is not much in this day and age. Expanding the account size within Amicus is very expensive. The application integrates with Dropbox, which is a more affordable option to add storage space. Yet, oddly, it does not integrate with Microsoft OneDrive. This is also a new functionality that Amicus says it is considering. When evaluating this program be mindful of this restriction as it can easily double the actual cost of moving to this platform. Getting documents out of and putting them back into a client file is a bit cumbersome. It also takes time to learn how to save versions of the same document and the versions are not easily seen. Moving emails around is a awkward. It is time consuming to select a group of emails for filing. Similarly, you cannot select an entire conversation on a subject, regardless of whether it is in your Inbox or Sent box, and place them in the client file. So, in some cases you need to clean both Inbox and Sent mail and place items in the client file. A real time killer. I have found that the application times out or snags on occasion.
Our Recent Upgrade
Attorney Schaeffer and I chose Amicus Attorney for our firm many years ago when we went to a legal tech show and I think Amicus was first coming out. We have been through I don't know how many upgrades through the years.
My favorite version we have used was the one for small firms. That was our last version. It was easy to use. It had a great look to the program when you opened it up like having a file cabinet. For someone like me with dyslexia it was much easier to view the client page. To me the old version was something Steve Jobs would look at and have approved. It had a good feel and look. I used to like showing it off to visiting attorneys because it was so cool. This new one is just a program.
I like the way the documents open with this new upgrade when attached but other than that there is very little I like about this new one. It is a little more confusing to explain the process of inputting new clients. I write our policy and procedure book and I always want to make it so anyone could pick up the policy book and be able to use the program and put in a new client, attach documents, write letters, etc.
Maybe it was just that I was used to the old program but there were things that made more sense with it when explaining the process.
Amicus always trys to make a product that is easy to use and learn which this product is. I really like the way it brings up the documents to be able to see them once they are attached to the file. It is also easy to put in notes about the document. I review the medical records and put notes on the file. Your tech people are always helpful and pleasant.
Unfortunately I have found many glitches with this upgrade that I do not like. One is when you are attaching a new person to the file you get choices from the contact list but there is no way to review the person to see if the address for that person is correct. We have doctors who work out of multiple locations. I asked someone at Amicus and they told me there was no way to do it. Our old Amicus program allowed us to do this. Another thing was if someone else has the file open I can not cut and paste from the custom pages area. I prepare depo billing while the attorney is preparing the client and if the attorney has the file open I can not cut and paste info from it. Also because most of us have older eyes we need the resolution made larger on our computers. This distorts the info on the people on the file. You can not see all the phone numbers or the e-mails. Another thing is there any way to make the program use fax numbers with out the ( ) on the area code number. We use ring central for computer faxing and it takes twice as long to try take the () out and put a hyphen in when copying and pasting into our outlook.
Kommentare: Moderate. I loved Credenza. I use Amicus because it it is the least bad of the server-based options. I have often thought of retiring from law and working on a program that actually works the way lawyers do. The number one issue is the inability to have a workflow overview.
Easy to keep track of client info and who is who on the file, plus scheduling events
1. Document management sucks. I am sure that I am not the only person who keeps all documents organized in Windows subfolders. We should be abler to access and manage documents seamlessly and use that functionality in Portal. 2. Inability to create a workflow overview: we need to see status of file at a glance. The Chronology function is too cumbersome and is only chronological: not theme/category-organized. It does not tell us what is really going on in the file 3. Email integration almost never works well: multiple duplicate copiers for all recipients and not easily searchable. 4. Inability to immediately create letters to a contact ("person") on a file using firm letterhead. This should be a no-brainer but even your seminars can't teach us that. 5. Server version constantly crashing and freezing, meaning that all notes on the desktop are lost. 6. Notes are really hard to work with: impossible to reply to a sticky in a way that keeps a chain going and shows to whom the sticky was sent. 7. The custom pages function is really primitive
A great program getting better
Kommentare: Amicus has assisted me organize my practice for over 25 years. The integration with the Billing program, Quickbooks and the APX credit card payment acceptance program is a convenient timesaver, very much appreciated.
