SAP Customer Experience Erfahrungen

Benutzerunfreundlich

Vorteile:

Integration zu anderen Programmen wie Excel

Nachteile:

Nicht intuitiv zu bedienen, Hilfestellung auf Hilfeseiten nicht toll.

SAP experience

Kommentare: I use SAP every day for ordering components in our factory and also parts from external supplier, checking budget, add monthly hours, checking if any components is out of stock or how many pieces is in company

Vorteile:

i have big overview about materials in company, possibility have a lot of information on one place

Nachteile:

adding new roles is all time problem, using correctly transaction is not so easy

Why SAP Customer Experience Is The Best

Vorteile:

I like the customer experience and customer service features The software comes with contact management and following on customer history is easy too.

Nachteile:

With SAP Customer Experience, everything has been smooth.

Why SAP CRM is better when it works with others.

Vorteile:

I think that the idea of SAP CRM is brilliant, a way to house and store data so that your company can really get a handle of data mining which theoretically would allow you to plan and be more proactive vs reactive. Once you get the hang of the screens it is easy to understand how to accomplish what you're trying to input into SAP CRM. The system is really set up to help you try and capture the most relevant information to your business.

Nachteile:

As I said the idea of SAP CRM is brilliant but from my experience (and it could be the way my company chose to implement it) the use of so many different platforms that don't actually talk to one another is a ridiculous way to implement any data capturing tool. We had to export from two different systems of SAP CRM and then load it into a BIOD just to get the information to talk to each other and make any sense. And even then the project itself was a long and exhausting process because trying to figure out the language it speaks in the Order Entry system vs. the Customer Inquiry system isn't the same and you have to force it to mesh the data together. The screens are cumbersome and not user friendly. There are so many different ways you need to input information to get to the screen that you actually want you need a manual for literally everything you have to do because it takes that many steps. I think SAP CRM would benefit from focus groups for their North American business partners. Not everyone does business the same but North America has big business's that would greatly benefit from this type of system if it were easier to understand and implement on a day to day basis.

SAP Customer Experience Review: Enhancing Business Success through Seamless Customer Interactions

Kommentare: In order to manage client interactions and enhance sales procedures, I got the chance to use SAP client Experience during my internship in the university's pharmaceutical product development and research department. The program turned out to be a useful tool because it allowed for individualized interactions with clients and gave us a unified perspective of their journey. We were able to efficiently streamline our efforts and nurture prospects because to the powerful marketing automation features. Our ability to make data-driven decisions was made possible by the integration of SAP Customer Experience with SAP Analytics Cloud. All things considered, SAP client Experience was extremely important in improving our client engagement methods and raising our sales efficiency.

Vorteile:

For companies looking for complete CRM solutions, SAP Customer Experience offers a variety of benefits. A unified view of customers across all touchpoints is made possible by its strong customer data management capabilities, enabling tailored and targeted interactions. Effective client involvement is made possible by the software's potent marketing automation features, which also include lead nurturing and campaign management. The seamless integration of SAP Customer Experience with other SAP products, including SAP S/4HANA and SAP Analytics Cloud, guarantees a smooth data flow and makes it possible to gain real-time insights for wise decision-making. Furthermore, the platform's flexibility and scalability enable organizations to expand and react to changing client demands.

Nachteile:

Although SAP Customer Experience has many advantages, there are a few things to bear in mind. The implementation procedure can be difficult and time-consuming, necessitating knowledge and careful planning. Additionally, small firms with tight budgets can find the software's pricing structure excessive. A severe learning curve has been mentioned by some users, especially when configuring advanced features and customizations. Last but not least, the platform's considerable capabilities can produce a complicated user interface, necessitating appropriate training and continuing support. These restrictions are, however, outweighed by the software's extensive features and scalability, which surpass its short-term drawbacks.

Getting customer feedback is incredible now.

Kommentare: For small to large business, this is a great application to use for getting and analyzing all the customer feedback and work on. It saves time and the ROI is top notch.

Vorteile:

Our company relies on customer feedback and appreciate it greatly. We can get the customer feedback via email and also when they visit us. The dashboard is great to use and easy to navigate. Also rapid deployment solution is a huge addition to the features.

Nachteile:

The customer support team needs to be more fast when contacted. Sometimes the application does error in cloud run.

