MaximEyes Erfahrungen

Switching to MaximEyes was a great decision for our office

Kommentare: Every EHR transition has bumps when implementing because its new and people don't like change. However, MaximEyes only took my staff about 30 days to realize it was better and easier to use than our old software and now we can't image going back. It is easy to use and a good value for the fee.

Vorteile:

I love being able to customize my exam screens for different types of examinations. This has saved so much time charting and gives me more face time with the patient. I can easily send prescriptions for glasses and contacts to the patient portal to comply with the FTC rules as well as send letter to other physicians easily. Ordering contacts through CLX is extremely easy and reduces double entry and transcription errors that can happen. The customer service with MaximEyes is the best I've every experienced. The team gets on with me quickly to resolve issues and will follow up with a phone call if the issue couldn't be resolved immediately. The customer service team is always pleasant and helpful and all of the staff appreciate that. We have also made many suggestions on how to improve the software and have gotten many of them integrated into future updates that continue to make the software more user friendly.

Nachteile:

Our only complaint is that sometimes with updates, there are unforeseen glitches that cause some functions to not work when they previously did. We realize this happens with all systems and while frustrating on the short term, the team always works to fix them in a reasonable time frame.

ReVision Eye Care MaximEyes Review

Kommentare: It has been very positive. The support team is always available via chat feature and can remote in to the system right away. The cloud based feature is also great because as a provider I can access the system from outside the office very easily.

Vorteile:

We can customize many facets very easily within the software. We can have set schedules, but then easily make modifications if a provider is going to be gone or adding an additional day. Exam templates are also very customizable to individual provider preferences.

Nachteile:

Changing prices for optical lenses is cumbersome. It requires changing the price in too many locations. The initial set up was done by the implementation team at MaximEyes. Now, we wanted to change pricing with a new year and it is not as simple as it should be.

Doesn't Scale Well

Kommentare: It's hard to recommend MaximEyes to any larger practice, though smaller ones with less data volume might not have the problems we're facing. We've been using it for years and have likely outgrown it. A new version is supposed to be in the works for 2017, but we haven't seen it yet.

Vorteile:

It covers all the bases we need in our practice Doctors, technicians, and staff don't have any issues getting around in it Regular updates to stay in compliance Support staff are very helpful and professional

Nachteile:

Our multi-location, 55 person operation seems to overtax this system. We have to use two separate pieces of software to work, not one contiguous application Data transfers between the two sides can be problematic Our large data set running on a file-based database cripples it when running reports Some issues with support staff causing disruptions in production by connecting to the servers to make changes during business hours (corrected with IT controls on our side)

I recommend Maximeyes

Kommentare: It has been a good choice to go with maximize. They have the best customer service or any EHR I have worked with and that is key for success with any EHR.

Vorteile:

We love the customization. While it can be time consuming at the beginning to set things up properly, it works in your favor in the end. It’s worth it.

Nachteile:

Sometimes it can feel like too much to have to customize every little thing. It’s good to have a person from maximize who really knows what they are doing to help you at times.

20 years Maximeyes Veteran

Kommentare: Let me start with saying ALL systems have downsides and quirks and it sucks changing. We started with Maximeyes in 2005 from VMS by MS Group and there have been times where it was rough but we stuck with them. We went to Maximeyes and SQL version in 2010 or so and just recently went to a Cloud based server. We are now going live to Maximeyes.com and really excited for the new product. They continue to improve and now have what looks to be an outstanding product with a continuous commitment to the best customer service out there.

Vorteile:

Instant chat support and I mean within 30 seconds typically. They are very prompt and courteous.

Nachteile:

Sometime the support people don't always "get" what you are trying to say or what you want done due to them being a computer person not an OD or a optician familiar with how an eyecare practice works or even with eyewear. But they can forward you to someone quickly that might have better insight so not that big of an issue.Also the Optical side can be improved alot more still I believe.

Start to Finish

Kommentare: Our overall experience has been amazing. Our former EHR system was so clunky and out of date and Maximeyes is worlds above what we had experienced. There is always room for improvement, but I very much appreciate the ability to ask for an enhancement that would benefit our office and see it come to fruition.

Vorteile:

From sales, starting implementation and going live, staff and support at Maximeyes were and continue to remain stellar. I like the ease of use of Maximeyes and I love that we can customize it the way we need for our office. The customer service staff is exceptional and are always available for calls or login support when needed. My only issue with that particular option (login), is that we don't always have the time to stop what we are doing and start the support call in our busy office. I do also appreciate that they are constantly working to make the software better and more efficient for our needs and those of our patients. We are beta testing the welcome form integration right now and are very excited for how this will impact our front office work flow.

Nachteile:

We still haven't been able to get our Visual Field machine to integrate with the imaging software.

