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Über StreetSmart

Die Anwendung ist geeignet für Unternehmen mit 50 bis 5.000 mobilen Mitarbeiter*innen und umfasst die schlüsselfertige App von StreetSmart mit Jobs und Formularen, Arbeitszeittabellen, Kilometerstand, GPS und Kundenengagement.

Erfahre mehr über StreetSmart

Vorteile:

User friendly, I like the GPS feature and the fact that my employees can also clock in and out.

Nachteile:

Complicated to edit or delete accidental punches or mess ups.

Bewertungen zu StreetSmart

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,2
Kundenservice
4,2
Funktionen
4,0
Preis-Leistungs-Verhältnis
4,0

Weiterempfehlungsquote

7,8/ 10

StreetSmart hat eine Gesamtbewertung von 4,2 von 5 Sternen basierend auf 108 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (108)

Lex
Lex
Branch Manager Sales & Service in USA
Verifizierter Nutzer auf LinkedIn
Großhandel
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Some difficultly with the online instructions.

4,0 vor 7 Jahren

Kommentare: Am able to show company sponsored videos on a TV in my counter/showroom.

Vorteile:

Excellent customer service when calling tech support. Tech support personnel were very friendly and knowledgeable.

Nachteile:

Programming was a bit tricky. Once I got around a few issues it worked well. Would be nice if you could upload something larger than 500MB.

Antwort von StreetSmart Mobile

vor 7 Jahren

Lex Thank you for your kind words about your technical support team. We appreciate your review and have also forwarded your comments on to our Graybar engagement manager and product team for review. Thank you again for your feedback!

Adrienne
Director of Operations in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Does what it says it will

4,0 vor 7 Jahren

Vorteile:

This really is a simple program to use in terms of setting up and customizing jobs and report. It's also a great tool for locating my techs while they are in the field and helping them manage their time while on a job site. It's also a great way to keep my service techs and our service calendar in sync ensuring a high level of customer service. Our customers love the reports and the information we provide.

Nachteile:

The 2 most frustrating things with this software are the inability to make a customer inactive, and the lack of a place to make notes like gate codes. Currently, your only options are to delete a customer, which means you lose all of their history as well and for gate codes or special instructions, we have to either type them in at each service call (which is weekly) or note it somewhere in the address line 2 section.

Antwort von StreetSmart Mobile

vor 7 Jahren

Adrienne, Thank you for your feedback on StreetSmart. We are pleased to hear you find the solution helpful in maintaining a high level of customer service. We have also forwarded your comments to our product team for review. Thank you again for your feedback.

Marcelo
Business Developer in USA
Hausmeisterservice, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Street Smart is stuck in time

3,0 vor 6 Jahren

Kommentare: The first project manager helping us was the worst, then we made a big deal about it and the second person was wonderful. She did the best she could with what she could offer. The support team are awful too. You will lose you cool everytime you need to call them.

Vorteile:

IT has a lot important and hard features to get on one place. GPS and timestamp, geoface, forms, the ability to customize them is some ways.

Nachteile:

There were more dislikes than likes, but I feel is lack in some simples features such as calendar functionalities. The interface is AWFUL and out of date. IT's not a simple program to use or learn and the interface is stuck in the 2000's.

Antwort von StreetSmart Mobile

vor 6 Jahren

Marcel, Thank you for providing feedback on StreetSmart. We are glad to hear that the application has a lot of features you need in one place start stop report you have is accurate and easy to use. Because the application is rather robust, we do have periodic training for all our customers that can be found in your customer portal. I have forwarded the issues you have to our product team as well for your calendar functionality. We also encourage customers to submit requests through smartsupport@clicksoftware.com as they would be able to see where the bugs/disconnect are with your calendar.

Ryan
Field Services Rep in USA
Gastgewerbe, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Full Featured but can be cumbersome

4,0 vor 6 Jahren

Kommentare: Easy to use and figure out, even with the "non-ergonomic" style of using some of the features. Implement performance increases and make things not as rigid and it will be a winning system.

Vorteile:

- Keeps everything in one place -easy to access files -Navigation is simple

Nachteile:

-Accessing files for DOWNLOAD is cumbersome and seems to be dependent on how many users are on it in the office -Selecting date ranges gives too many warnings about what the date range can be (i.e. you change date A it warns you DATE RANGE CANNOT exceed X before you finish changing date B) It is mildly frustrating to very frustrating when you need to review certain dates. -Saving .pdfs generated form street smart can take a very long time; a 30mb file should not take 3 minutes to download with gigabit internet speeds. This has something to do with base server speed but it is still astounding how lond it takes at times to download such a small file. Perhaps look into improving performance of the cloud application to/from the end user? - search function is lacking: example is If I want to look up apartment/task X I should be able to type it in simply as whatever keyword I'm looking for and not the specific task number. -General performance enhancements would be greatly appreciated

Jim
Purchasing and Logistics Manager in USA
Gastgewerbe, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

StreetSmart Review by Jim

5,0 vor 6 Jahren

Kommentare: Streetsmart has allowed us to tailor a software system to the needs of our company. We have dramatically reduced our direct labor costs, which is far and away our number one expenditure. The ability to track and report on anything from job details to vehicle mileage and locations has completely changed our business, and will continue to do so as we grow and evolve as a company.

