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SAP Customer Experience Erfahrungen

Über SAP Customer Experience

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Vorteile:

SAP CRM helps a lot in sales, customer service, sales analysis.

Nachteile:

After going into this system from a life of other options this one has a lot of loops to get to the same place, some simple, some very difficult.

Bewertungen zu SAP Customer Experience

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,8
Kundenservice
4,1
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,0

Weiterempfehlungsquote

7,9/10

SAP Customer Experience hat eine Gesamtbewertung von 4,2 von 5 Sternen basierend auf 239 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (239)

Dorothee
Senior Group Accountant in Deutschland
Maschinerie, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Benutzerunfreundlich

3,0 letztes Jahr

Vorteile:

Integration zu anderen Programmen wie Excel

Nachteile:

Nicht intuitiv zu bedienen, Hilfestellung auf Hilfeseiten nicht toll.

Arvind Kumar
Arvind Kumar
Solution Architect in UK
Verifizierter Nutzer auf LinkedIn
Freizeit, Reisen & Tourismus, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to learn and work with, yet most powerful Java based eCommerce platform

5,0 vor 4 Jahren

Vorteile:

1. SAP Hybris is based on Spring framework. Because Spring is the most widely used framework in Java fraternity, finding developers and architects who can be quickly made productive on the Hybris platform is much easier as compared to that on other platforms. Moreover, there are strong SAP Hybris communities at answers.sap.com and stackoverflow.com. 2. SAP Hybris has been consistently at the top position as rated by Gartner and ForresterWave. The selection criteria for these two agencies have been most respected for many years. 3. The business tooling is very extensive and business users find the merchandising tools quite intuitive. Hybris SmartEdit (which is a tool enabling the business users to make changes to the website content as intuitive as editing a live site and previewing it on multiple devices before publishing the changes to the live site) is the only tool of its kind provided by any Java-based eCommerce platforms. 4. SAP Hybris sticks to releases as per the roadmap published well in advance. At the same time, SAP Hybris comes up with the required patches (e.g. security patches) immediately when they are deemed critical for businesses. 5. The documentation is quite rich and there are more than one sites (e.g. help.hybris.com, wiki.hybris.com, www.sap.com/cxworks etc.) where relevant help is available. 6. The licensing is very flexible. 7. There are many deployment options e.g. on-premise, on SAP cloud infrastructure, on a public cloud infrastructure.

Nachteile:

1. The CMS and personalization still have some room for improvement. 2. SAP needs to campaign for SAP Hybris as AWS does for its cloud. After having worked with many different eCommerce platforms (including the top three), I can say that it is the best platform. Yet, because of the lack of proper campaign many customers, are not aware of its strengths and the array of features.

Angelica
university Intern in Ecuador
Verifizierter Nutzer auf LinkedIn
Pharmazeutika, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

SAP Customer Experience Review: Enhancing Business Success through Seamless Customer Interactions

5,0 vor 8 Monaten

Kommentare: In order to manage client interactions and enhance sales procedures, I got the chance to use SAP client Experience during my internship in the university's pharmaceutical product development and research department. The program turned out to be a useful tool because it allowed for individualized interactions with clients and gave us a unified perspective of their journey. We were able to efficiently streamline our efforts and nurture prospects because to the powerful marketing automation features. Our ability to make data-driven decisions was made possible by the integration of SAP Customer Experience with SAP Analytics Cloud. All things considered, SAP client Experience was extremely important in improving our client engagement methods and raising our sales efficiency.

Vorteile:

For companies looking for complete CRM solutions, SAP Customer Experience offers a variety of benefits. A unified view of customers across all touchpoints is made possible by its strong customer data management capabilities, enabling tailored and targeted interactions. Effective client involvement is made possible by the software's potent marketing automation features, which also include lead nurturing and campaign management. The seamless integration of SAP Customer Experience with other SAP products, including SAP S/4HANA and SAP Analytics Cloud, guarantees a smooth data flow and makes it possible to gain real-time insights for wise decision-making. Furthermore, the platform's flexibility and scalability enable organizations to expand and react to changing client demands.