Best EHR available

Kommentare: I absolute appreciate the time and attention each tech and product rep take when dealing with myself and office. My request are met quickly and efficiently. I have even caused system issues and they worked tirelessly thru the weekend so my software would be up and running Monday morning for my first patients. At any time I experience and issue once resolved I get a quality check call within a few days to make sure everything is still running tip-top.

Vorteile:

As we move forward with implementing new CMS regulations Maximeyes stays up on all the changes and keep my meaningful use and MIPS submissions almost seamless. With the trying times we as healthcare providers are facing adding in features to help track and document unique request were met and completed within minutes of my direction. The simplicity of navigating the features and options is wonderful and even my staff feels that a new user can easily go thru quickly and become acclimated.

Nachteile:

Some of the Cons as found are met and worked out with Maximeyes, I think the only challenge is when there is a product update I have to turn off my remote backup for the evening.

Customizable EHR that can enhance your office flow and needs of the various departments in an optometry practice

Kommentare: The MaximEyes team are very loyal and I have gotten to know them for the past 12 years. They are innovative and always looking ahead. That meets the needs of my patients here in the Silicon Valley. Once I switched to their program, I could never go back to paper, and have embraced all the changes that have continued to evolve over time.

Vorteile:

MaximEyes not only meets all the government regulations but is forward thinking in trying to reduce doctor and staff time to complete patient files. Customer support is excellent and they will try to help you immediately resolve any problems at hand. They have many experienced engineers that are very helpful. They value constructive comments and will try to implement and add new features or upgrades if it enhances the experience for all of their users. Unlike many programs out there that are rigid and your office flow and policies have to conform to the program, MaximEyes can be customized to each office needs

Nachteile:

The upgrades do not come as fast as you would like but are forward thinking and always there to improve efficiency. They are working at more practice management analytics, but for now that area is limited

Well Established EHR

Kommentare: Loved using MaximEyes! As someone who had never interacted with an EHR previously, it was very easy to learn and adapt to.

Vorteile:

Charting exams are intuitive, E Prescribe system works seamlessly, and patient record management is easy to learn.

Nachteile:

Some content was not accessible if internet went down

Good for a heavily medical office

Kommentare: The customer service is always top notch!

Vorteile:

I have used maximize since 2008. I looked at other EHRs over the years but stuck with Maximeyes because it was so much better for recording medical findings.

Nachteile:

All EHRs are inherently going to have issues.

MaximEyes for EHR

Kommentare: Great staff support and a much easier transition from another EHR and the paper files

Vorteile:

Accessible support and layout mimicking paper EHR

Nachteile:

Closing visits for billing still in process of learning best practices. Need expansion for EDr direct ordering for CLs and other labs

MaximEyes has a responsive tech support team - when needed (which isn't often). The software has some very good features

Vorteile:

1. The standard package has modules that some doctors won't need - but they are there for those doctors that can use them. It is up to the doctor to pick and choose. 2. Conversion costs (from other packages) are reasonable. The support team that does the work is very helpful and knowledgeable. 3. Product does a great job forcing the doctor to do a complete exam, put in the appropriate codes and provides help with levels of service 4. They keep the diagnosis codes up to date. 5. If you have the patient fill out the pre-exam info on paper, the receptionist can enter the data into the system from an on-screen version of that same document. This makes life much easier. 6. You can provide the patient with an online sign-in to fill out their pre-exam paperwork at home, or on a tablet in the office - if you want. 7. Customized letters 8. Operates via VPN for added security

Nachteile:

1. The software has two modules, 1 for patient management and one for the medical exam. They need to be synced before the patient can go back to see the doctor. This is a pain. Doctor's comments, exam data, etc. (at least the relevant and permissible data) are not immediately available to the staff until it has been re-synced. 2

Best Optometric Software Out There

Kommentare: My experience with MaximEyes has been amazing. They are an amazing company. I like it that they only make software for eye doctors. They always stay on the cutting edge with upgrades. I find their tech support knowledgeable and very friendly.

Vorteile:

Easily adaptable to the way I practice Optometry

Nachteile:

There really are no cons. I have had some issues but Maximeyes support staff is amazing. They always quickly take care of the rare issue.

Maximeyes Software

Kommentare: I really like the ease of filing insurance thru Maximeyes. It is like an all in one product. Appointment scheduling, billing, filing insurance.

Vorteile:

Maximeyes is easy to use . We have used this product since 2005 and and have seen many changes over the years . It was easy to configure it to our office needs.

Nachteile:

The scheduler wish we could make a little different but it is doable. Running reports can get a little tricky wish there were a few more options on there.

Maxim Eyes Review

Kommentare: Customer support is in India. You have to stay connected with them online or by phone while they 'look into' the problem you are having. Most I have used have a way to log tickets, they investigate then get back with you as opposed to tying you up for ever how long they need to fix the issue.

Vorteile:

I really do not like any features about this software.

Nachteile:

It is very basic and outdated. It works like an excel workbook.

