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Über DocuWare

Die Büroautomatisierungslösungen von DocuWare bieten einen intelligenten digitalen Workflow und Dokumentenkontrolle für beträchtliche Produktivitätssteigerungen.

Erfahre mehr über DocuWare

Vorteile:

Docuware is a powerful tool for routing paperwork through workflows.

Nachteile:

Trying to print it a bit of a hassle, which is confusing because it didn't used to be that way. I'm not sure why happened or why.

Bewertungen zu DocuWare

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,6
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,3

Weiterempfehlungsquote

8,5/10

DocuWare hat eine Gesamtbewertung von 4,6 von 5 Sternen basierend auf 97 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (97)

Hans Werner
CEO in Deutschland
Metallabbau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Workflows sind murks

4,0 vor 4 Monaten

Kommentare: Ich könnte gerade kotzen wenn an in der Luft hängt und wichtige Workflows für die Abwicklung in der Firma nicht funktionieren.

Vorteile:

Einfache Archivierung, gut in der Gruppe zu arbeiten, revisionssicher

Nachteile:

Der Workflowdesigner und der schlechte Support. Man bekommt nur Antworten über den Vertriebspartner und der keine von Docuware.

Antwort von DocuWare

vor 4 Monaten

Lieber Hans Werner, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr ehrliches Feedback zu geben. Wir bedauern sehr, dass Ihre Erfahrungen mit unserem Workflow Designer und dem Support nicht Ihren Erwartungen entsprochen haben. Wir bei DocuWare nehmen jedes Feedback ernst und untersuchen derzeit die Unannehmlichkeiten, die Sie. Wir haben Ihre Bedenken intern weitergeleitet, um sicherzustellen, dass sich sowohl unsere Produkt- als auch unsere Support-Teams damit befassen. Wir schätzen Ihr Unternehmen und sind bestrebt, Ihre Erfahrungen positiv zu gestalten. Ein Mitglied unseres Teams wird sich direkt mit Ihnen in Verbindung setzen, um die Angelegenheit weiter zu besprechen und Ihnen die Unterstützung zu geben, die Sie benötigen. Vielen Dank für Ihre Geduld und Ihr Verständnis, während wir daran arbeiten, unseren Service zu verbessern. Mit freundlichen Grüßen, das DocuWare-Team

Lukas
Lukas
Social Media Manager in Deutschland
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

DocuWare erleichtert das Verwalten von Dokumenten erheblich

4,0 letzten Monat Neu

Kommentare: DocuWare überzeugt als zuverlässiges und effizientes Dokumentenmanagementsystem. Die Software erleichtert das Verwalten, Archivieren und Abrufen von Dokumenten erheblich und bietet zahlreiche Funktionen zur Automatisierung von Workflows. DocuWare ist besonders geeignet für Unternehmen, die ihre Prozesse digitalisieren und effizienter gestalten möchten.

Vorteile:

Zu den Vorteilen von DocuWare zählen die benutzerfreundliche Oberfläche, die effiziente Suchfunktion und die Möglichkeit zur Automatisierung von Prozessen. Außerdem ist das System skalierbar, was es für Unternehmen unterschiedlicher Größenordnungen attraktiv macht.

Nachteile:

Fortgeschrittene Funktionen setzen oft eine zusätzliche Schulung oder Einarbeitung voraus.

Martin
Applikationen Manager in Deutschland
Immobilien, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Kann viel

4,0 vor 12 Monaten

Kommentare: Solides Programm mit zu großen Funktionsumfang. Wichtig ist es gleich richtig zu zuschneiden. Danach wird es schwierig.

Vorteile:

Sehr großer Funktionsumfang und viele Möglichkeiten für DMS und Workflows

Nachteile:

Kompliziert in Anwendung und Optimierung da es durch die vielen Funktionen verkompliziert ist.

Idaly
Idaly
Project Manager in USA
Verifizierter Nutzer auf LinkedIn
Halbleiter, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Document management that facilitates our processes and allows us to save paper.

5,0 vor 2 Jahren

Kommentare: It has allowed us to keep our documents in order, we improve the fluency when filing and sharing documents very quickly, we keep our files safe, we reduce the cost of paper, the digitization of our documents has boosted our growth and productivity.