The program's visual layout, divided into files and calendar, is easy to understand, easy to use and easy to teach new users to use. The program allows people, events, and documents to be easily associated with files and integrates with Outlook so that emails with their attachment can be retained, tracked and reviewed.
The program's file tab includes an events tab which focus solely on the attorney and staff actions and events. No way exists to track the primary events in a litigation or transactional matter without being inundated with every timeslip and calender event on the case. As a result, the diamonds get lost in the overwhelming minutia and the events tab rarely gets used. Additionally, my firm's primary focus, even before tracking any time or events, is the client and the events that are contained in their story. THE PROGRAM HAS NO MEANS TO SEGREGATE AND TRACK EVENTS IMPORTANT TO THE CLIENT'S CASE FACTS WITHOUT GETTING EVERY TIMESLIP AND EVENT ASSOCIATED WITH THE CASE. Again the diamonds get lost in the overwhelming minutia and the events tab rarely gets used. It would seem that the program could have user designated tabs to track client, not attorney, case facts, court appearances, depositions, and key events to close the transaction or case without having to sift through endless timeslips and events. Documents can be tracked by case type however to change the selection of document types, the documents associated with that particular case type must be modified. From a users point of view it would be more beneficial if document types could be designated from a modifiable pull down menu. For example, documents filed with the court could be identified as pleadings but as the case progress the documents could be identified with motion 1, motion 2 and motion 3 by the user.
Great Entry Level Solution
Kommentare: Overall, AA Online is a terrific product, great value, great customer support (which is rarely needed). As long as you know that it is a starter or limited to solo/small firm practices, it's hard to find a better product for the money.
Right out of the gate, the client portal is the feature that sets apart AA from every, other legal case management software. There are only one or two other programs out there that offer this feature. If you have a practice that requires client updates or have clients who use email for case communications, the Portal can dramatically reduce that in box volume as well as provide needed security. It's also a great marketing tool. Very few firms offer this to their clients. Flexibility is number two. There are few, other programs out there that allow the user so much control over the data fields and how they want to use the program. If you are happy with the spreadsheet style software that costs a fortune to modify or customize, AA is not for you. You can do as much or little work on it as you like. Connected and all inclusive solution. AA syncs up well with MS office products like Outlook and Word and plays nicely overall. You can use the AA calendar and email if you like, but if you're used to Outlook, no problem. AA gives you everything you need to run your practice with the case management, billing, reporting, email, and document generation. For a modest amount you can add the accounting to it. Easy to use. I have tried other programs but haven't found anything that is as easy and intuitive. There are certainly more powerful programs out there and the Amicus Online edition we use definitely has its limitations when it comes to a web browser based system.
It's not meant for more than 3 or 4 attorneys. If you need something more robust go with the hosted environment where AA runs on their servers in a dedicated environment. AA Online is a great solo/small practice, starter software. WARNING: Bear in mind that much of what you set up in AA Online will NOT transfer over to Amicus Premium in the hosted environment. If you are thinking of ever switching over to the full version of AA rather than the web version, do not spend a lot of time/effort with templates and workflows as very little of that will carry over.
Much more clunky than we had hoped. Large learning curve. Making do for now.
TIME & MATTER MANAGEMENT: Timers and time entries are pretty simple. Knowing all people involved in a matter all in one place; engineers, judges, etc. is a great feature. Adding emails to a file is a good idea but time-consuming. Having all the data for a client in one place is good. BILLING: I like that the Billing and Attorney sides are separate. Billing and accepting payments works quite well. Amicus can do split billing which is important to us. The interface with Quickbooks is quirky but after 1.7 years of working with it we've figured out most of the issues and found workarounds. Reports can be downloaded to Excel which is vital to my managing the firm.
