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Über VolunteerHub

VolunteerHub unterstützt Organisationen seit 1996 dabei, über 5 Milliarden Freiwilligenstunden zu verwalten.

Erfahre mehr über VolunteerHub

Vorteile:

Ease of use, simple design, report functionality.

Nachteile:

It seemed difficult to use and not end user friendly. Our users complained that it was much more difficult.

Bewertungen zu VolunteerHub

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,1
Kundenservice
4,6
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,4

Weiterempfehlungsquote

8,6/10

VolunteerHub hat eine Gesamtbewertung von 4,3 von 5 Sternen basierend auf 36 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (36)

Matthew
Matthew
Volunteer and Donor Relations Manager in USA
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Why you need VolunteerHub

5,0 letztes Jahr

Kommentare: For anyone considering getting a database for Volunteers, you MUST consider after purchase and after implementation, customer service. How quickly is support responding? Does support understand the issue? Does support manage accounts with the proper repair? At VolunteerHub I promise you they do! Somehow we made a mistake with our User Groups and their order of them which affected the background checks and stuff. We didn't notice but during a routine check, Support caught this and knew it wasn't right and fixed it, and notified us. We didn't realize this happened either and Support took it upon themselves to correct. No ticket was submitted, no emails were sent to support, etc. That is how good Support is. I highly recommend VolunteerHub. We were able to turn our investment into $25K+ through donations. Corporations give money to the places their employees volunteer at.

Vorteile:

Best features:Landing Pages (Use for companies so they don't have to scroll through event pages to find options)User Contact (User Groups allow for better communication and easier access to Volunteers needed for specific jobs)Waiver Forms (Digital waiver forms are great for fast and easy liability forms to be signed)VolunteerHub allowed us to be able to recruit more than 1,400 volunteers in 10 months. We were also able to leverage that into fundraising, raising more than $25K. One person was able to manage all this because of how easy this system is to use and manage.

Nachteile:

The cons to VolunteerHub are really the layouts of landing pages, main pages, etc. There is no customization to these pages and it's really because the source code is bland. Hopefully, they will update to allow widgets, more integrations, etc. so each organization can better serve their volunteers. This doesn't affect users because they don't know anything different but it does need to change and become more modern.

Antwort von BetterGood

letztes Jahr

Hey Matthew, Thank you so much for taking the time to provide us with a review. We are thrilled that your are finding so much success with VolunteerHub software.

Katie
Development & Volunteer Manager in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

VolunteerHub Review

5,0 letztes Jahr

Vorteile:

Everything! Definitely the calendar view is helpful on the main page.

Nachteile:

I feel like I am not using VolunteerHub to the best of it's ability. I need to take time to learn more and grow my expertise.

Antwort von BetterGood

letztes Jahr

Katie, thanks for taking the time to review us! We are thrilled that you are so happy with our software.

Heather
Volunteer Manager in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Volunteer Hub Didn't Work for Us

3,0 vor 5 Jahren

Kommentare: The person who helped me set up was nice but the program didn't work well for us. We couldn't easily copy big events that are the same each year.

Vorteile:

We didn't have any pros. This product didn't work for us. We gave it a year but in the end we needed something different.

Nachteile:

It seemed difficult to use and not end user friendly. Our users complained that it was much more difficult.

Tyler
Volunteer Coordinator in USA
Non-Profit-Organisation Management, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Saves so much time with high demand, one-off or shift-based opportunities!

4,0 vor 6 Jahren

Kommentare: Overall I am very pleased with my VolunteerHub experience. When I joined the organization 1.5 years ago, we had been using its most basic functionality for a few years. Since then, I have learned from webinars, help docs and extremely responsive support team emails how to use nearly every feature. We've implemented each feature successfully, which has saved time and allowed us to rely on a huge pool of volunteers in new ways. Although I think the price increases have been a bit disproportionate to the increase in the number of active users we can have, VolunteerHub is meeting all of our major needs at the moment, and most of our minor ones, too.