Vorteile:

It is the best software for document management, it is very good at keeping our documents digitally secure, it is very good at exchanging documents between colleagues, it is a very fast system, it is easy to navigate and it keeps document management smooth.

Nachteile:

Some colleagues thought that it is expensive software at first, but I disagree as there are many software with similar functions, but DocuWare has more power to manage our documents to a great extent.

Antwort von DocuWare

letztes Jahr

Hi Idaly, many thanks for your comments. We work every day on improving our solutions and make it much more efficient for our users.

Adam
Adam
Chief Information Technology in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

DocuWare- digital transformation and of document organization

5,0 vor 2 Jahren

Kommentare: What I like about Docuware is that they are creating a strong community, they offer webinars every month, they are very helpful since they are always innovating and teaching new techniques and processes for the effective use of Docuwere.

Vorteile:

Something I like about Docuware, its interface, its dashboard is simple but functional, I like how it displays all the documents in a single view, it is quite organized to handle large amounts of documents. I consider it an excellent solution for the digital transformation of a company, and for remote work since it is based on the cloud. Something to highlight about the Docuware is that it has applications for iOS and Android, this helps the workflow to speed up the processes.

Nachteile:

For a new user, the learning curve can be a bit long since it has some functions and tools that you don't understand at first, another point that needs to be improved a lot is its editing tools, if it works with a predefined format it's fine. but if you need to make numerous changes it can be a bit tedious.

Antwort von DocuWare

vor 2 Jahren

Thank you for taking the time to review DocuWare. We appreciate your input. We're glad to hear that your company is benefiting from our solution. If we can ever be of assistance, please contact us at customer.feedback.com.

Cynthia
Executive Assistant in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

DocuWare: Serviceable

3,0 vor 4 Jahren

Kommentare: My experience was good. As stated, once you figured out what you needed to do to complete the transaction, it was fine.

Vorteile:

Our association used Docuware for about six years and for where our business model was at the time, it served a good purpose. Once you figured out the system, it was easy enough to use, albeit a bit "clunky." We used it primarily for uploading invoices and bills to be paid.

Nachteile:

It was challenging to find past invoices with this system. Docuware was not overly intuitive, so it took a fair amount of time to figure out how to access and pull up past invoices if there were questions about payment.

Antwort von DocuWare

vor 4 Jahren

Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. The situation that you describe is not typical. DocuWare is known for its ease of use and powerful search capabilities. Customers are able to assign keywords they choose, such as vendor and date, as well as use full text search. If you have further input, please reach out to us at customer.feedback@docuware.com.

Sthefany
Sthefany
Financial Advisor in USA
Verifizierter Nutzer auf LinkedIn
Investmentbanking, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy to use and very versatile

5,0 vor 2 Jahren

Vorteile:

It offers a wide variety of features to enhance, organize, and streamline the document management process. It improves collaborative work with the team and is very agile for carrying out daily office tasks. It allows you to manage different types of documents in a simple way, which allows the work team to save time and greatly improve our workflow.

Nachteile:

I wish it offered more integration options to maximize its potential

Antwort von DocuWare

vor 2 Jahren

Thank you for taking the time to review DocuWare. I'm glad that your experience with our solution was positive. We have recently introduced DocuWare iPaaS connectors, which allows users to connect DocuWare Cloud to over 1,000 other cloud applications. If you have further input, please reach out to us at customer.feedback@docuware.com.

Neisha
Neisha
Marketing Administrative Assistant in USA
Verifizierter Nutzer auf LinkedIn
Hochschulbildung, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Keeping Track with DocuWare

4,0 vor 6 Jahren

Vorteile:

I really liked how this software helps to keep track of all documents, paper and electronic. All files can be uploaded and organized to find for later use. All files can be tagged with different information to pull up at a time when you might not know what you are looking for yet. Various locks or administrative controls can be implemented on a user by user basis for security reasons.

Nachteile:

I think this software could use a face-lift, and maybe have a more user friendly dashboard and easier on the eyes. I spent did spend a lot of time searching the system and with it could be easier to use..

