Simply Awesome

Bewertet am 10.7.2018
Anil kumar P.
Reservations Manager
Krankenhausversorgung & Gesundheitswesen
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: A uniform inventory & auto OTA bookings make easy the work & to play as per the market analysis. As it is a cloud base software, can be logged in from anywhere. Each & everything is crystal clear to everyone on the system. The management dashboard is awesome for the status of occupancy, ARR, Forecasting with last year comparison.

Vorteile: The Reservation System of the software is absolutely good. Just map your inventory from the PMS, the same will be updated in OTA's through a channel manager, just you have to manage the rates as per occupancy.

Nachteile: Need to update a reminder by email/a popup for the hold till booking while releasing from the system. And We can mark a number of rooms as DNR, but we cannot remove them all at a time.

Antwort des Softwareanbieters

von Hotelogix an 3.8.2018

We thank you for choosing Hotelogix & appreciate your effort to write a review for us. It¿s great to get this kind of feedback from you on our Management Dashboard that has enabled you to view all critical reports from a single dashboard. Check out our Mobile Hotel app that brings the convenience of managing your hotel operations even on the go. We look forward to your feedback on the same.

One of the best software

Bewertet am 19.7.2019
Kunal K.
C.O.O
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's been great working with hotelogix

Vorteile: The software is user friendly . It has almost all the required features.

Nachteile: Yet to find it.... But still there are a few things that we would want to experience.... For eg Material management system/ software that can be integrated with tally software.

Antwort des Softwareanbieters

von Hotelogix an 16.8.2019

Hi Kunal,
Thank you for your review.
At Hotelogix, we are constantly working towards enabling hoteliers like you to manage end-to-end hotel operations via our product, and making it a one-stop-platform for all your hotel management needs.
Your feedback is valuable to us and we look forward to being of continued service to you.

Hotel Durban & Gomez House

Bewertet am 29.7.2019
Jasmin M.
Hotel Manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: User friendly software and easy to understand accounting system.

Nachteile: - Price Manager
Centralized Rate in connection with HotelRunner
Changing of rates is difficult and not accessible
- unable to generate housekeeping report based on our preference

Very mixed reviews.

Bewertet am 23.10.2017
Gene H.
Owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
Quelle: SoftwareAdvice
3/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis

Kommentare: I’ve used Hotelogix for 2 years. I like the overall functionality but can’t stand the people that work for Hotelogix. I get nothing but back-talk, ignore of requests and excuses. They are not customer focused and have their own agenda. The lack of communication with customers about upcoming releases is awful. They roll out new updates without telling customers. It’s a huge surprise when new features/big fixes come out and the software operates differently. It will leave your users confounded. It’s taken weeks or months after a release to get information from Hotelogix about what they added. If you have SOP or process Management in place, you can kiss that goodbye with Hotelogix

Vorteile: Good overall functionality but where lacking Hotelogix is unwilling to listen to feedback and suggestions.

Nachteile: No phone support; chat only. Rate/packages overly complicated to set up. No custom reports or ability to generate your own reports. Hotelogix will not customize reports for you. They do not listen to customer feedback and suggestions. I have been a customer almost 2 years and have never had any suggestions or feature requests added. They act like they know more than you. Their focus is on small weird functions that impact nobody

Easy to use and good customer service

Bewertet am 12.4.2019
Khalil M.
Reservation Department
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The software is very easy to learn and understand, it simplifies the tasks that before, I had to use manual methods which were time consuming.

Nachteile: Nothing as everything is working as I expected)

Antwort des Softwareanbieters

von Hotelogix an 20.6.2019

Hi Khalil,
Thank you for taking the time out to leave us a review.
The fact that you've highlighted the simplicity and ease-of-use of our product is commendable, since this is what we strive for. Automating daily operations is a cakewalk with Hotelogix and we are happy you have been successful in minimizing manual dependency and saving time. We look forward to our continued association.

Hotelogix is as good as the best PMS in the hospitality industry.

Bewertet am 4.4.2019
Praveen G.
Owner
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Excellent. Life has become easier for the management, staff and guests alike.