Vorteile:

Perfect for empowering thousands of individuals and group leaders to claim space in our twice-daily, year-round meal service opportunities with minimal initial interaction from our very small staff Volunteers can join groups (skills, interests, corporate, etc.), on their own or automatically through a customized link, and we can email those groups to recruit in a way more targeted than emailing all volunteers at once Easy to record volunteer hours automatically, and print useful nametags, with minimal interaction from a staff member, for opportunities with set start and end times (regular shifts, one-off opportunities, etc.) and to report basic attendance for those opportunities Automatic confirmation, reminder and thank-you emails Modify events, reservations, user groups, etc. in large batches and pull useful general participation reports Make notes about individual volunteers in their accounts

Nachteile:

Volunteer Hub shines with scheduling volunteers for opportunities with set start and end times. Much more attention is needed for creating irregular opportunities and scheduling volunteers/recording attendance for them. For example, opportunities with flexible start and end times, just gauging interest in internships, and volunteers who don't stick to a regular schedule but are welcome any time, can be a bit complex in Volunteer Hub. Unfortunately, there is no dashboard or easy view of major trends Some of the text that administrators have no control over provides constant confusion for volunteers. For example, the sign in button(s) in the Kiosk feature say "new" and "existing users," which often causes first-time volunteers - who have created accounts at home - to create a duplicate account on-site (and we need volunteers to be able to create accounts on-site for other reasons). Very basic email generator

Stephanie
Volunteer Services Manager in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ease of Use and Reporting!

5,0 vor 4 Jahren

Kommentare: VolunteerHub offers excellent customer service, and they are always open to feedback. Not only do they work directly with their clients, but they also have a fast turnaround and frequently apply client feedback to improve the site. There are also a variety of tutorials on their customer support page.

Vorteile:

User-friendly interface, easy to modify and customize, and an excellent reporting feature. Our organization opted for the eTapestry integration, which automatically replicates volunteer data into eTapestry for efficient volunteer and donor tracking. VolunteerHub has simplified event management, volunteer tracking, and makes reporting quicker and easier than calculating numbers and formulas on a spreadsheet. The new filters on the events page also make it easier to navigate between opportunities. Staff is also able to use the kiosk feature, which allows volunteers to check-in and check-out remotely and more accurately.

Nachteile:

The communication features such as the internal email system are helpful; however, it lacks the option to add attachments. A few of our less tech-savvy users and volunteers complain about ease of use. Still, our team is typically able to walk them through most areas of concern.

Amanda
Director of Development
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Stop Letting the Tail Wag the Dog and Use VolunteerHub

4,0 vor 10 Jahren

Kommentare: Before VolunteerHub, each call or email that came in from interested volunteers was receiving a personal response. Then I liken the next step to "pin the tail on the donkey", because you would tell them of opportunities guessing at which ones would be a good match. Time intensive, and not highly effective. Since VH, here's an actual example-
Volunteer A calls and wants to do X. We don't really have a need for X. In the past we would either have to try to accommodate, or cut the volunteer loose.
Now that we have VolunteerHub, Volunteer A calls in and is immediately directed to a list of current opportunities on the website. While X is not listed, Volunteer A found 4 other opportunities that he did like, and signed himself up to meet our actual need!
Pros-
We also use Blackbaud products and like the intentional product integration.
We are a very complex organization, setting up multiple programs and sites. The software allows for this complexity all within the same database.
We like the live support vs some of the competitors that require you to just read posts or email in for help.
Cons-
Lack of enough training time, and training seemed a little too flexible. "What do you need to know?" I don't know what I don't know. By the end of our given hours we hadn't covered some of the basic uses of the system. They have provided phone support, but reporting and exporting to me should certainly be covered during training.
Everything is logged as an event. If you choose to automatically credit hours to volunteers, a simple 3 day drive would credit a volunteer with 72 hours, which skews reporting. We're getting to where we can't manually go in to fix these. Or tasks that could be done anytime- short of putting that in the description, it's confusing to volunteers.
We have events with shifts of volunteers for child care. We'd like to have the ability to click on multiple groups/events and email all those volunteers one message. At this point, that is not easily done.
We understand that continual product plans are underway, and any time we provide feedback on what we need, it is sent to development, so they are aware of the need for future roll outs. There may be a few cons, but we are pushing this product to the max. The freedom of posting our volunteer opportunities and allowing our volunteers to customize their experience based on what they want to do has taken our volunteer program to the next level.