Antwort von DocuWare

vor 6 Jahren

Thank you so much for taking the time to review DocuWare. We're so glad that your experience with our software has been positive and that your organization is benefiting from our solution¿s ability to improve the ease of search and retrieval of documents and the roles-based security. If you would like input on fine-tuning your search capabilities, please reach out to your DocuWare Partner or contact us at any time at customer.feedback@docuware.com. We have a team that is responsible for improving the user experience. They focus on continuous improvement of our user interface. If you would like to get involved by becoming a part of our Product Tester Program, you can register here: https://start.docuware.com/docuware-product-tester-program.

Samuel
Samuel
Senior Java Software Engineer in USA
Verifizierter Nutzer auf LinkedIn
Internet, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Incredible email delivery and storage system.

5,0 vor 4 Jahren

Kommentare: The system works very well as sending and saving information, but it is not the best service to edit emails due to the lack of updating, however its main function fulfills perfectly so I recommend it, it is possible to see other services and observe it is possible to find much more complete features, although docuware stands out very well.

Vorteile:

Docuware a system that allows us to carry out different types of processes among the most relevant is the saving of information and keeping protected emails to be sent either automatically or manually, in this way we can use a much more efficient system in sending of mail and data protection, this is what docuware offers and I can say that it is efficient, I am happy because it works in a very correct way and which makes a difference totally to other software for sending and receiving mail.

Nachteile:

Among some fundamental problems is the writing and revision of emails in the service is a little different from other emails, be it Yahoo, Outlook, Gmail or corporate emails, because in this its tools are a little old and outdated, so It can be difficult to edit an email, so they should improve this design and add text tools.

Antwort von DocuWare

vor 4 Jahren

We appreciate you taking the time to review DocuWare. We're happy to hear that our solution enables you to save, retrieve and secure email efficiently and has improved your other processes. Please contact your DocuWare reseller or Regional Sales Director to make sure you're using the most current version of DocuWare. I will also pass your ideas for improvement along to our product team. If we can be of assistance please reach out to us directly at customer.feedback@docuware.com

Andre C.
Andre C.
Director of Professional Services in USA
Verifizierter Nutzer auf LinkedIn
Unterhaltungselektronik, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

DocuWare has leapfrogged the competition

5,0 vor 6 Jahren

Kommentare: We have use DocuWare for our order processing and accounts payable for nearly 10 years. Over that time, DocuWare has evolved to keep pace with our business and has exceeded our expectations.

Vorteile:

DocuWare has become the most feature-rich, combined document management and intelligent data capture solution available today. Affordably priced and fully customization. The preconfigured Kinetic solutions for invoice processing and employee management allow users to get up and running in a matter of days.

Nachteile:

The cloud based offering needs to provide concurrent user licenses.

Antwort von DocuWare

vor 6 Jahren

Thank you so much for taking the time to review DocuWare. We appreciate hearing from a long-time customer. We designed our cloud licensing model to meet a broad range of customer needs. We will take your feedback into consideration. You can reach out to us with further suggestions at customer.feedback@docuware.com.

Rebecca
Rebecca
Content Developer in USA
Verifizierter Nutzer auf LinkedIn
Personalwesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

From a big failure to a success story!

4,0 vor 6 Jahren

Kommentare: We had a major setback with the vendor who initially set up the product with our company, to where we had to halt our progress and rollback to our old platform (FORTIS). But we implemented it again and it was a success.

Vorteile:

1. The interface is easy on the eyes, intuitive, and user-friendly 2. Effective drag and drop functionality 3. Users can perform multiple tasks in multiple documents without leaving the main console

Nachteile:

1. Lack of appropriate training for users and administrators 2. Lack of documentation and information on the web to troubleshoot problems on your own 3. The company does not seem invested in its clients' education of how to use the product

Antwort von DocuWare

vor 6 Jahren

Thank you so much for taking the time to review DocuWare. We're glad your company is benefiting from DocuWare's user-friendly interface and flexibility. We appreciate the feedback on DocuWare training and documentation and are sorry to hear that we haven't fully met your needs. If you we can be of further help or you have suggestions for improvement, please reach out to us at customer.feedback@docuware.com.

