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Über RetailEdge
Erschwingliche, leistungsstarke POS-Software; integrierte Point-of-Sale- und Bestandsverwaltunssoftware für Einzelhandelsunternehmen.
Simple, easy to use, just play with the program for a while and you will get it.
Using the report drop down boxes. I have to bring up sales 3 times before I get to the list I need.
Nutzerbewertungen filtern (175)
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Nutzerbewertungen filtern (175)
Started RetailEdge in 2013 . Quickly proved to be faster, easier & 1/5 the cost of POS used before.
Kommentare: Saves money, makes money, saves time analyzing and ordering products.
Vorteile:
Pre-made Reports export to excel with 1 click. The customer loyalty program alone is worth the price of the program. The stand alone laptop workstations let me work anywhere. The support is personable, quick and detailed.
Nachteile:
Some of the reports I use the most require extra steps to create. There is a nice feature which gives you extra "custom" database fields for inventory and customers - but you cannot change the generic labels - which makes it hard to keep consistent across multiple users.
In Betracht gezogene Alternativen:
Reliable, full featured and affordable POS
Kommentare: I can perform all of my inventory management processes and sales from anywhere. Even when I travel to Trade shows across the country, I am never impacted by internet issues.
Vorteile:
This is a full featured POS and inventory management application that can run with or without an internet connection. All of this at a very reasonable initial investment price.
Nachteile:
It does not integrated with my website database, Magento.
Antwort von High Meadow Business Solutions
vor 4 Jahren
Hi Donna, thank you for the kind words! We do have an integration with Magento through a third party called Modern Retail. Feel free to give us a call or email if you'd like to learn more!
Mostly good, with a few major frustrations.
Kommentare: Ease of checking out customers and keeping track of inventory.
Vorteile:
Pretty simple and explanatory interface. Not difficult to teach new hires how to use. Tech support is usually pretty speedy and efficient.
Nachteile:
Every time there's an update with the software or with Windows 10, we have to call tech support because something becomes incompatible or switched off. Also unhappy that we started out being able to use our POS as a touch screen, and when Windows 10 became the operating system, it was no longer able to operate as touch screen, tacking on time to our checkout speed. Some of the report functions are a bit tedious to use. Many customers unhappy that we can't tell them how far along in the loyalty program they are without us doing some major research; wish it was just automatically tracked in their account.
RetailEdge is Essential!
Kommentare: RetailEdge has been pretty flawless for me, and the rare occasions I've needed assistance, I was taken care of promptly by their team. Everyone has been very professional, and I've never felt "rushed" off the phone when needed support. They take their time, explain things thoroughly, and are kind in the process.
Vorteile:
I love how easy it is to navigate, and customize different reports. It's great to be able to really "drill down" into the inventory and get all sorts of useful data on products. This has been a HUGE help in determining which items to stock more of, and which ones to let go. It really streamlines my inventory! I also love to customize the setup for multiple users, so not every employee has access to all the features. There's nothing it can't do so far!
Nachteile:
I'm having trouble thinking of anything I really don't like... The one thing I wish it did, is have the ability to attach a "time-sensitive" note for individual customers. Similar to the "note" that pops up when selecting a customer account, I wish there was a feature that could let me know when their professional license expires (or is getting close to expiring), so I would be automatically prompted to ask for their updated copy.
Antwort von High Meadow Business Solutions
vor 5 Jahren
Hi Melissa, thank you so much for your kind words and feedback! With regards to a time-sensitive pop up, we have had customers ask for this type of feature in the past and there are scripts that can be run that will allow you to do this. To make sure we address your concerns fully, we will be reaching out to you via email shortly. Thanks again!
Excellent POS software with great inventory control and customer tracking
Kommentare: Inventory control and customer tracking, custom reports and more!
Vorteile:
The inventory control is wonderful! Can track when your shipments were received, cost averaging, qty on hand and more. The inventory control is second to none in my opinion! Customer tracking is great too! Can see when your customer bought items and how much they paid for it. All customizable too, so it really helps to see which products are moving in the different areas of interest or regions where they live. Customer loyalty program is an excellent addition for our customer base and they love it too! AND reports are customizable so you can see just about anything that is going on with your business right in the system. Before moving to Retail Edge (moved from REGIT after it was discontinued, which we used for almost 10 years), we researched several systems and each had problems or lacked features that we needed. We found Retail Edge and were amazed at all the features listed, and the ability to create custom reports and integrate with certain on-line store platforms. Retail Edge covers everything we needed for our business and gave us plenty of room to grow and expand on the features. Lastly, but most importantly, the client support is absolute excellent. Really never had any issues, but had numerous questions (and sometimes still do) and those tech guys answer our (sometimes stupid) questions quickly, honestly and most of all they are just very nice guys too! You can't go wrong with using Retail Edge!