SAP Review

Vorteile:

- Ability to get a list of all your sales orders-Ability to view customers credit limit

Nachteile:

- All of the blocks on orders can get complicated - It crashes a lot & can be quite slow

Providing a clearer and easier experience to customers in a company thanks to SAP Customer Experienc

Kommentare: As I have said before, as a future network engineer I have had the opportunity to use SAP Customer Experience to optimize the management of the customer experience in a small company with my team, and it remains to be said that this system has proven to be a comprehensive solution. and powerful to address our business needs, it provided us with a pleasant and pleasant experience when working for our clients, which has significantly improved our ability to provide an improved, personalized and quality service to them. I would definitely use this tool again.

Vorteile:

As I said in a review I did before, I worked with other SAP systems or similar to this one to improve the experience of the clients we had in a small company, and it must be said that this one, like others, I liked a lot because of its functions in specific areas, such as: marketing, e-commerce, sales and customer service. Also another pretty good point about this tool was that it provided us with powerful analysis and reporting tools, which allowed us to gain valuable insight into the performance of their customer experience strategies.

Nachteile:

I must admit that strange as it may seem, I did not find anything negative about this tool.

All the data we need to improve customer experiences

Vorteile:

Ease of use, Cloud based so no impact on local storage capacity. "Intelligent" information which proved highly effective

Nachteile:

All positives experiences to date using this tool

Fresh user of SAP

Vorteile:

The system has a completeness to it, almost every part of our needs have been considered.

Nachteile:

The implementation takes quite a while for all users to get settled in.

Great CRM tool

Kommentare: I had an enriching and educational experience as I got to learn a new skill using SAP CRM

Vorteile:

The feature I like best about SAP is its adaptability, it can be customised very easily as per the customers needs and the relevant sector.

Nachteile:

It takes some time to learn to use the software, which might seem tedious to beginners but post that it is easy to use

SAP Customer Experience

Vorteile:

Customer engagement, to understand the customers history to personalize our business relationship

Nachteile:

Some of the customization can be extensive and takes some time and training to learn. But in the end it is worth it.

Oustanding

Kommentare: Aware of having customers from different countries is a little complicated but in overall the Capterra team is very efficient.

Vorteile:

Great Customer Experience based on reviews and comments made form different clients.

Nachteile:

In overall, I don't have any Cons to describe.

One of the best commerce platform out there

Kommentare: I have found SAP hybris a complete package with all the relevant features required in any e-commerce application. A lot of third party integrations has made it more usable and integrated with other systems. It also has presence on SAP cloud.
So, overall its a good product.

Vorteile:

1. It provides e-commerce functionality to the businesses, which helps in direct selling of the products from the producer to the consumer. 2. It provides almost all the e-commerce functionalities, and a lot of third party integrations for media(images, videos, etc.), tax calculations, payment providers, and a lot more already out-of-the-box. The product also has ample space to expand and customize the existing platform as well as per the business requirements. 3. After the acquisition of SAP, the product has been changed to make it adaptable to SAP environment. SAP has provided a lot of integration channels to integrate it with other SAP products, for example, SAP Revenue, Billing, Marketing, Sales and Service to name a few. As a result, it helps in overall revenue generation of the businesses. 4. The product has been extended into major industries apart from only retail. 5. There is a lot of improvement going on with every release and the product is always up-to-date with the latest changes in programming languages and in incorporating other new technologies.

Nachteile:

1. There are still a lot of legacy bugs that needs to be fixed even in the core platform and commerce modules. 2. A lot of common functionalities are still not being provided and need to be implemented by the solution providers in every project. Such common functionalities can be provided out of the box. One such feature could be GDPR especially used within the projects involving EU sites. 3. SAP needs to focus more on technical improvement of the project and not just on marketing aspects. 4. SAP needs to publish a common set of steps publicly for the partners providing the solutions, starting from the setup of the project until the go-live of the project to avoid delays and to build better customer reputation.

Too much for too little

Kommentare: In the end I have to say that he did his job.
A normal CRM with standard functionality, considering that in 2019 there are less noble platforms, much more performing and definitely less expensive.

Vorteile:

A few things in my opinion. I used this CRM for 2 years because the company I was working on had implemented it as a partner. I must say that as a discrete expert of CRM software this is the absolute worst that I have ever used. And for what it costs, I really don't think it's worth it.

Nachteile:

Limited functionality, especially considering the cost per license. Quite closed system, difficult to integrate with third-party systems. Assistance almost non-existent, slow and non-conclusive.