CONS: The end-user learning curve is huge and not intuitive which has led to a lot of attorneys entering time and not using Amicus for anything else. Text onscreen is exceptionally small, and for most users, problematic. The interface is not intuitive and takes a lot of trial and error to find the best ways to find what you want or report on the issue. We were lead to believe that the document management interface would work for us, but upon trial found out it would not work with our setup. So we're still dealing with Microsoft Explorer for managing documents, which is problematic. Overall our approval level with Amicus is likely only around 50%. There are so many features that we liked in the concept that has been difficult to get attorneys to do because the interface is not user-friendly. TIME & MATTER MANAGEMENT: Data for our conflict database did not translate well from our previous system so conflicts checks take too long. Adding emails or files to the matter is very clunky. Ticklers are quirky and hard to work in Outlook. Tickler Reports are too limited events with no date range, or date range but no file selection. Running tickers for only one matter is impossible. Need more filters. BILLING: Reports downloaded to Excel are impossible to use due to all the merged fields and lack of use of tables. We have to download Reports to CSV and spend time figuring out what the column headers actually are. I use the selection tools to view onscreen matters or time entries by
Used to be the best in field -- but now there are many competitive choices.
Amicus Attorney Premium is a reliable product. Once it's up and running correctly, there are few bugs. It is a highly flexible program chock full of more options than anyone could ever use. I prefer to avoid the cloud, too much risk of privacy issues, so even though an in-house server is old school, I prefer it this way. MS Exchange sync which gets calendars and contacts to the cell phone is excellent since 2015, best it's been since the old days of synching to the Palm Pilot. While I am listing a number of cons below, this software is the center point of our practice.
Since this software was purchased by Abacus Corp in 2016, the price has gone up 75% -- what a sticker shock! IMHO, the tech support under the new owner is no better or worse. As for improvements to the product, the new owners seem to be focused only on selling their own add-on products --- the announcements tout how AA Premium now links to Abacus Product XYZ, but AA Premium has received any new features. They promised a cell phone app for remote access as part of the February update to AA 2017 and it still has not been released. They have added links to their add-on extra accounting and law products, but not updated any features of the core Amicus Attorney program. There is still no iPhone or Android app for remote access, one still has to use a browser on the cell phone to reach AmicusAnywhere. The process for writing SQL reports is complex! Also, the move from WordPerfect to Word (a necessary evil in today's world) meant losing the highly flexible document merge abilities of WordPerfect. I've been with AA since 2001; if Abacus doesn't produce new features, however, I will look to move my office to another product that seems more modern even at the risk of going to a web-based product when my two-year contract expires.
Amicus Attorney Review
Kommentare: I have a small 5 attorney firm. with a large support staff. At any given time, we handle about 1,000 active files. Our practice is very paper intensive. We've tried to go paperless, but it doesn't quite work with out type of practice, so we still do things the old fashioned way ... with file folders and legal pads. I've been an Amicus Attorney user for over 10 years. Prior to that, I tried and use several other "name brand" case management systems. Until about a year ago, we used the Amicus Small Firm program and it worked great. We switched to the Premier edition when we upgraded our server and all of our workstations. The premier edition was more adaptable to our practice. First of all, it was faster, second, we liked the better document management and third, for a rather small increase in cost, we got more bells and whistles. There are at least a half dozen firms in my area that are now using Amicus because of my recommendation. The links with other programs like Outlook are seamless. One calendar entry in Amicus updates Outlook and my laptop and my phone. I have not seen another case management program that has a document assembly system for letters, pleadings, emails, faxes anywhere as sophisticated as Amicus Attorney's. Also, check out their "Do" button and their "precedent" processes.
Their support is fantastic. Very little wait time. The support people are courteous, knowledgeable. and patient.
