Takes a while to learn

Bewertet am 3.10.2019
Lauren S.
Director of Human Resources
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, we continue to use the software, but I wish it were more user friendly and didn't take so long to learn!

Vorteile: I enjoy that this camp database keeps track of everything from camper registration, staff applications, donor records, and has additional features for bookings year-round.

Nachteile: The software is not the most user friendly. There are many things I have had to submit issues for just to learn how to use the software. However, they do have instructional videos for some things, and their customer service is INCREDIBLY helpful! I find I get more help with something if I call them directly rather than submitting an issue.

Antwort des Softwareanbieters

von RecSoft an 11.10.2019

We appreciate your review. Campwise can seem complicated and we acknowledge that there is a great deal of depth to the features provided. It can be a challenge to continue to enhance and expand the features of software without adding complexity.

We encourage you to attend webcasts and continue to submit issues as you have questions but also know that if you want to schedule a more extended time with us to work together on your software needs, we are more than open to that.

IF YOU HAVE A CAMP YOU MUST USE IT

Bewertet am 28.10.2019
Mariana C.
Intern
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's so useful for a database, you can understand from the beginning how it works the platform is so easy to understand.

Vorteile: This app is so useful right now to what I'm doing at camp, helo you to have an organized database in a simple way for the user and employee of the camp, campwise its easy to use, help you to found the right and specific information you want to know about your campers or parents or staff, you can do a study of the growth of the camp and help you to work more efficiently.

Nachteile: Sometimes we have had problems on the platform when people are registering them, but they always call us and fix our problems.

Review for CampWise

Bewertet am 18.11.2019
Louisa F.
Program Manager
Erholungseinrichtungen & -dienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
1 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: We've used this software for years, so we're used to it. They have great customer service and typically get back to you quickly.

Nachteile: It's not user friendly in the front office. We have to walk parents and staff members through the application process and it can be really frustrating on both ends

CampWise review

Bewertet am 9.10.2019
Lori B.
office Staff
Non-Profit-Organisation Management, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have been able to track different areas of our camp within one software.

Vorteile: We are able to track different aspects of camp all in one software program. The help videos and pdf are very helpful and if we can't find the help online, we have been able to contact someone to help us.

Nachteile: Duplicate entries are allowed and camper families will end up with several accounts each. It would be helpful if they were directed to reset their password for their account instead of not allowing them make another account.

Antwort des Softwareanbieters

von RecSoft an 11.10.2019

Campwise does in fact try to prevent duplicate entries in multiple ways. If the parent attempts to use the same email address, the software flags that and prevents them from creating a second account with the same email.

In addition to that, if the parent attempts to enter in the exact same First Name, Middle Name, Last Name, and Date of Birth as an existing camper, the software again flags that as a potential duplicate.

Online users do however frequently change the middle name or omit it, sometimes even enter in the wrong birth date.

Pretty Decent (but not extraordinary)

Bewertet am 12.11.2019
Kyle S.
Program Director
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We solve almost all of our registration problems with CampWise.

Vorteile: You can use it for *almost* everything in the summer camp world. We are able to register, enroll, manage payment, and a few other things with CampWise

Nachteile: It seems like the customer service is lacking. We have had multiple problems occur on our end of the program and sometimes the customer service seems unwilling to understand or help with our problem. It also only really works with Google Chrome as a browser. This is somewhat inconvenient for our users who prefer Outlook, Internet Explorer, etc.

NEEDLESSLY complex

Bewertet am 4.5.2018
David H.
Systems Engineer
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
1/5
Gesamt
1 / 5
Benutzerfreundlichkeit
1 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Increased awareness of horrible products.

Vorteile: I can't even say that it saves administrative staff any work, because it seems to create even more for them!

Nachteile: EVERYTHING! Twenty years from now, we may be wondering about this or that camp, why registration declined and they had to close down. The reason will be: they switched to CampWise and people decided it wasn't worth wading through so much UX crap, both front-end and back-end, just to get into the camp's front gate. There may not have been ANY thought put into streamlining how a typical user would work their way through registration. Everything you've ever heard bad about government websites is embodied here - I'm renewing my family's passports right now, and CampWise makes that process seem like a breeze. Be nice to your campers and especially their parents: stay AWAY from CampWise!

Easy to use but can use some improvements

Bewertet am 14.11.2018
Lita K.
Camp River Ranch Site Host and Equestrian Director
Erholungseinrichtungen & -dienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It has been pretty good. Just wish it was easier to use visual cut and issue track.

Vorteile: I like the fact that it can keep track of a lot of information all in one place and we can set it up in a variety of modes and functions so that it works for a lot of different processes that we have in our organization.

Nachteile: I don't like how you have to use visual cut to make the invoices and we have to use a different system to keep track of all of our contact with our users.

Antwort des Softwareanbieters

von RecSoft an 11.10.2019

Since this review was posted, we have made changes that allows for the printing of invoices within the software in addition to Visual Cut.

Later this year, we are also releasing an update that will provide more contact management features.

Long-TimeCampWise User

Bewertet am 18.11.2019
Adrianna T.
Communications Director
Non-Profit-Organisation Management, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: CampWise is useful tool for keeping track of our campers, staff and donors. CampWise gets the job done and has been useful for many years.

Nachteile: I think the interface isn't super aesthetically pleasing.

CampWise more complicated than it needs to be

Bewertet am 17.3.2016
Thomas B.
Executive Director
Quelle des Nutzers 
3/5
Gesamt
1 / 5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: We outgrew our old registration software and were looking for a new more robust registration system. We thought we had found it with CampWise. The product can do most anything, but it is needlessly complex. It can be almost impossible as an administrator to drill down to the information that you need. We're going to stick with it since we are in the middle of our season, but are already considering switching to someone else.

Great Software

Bewertet am 24.3.2017
Joshua D.
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Campwise has great customer service and responds quickly. Initial setup takes a little bit to get used to, but once your done its easy to run and use. Any report you might need they will have. Overall a great company! Highly Recommend!