Virginia
Virginia
IT Administrator in USA
Verifizierter Nutzer auf LinkedIn
Versicherung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great document retention software

5,0 vor 3 Jahren

Kommentare: Overall the product does what we need it to do in an efficient manor that helps us to have a secure storage platform across multiple offices

Vorteile:

Ours is on premise and security is key along with the ability to track/cross reference with Dynamics CRM

Nachteile:

It can be quite time consuming during the storage process

Antwort von DocuWare

vor 2 Jahren

Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. If you have further input, please reach out to us at customer.feedback@docuware.com.

Salma
Salma
Accountant in USA
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best Of All Time and sensational tool for documents management.

5,0 vor 3 Jahren

Kommentare: Enables ease of documents sharing.
Automates business processes.
Documents can be stored securely.

Vorteile:

It's simple to organize and manage documents and files. Enables ease go search and display documents and files. Ensures ease of documents access.

Nachteile:

I haven't experienced any downside with DocuWare as it matches all what I need.

Antwort von DocuWare

vor 2 Jahren

Thank you for taking the time to review DocuWare. I'm glad that your experience with our solution was positive. If you have further input, please reach out to us at customer.feedback@docuware.com.

Jennifer
clerk in USA
Staatsverwaltung, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Docuware

4,0 vor 5 Jahren

Kommentare: i have used it for 4 years a couple different ways, it is easy to use, if you always type in caps its easier to find the information later, its overall a great product to hold valuable information.

Vorteile:

It is easy to use, you can export charts easily, you can make the categories how you want them to be, like permit number, address, you can set up as you need it.

Nachteile:

sometimes its not easy to search if someone entered the information in lowercase or uppercase it may not show, the only thing that frustrates me is the searching of a document.

Antwort von DocuWare

vor 5 Jahren

Thank you so much for your review. We're so glad you value DocuWare's ease of use. We have a team that is dedicated to making sure that our solution is user-friendly. DocuWare search is not case sensitive. So whether the text is upper case, lower case or a mixture of both should not affect the search results. You can also use logical operators like AND and OR to enhance search capabilities. Please reach out to your DocuWare Partner for assistance or contact us at customer.feedback@docuware.com.

Wisdom
Business Consultant in Südafrika
Computer-Software, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Docuware Functionality

4,0 vor 3 Jahren

Kommentare: It is very pleasant and an easy to use software.

Vorteile:

It has an option of being server or cloud based and the users have a webclient interface that is compatible with all modern browsers

Nachteile:

Docuware support still has to improve. Africa has to be reliant on support from German. it is as if Africa is a country and not a region. that might negatively affect it in Africa

Antwort von DocuWare

vor 2 Jahren

Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. Please be assured that our support function is improving all the time. If you have further input, please reach out to us at customer.feedback@docuware.com.

Nicole
Town Clerk in USA
Staatsverwaltung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Happy about selection

5,0 vor 5 Jahren

Kommentare: The overall capability of the software is amazing; it makes you really take a step back and reevaluate your own process and goals.

Vorteile:

How you can incorporate this product on any area in your business. I also like how it bridges with various software applications.

Nachteile:

I can’t select a series of documents and index them/store in separate trays simultaneously.

Antwort von DocuWare

vor 5 Jahren

Thank you for your review. We appreciate hearing from our customers. We're glad that your organization is benefiting from DocuWare's flexibility and integration capabilities. Depending on what you are trying to accomplish, your DocuWare administrator or your partner can configure the solution to store documents in separate trays. The documents must have an index field that identifies their document type. Then a process runs in the background to send the files to the designated tray.

Aaron
IT Manager in Spanien
Automotive, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Docuware at SHAD

5,0 vor 12 Monaten

Vorteile:

We use Docuware on a daily basis to archive supplier invoices, start a workflow of approvals and finally integrate them into our ERP

Nachteile:

I don't have any cons, the software accomplish their purpose greatly

John
Applications Developer in USA
Staatsverwaltung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I took over the Docuware administration for my company. The learning curve was steep, but worth it!

5,0 vor 7 Jahren

Kommentare: Organization, shedding of old paper records (which made it easy to relocate).

Vorteile:

It allowed my company to get rid of @ 80% of it's paper records! It collated the old files into a common user interface (per department) that allows anyone to use it and find stuff quickly and easily!

Nachteile:

The one thing I think is missing (and this has been recorded) is that the "fat" client has been removed from the software. As an administrator, I made frequent use of the fat client.