Nachteile:

Although SAP Customer Experience has many advantages, there are a few things to bear in mind. The implementation procedure can be difficult and time-consuming, necessitating knowledge and careful planning. Additionally, small firms with tight budgets can find the software's pricing structure excessive. A severe learning curve has been mentioned by some users, especially when configuring advanced features and customizations. Last but not least, the platform's considerable capabilities can produce a complicated user interface, necessitating appropriate training and continuing support. These restrictions are, however, outweighed by the software's extensive features and scalability, which surpass its short-term drawbacks.

Enrico
Customer Service Manager in USA
Informationstechnologie & -dienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Why SAP Customer Experience Is The Best

5,0 vor 2 Wochen Neu

Vorteile:

I like the customer experience and customer service features The software comes with contact management and following on customer history is easy too.

Nachteile:

With SAP Customer Experience, everything has been smooth.

Aneesh
Consultant in Indien
Einzelhandel
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

An end to end solution with seamless integration capabilities

3,5 vor 9 Jahren

Vorteile:

SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

Nachteile:

SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

Alex
Alex
System Analyst. in Kolumbien
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Comprehensive solution to address and strengthen customer-facing engagement.

5,0 vor 8 Monaten

Kommentare: The experience has been really good from the first interaction, it provided us with the ability to establish closer and more consolidated ties with our customers, SAP allowed us to create relationships with customers that last over time, an organic and consistent experience SAP has proven to be a comprehensive solution in all aspects, a robust solution that provided us with everything we needed to cover the needs of customers without forgetting productivity, 10/ 10 for SAP.

Vorteile:

It gives us the ability to establish closer and stronger ties with our customers that will last over time, it allows us to collaborate with each of our functional business areas to provide a better customer experience. I am also impressed that such a complete and powerful solution can be implemented easily and quickly; I like its pay-per-use licensing approach, which is attractive to any company wishing to implement the system; it is cloud-based, which makes it easy to use. Last but not least its flexibility, adaptability and scalability as the size of demand varies.

Nachteile:

So far we have not faced any difficulty or inconvenience while using it, being even more honest I don't have any negative comments to share.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Computer-Vernetzung, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

provides real-time insights and analytics

4,0 vor 10 Monaten

Vorteile:

SAP Customer Experience provides a comprehensive suite of solutions that can help businesses manage all aspects of the customer journey, from marketing and sales to customer service and support.

Nachteile:

The software requires ongoing maintenance and updates, which may require additional resources and support.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 501–1.000 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Getting customer feedback is incredible now.

4,0 vor 6 Monaten

Kommentare: For small to large business, this is a great application to use for getting and analyzing all the customer feedback and work on. It saves time and the ROI is top notch.

Vorteile:

Our company relies on customer feedback and appreciate it greatly. We can get the customer feedback via email and also when they visit us. The dashboard is great to use and easy to navigate. Also rapid deployment solution is a huge addition to the features.

Nachteile:

The customer support team needs to be more fast when contacted. Sometimes the application does error in cloud run.

Tomasz
Production Engineer in Polen
Landwirtschaft, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Engnineer in SAP

4,0 vor 9 Monaten

Vorteile:

A multitude of functions that can be used on a daily basis.

Nachteile:

It is quite complicated, has a lot of functions, but you need to know the names of these transactions in order to use them.

Megan
MSP Sales in UK
Informationsdienst, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

SAP Review

4,0 vor 5 Monaten

Vorteile:

- Ability to get a list of all your sales orders-Ability to view customers credit limit

Nachteile:

- All of the blocks on orders can get complicated - It crashes a lot & can be quite slow

Dawn
Dawn
Executive Director in USA
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Robust and Out of Reach

3,0 vor 4 Jahren

Vorteile:

The WebUI is an especially great feature. SAP really helps in the way of tracking such as, tracking questions and concerns from customers and tracking customers orders.

Nachteile:

SAP is a very complex tool and can move depressingly slow. I utilized SAP in a warehousing environment and found this snail movement to become increasingly frustrating because of our inventory growth. One of the biggest drawbacks in my opinion is that you have to use SAP integration tools for fluidity. Not to mention SAP is NOT cheap. This robust tool is very expensive and in my opinion, useless if you do not have the proper integration tools to work with it.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

One of the best commerce platform out there

5,0 vor 4 Jahren

Kommentare: I have found SAP hybris a complete package with all the relevant features required in any e-commerce application. A lot of third party integrations has made it more usable and integrated with other systems. It also has presence on SAP cloud.
So, overall its a good product.