Vorteile:

This software has helped fundamentally change our small business! It has allowed us to be more efficient as a team and effective as a hospitality service provider. I most enjoy the ability to plan and schedule company actions far ahead of time, track in real time, and report on any job function afterward with details that I can customize to best fit our team's needs. The user-friendly interface allows quick manipulation that saves me extremely valuable time.

Nachteile:

The only con would be lack of a more 'real time' messaging option for communicating with workers in the field. The current messaging feature is extremely handy, but a faster 'chat' type function (think facebook messenger, or mightytext) would take this software over the moon for my company.

John
John
Field Services Supervisor in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use

5,0 vor 7 Jahren

Vorteile:

Easy to configure, use and create forms. I like functionality of seeing submitted forms and where my workers are.

Nachteile:

Sometimes it can be clunky. Delayed reports. When a workers sign is into a job I won't see it for some time.

Antwort von StreetSmart Mobile

vor 7 Jahren

Thank you John for your review and feedback. It is good to hear the product is easy to use, and the configurable forms work well for your team. We've also sent your feedback on to your Sleep Number engagement manager and product team.

John
John
Field Services Supervisor in USA
Verbraucherdienste, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great product

5,0 vor 6 Jahren

Vorteile:

It ease of use and user friendly interface

Nachteile:

Battery consumption, it also takes up alot of memory

William
William
SCS in USA
Baumaterial, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Real Time

4,0 vor 6 Jahren

Kommentare: Tracking deliveries as warehouse manager.

Vorteile:

I love the real time updates, the ease of tracking, makes my life much easier. as a warehouse manager.

Nachteile:

Sometimes it can be a little slow but not so much that it disrupts my business.

Barby
Barby
Compliance in USA
Lagerung, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

User Review

5,0 vor 6 Jahren

Vorteile:

The company makes the software straight forward and easy to use

Nachteile:

The customer service is not great, many times they are just as confused

Clark
Clark
Client Service Manager, US & Canada Field Operations, Unisys Enterprise Solutions in Kanada
Verifizierter Nutzer auf LinkedIn
Computer-Hardware, 10.000+ Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Streetsmart review

3,0 vor 6 Jahren

Vorteile:

It is simple to use and offers reports and mileage summary at the end of the week.

Nachteile:

It consumes your battery at an alarming rate

Matt
Manager of Staff & Operations in USA
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The system is a great tool which allows us to track and communicate freely with our field staff

4,0 vor 7 Jahren

Vorteile:

The customization of forms, activity reporting and tracking, user friendly app and pc for user interface

Nachteile:

lag time on location reporting can be extensive at times and create confusion. updating mass locations or making mass changes in location assignments to users can be tedious

Antwort von StreetSmart Mobile

vor 7 Jahren

Thank you Matt for your review of StreetSmart. It is good to hear the solution is helping communicate with your field staff and provide customized information on field activities. Thank you also for your suggestions which have been forwarded to our product management team for review. Thanks again for your feedback!

MARTHA
HR/Payroll Manager in USA
Gesundheit, Wellness & Fitness, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ClickSoftware Review

4,0 vor 7 Jahren

Kommentare: We are able to track District Managers

Vorteile:

This helps to track District Managers. Easy to read and really helps to track what our employees are doing.

Nachteile:

Complicated to edit or delete accidental punches or mess ups.

Antwort von StreetSmart Mobile

vor 7 Jahren

Martha, thank you for providing feedback on StreetSmart. We are happy to hear that the solution provide visibility and insights into your District Manager activities. Your comments have also been forwarded to our product management team for further review. Martha, thank you again for your feedback!

Hector
Field Services Supervisor in USA
Möbel, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Streetsmart

2,0 vor 6 Jahren

Kommentare: I have to use it everyday to submit forms or start on the route. Easy to use.

Vorteile:

Accuracy of the Stop Start Report. Easy to use self explanatory.

Nachteile:

Constant crashes on the app, missing information on GPS Stop Start Report.

Antwort von StreetSmart Mobile

vor 6 Jahren

Hector, Thank you for providing feedback on StreetSmart. We are glad to hear the start stop report you have is accurate and easy to use. The GPS report shouldn¿t be missing within the app and I have forwarded the issues you have to our product team. We also encourage customers to submit requests through smartsupport@clicksoftware.com as they would be able to see where the bugs are.

Nathan
Technician in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to work with. Not a lot of issues

5,0 vor 7 Jahren

Vorteile:

Works on both phones and tablets. Nice when you break one of them. Work continues. Easy to use. All icons are self explainable.

Nachteile:

Sometimes the gps function has quit working for short periods. You can only have so many characters in or write up box at once.

Antwort von StreetSmart Mobile

vor 7 Jahren

Nathan, Thank you for your review of StreetSmart. We are glad the solution continues to work well for AIS and appreciate your business. Thank you also for your suggestions which have been forwarded to our product management team for review. Thank you for using StreetSmart!