Vorteile: Ease of use and never a downtime. Fast cloud based. Personalized customer support although you hardly need it.

Nachteile: Nothing. We have been using it for all our properties for the last 6 years.

Antwort des Softwareanbieters

von Hotelogix an 9.4.2019

Hi Praveen,
Thank you for your feedback.
What you speak of is exactly what we strive for, at Hotelogix- Making life easier for hoteliers, the hotel staff as well as the guests. We are thrilled to have made that happen at your¿s and look forward to our continued association.

Best software

Bewertet am 29.3.2019
Smrutranjan B.
Audit executive
Krankenhausversorgung & Gesundheitswesen, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: 4.5
best user-friendly software.

Vorteile: a lot of features // like reports and house view

Nachteile: night audit and kill night audit and rest all are fine.

Antwort des Softwareanbieters

von Hotelogix an 9.4.2019

Hi Smrutranjan,
We appreciate your feedback.
Customer Experience is at the core of what we do here at Hotelogix, and we understand that user-friendliness is an integral part of it.
Should your issues persist, please feel free to get in touch with our support team. We look forward to adding value to your hotel to the best of our ability.
Do take a look at our recently launched Marketplace and let us know your thoughts.

reliable and efficient PMS

Bewertet am 12.4.2019
Abdelkarim S.
Project Manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Hotelogix integrate a lot of modules and fonctions within its PMS. They have all the option needed for a fluent and easy experience for the operationnel teams. Exhaustive and price sensitive, the pms has it all to make the hotel services more customer oriented.

Nachteile: Hotelogix is an efficient and reliable software with a great support team.

Antwort des Softwareanbieters

von Hotelogix an 22.4.2019

Hi Abdelkarim,
Thank you for your review!
Customer delight is paramount for us, here at Hotelogix and it gives us great joy to know that our PMS has brought value to your hotel.
We look forward to being of continued service to you.

Meets the need

Bewertet am 13.3.2019
Rohit L.
Management Consultant
Unternehmensberatung, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It meets the basic need of a hotelier
Process is simple once you understand it.

Nachteile: It is not user friendly
Screens are complicated and not self explanatory
Certain functionality keep giving issues, such as client upload.

Antwort des Softwareanbieters

von Hotelogix an 22.3.2019

Hello Rahul,

Glad to know you like how our system meets your hotel¿s needs. If there are a few areas that you find challenging, your Hotelogix account manager is available round-the-clock and will also be happy to share training videos. We request you to get in touch with your dedicated account manager.

Great PMS for basic hotel operations

Bewertet am 17.7.2019
Andreas P.
AGM
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Easy to use, intuitive property management with basic functionality to manage front and back of the house.

Nachteile: Very little flexibility when it comes to design templates, reporting tool is basic, enough for small hotel operations without the need of in-depth performance analysis.

No comparison, in its class

Bewertet am 17.7.2019
Marc G.
Dir of Bus Dev
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Because of the capture of that much more information than our old app, and the incredibly extensive reports they have, we’re able to learn much more about our customers, and market to them better. And we now just know that much more about our business. And because of all its features such as its POS module, there are just a range of other things we can do at our hotel that we couldn’t do with software before. It’s like night and day.

Vorteile: I did trials with about five other competitors before I chose this one. In my view nothing compares to it in terms of customer support, features, price, and ease-of-use. The guys are all very nice and incredibly eager to help you fully utilize the product. They’re on call 24 hours a day, every day. They go out of their way compared to North American and European apps, from my research.

Nachteile: I think there are certain features that could be labeled a little clearer, but then I think that most of the apps out there these days. There’s an occasional misunderstanding because of different uses of English phrases, but no big deal. And like with all software, you always have ideas for features, that you send along to them, and I imagine they will indeed look at them, if the rest of their service is anything to go by. Often I find that like with big apps such as Excel, whenever I don’t see a feature there, it’s often because I just don’t know the app well enough.