Vorteile:

1. It provides e-commerce functionality to the businesses, which helps in direct selling of the products from the producer to the consumer. 2. It provides almost all the e-commerce functionalities, and a lot of third party integrations for media(images, videos, etc.), tax calculations, payment providers, and a lot more already out-of-the-box. The product also has ample space to expand and customize the existing platform as well as per the business requirements. 3. After the acquisition of SAP, the product has been changed to make it adaptable to SAP environment. SAP has provided a lot of integration channels to integrate it with other SAP products, for example, SAP Revenue, Billing, Marketing, Sales and Service to name a few. As a result, it helps in overall revenue generation of the businesses. 4. The product has been extended into major industries apart from only retail. 5. There is a lot of improvement going on with every release and the product is always up-to-date with the latest changes in programming languages and in incorporating other new technologies.

Nachteile:

1. There are still a lot of legacy bugs that needs to be fixed even in the core platform and commerce modules. 2. A lot of common functionalities are still not being provided and need to be implemented by the solution providers in every project. Such common functionalities can be provided out of the box. One such feature could be GDPR especially used within the projects involving EU sites. 3. SAP needs to focus more on technical improvement of the project and not just on marketing aspects. 4. SAP needs to publish a common set of steps publicly for the partners providing the solutions, starting from the setup of the project until the go-live of the project to avoid delays and to build better customer reputation.

Michael
Sales Manager in USA
Maschinerie, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Horrendous U/I and immensely slower to operate than competitors

2,0 vor 5 Jahren

Kommentare: More than a year beyond implementation normal tasks in a sales jobs average taking 50% longer than they did with a different program. I wouldn't recommend purchasing SAP's CRM software unless your goal is to piss off your top sales people and push them towards leaving for a competitor

Vorteile:

The software has the "capability" of doing many things and being a one stop shop.

Nachteile:

The U/I is atrocious is difficult to navigate even for young tech savvy people. Doing simple tasks can easily take 50% longer than they did before even years after implementation.

Jennifer
Sales and Marketing Specialist in Philippinen
Marketing & Werbung, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My review for SAP Customer Experience

5,0 vor 12 Monaten

Vorteile:

I like the extensive set of tools and capabilities that SAP Customer Experience offers, which makes it simple for businesses to manage client contacts, track customer data, and assess customer satisfaction. The platform's real-time data helps organizations understand client behavior and make wise decisions, allowing them to respond quickly to changing customer needs. Businesses can tailor the client experience to their specific needs thanks to the platform's inherent adaptability.

Nachteile:

Only one aspect of SAP Customer Experience irritated me: its high price in comparison to competing customer relationship management platforms. For users who are unfamiliar with the SAP platform, it may not be the easiest to use.

Jessica
Customer Service Specialist in USA
Landwirtschaft, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Quite ROBUST!

5,0 vor 6 Jahren

Vorteile:

SAP products are top of the line. Very robust, but I'd much rather have too much at my fingertips than not enough. Very convenient to have so much in one place, instead of disjointed in different tools. Absolutely love the software.

Nachteile:

Only thing I can say that could be seen as a negative is that it takes a while to "get down." For someone who has never used CRM before, it may take some extra care in training. But the wealth of information in one place is priceless. I'd rather take time training someone for this tool and have impeccable efficiency than easy training in multiple tools and sacrifice time.

Felipe
Infrastructure Analyst in Brasilien
Telekommunikation, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Complete CRM, needed for all media and large business

5,0 vor 4 Jahren

Kommentare: We use the software to control and manage activities and services. receipt of material, travel management control of managers, presentation of accounting documents. It is the most used software in the company.

Vorteile:

the management of all services under sap's care. Basically we have access from the logistics, delivery and receipt of suppliers, from the accounting and financial of these contracts. All delivered competently by the system.

Nachteile:

Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.