Eliza
Grant Writer in USA
Bürgerliche & soziale Einrichtungen
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

VolunteerHub - customizable enough, with lots of usable features

4,0 vor 9 Jahren

Vorteile:

I like that our users can choose to view the opportunities in different formats (date, calendar, or grid) and can skip to a certain date in the future. I like that we can create a one-page user form, so our users can see all the information they're asked to provide before beginning to input information into the form. As an administrator, I like that we can choose which fields are optional and which are mandatory, that we can create template events that repeat themselves (we just change the date), and that we can embed hyperlinks within the event descriptions to navigate users back to our website. I like that we can reserve events for a group and give the group leader a join code, and then the group members can reserve spots within that group reservation, while general users can reserve the remaining opportunities outside of the group reservation. Once the event fills, it will say "full" if users claimed the spaces, or "reserved" if we the administrators reserve the spots for groups on their behalf.

Nachteile:

It would be neat if VolunteerHub appeared to be seamlessly embedded into our website, so that it used our URL, instead of VolunteerHub's URL.

James
Coordinator, Community Relations and Social Impact in USA
Sport, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

VolunteerHub Review

4,0 vor 4 Jahren

Kommentare: VolunteerHub is a very easy, yet dynamic software to use. Although there have been minor difficulties to work through, our overall experience is fantastic.

Vorteile:

VolunteerHub is a very easy platform to use from both an administrative and user standpoint. There are several features, such as instant registration, reminders, reporting, and new user registration that is very straightforward and easy to work with.

Nachteile:

There are only a few minor difficulties with this software. Some problems arise with user log in, duplicating emails, and user "hour" view. Additionally, our users have to create multiple VolunteerHub accounts, if a partner non-profit organization also uses the software. This creates confusion and difficulty with our staff for registration and reporting hours.

Heidi
Volunteer Manager in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great platform for nonprofits

4,0 vor 5 Monaten

Vorteile:

ease of use, simple design, report functionality

Nachteile:

some of the most useful functions are prohibitively expensive, especially for nonprofits--but you can still use the software to great effect without those features, so this is minor.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

We went from paper and pencil to our first volunteer software (VolunteerHu after extensive research.

5,0 vor 6 Jahren

Vorteile:

We love how customizable it is and how we can make it match all of our other branding. We felt VolunteerHUb offered us the most options of any other available software.

Nachteile:

Having to set up the system from scratch was very time consuming. Understanding the wording and how to set up the system isn't very intuitive at first but once you understand it set up is easy and tech support is fantastic!

Catie
Manager of HR & Volunteer Services in USA
Non-Profit-Organisation Management, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

VolunteerHub is an Invaluable Resource!

5,0 vor 4 Jahren

Kommentare: Overall, our experience with VolunteerHub has been great. We have a level of functionality that we did not have before. We are able to recruit, onboard and train volunteers easily with the help of this software. If we ever have an issue or a suggestion for a new feature, VolunteerHub is quick to respond and very supportive.

Vorteile:

VolunteerHub has taken us from paper sign in sheets and manually recording hours to an all-automated process - saving us time and increasing overall efficiency. The reports that VolunteerHub offers is AMAZING! We are able to report on exact volunteer hours, total volunteers and compare data easily. I absolutely love the communication feature. I can send an email to all 10,000+ volunteers in our database with one click! The email/SMS feature is extremely helpful when we have last minute volunteer opportunities become available and we need them filled ASAP.