Antwort des Softwareanbieters

von Hotelogix an 16.8.2019

Marc, thank you so much for your wonderful review.
I speak on behalf of our entire team when I say that it is for such validation that we do what we do, here at Hotelogix. We're happy that our product has brought great value to you and to your hotel, especially with giving you deeper insights into your hotel business.
Thanks once again, and we look forward to our continued association.

It's features are comparable to any desktop PMS and better than all the cloud-based PMS I have used!

Bewertet am 28.7.2017
Mario N.
Chief Executive Officer/E-Commerce Executive
Outsourcing/Offshoring, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We are able to better report our daily revenues, better track an accurate average daily rate. We find the night audit function to be very useful to promote security of the data for passed reservations and revenue reporting. The Housekeeping module really helps with cleaning of the room on time and the POS is very helpful for guests incidentals and room charges.

Vorteile: In terms of functionality, ease of use, reporting, reservations management, Hotelogix's Property Management System cloud-based system is comparable to many non-cloud based (desktop) PMS such as RDPWin, Opera Lite, etc., and I have used most of the big desktop system and many cloud-based systems. I love the following features of Hotelogix's PMS.
- Front Desk Check-in and Check-out process is easy to use
- Able to do Split Reservations with ease
- Group Reservation and Management of Group Blocks
- Admin console is user-friendly and able to set-up or change rates with ease
- Creating special packages, promos and group codes is easy
- Corporate partners, travel agents can login to their accounts to track bookings, commission or invoice outstanding.
- Accounts Integration and Posting to City Ledger for Corporate bookings
- TripAdvisor Review Integration for clients
- Housekeeping Management of Rooms with ease
- Restaurant Point of Sale Module is superb
- Booking Engine easy to set-up and user-friendly
- Channel Manager Integration is quite easy to work with
- Revenue Report for Daily, Weekly or Monthly use. Helps with Revenue Management for hotel
- Export/Import Feature to Excel, CSV or PDF
- City Ledger Accounts integrate well with Xero account system and QuickBook imports
- Technical support team is always available to assist, even though we are worlds apart and in very different time zones (11 hours apart)

Nachteile: No primary cons for me, except that the graphics of the Booking Engine could be improved and larger to fit screen for ease of viewing.

Antwort des Softwareanbieters

von Hotelogix an 5.9.2017

Hi Mario,

Thanks for taking the time to share your experience! It¿s great to know how Hotelogix has helped you to have a better control over your property. We appreciate your valuable suggestion, and this will be passed on to the team concerned.

Smart desition

Bewertet am 18.7.2019
Milka D.
Sales Director
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It has been great expirience and keep adding more features to it. Keeps improving.

Vorteile: We were looking for a software that would allow us miltiply user, live reports and that be accesable every and we found one that does more than that. One of the biggest plus that has is the support team always available to assist you in reaching you goals. This is one very important tools every business need to have to increase sales and make the operations more efficient.

Nachteile: Technical support
Generals reports
Easy to use

Antwort des Softwareanbieters

von Hotelogix an 16.8.2019

Hi Milka!
Thanks a lot for your review and yes, we promise to keep adding better and more features so hoteliers like you can have the best experience possible, on our platform. Thanks for choosing Hotelogix!

I've been with Hotelogix since 2015 and have been very pleased with it.

Bewertet am 19.6.2018
Joy H.
Owner/manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Ease of use, reports and the ability to keep in touch with my business from anywhere in the world!

Vorteile: The support (live chat) is amazing! 24/7, informative and friendly! The upgrades are always well thought out because they listen to what their customers want and need, they offer more than any other software, I love that if you have a reservation open you don't have to close it to open a different one. The 'How do I?' links are helpful, too. There really isn't anything I don't like...the reports are awesome, the integration to various options are numerous, it's simple, fast...I never have connectivity issues like I had with previous software. It's really a great product at a better price than most, they also go above and beyond to help with anything you need or don't understand. I was able to import future AND past reservations (for reporting purposes) very easily when I 1st got onboard.

Nachteile: I wish there was a Quickbooks integration, however, it's very easy to create daily sales without it. The only other thing would be 'reservation reminders' that can be sent a few days prior to expected arrivals.