Nachteile:
Well, not much to put here. I would like to see a report that is ran off the tax settings to make it a little easier for me to see what GOVT or RESALE/WHOLESALE customers have made purchases for my monthly sales tax reports. But we created our own custom report in the system and used one of the custom fields in the customer database to mark those customers, so we actually have this report. Just had to do a little custom settings in the reports.
In Betracht gezogene Alternativen:
Good software for retail sales
Vorteile:
what I like most is the possibility of doing a free trial so that you're not forced to use a tool that doesn't suit you.
Nachteile:
I find this software a bit complicated to use although it works well, I would have liked something very simple.
Antwort von High Meadow Business Solutions
letztes Jahr
Hi there, Thank you for the review! We do understand RetailEdge has a bit of a learning curve. Like most softwares, it takes some time to get used to a new work flow. That is why we give all new customers one hour of free training to use to their areas of interest in the program. We thank you for your feedback and look forward to continuing to serve your business' needs.
Small Nonprofit Religious shop
Kommentare: I have used a version of Retail Edge for more than 10 years. As far as a retail programs this has been far easier to use than other programs I have used in Retail stores have worked in over the years. I have been working in retail over 50 years.
Vorteile:
Tracking customer and retail sales. I like creating input for new inventory and then printing tags for the merchandise.
Nachteile:
Creating reports for departments and vendors vs cost and inventory. The recent upgrade of Retail Edge is based on Microsoft and the sales screen font is much smaller which is a handicap when the store is busy and having to do things quickly. Shouldn't be challenging to make sales. It would be nice if font size was adjustable throughout.
Antwort von High Meadow Business Solutions
vor 10 Monaten
Hi Dian, thank you for the review. There is a new feature in RetailEdge where it allows you to adjust the font size. Just go to Tools > Settings > Workstations, Modify. Click the Misc tab and adjust the font size to your liking! Please let us know if you have any other feedback or comments. -Kayla
Your suppport - with [sensitive content hidden] - was exceptional!
Kommentare: Very positive experience - both in leaving messages and receiving call backs.
Vorteile:
Today, we wanted to fix a number of problems that have existed and had no time to troubleshoot. With the help of a friend who is in IT - [sensitive content hidden] helped us to figure out that our second computer was hanging (not printing receipts) because of a hardware interrupt - caused by discontinuing the cash drawer. For 3 years this problem existed; it took the diligence and knowledge that [sensitive content hidden] possessed to fix this problem.
Nachteile:
There is nothing for s to put in this catagory.
Use of the product
Vorteile:
Easy to use. Friendly and professional client service.
Nachteile:
Customization. Cant change much of the program.
GREAT Customer Support
Vorteile:
Retail Edge offers a plethora of reporting options, making it a versatile tool for my business. Its user-friendly interface makes navigation seamless, enhancing overall usability.
Nachteile:
At the moment, I can't think of any drawbacks to Retail Edge.
Antwort von High Meadow Business Solutions
vor 7 Monaten
Hi Nicole, thank you for the feedback! We are happy to hear of your positive experience of the program and look forward to continue serving your POS and inventory management needs. -Kiana
User friendly software that takes only a few days to learn. Awesome tech support! :-)
Kommentare: Made my product inventory easy to handle. Does not need much computer knowledge to operate. Easy to capture customer's information and use the data to develop promotions and obtain more return customers to our crystal showroom. Lots of functions for data backup and security to prevent unauthorized entry to sensitive data ( about inventory, customer info, sales and account info etc..)
Vorteile:
I have been using RetailEdge POS since 2014. Glad to say that I'm very satisfied with this software. It's very easy to learn if one can commit just 1 to 2 hours for one week when newly bought. The functions provided are certainly worth more than the price tag of this software (I'm not kidding). The function buttons and menu items are easy to navigate and after a few tries, it becomes natural to navigate. When compared to other competing POS software which may look more colorful and user friendly at first, they sell functions which are already included with RetailEdge as add-ons. A good example would be RetailEdge's gift card function, membership function, cupon function and many more. With the other software, you will end up paying for each add-ons and the final cost of owning that software can be quite costly. I have been persuaded by many firms that want me to switch over to their POS software but when asked if they can give a software that has the same or more built in functions as that of RetailEdge AND at the same cost of RetailEdge, I never seem to get a reply from them...haha. Any software is as good only if the tech support provided is reliable and prompt and the folks at RetailEdge have not failed me once. The tech support cost is again affordable when compared to other POS software. Oh, before I forget, the constant software update provided is simply awesome. You can be assured that you're in safe hands for the long term when you purchase RetailEdge POS.