Ryan
SP Manager in USA
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

We researched document managing programs, Docuware is by far the best program available! WE LOVE IT!

5,0 vor 7 Jahren

Vorteile:

Simplicity, Thorough, and Value these are some words that come to mind about the Docuware program. We are in the process of "managing" 17 years worth of document. Through Docuware we are able to "spider web link" our Bill of Ladings to our Packing Slip to our PO's to our Invoices (AP) to our Customer Invoices (AR) to the SDS sheets to the Certification of Standards documents our customers require. This program has reduced hours of research in paper files to minutes in the program search fields. That's not even the best part! Exceptional Service! We had one minor issue when we first implemented the program within one small area, we contacted our local representation (Les Olson Company) they in return setup a conference call with Docuware with in 48 hours a resolution to the issue AND fixed. I have not had an issue since. My company and I are extremely pleased with Docuware and what it accomplishes.

Anna
Contractors Receivables Coordinator in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Anna's Review

5,0 vor 3 Monaten

Kommentare: Docuware is a great platform for businesses who need to store unlimited amount of documents.

Vorteile:

It's very simple to upload and organize documents.

Nachteile:

I don't have any negative comments about Docuware.

Antwort von DocuWare

vor 3 Monaten

Hello Anna, Thank you so much for taking the time to leave us a review. We are delighted to hear that you are enjoying DocuWare and we look forward to our continued success together. Best Wishes, The DocuWare Team

Bernat
Bernat
CIO in Spanien
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Revolution on Invoices Management

5,0 vor 12 Monaten

Vorteile:

The digitization of the approval workflow and the accessibility of stored documents make this digital document management system the best.

Nachteile:

A drawback is the absence of direct support from the vendor, coupled with limited availability of technical documentation on the product

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Personalwesen, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

DocuWare Review

4,0 vor 6 Jahren

Vorteile:

I like that it gives me a preview of the files before I open them. I also like that it stores everything in color and that I can store multiple things at once. It works well at keeping things neat and is simple to use.

Nachteile:

The search function is not very good. In order to get results when performing a search you have to search the name of the document exactly as it was recorded. This can be difficult when looking for something that you stored months ago.

Antwort von DocuWare

vor 6 Jahren

Thank you for taking the time to review DocuWare. We want to help you get the most out of your DocuWare system. We can work with you to help you fine-tune your searches. With DocuWare you can search by date, type of document, keyword and any other parameters you set up. Please reach out to us at customer.feedback@docuware.com. We would appreciate the opportunity to improve your experience with our solution.

Kellyanne
Marketing Coordinator in USA
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

So far our experience with DocuWare has been very positive. It has been a great help!

4,0 vor 7 Jahren

Vorteile:

It's ease of use is the largest PRO! We have our entire shop (35+people) using the software and the fact it is so user friendly is simply excellent!

Nachteile:

At times we wish there were more sort options and export options. but overall it is a very good product!

Brian
Mgr Application development in USA
Öl & Energie, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Docuware review

5,0 vor 5 Jahren

Kommentare: So far, I am absolutely loving it. So easy to use and without having a client to install.

Vorteile:

I love the web interface. It makes it so convenient. The UI layout is so intuitive compared to our old document system.

Nachteile:

I don't like that I can't process multiple files by selecting the ones I want to change. It's either all or nothing.

Antwort von DocuWare

vor 5 Jahren

Thank you so much for taking the time to review DocuWare. We appreciate hearing from our customers. The ability to process multiple documents at once depends on what you're trying to accomplish and whether you have installed the most current version of DocuWare. Please reach out to your DocuWare Partner for assistance or contact us at any time at customer.feedback@docuware.com.

Donald
VP CFO COO in USA
Bankwesen, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy to implement and use. We were up and running in a very reasonable time frame.

5,0 vor 7 Jahren

Kommentare: Improved efficiency and better document management.

Vorteile:

The system is user friendly and easy to learn. It has helped improve our efficiency in handling the accounts payable function by eliminating the need to move paper documents. It has also replaced paper document storage with imaged files which are much easier to work with both from a storage aspect as well as a research aspect.

Nachteile:

At this point we have not had any issues with the system performance or capabilities. It is providing what we need for this function.