Nachteile:

This is a great software and has really transformed our volunteer program. Any concerns or suggestions we have had are attended to quickly by VolunteerHub staff. No complaints - thank you!

Leslie
Director of Organizational Development & Learning in USA
Einzel- & Familiendienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great investment!

5,0 vor 4 Jahren

Vorteile:

We operate a final pantry and homeless shelter and have approximately 450 active volunteers plus host about 75 volunteer groups a year. After a pretty exhaustive search, we settled on Volunteer Hub and signed on about 9 months ago. We absolutely love this platform. It's easy to use and has all the features we need. You can create templates, edit events in batches, and communicate directly with volunteers both individually and in groups from within the system. Their support team is amazing - from onboarding to regular support, they are responsive and helpful. We are very happy with the Volunteer Hub platform and team.

Nachteile:

Volunteer Hub has a reporting function and you can download data to analyze it outside the system. We would like to be able to create custom reports which is not currently an option. The canned reports in the system don't always meet our needs.

Alisha
Program Director in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

One stop shop for volunteers

5,0 vor 3 Jahren

Kommentare: We've had an excellent experience! This software has helped us in so many ways and the staff is very nice.

Vorteile:

We love the points system, having your waivers in one place, e-mailing specific groups of volunteers, event sign up, handbook, it's really a one stop shop for all things volunteer!

Nachteile:

It's not the best for at home volunteers logging hours.

Kate
Volunteer Coordinator in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Challenging

1,5 vor 9 Jahren

Vorteile:

It is a great tool for allowing individuals to sign up for events on their own, with minimal work on the part of a volunteer coordinator.

Nachteile:

The sync tool to Raiser's Edge has been a huge threat to our data integrity. And the process that we have to use for group members to register and get signed up for events is quite complicated to explain and takes a lot of staff time.

Antwort von BetterGood

vor 9 Jahren

Thank you for sharing your concern, and we’d love the opportunity to assist with your situation. To our knowledge, none of our other clients who use this integration are experiencing the issue you are describing. Please contact us at support@volunteerhub.com at your earliest convenience. ~The VolunteerHub team

Jason
Development Specialist in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Solid management software

5,0 vor 4 Jahren

Kommentare: VolunteerHub has been a great tool for staying organized with volunteers and data. Thanks!

Vorteile:

VolunteerHub is great for storing detailed database on our volunteers. It's easy to use on their end and easy to manage on my end.

Nachteile:

VolunteerHub is great as a database and management software, however volunteers can only find it with your organization's personalized link. Don't expect anyone to stumble upon your site when looking for a way to volunteer- you have to promote the software yourself.

Sarah
Volunteer Program Manager
Bürgerliche & soziale Einrichtungen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Volunteer Hub is an invaluable tool for our shelter!

5,0 vor 7 Jahren

Kommentare: Our shelter wouldn’t be where it is today without Volunteer Hub. I highly recommend it!

Vorteile:

Customer service is easy to contact and extremely helpful. Ease of volunteer application storage. Great tutorials.

Nachteile:

Volunteer Hub is an excellent tool but it can be a bit pricey for our non profit shelter running solely on donations.

John
Volunteer Manager in USA
Non-Profit-Organisation Management, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great software for large organization

5,0 vor 4 Jahren

Vorteile:

The support team is quick to respond when I have any issues.

Nachteile:

Some but not much of the activity isn't traceable

Camellia
Volunteer Coordinator in USA
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Volunteer Hub is definitely one of the top volunteer management systems in the market for a reason!

4,0 vor 7 Jahren

Kommentare: Most of the entire office was able to use the system in some capacity.

Vorteile:

The ease of use, accessibility and features for volunteers are incredible! Our office enjoyed using Volunteer Hub. The different ways each department could utilize the system was impressive!