Nachteile:
Not much actually. I just hope that the gift card and membership (points system) functions can be expanded more in RetailEdge POS. These are the only functions I personally feel that has not caught up with other competing POS software. There have been many updates and improvements in RetailEdge pos EXCEPT for gift card and points system functions. If these can be made competitive with other software in the POS market, I'll be happy as lark. Maybe as I write this review, the good folks at RetailEdge are already coding new functions and updates for the above 2 functions....finger crossed.
Smoke Shop/ Head Shop
Kommentare: I had the opportunity to work with Retail Edge, and I am thoroughly impressed with their services. The team at Retail Edge was highly professional, knowledgeable, and efficient throughout the entire process.Retail Edge's POS system is highly functional, intuitive, and user-friendly. It enabled our team to effortlessly manage inventory, process transactions, and generate sales reports in real-time, resulting in a streamlined operation and improved efficiency.Retail Edge's customer service is unparalleled. Their team was readily available to answer any questions and provided excellent training to ensure we were entirely comfortable with the system.In conclusion, I strongly recommend Retail Edge to any business seeking a reliable and efficient POS system. Their advanced technology and exceptional customer service make them stand out from the competition.
Vorteile:
The customer service that Retail Edge provides is unparalleled. They were always available to answer our questions and provided excellent training to ensure that we were completely comfortable with the system.
Nachteile:
I cant think of anything specific , but the team as always been very accommodating at adding things or making changes to the program to help us achieve our goal .
Works well, updates often, easy to learn
Kommentare: Retailedge makes inventory a breeze, and helps us keep up with customers, their purchases, and more. It is also nice to see what the other locations are selling, what they have in their inventory and so on.
Vorteile:
I have been using this product for over 8 years and enjoy how easy it is to teach new employees the program. Retail edge updates often enough, and the support staff is always helpful. I also like that I can use the same system at multiple locations.
Nachteile:
I really wish this worked on a mac. I hate that I have to use PC's at work when I use macs everywhere else.
Antwort von High Meadow Business Solutions
vor 5 Jahren
Hi Tara, thanks so much for the kind words! In regards to the Mac issue, RetailEdge can work on a Mac using a 3rd party virtualization software like Parallels or Fusion. This is a little more involved and works well for some customers. Feel free to give us a call if you would like to learn more! -Kayla
Fits my Business
Kommentare: Great! My questions get answered. The support is intelligent and patient. The system works. We've had a few hiccups but they usually are user error and we figure it out quick enough. We use it every day and I recommend it to everyone.
Vorteile:
Ease of use. Common sense. Intuitive. Clean. Tons of help available when I need it. Interest in improvements and ideas. Adaptable. Works without a lot of fussing. Very affordable!
Nachteile:
Reports don't always give me what I want. Big changes have to be done in excel and imported which I'm not comfortable doing. I'd like real time inventory update with online store. Sometimes island runs slow. There has to be a way to weed my email list so I can update regularly on mailchimp. I'd like loyalty dollars to post on their own.
Has been great for my shop! Every week I discover another function or report that makes life easier.
Kommentare: The ability to easily track my inventory, sales, and sales tax.
Vorteile:
Ease of use of the basic register and inventory functions so that you can use it immediately upon set up, but then you can learn more as you go. I love the reliable and friendly tech services. I also like being able to order supplies and get them so quickly. I love the Sales Manager function with which I can look at what has sold on the day, click on the item which brings me the to inventory screen to see the current inventory after the sale. For a many faceted, one person operation, it makes reordering a snap and saves me much time. I like the ability to have wish lists for customers!
Nachteile:
There are so many report variations available, that it would be nice to have some standard reports where the user doesn't have to choose options except for the date range.
We've been using Retail Edge for over 5 years now and we are satisfied with the product!
Vorteile:
There a few things that we like most about the software: 1. Inventory capabilities. Being able to run purchase orders based on previous sales within a specified date range is a big help. 2. Stability. The software has been fairly stable . There haven't been any major errors that disrupt any daily activities. If anything comes up, the tech support would typically come out with an update shortly after. 3. Tech Support. The tech support group has been very helpful with any issues we may have. For initial installation, they guided us via remote login and made things very easy.
Nachteile:
I described a couple issues that we've had to the Tech Support group. 1. Currently, we have to use the exempt rule feature to apply discounts to items which are already part of a discount class.
Easy to use and easy to set up.