Antwort des Softwareanbieters

von Hotelogix an 3.8.2018

Hi Joy, Thanks for being a part Hotelogix¿s journey and sharing your feedback.

I am glad to share that we do have Quickbooks integration, however, to understand your requirements better, I would request you to write a mail to mohammed.azam@hotelogix.com. We would love to assist you in that.

This software really is the most bang for the buck!

Bewertet am 2.11.2017
Armand H.
Manager
Gastgewerbe, Selbstständig
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Lots of reports that were nice to have to make good business decisions. Inventory management. One of the biggest advantages was the online inventory management.

Vorteile: This software is as simplistic or complex as you need it to be. It has all the features that a large hotel may need but works well with small motels too. I purchased this for a small 15 unit motel that operates seasonally. This software was not only one of the most affordable but it was by far the most effective. With such a small operation I really needed something simple. Hotelogix delivered. It doesn't overly complicate things like many of the other software I looked into. And best of all you can't beat the price. The support staff was fantastic anytime I needed assistance, which was minimal. I have been apart of many software installations in my experience. I can honestly say that none went so smooth as this one. These folks are friendly, patient, and readily available. They are also very honest as to recommendations for your business needs. I would recommend this software to any property manager regardless of size, but I would especially recommend it to anyone operating a small operation such as mine. You won't find a better deal out there. If you want to simplify your work life and get help managing your online program, go with Hotelogix.

Antwort des Softwareanbieters

von Hotelogix an 15.2.2018

Hi Armand,

Thanks for taking the time to share your experience! We are glad to hear that you find Hotelogix easy to use, affordable and having good customer support. Such a review motivates us to make our product even better. Don¿t miss to checkout our Hotelogix Mobile Hotel app (available for both iOS and Android) to manage all your hotel operations on the go.

SIMPLE, INTUITIVE, EFFECTIVE

Bewertet am 26.7.2017
Gaston O.
Owner
2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The benefits that I obtained were the simple and practical handling of the availability of my rooms, management of rates and a clear information on the finances of the hotel

Vorteile: What I like the most is that you can access the system from anywhere. This is very important to me because the hotel is not in the same country where I live. I have been using the system for over 3 years and are constantly updating and adding new features. Initially only used the PMS and now we have integrated the channel manager, to facilitate the sale of the rooms in the Ota's. This is a very big advantage as it simplifies the work of loading of reservations, since they enter directly into the PMS For sure, we will continue to grow together!

Nachteile: Is not a cons, but I would like you to implement more channels of attention in Spanish as well as reports of updates. I believe that it would also be better to follow up with the clients regarding the updates and new functions of the system and in case it is necessary to carry out some training

Antwort des Softwareanbieters

von Hotelogix an 5.9.2017

Thanks for sharing your experience and feedback. We¿re pleased to know that you are enjoying the benefits of Hotelogix. We also appreciate your suggestion and shared it with the department concerned to look into it. We constantly release new features and update our product regularly, and your comments will definitely help us make the product even better.

All in one package of the most user friendly Property Management Software

Bewertet am 25.7.2019
Gunawan W.
Managing Director
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: My overall experience with Hotelogix is good, I have tried several Property Management Softwares, and we pick the right one.

Vorteile: The learning curve for training for the new staff is easy, user friendly, and the software has complete package of POS and PMS system. The support team are reachable, and very helpful.

Nachteile: There is nothing to complain about this software.

Antwort des Softwareanbieters

von Hotelogix an 16.8.2019

Hi Gunawan,
Thank you for your review. The user-friendliness of our product is very important to us and we are happy that you highlighted it. We're glad you picked Hotelogix and hope to be of continued service to you.

A solid PMS for small and midsize properties

Bewertet am 12.4.2019
Yassir B.
CEO
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Hotelogix streamline online sales with success and reservation are getting very easy. support are reactive when needed.

