Used WAM Hauler for 4 yrs, lots of detail, but worth it!

Bewertet am 2.3.2016
John V.
President
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: PROS: Tech support is very good. This program is very data intensive, asks for a lot of customer information resulting in vast analytical capabilities. Web based options for email, auto-pay and phone calling programs work well. Report availability is very broad, 100's of standard reports, and countless custom reports available. One Key billing is very fast. Nightly Automatic report queue run reports automatically. Program is very flexible and can be customized to your specific need. Tech support is available to write specific reports and customize program to fit your needs. Interfaces with Google Maps. CONS: Initial price may be higher than competitive programs, but you get A LOT for your money. Call Center and Email center programs need a working knowledge of Excel. Some minor quirks in operating the program, but nothing that training can't address. This is a program for serious operators, for smaller operators, perhaps WAM's other program, Easy Bill & Route, might be better, then, graduate to Hauler when needed.

Old program trying to function in the Internet age

Bewertet am 4.12.2018
Aaron P.
Dispatch / IT
Versorgungsunternehmen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
2/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Customizable reports, as long as tech support makes them for you

Nachteile: WAY too easy to make a mistake in this program, unfriendly tech support, takes 3 hours to run the routes. Handheld devices are almost useless.

Review of Service

Bewertet am 3.5.2016
Kathryn H.
Office Manager
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: It is always a pleasure working with the staff at WAM. They are always very friendly and helpful! I find your program user friendly. I will have to say Ashley and Ben are my two favorite! Please continue your high level of service.

This software was easy to learn to use, and gives me all the information I need for my customers.

Bewertet am 11.4.2016
Char N.
Secretary
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: The WAM customer service people are great to work with, and return any calls in a timely manner. The program itself works great for me, and there are many ways to custom it's features to match what I need from it.

Very willing to meet you needs for your business.

Bewertet am 1.3.2016
Patrick C.
Owner
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Each garbage / trash collection / c&d / recycling business is ran differently. WAM can be customized to meets your needs. Tech support is outstanding! One of our best decisions we made to switch (17 years ago)

Trouble shooting our desk top hauler system.

Bewertet am 3.5.2016
Natalie P.
Office
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: This program is very user friendly. The tech team is fantastic and very nice to deal with. They answer quickly and always have the answer we need!!

Easy Bill & Route easy to use

Bewertet am 4.4.2016
Shari S.
Owner
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Overall good program. Staff is friendly and good at making us comfortable asking any question. It does almost everything we need.

i love how fast there staff helps you

Bewertet am 26.4.2016
Jessika G.
manager
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: I enjoy knowing wam and its in and outs . my fav thing is that you can make reports like you want them to run !!!!

always a pleasure to work with them**they are the best

Bewertet am 4.3.2016
Fran P.
administrator/ cust rep
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: very knowledgeable & always so helpful