In many ways, the program is overwhelming for some of our staff. It takes a lot of time to train new staff members on the program. Also, there are many things that the program does that I haven't been able to use because it takes a lot of time to set up those things. This is probably more of a problem with smaller firms that don't have staff who just handle equipment use. In addition, we're WordPerfect users. I feel that the program works slightly better with MS Word.
Amicus - Intuitive without Obtrusiveness!
Kommentare: The practice of law at any level is a business. As such the bottom line must always be considered. Amicus has saved money for the firm and has also made money for my practice. It has saved money by being so efficient that I have reduced staff. I no longer need a file clerk or an assistant to take time to organize my time, calendar, and tasks. Amicus does all those things automatically. Amicus has made money for the firm by automatically and efficiently creating time records and bills.
Amicus has allowed my firm to be at the forefront of our industry by enabling us to be completely paperless and meet the Federal and State efiling requirements. The automated document control features saves time by allowing us to skip the scan, save, move, paste, and name, routine of saving documents to locations where they can be found. Amicus does all those steps automatically, and in addition, has the capability of allowing you to preview documents in the Amicus file without even having to open them! The customization features allow you to make Amicus look and do the way you want tasks done. You do not have to conform to it, Amicus will conform to you. The creation of timeslips and billing will shock you in its ability to capture all your time. Reviewing and editing time entries is fast and easy. The publishing them to a bill is seamless and fast. The ability to preview and edit bills is efficient as well. And of course, you can customize your billing templates to make your bills look the way you want. The Client Portal is another firm saving feature. It allows you to give access to Clients to view documents, events, messages, that you select. I view it as a malpractice insurance feature! All communication is open to the Client. They can view their documents, their appointments, and can message you. It totally eliminates the complaint that, "I can't reach my lawyer." Everything is there for them to see. And again, only what you allow.
Amicus is a really great product. Little issues such as the Client Portal is a little finicky can be improved. It is a new feature and needs to allow Clients the ability to reset their password and to log on easier.
Great Client Management Software
Kommentare: Even despite the update issues, I think this is a great program and is extremely helpful in managing client files.
The best feature of this program is that it links all information to the client file. You click on the client's file and you can look up all timesheets, communications, appointments, events, tasks, deadlines, etc. This is an invaluable tool in the legal field!
The main complaint I have about this software is that it requires periodic updates which is fine in and of itself, but it is a huge process to update. Customer service gave me an instruction sheet on how to update the software and stated they do not help with the update. When I reviewed the instructions, they were only something an IT person could do. We are a small firm and I'm the one who does the computer work. I would say I'm fairly knowledgeable when it comes to computers, but the upgrades are extremely technical and definitely require IT. They did eventually do the updates for us after we called and complained and asked how they thought regular office people (not IT) could get through the instructions. This was my biggest issue with them.
Antwort von AbacusNext
vor 3 Jahren
Dear Heather, Thank you so much for taking the time to review Amicus Attorney. Here are AbacusNext, providing quality products is very important to us, so we're very glad to hear we're delivering on that promise. Would it be okay with you if we post your review on our website? Feel free to reach out if you're interested in being part of a case study. All the best, Katie Ternes Marketing Coordinator AbacusNext (858) 882-4882
Amicus is generally an ok product, but is lacking in several respects.
It allows the members of my office to act as wild ducks flying more or less in formation, i.e. it provides a common path for all of us to stay organized and communicate regarding information in our system.
I would switch to CLIO if I did not have so much data that would need to be replicated. (History creates inertia.)CLIO has so many good features and provides such good training I don't like Microsoft exchange and several features require Microsoft exchange. I don't like it that the process of exiting the software changed in the last upgrade - I have been using the software for 20+ years and suddenly the way of minimizing the program has become the way of closing the program -,my muscle memory tells me to do it one way and some bright techie has decided that what I have been taught through year of use is no longer correct. I don't like it that there is no free training module for users we bring onto the team. Booking a private training is too pricey. Tech support is spotty. Sometimes you get a poor techie who cannot help with the problem- in such cases we call in again and hope we get a good techie (we frequently get someone on the 2nd or 3rd call who can solve our problem. Upgrades are buggy and it takes several patches to get things right. Abacus has an immigration module that is not available for Amicus. I get way too many sales calls and e-mails for Abacus Cloud. I am not paying the company to be a marketing prospect.