Nachteile:

It's so overpriced compared to other systems that do the same (if not more) as Volunteer Hub makes it unrealistic for any non-profit to invest in.

Anne
Volunteer Coordinator in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

The Hub!

4,0 vor 10 Jahren

Kommentare: We've used VolunteerHub at Habitat Wake County for about 6 years. It was certainly vital for growing our volunteer program to manage 10,000+ volunteers per year. This includes multiple Construction sites, Deconstruction, A Brush With Kindness and now four ReStores! Pros - Support from Christine and the team is stellar. They are always willing to work with you to find a new solution or fix challenges. You also get regular notices about updates to the software. Once you are fully trained, it is easy to use. VolunteerHub allows a staff of 2 to communicate effectively with a multitude of volunteers and track them for metrics and volunteer recognition. Cons - Reports can be clunky, but they are always adding more options. We would love an option for regular volunteers to easily register for multiple events, i.e. every Friday morning shift for the month. We're happy to use the Hub to it's full potential and appreciate the open dialogue between ourselves and the team!

Jan
Program Director
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Our Experience with VolunteerHub

5,0 vor 10 Jahren

Kommentare: Habitat for Humanity of Winchester-Frederick County has been using VolunteerHub since the late 1990s, primarily to manage the 300-400 volunteers per month who come to us to help build our houses. During our high build seasons, the ease of programming our ongoing construction events and specific details about each build day, and the ability to e-communicate with each volunteer who signs up online leads to an efficient effort by the one staff person responsible for volunteerism. Our monthly volunteer reports, and the ability to convert volunteers into invitation mailings to our annual volunteer appreciation picnic are only a few features we use on a regular basis. Also important is the VolunteerHub support staff. They have provided quick responses and even spent one-on-one time with me when I needed help in setting up a "private" ongoing construction schedule for volunteer employees of a major corporation to access.

Ruth
Director of Operations in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Ohio Premier Invitational Tournament Director

5,0 vor 9 Jahren

Vorteile:

Very easy to use and by far the simplest way to get volunteers to sign up, and as the director, a very convenient method of tracking said volunteers.

Nachteile:

I was thoroughly satisfied and have nothing to report on the negative side.

Naomi
Corporate Engagement Associate in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Satisfied with VolunteerHub

3,0 vor 9 Jahren

Vorteile:

We are able to provide all the details needed to explain and sell volunteer opportunities, and give volunteers the information they need for a successful event. It allows us to sign up every kind of volunteer we have as groups or individuals.

Nachteile:

I wish there were more functions to post many events at once with just small changes rather than posting most events individually.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Musik, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great volunteer management.

4,0 vor 5 Jahren

Vorteile:

Easy to engage volunteers and let volunteers do things they need. Group management is a breeze.

Nachteile:

I don't make use of its fundraising capabilities at all. They're fine but I don't really see the additional value.

christie
Claims Coordinator in Puerto Rico
Verifizierter Nutzer auf LinkedIn
Versicherung, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy to use

5,0 vor 3 Jahren

Vorteile:

It makes it very easy to stay organized for the volunteer hours I do monthly. You can join groups based on your interest, skill level, etc. Staff is able to clock in and out remotely.

Nachteile:

It needs to have more flexible hours for scheduling start and stop times. The admin said initial setup was very time consuming.

Jan
Volunteer Department Manager
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Best Customer Service and a Great Product

4,0 vor 10 Jahren

Kommentare: At the Foodbank where I work, we have used VolunteerHub for more than 5 years and we love it! It really is a full-service tool for managing all aspects of a non-profit organization's volunteerism department. The program is flexible, with many options that work for groups of various sizes.
And the customer service is the best! Christine, Mike, and everyone on their team are responsive, smart and personable. Service tickets are handled quickly, too.
I would recommend this product to anyone who wants to effective manage a volunteerism department with an inexpensive, easy-to-use tool. We only have two staff members managing over 6,500 volunteers - and the VolunteerHub makes it easier!