Dipesh
Student in USA
Bankwesen, 5.001–10.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Best CRM tool with vast features

5,0 vor 6 Jahren

Vorteile:

In SAP CRM, there are various modules like Service, Sales, Marketing etc. Service module provides extensive features including service orders, service plans. You can manage your company's sales through Sales module. Marketing consists of lead, campaigns, loyalty management etc. It is a poweful tool for any large business.

Nachteile:

SAP CRM has WebUI, which is difficult to customize but easy to configure. You require a lot of SAP WebUI programming to enhance this WebUI.

Dana
Administrative Assistant in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Labor intensive data entry system, but gets the job done.

3,0 vor 6 Jahren

Vorteile:

Once you get the hang of data entry in the system, it becomes second-nature. System does prompt you to make necessary corrections, but it's not always clear what it's asking you for.

Nachteile:

It is very labor intensive, and the system constantly gives you error messages when a screen is not filled in 100% the way the system wants it to be. System does prompt you to make necessary corrections, but it's not always clear what it's asking you for.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Buchhaltung, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Convenient and accessible

5,0 vor 5 Jahren

Vorteile:

Its allows you to process cash transaction in real-time. It provides the ease of tracking volume of transaction on a day to day basis. In addition, it aids the audit of possible theft and fraud transaction.

Nachteile:

The license for the system is very costly. Also, one person at a time can use it. Multiple usage is not possible so you have to wait for the other user for you to proceed with your transaction.

Patrick
Salesforce Architect in USA
Computer-Hardware, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Just not a CRM system--it's basically just ECC with the CRM label slapped on

2,0 vor 7 Jahren

Kommentare: Massive implementation and our users hate it. Struggle with performance issues and complexity of logic. Regression testing is a pain every release. The software is just to sequential process oriented when really it should be more flexible to reflect the complexity and asynchronicity of sales and support processes.

Vorteile:

Integrates pretty well with ECC

Nachteile:

Super slow, terrible performance. Incredibly confusing to users. The fact that most relationship are many to many leads to horrible data quality issues.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Telekommunikation, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

SAP CRM

5,0 vor 5 Jahren

Vorteile:

data is easy to view and input, functionality meets the needs of our business especially sales monitoring, pipelines, product listings especially when sales team needs to be updated on the latest prices

Nachteile:

complicated to use. its a hassle to use especially when you are out of the office and internet is slow. when there is a lag you need to redo the process from the start. we wish there was an offline mode. when we input new clients, new accounts all details are lost when the internet drops and you are unable to save.

Greg
Salesforce Product Owner in UK
Verbraucherdienste, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

A nice enough software. But a bit clunky

3,0 vor 5 Jahren

Vorteile:

Having already been a customer of SAP for our ERP needs for a while it didn't take a huge leap to look at the CRM offering, and after a short adoption curve, we were able to set up the CRM side, working with a bespoke software on a PDA device to deliver information to the field agents who were the ones needing the information.

Nachteile:

The interface was clunky, and quite slow. The gannt view of work orders looked ok, but updating could take longer than necessary and didn't offer much flexibility

Gina
Accounting/Office Manager in USA
, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

SAP keeps it's standards high!

5,0 vor 6 Jahren

Kommentare: All in all, this is a great program to utilize it's every tool that will get your job done with ease.

Vorteile:

Once you get past the difficulty of learning the language of the program, the task that needs to be completed now can be done with ease.

Nachteile:

The ability to learn the language easy. It is user-friendly but the easiness of learning can be quite cumbersome.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Einzelhandel, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent Tracking

5,0 letztes Jahr

Kommentare: This is been a great tool to help us better serve our customers

Vorteile:

Easy to keep track of and work through customer complaints. This is a great tool for surveys to inquire about the customer experience.

Nachteile:

Training can be cumbersome and difficult to work through

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Maschinerie, 10.000+ Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

A great system with huge functionality

5,0 vor 6 Jahren

Vorteile:

Many different reports, views, and tools for analysis and forecasting. Huge functionality for diverse business needs

Nachteile:

The learning curve can be quite steep and it's hard to create specialized reports unless you are a trained IT professional. For a regular user, only layout changes are possible.