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Über Convoso

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Vorteile:

Also, Convoso tech support is 2nd to none. Tech Support is easily accessible, all issues are resolved efficiently and even done with a smile.

Nachteile:

Dashboard integration wanted to webhook into our CRM and seemed a bit difficult.

Bewertungen zu Convoso

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,7
Kundenservice
4,5
Funktionen
4,5
Preis-Leistungs-Verhältnis
4,5

Weiterempfehlungsquote

8,5/ 10

Convoso hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 356 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (356)

Victory
Victory
call centre agent in Nigeria
Verifizierter Nutzer auf LinkedIn
Immobilien, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Awesome experience with convoso so far, so good.

5,0 vor 4 Wochen Neu

Kommentare: Its been amazing and it really worth it, I must say.

Vorteile:

Its very easy to navigate, comes with a lot of interesting features.

Nachteile:

Nothing aside the fact that it sometimes says goodbye.

Jailson
Sales representative in Brasilien
Buchhaltung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

I’ve been using Convoso for a while

5,0 letzten Monat Neu

Kommentare: Big thanks to the Convoso team for creating such an amazing dialer system it has been a real asset to my business!

Vorteile:

I’ve been using Convoso for a while now, and I just have to say it’s truly a game-changer. The dialer system is incredibly easy to use, intuitive, and packed with all the right features that help me maximize productivity. From automated dialing to seamless integration with CRM systems, Convoso makes it easy to stay on top of calls and keep things moving efficiently. Thanks to Convoso, I’m able to work faster and more effectively than I ever thought possible. Without it, I’d be struggling to keep up with the demands of my work. It has honestly made such a difference, and I couldn’t imagine doing my job without it. Big thanks to the Convoso team for creating such an amazing dialer system it has been a real asset to my business!

Nachteile:

There is nothing to complain about convoso.

Treyton
Consultant in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

8/10 Reccomend

3,0 vor 5 Monaten

Kommentare: Overall very satisfied with convoso great connectivity with customers made a lot of money using this service

Vorteile:

One thing I like about convoso is transfers as well as Manuel dialing and the inbound callback queue.

Nachteile:

The one thing that started to be a big problem is the call wait time

Tammi
Director of Training and Development in USA
Versicherung, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Convoso for Medicare Agents

4,0 letzten Monat Neu

Kommentare: not the worst but not the best either. It can be frustrating when agents get kicked off calls or callers can't hear them

Vorteile:

It's pretty reliable. There are some challenges that don't seem to get fixed

Nachteile:

Callbacks not popping up or notifying agents

Jessica
Customer service - Escalations in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

CONVOSO CAPTERRA Review

5,0 letzten Monat Neu

Kommentare: I have been using it for a few years and love it. It is simple to use yet secure and the call quality is amazing

Vorteile:

The efficiency, user friendly and systematic user options. The calls come in clear and the system itself is simple yet secure to use.

Nachteile:

On occasion when I am looking up a phone number I have to log out and log back in to pull up the history.

Margaret
Agent in Nigeria
Gewerbeimmobilien, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Easy of use

5,0 vor 2 Wochen Neu

Vorteile:

Easy disposition and wrap up. I like how easy the dispositions are (You do not need to manually enter dispositions which saves times). I like how easy it to also change dispositions incase you make a mistake.

Nachteile:

I appreciate that you can search for the lead by their ID in the history part but l'd prefer if you could also search by the lead's name. It's hard to search if you don't remember their ID

Latoya
insurance speclist in USA
Versicherung, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Sysytem

5,0 vor 3 Wochen Neu

Kommentare: i love it its easy to use and makes it way easier to work with while doing your daily task

Vorteile:

how to helps you get through your work day with easy assistance

Nachteile:

how you have to disposition before moving to next call

Kaycia
sales agent in Jamaika
Verbraucherdienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

best dialer

5,0 vor 4 Wochen Neu

Kommentare: I have been using this dialer for the pass 2 years an it has been the best dialer I have ever used.

Vorteile:

it filters answering machine and uses numbers that r valid and legitimate.

Nachteile:

I have no problem using this dialer so far its working well.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Versicherung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Convoso review

4,0 vor 4 Wochen Neu

Kommentare: It saves time to dial many leads quickly rather than dialing myself.

Vorteile:

How it automatically dials our outbound calls and not having to manually dial.

Nachteile:

Sometimes there is a too long of a delay from when the contact answers to when I am connected and the contact is frustrated or hangs up.

Simon
Customer Relationship in Nigeria
Verifizierter Nutzer auf LinkedIn
Immobilien, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Convoso the Ideal solution

5,0 letzten Monat Neu

Kommentare: Convoso has been a very easy work tool, overall, my experience has been nothing short of amazing

Vorteile:

Its User friendliness, easy to navigate.

Nachteile:

History search feature having to next into a page to view.

Mikel
Site and Sales Manager in USA
Marketing & Werbung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very good option for VOIP calling for any call center!

5,0 vor 8 Monaten

Vorteile:

I like the whisper feature, the way I can track calls and all the other features that are available!

Nachteile:

It seems to go down sometimes which can be very inconvenient but they get it back up very quickly, theres not a lot of downtime when there are issues.