Updates usually break things and do not fix things. A part I used over a decade ago still not fixed
Kommentare: Overall it is okay. I have not changed to another program due to the disruption and cost involved however, I am not sure I would but this product if just entering the market.
It helps keep everything in on place on a file and client making it easier to find. It is helpful in tracking your time so you can accurately bill your clients. It is good fro conflict checks which can be done in a minute or less if you keep information current. As with any product it depends upon you to keep the information correct and up to date.
Since being bought out by Abacus the tech support has dropped. Most issues my be upgraded as the person answering the telephone is doing nothing more than searching database as you can here them typing. When they do an update it generally does nothing but appearance changes while causing other features not to work. It also causes other prormas like Quickbooks to break.
Amicus for Small Law Firm
Kommentare: Cloud Amicus Online. Generally good. Customer support has been decent. Occasionally access is slow during particular times of day. This can be annoying if one is trying to upload/download large documents or use email during these delays. Would like to see maintenance schedules published so we would know when to anticipate delays. Would also like to pre-release information and a users' organization set up to provide feedback for new features and revisions to old ones.
Product is generally intuitive. Email, phone, task, calendaring, contact management, and document management, time keeping, expenses and billing are well integrated. New client portal is very usual.
Client portal features need to be expanded to allow cases (files) to have finer level of access control when multiple clients within a file require different levels and different document access. We would be more inclined to use document templates if we understood them better, in particular setting up logic driven variable paragraphs. Security controls relative to document folders need to be expanded to allow different levels of access for different levels of users. E.g. I should be able to delete and rename folders I create, but without admin privs, not delete/rename folders created by others. Would like to see editors incorporated into document management instead of requiring that these be done off line and then uploaded.
I used Amicus Cloud for several years. It is intuitive, easy to use, but limited.
Kommentare: It kept track of emails for me for years. That is a monumental task, and I found the product very useful for this purpose. It creates invoices pretty easily.
It is intuitive and easy to use. The interface is logical and pertinent to lawyers and law practice. No special training or programming is necessary to use the system. Because it links to Outlook, all emails, contacts, etc. are instantly synchronized with Outlook and smart phones.
The word that best describes this software is SLOW. It operates by linking to Outlook, and you will frequently sit there watching the hourglass swirl waiting for the task to complete. Because the software is not a stand-alone product, it is limited in what it can do. It does not really integrate documents , and the only way to manage or track work flow is via Outlook tasks. It keeps track of emails only so long as the email address is active with Microsoft Exchange - if you ever deactivate an email address, you lose access to all emails associated with that address. Abacus Law bought Amicus, and it seems that Abacus has little or no interest in maintaining much less improving this product.
Used Amicus Attorney over 10 years
Have small 1-2 attorney firm, used Premium. Lots of features, many of which I haven't used due to learning curve and pace of daily practice. As I have integrated QuickBooks and Outlook I have found it more useful, but doing this was tricky and frustrating. It was recommended by WSBA Law Practice Management staff over using Outlook alone for case management. The phone notes feature has proved very helpful and wasn't really available in Outlook when I first invested in the software. Technical support, once paid for the subscription, has been very good and responsive. I like that they take remote control and help quickly to solve problems.
I have reconsidered whether to keep Amicus many times; but once invested in such software, there is a high price to switch products. It has improved over the years. I don't use the Tasks feature the way it is designed, because it involves too much data input. I have modified a system that seems to work well enough and involves less data input but still tracks upcoming deadlines and target dates.