Convenient and accessible

Vorteile:

Its allows you to process cash transaction in real-time. It provides the ease of tracking volume of transaction on a day to day basis. In addition, it aids the audit of possible theft and fraud transaction.

Nachteile:

The license for the system is very costly. Also, one person at a time can use it. Multiple usage is not possible so you have to wait for the other user for you to proceed with your transaction.

SAP CRM

Vorteile:

data is easy to view and input, functionality meets the needs of our business especially sales monitoring, pipelines, product listings especially when sales team needs to be updated on the latest prices

Nachteile:

complicated to use. its a hassle to use especially when you are out of the office and internet is slow. when there is a lag you need to redo the process from the start. we wish there was an offline mode. when we input new clients, new accounts all details are lost when the internet drops and you are unable to save.

Great Program

Vorteile:

We like the user friendly aspect of SAP CRM. Everything reads well together. The reports that we are able to use are also EXTREMELY easy to use.

Nachteile:

The software is fine, out network goes down often which is an internal issue. There are really no Cons for using this software.

SAP CRM powerful tool, but huge.

Kommentare: Overall it is excellent to track customer concerns, questions, orders and contacts. It's just minor things like the time it takes to complete a task, and you have to search very specifically or you will get a lot of hits, or no hits at all.

Vorteile:

SAP CRM is very useful for maintaining notes on customer issues, orders, etc. It will link directly with SAP, and now you can pull actual specs from SAP right in CRM. It makes customer interaction easier with 'tickets' if multiple people have to interact with a customer.

Nachteile:

CRM can be doggedly slow. It is a huge amount of information that it has to chug through, so it takes some time. Be careful not to hit the 'back' button at the top of the browser page like you usually do, or you may anger it. You have to click the tiny back button in CRM itself. The auto log out if you haven't used it for about an hour is kind of annoying.

One of the best CRM Software to use for large companies

Kommentare: Hignly recommended. As stated above, this is one of the best CRM Software to use for large companies. I have used it with my last two employers and though there were a few changes, the software was still easy use.

Vorteile:

This is one of the best Customer Relationship Management (CRM) Systems to use for large companies. It is very user friendly when assigning and updating projects. It is also very useful in documenting projects for yourself and anyone the reviews said projects in the future.

Nachteile:

Sometime the product numbers that are assigned can be very confusing. The number sequence can be off and cause a little confusion when searching in your own project list.

A Powerful CRM

Vorteile:

It has great functionality to store and input customer data. We found integration with other systems easy to accomplish. I do think this is suited to larger companies than small ones.

Nachteile:

It is a large system with many screens and places to input data. For smaller companies I think training was lacking in how to fully implement customize the system. It also ran very slowly for us.

Customer Management Software

Kommentare: The tool is used in the company to manage from this the purchasing and sales logistics, the travel management of the employees. It is the most complex tool used in the company.

Vorteile:

It is a software divided by departmental features. Access is granted upon login for specific transactions. Besides being a complete software, it is very functional

Nachteile:

The software is quite complex, because of this, some problems with the client arises, much more due to misinformation of the user than the tool itself. One suggestion would be to make a manual available for use.

Excellent system for integration of all you business into a single platform

Kommentare: Purchase requisitions,process flow, and live status of the product and any particular operation can be done with very ease.

Vorteile:

The ease of working, speed of the application for businesses. The Purchase requisitions can be sent to the top management with in fraction of seconds. This can be used to check the Process flow chart and live status of any operation and availability of any stock in the premises.

Nachteile:

This is bit complex to learn, Some training is needed for it's usage.

Complete CRM, needed for all media and large business

Kommentare: We use the software to control and manage activities and services. receipt of material, travel management control of managers, presentation of accounting documents. It is the most used software in the company.

Vorteile:

the management of all services under sap's care. Basically we have access from the logistics, delivery and receipt of suppliers, from the accounting and financial of these contracts. All delivered competently by the system.

Nachteile:

Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.

I think it's great

Vorteile:

I think it's great how SAP CRM takes care of its clients in an exceptional way and as it stands out in the management of customer relations, it certainly knows how to build a good relationship and keep its customers happy, excellent services and very versatile. , I am satisfied with what I achieved.

Nachteile:

I really do not have any complaints about SAP CRM, only excellent reviews, I will not hesitate to return.