Kommentare: I was looking for a Point of Sale Software to run my sporting goods store and the reason I chose RetailEdge was because they were the only system that I found where I could just buy it outright and not get hit with all sorts of subscription fees. The other reason I chose them was because the data was mine and it was not sitting up on someone's cloud having who knows what analyze it and mining my information. The support team is knowledgable and has ben able to help me through the small issues that all seem to be related to Windows Updates messing up printers. All in all its a good program at a good price.
Vorteile:
Easy to use tools and my data belongs to me. I don't have to be connected to access my data. I can work in an offline mode and then synch up later. The other big thing was credit card processing and I had a choice when it came to this unlike other companies where they only give you one option.
Has a lot of features and is a very good value for the money
Kommentare: Great inventory control and helps me to decide how/what/how many to reorder.
Vorteile:
Most tasks can be done on the keyboard. Using a mouse slows me down on completing a transaction and we don't have touch screens, so being able to use the keyboard and hot kets, etc, is SO helpful! I've used this program for about 15 years and it's a great product at a great value. Their service is good and you get to "know" the people at the company, even though they are based on the other side of the country from me.
Nachteile:
When looking at inventory, have to go to several different tabs to see 1) quantity in stock, 2) price that they last sold at and how many, etc. And quantity in stock is no longer a column that you can see at a glance on the inventory screen.
We have been using RE for a long time. It is perfect for a small retail business.
Vorteile:
It is easy to use and is awesome for managing inventory. The reporting functionality is very helpful for ordering and deciding what inventory should be discontinued or reordered. Great program for multiple locations as it is easy to see what inventory each store has so you can satisfy a customer right away with knowing we can transfer the item right away.
Nachteile:
Two things: I would like to see the loyalty dollar part of the program a little more user friendly. Most loyalty programs accumulate in real time vs. having to batch. The other thing is having to select a payment method for gift cards before scanning the card. It would be easier if you scanned the card before the payment screen.
Retail Edge User
Kommentare: I have used Retail Edge for more than 17 years. It has served us well. I would recommend RetailEdge.
Vorteile:
It is user friendly. It is easy enough for all my staff to use.
Nachteile:
When an update is required, I need to call on IT to help me because I don't have admin rights. I understand the need for this. It just requires me to call on help and not be able to do it myself. Not a complaint, just a reality.
Antwort von High Meadow Business Solutions
vor 2 Jahren
Hi Connie, While we understand that must be frustrating, we want to clarify that Admin rights have nothing to do with RetailEdge, as that is a security feature by Windows itself set up by your IT. Unfortunately we cannot do anything about that. Thank you so much for the kind words from such a long-standing customer.
Easy to use and learn and very Affordable
Kommentare: Tracking sales, Inventory and customer traffic was a key factor to us purchasing Retailedge. Ease of reporting was surprising easy
Vorteile:
Easy to learn and use sales. Screens are easy to read and follow. Customer base is very useful
Nachteile:
PO and ordering can be a bit confusing. I do not order very much purchased product only 1 time a month if that
Happy user for 7+ years
Kommentare: RE was purchased about 20 years ago when the business first opened, and I have been here for about 7 years. RE is easy to use, easy to understand, easy to make adjustments as the business grows. Customer service has been great, even though we are on the freebie plan, and they are responsive to my emails as I've grown into the managerial role and my responsibilities have increased.
Vorteile:
I like that RE is all we need for inventory management, POS, reports, etc. It's easy to use, even for new hires, and easy for me as a manager to adjust as needs change.
Nachteile:
I can't think of any cons, because it does everything we need it to.
Retail Edge Works
Kommentare: Very happy
Vorteile:
Works well with multiple locations. Without a multi-store operation there would be no way to keep track of inventory or sales at all locations
Nachteile:
Getting data out of the system for use in other software could use a bit of improvement
Each time we scaled up in business, RetailEdge always have what we needed. Has been fantastic so far
Kommentare: It has been very useful to the company in managing its various outlets within the city. And printing receipt and keeping inventory has been much easier since the purchase of RetailEdge.
Vorteile:
Almost has every thing needed to manage any type of store. Especially being able to manage many outlets with the same software
Nachteile:
RetailEdge is complex to use for a newbie. One will have to study the help files (which was fantastically prepared and exhaustive in detail) very well in order to grasp the understanding of its intricate use. But once that is done, it will be easy all the way.
User friendly & versatile
Kommentare: Easy to use and train new employees. Upfront cost are very reasonable and monthly cost is well worth it and affordable. Best POS system I have used for everyday sales and customer billing.
Vorteile:
Easy to set up & use daily. New employees learn quickly. It is all around a great POS system for any type of business.
Nachteile:
Customer search defaults to ID. Layout of customer manager takes time to navigate through. Requires a few more steps in processing a swiped credit card than I would like but probably more of a cc processor issue and not the Retail Edge software.