Domingo-Derrick
Insurance Agent in USA
Versicherung, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

BEST CALL CENTER TOOL ON THE MARKET

5,0 vor 8 Monaten

Kommentare: very useful in training on call monitoring & very useful in tracking performance trends and transparency and accountability

Vorteile:

very easy and extremely important in maintaining our call flow & great very useful

Nachteile:

sometimes there are voice issues, but the support tech are very good in solving the issues

Jack
Jack
Medicare Advocate in USA
Verifizierter Nutzer auf LinkedIn
Versicherung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great auto-dialer

5,0 vor 8 Monaten

Vorteile:

Never have to wait long, multiple outbound calls are made at once and waiting is never an issue.

Nachteile:

I honestly can't think of any negatives. It workes perfectly for my needs.

Jordan
Manager in USA
Versicherung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Good dialer. Great customization

4,0 vor 8 Monaten

Vorteile:

I like that it is fully customizable from color schemes to user types and user permissions. You can tailor it exactly to your needs.

Nachteile:

The customizations and settings are confusing and difficult to set up. There is a knowledge base but it does not answer every question and when you call in for help, they won't make the changes for you even though they are familiar with their system; they make you painstakingly figure out how to configure it taking hours from your work day. Simple settings like configuring company voicemail become overwhelming endeavors that are not easy to remember for the future.

Skylar
New Client Onboard Specialist in USA
Immobilien, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Convoso is user frienldy

4,0 vor 8 Monaten

Kommentare: so far i like convoso but there is one more program i do like a little better . i prefer also the convoso not be such a big screen but more of a little device i put on the side so it doesnt take my whole screen

Vorteile:

I love how simple it is to use ... it very self explanatory . they dont try to over do the system

Nachteile:

I dont like we dont have 3 way feature . i also dont like that we can schedule the dialer to call them at different time ..

Shanane
Compliance Analyst in USA
Versicherung, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Convoso Capterra

4,0 vor 8 Monaten

Vorteile:

The ease of pulling up the recordings finding all needed information

Nachteile:

too many options that I have no access to why are they there

abdullah
owner in USA
Versicherung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

review for convoso

5,0 letzten Monat Neu

Kommentare: i have ben happy with convoso performance.

Vorteile:

very smart dialer and able to see a lot of how the campaigns are running and real time data on what is happening.

Nachteile:

sometimes the interface looks a little outdated.

Brian
Director of Call Centers in USA
Bau, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Convoso Review

5,0 letztes Jahr

Kommentare: Very positive. I love this dialer and it's capabilities.

Vorteile:

Speed to Lead, highly configurable, reporting, great support team

Nachteile:

Needs to be fully integrated with SaleSforce

Antwort von Convoso

letztes Jahr

Thanks for the shoutout Brian! Reaching leads quickly and streamlining processes is essential for folks growing their businesses in home services. We're thrilled to learn our solution is helping you and your call center teams to reach more leads faster and deliver strong results.

Tanisha
Sales Agent in Belize
Informationsdienst, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Gets The Job Done

5,0 vor 8 Monaten

Kommentare: Pretty easy to use and find info thats needed, so far I've experienced minimal issued when it comes to calls dropping.

Vorteile:

Easy to use the interface is easy to use, easy to track your call history, update dispos and perform call backs just to name a few.

Nachteile:

No complaints as yet, so far it gestthe job done daily.

Erica
Customer Service Agent in USA
Versicherung, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Review on Convoso

5,0 vor 2 Wochen Neu

Vorteile:

The program is easy to navigate. Makes my job easier and more efficient.

Nachteile:

Dont really have any issues with convoso thats causes me to dislike it.

Aaliyah
Sales Representative in Jamaika
Telekommunikation, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Convoso Review

4,0 vor 2 Wochen Neu

Kommentare: I experience isn't all too good because the answering machines are so frequent and to schedule a callback takes too long however I do like the swiftness of the calls and it isn't difficult to maneuver.

Vorteile:

Convoso is accessible and very efficient.

Nachteile:

The answering machines aren't filtered and sometimes when I disposition a call as "sale", it comes back in the leads.

Khairat
customer service representative in Nigeria
Verbraucherdienste, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Khairah's review

5,0 vor 4 Wochen Neu

Kommentare: Almost perfect.. i'll say 90 percent over 100.

Vorteile:

I love the flexibility... it's very easy to navigate.

Nachteile:

I do not like the background color; it could be better.

Angela
Contact Center Supervisor in USA
Finanzdienstleistungen, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Solution for Contact Centers

5,0 vor 2 Wochen Neu

Kommentare: It's so easy to use from a call center rep perspective. From a management perspective, the reporting and admin features are crucial to establishing KPI's and monitoring agent activity.

Vorteile:

It's easy to navigate with robust features that are useful at all levels.

Nachteile:

Having to clear cache periodically throughout the day

Angela
psr in USA
Telekommunikation, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Softwear

5,0 vor 8 Monaten

Vorteile:

No glitches with the system easy to start.best customer support.

Nachteile:

Pricing and features are not always correct.

Sharlemagne
Pre-sales agent in Philippinen
Versicherung, 10.000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Convoso Reviews

4,0 vor 8 Monaten

Kommentare: My experience with convoso was great .,.

Vorteile:

Its easy to use and it has a good features .

Nachteile:

Sometimes that system is working low the script where not showing