JASON
Branch Manager in USA
Gastgewerbe, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Like this application pretty easy to use

4,0 vor 7 Jahren

Kommentare: easy and fast

Vorteile:

Like the feature that i can see where all my associates are at a glance (one page), the fact i can see where all my associates are and the status of their jobs

Nachteile:

the tracking replay function seems pretty clunky GPS tracking doesn't always seem accurate and not always the best.

Antwort von StreetSmart Mobile

vor 7 Jahren

Jason thank you for reviewing StreetSmart! We are glad to hear you find the product easy to use and helpful for managing your teams. We have also forward the information to our product team for review.

Trey
assistant manger in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It is a great tool to have

5,0 vor 7 Jahren

Vorteile:

I like the maps. I like how I can talk to driver without calling him. I can text him. The best thing about it is how the information storage.

Nachteile:

I like everything. There is nothing I can come up with that I don't like. It might take a little time putting in information. That's about it

Antwort von StreetSmart Mobile

vor 7 Jahren

Thank you Trey for your review! We are pleased that StreetSmart is working well for you and your organization.

Daniel
Warehouse Manager in Australien
Großhandel, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The Best I've used

5,0 vor 6 Jahren

Kommentare: StreetSmart is truly the best App and value for money I have used for Logistics.

Vorteile:

So many more features available compared to other Apps and so many of those features you can customise yourself eliminating excessive overhead costs that other developers will charge. Mobile workers find it simple to use.

Nachteile:

You can't use Bar Code reader in the Job search function.

rebecca
sales in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great. Overall questions can be answered.

5,0 vor 7 Jahren

Vorteile:

The amount of information that you can put in to be able to get in return to keep up with. Everything is accurate. I love using it.

Antwort von StreetSmart Mobile

vor 7 Jahren

Rebecca, thank you for your kind words in your review of our StreetSmart mobile workforce app. We strive to make our solution easy-to-use and flexible enough to send and gather the right field information for efficient operations. We appreciate your business!

Ozzy
Wine & Spirits Department Manager in USA
Wein und Spirituosen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

I use a small part of the software but it's reliable and only had had a couple of small glitches

4,0 vor 7 Jahren

Kommentare: Being able to track all my visits with information on the spot when it happens so I don't have to remember how the visit went. I can also look at maps if I need to remember.

Vorteile:

ease of use in general. Also when I go do the monthly reports of my field work everything is easy to find and I'm able to make useful reports to give to my management

Nachteile:

I can't go back to correct errors in the tablet once I'm passed certain point like entered data that I might have done mistakenly. I think if we can go back to the office and in some way be able to make some correction that couldn't be done on the tablet it would be great

Antwort von StreetSmart Mobile

vor 7 Jahren

Ozzy, we appreciate your review of StreetSmart. It is important for us to hear how the app and reporting are being used and we're pleased to hear you find it effective. Also, we have forwarded your suggestions over to our product management team for review. Thanks again!

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Streetsmart Experience

5,0 vor 6 Jahren

Vorteile:

Ease of use. Updates to jobs are quick and efficient.

Nachteile:

Sometimes loses GPS signal. Forces automatic restart after I sign out. Uses to much battery power when not necessary.

Robert
Lead Project Engineer in USA
Telekommunikation, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

StreetSmart Review

3,0 vor 6 Jahren

Kommentare: StreetSmart is used to collect field data from our fiber optic installers. While it's customizability is very useful and the default options handle most of our needs, the software is still fairly poor quality and is a pain point for our installers. The customer service is very good, and our representative is always available for questions and assistance inside the app.

Vorteile:

It's customizability is useful and the reporting tools help my company keep track of a lot of different metrics.

Nachteile:

The software is clunky and the reports are poorly designed. Filling out the forms are a pain point for our users.

Chris
Supervisor in USA
Einzelhandel, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Street smart

5,0 vor 6 Jahren

Kommentare: It's easy for me to do payroll and to track my employees

Vorteile:

It's easy to use and for me to track my employees

Nachteile:

Seems to log out alot. And at times doesn't track miles.

Craig
COO in USA
Lagerung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Streetsmart is paramount to success

5,0 vor 6 Jahren

Vorteile:

The ability to push our services out directly from our CRS system to our drivers’ devices.

Nachteile:

We really don’t have any negatives. It does what we need it to do.

Jaime
Operations in USA
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Review

5,0 vor 6 Jahren

Kommentare: My overall experience with StreetSmart has been great.

Vorteile:

That we are able to track the workers. .

Nachteile:

That the collectors can not save the event form as a draft when it done through an event. Also when creating a job, once it is created I can not place two workers under the job anymore once the job is created.

Bill
President/owner in USA
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A big almost for us.

3,0 vor 6 Jahren

Kommentare: My goal was to get closed service calls back to the office for biliing quickly. The software does many good things but just falls short in a few key areas that would make it usable.

Vorteile:

Ability to see where my techs are and what job they are on

Nachteile:

Missing some key features for us: Cant add custom fields to the location records Cant paste a jpeg into call detail As jobs are updated to the techs, it does not tell which job got updated. Closed service call PDF's dont contain the location name. Have to open them to see what customer it was Just to mention a few