Great personal attention from multiple staffers given when I needed it

Kommentare: I want to personally mention and thank Sofiya (AND her team) for taking the time to address an issue with me, then research the issue once we determined there WAS an problem with my issue, then get me the necessary update (to fix this issue) and then lastly follow up with a call (a 76 min session) to discuss the issues / questions I had.
In dealing with Sofiya and the other, the staff were educational, patient and worked thru nearly all of my issue (the ones that COULD be addressed) The unresolved were farmed out to IT and Training.
I ALSO want to mention that in talking with my MIPS/MACRAs consultant, he informed me that there were certain major EHR players working on the data collecting with regard to MIPS/MACRAs and his observation was that First Insight's EHR was SIGNIFICANTLY heads above the other 2 players when it came to readiness. That says a lot for the First Insight developmental team.

Vorteile:

The product and staff give personal attention and listen to me and address my needs. That is important to me when it comes to this important piece of my practice.

Nachteile:

Minor EHR customization issues that are resolved when discovered. The staff listen and correct or improve the issues as they are discovered.

Definitely consider MaximEyes for your optometric practice

Kommentare: We've been using maximeyes since 2011. The original set up was time consuming, but [SENSITIVE CONTENT HIDDEN] was patient and helpful. We've gone through about 3 versions over the 9 years and they get better and better.Any new staff can easily learn how to use it. Tech support is available and can help us solve most problems.

Vorteile:

It's easy to use for EMR -exam module, billing, and inventory. Integrates well with vsp.

Nachteile:

The superbill/accounting portion is not as intuitive as something like quickbooks. If I change a $ item, it should refresh automatically, but it doesn't We look forward to using the newest software platform

Excellently Supported Software

Kommentare: I couldn't ask for a better group of people to work with.

Vorteile:

MaximEyes Practice Management and EHR software is backed by a very attentive and experienced support and sales team. The sale is just the start, they are in for a long-term relationship with your practice.

Nachteile:

We are looking forward to the day when the Practice Management and EHR software is fully combined into one software. That day is coming soon. Currently they exist on two separate platforms that communicate to each other through synchronization.

MaximEyes is an outstanding software that continues to push the technology envelope and impress us with new features.

Vorteile:

We are very happy with the workflow especially in the examination. It allows us to efficiently take care of our patients with minimal clicks. We love the VSP calculator, the scheduler is simple and very effective, the online patient portal, bill pay, and scheduling as well as the new iPad check in feature are truly wonderful.

Nachteile:

We don't have any complaints but are excited to hear that in the future we won't have to sync patients between the practice management and the exam modules.

MaximEyes user since it was first available in Ohio.

Kommentare: We like MaximEyes for all of its features.

Vorteile:

Integration of other software apps has been very nice. CLX, FramesData have helped us tremendously.

Nachteile:

There are many features not in the forefront that could be trained on better.

Easy to use

Kommentare: My experience with MaximEyes has been positive. My biggest problem is my limited understanding of computer/software issues. This makes it difficult for me to explain problems when they are occur. The tech support and customer support has always been helpful.

Vorteile:

The system is easy to use. I find that MaximEyes is always working to improve the system to adapt to the changing demands like MIPS and MU.

Nachteile:

The updates that are require to keep the system current sometimes have problems. These take a call to technical support to address the problem.

Great Software and Excellent Customer Service!

Vorteile:

MaximEyes software can be customized to meet the needs of our practice, and this is not lost when there are system updates. The MaximEyes customer support has always been very helpful. In the rare occasions when we have needed assistance, they were readily available and able to address the issue quickly.

Nachteile:

As with any software, it may not be perfect, or do things exactly the way you think it should, but it is far better than any other software I have used or evaluated.

Love Maximeyes Electronic Health Record

Vorteile:

Maximeyes Electronic Health Record (EHR) is so versatile. Our practice ranges from wellness exams, CL and speciality CL, full scope eye disease management, and various postoperative eye care and this EHR handles it all with ease. The evolution of this software does not stop, Maximeyes continues to improve the software. Paper to Maximeyes EHR was seamless, along with ICD-9 to ICD-10. Maximeyes EHR makes ICD-10 coding easy!

MaximEyes for Optometry

Vorteile:

I love how everything is integrated easily. No detail is missed, and everything is very customizable. The best part of this software is the customer support. They always get back to us very quickly and fix any problem that they may have.

Nachteile:

Some of the software feature are not as sleek as other products. It can be a bit technical and confusing for people who are novice computer users.

Our Maximeyes software is awesome and continues to improve with amazing features!

Vorteile:

Our exam module has every feature we could want. In addition, great scheduler, VSP calculator, eRx, contact lens handing, inventory handling and practice management side with electronic EOB's is just incredible. We also love the integrated iPad front desk check in app!

Nachteile:

We really like it all. Costs have continued to increase for the product but that is typical of most software programs which continue to add significant new features.