Vorteile: Its a complete PMS with a very user friendly reservation management screen, housekeeping module, POS module, booking engine and channel manager connexion.
the software is well adapted for properties from 10 to 100 rooms that are selling in multiple channels: online, walkings, travel agencies offline...
the mobile app is also very usefull for camps

Nachteile: some modules are very rich and need sometime to adapt but a half day training is sufficient in most cases

Antwort des Softwareanbieters

von Hotelogix an 20.6.2019

Hey Yassir,
Thank you for your review!
Customer delight is at the core of everything that we do here at Hotelogix, and we are pleased to know that you've seen value in our product's user-friendliness and how end-to-end it is.
With our PMS, we are constantly striving towards our vision of making life easier for hoteliers, regardless of the size of property. Thanks again, for your trust in us.

An all rounder App

Bewertet am 8.8.2019
Mohamed A.
Director
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The 10/10 Support we get from them when encountering with any issue, they go the extra mile to make sure everything works fine for you and your Hotel.

Vorteile: I like the capability of doing all there is to management of a hotel and its restaurant making it easy to follow up with everything in one place. Its able to merge with channel managers which make room availability and reservations automated with all OTAs The ability to integrate the app with your bank making it possible to charge a card at the Point of Sale is also a grate advantage the app.

Nachteile: Nothing negative that i can think of right now.

Antwort des Softwareanbieters

von Hotelogix an 27.8.2019

Hi Mohamed!
Thank you for your review.
It is our goal to help hoteliers manage end-to-end operations on a single platform and we are happy that Royal Cliff Zanzibar has found value in our product. Thanks again.

Always ready to develop for any new requirements. 24*7 prompt customer support.

Bewertet am 10.7.2018
Abhishek Y.
Asst Manager.
Gastgewerbe, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have grown with them from 1 property to 400+ property now.
The App has developed a lot in last 3 years and has also implemented and integrated many new tools and techniques.

Vorteile: Very basic tool yet consists of all the features that any PMS should have.
Grid provides the clear picture of reservations.
Night Audit and Correction mode keeps things under control.

Nachteile: Bit slow to load for Front Desk.
There is nothing else to not like. Team has been helpful is takking away any issues that the tool had.

Antwort des Softwareanbieters

von Hotelogix an 3.8.2018

Thanks for writing a review for us. Hope you get a chance to check out our new and improved Central Reservation System ¿CRS 2.0¿ we introduced recently based on the feedback of our Multi-Property clients. We have got amazing responses so far and would love to hear your thoughts on the same.

Hotelogix customer review

Bewertet am 3.5.2013
Myrtos A.
Director
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: Our overall recommendation is that after using Hotelogix for over 3 years, we strongly suggest any hotel, B&B or similar lodging establishment trial run Hotelogix before finalizing any selection process. We have benefited from it's ease of use, cut expensive and often obsolete equipment to store data/maintenance, and from our experience know that Hotelogix is a reliable partner for our business. We trust future users will enjoy the product/service/support we have over the last 3 years.

Vorteile: Our company selected Hotelogix for the following reasons: it's ease of use, it's stability, a very rich and functional feature set, links to OTA's, and a very strong and effective customer support base. This support proved to be very effective and helpful! The benefit's of it's pricing simply added to the already impressive set of gains we received utilizing the product. As user's of the system, we can write a glowing review, but to be fair and transparent, any company seeking a PMS system that will meet all their requirements, we strongly advise prospective customers give this product a trial run. We tested approximately 6-8 PMS products, and found only one which offered similar features and strengths, but not the matching cost benefits. As users since August 2009, we have had solid support, strong feature updates, and as the product grows, we are certain that in deciding to use Hotelogix, we made the correct decision, and we've proven it over 3 years of easy, reliable use.

Nachteile: A few negatives we experienced were during the development phase of the product, very early on. As the product matured and bugs were eliminated, we cannot find fault in the product or it's support service.

Great product if you use all the features!

Bewertet am 12.4.2019
Andre C.
Revenue Manager
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
3/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Very positive and I can highly recommend it.

Vorteile: There are many features here that actually help to drive revenue and there is an extensive range of useful features which minimize the effort needed to manage bookings etc and this helps us focus on the most important tasks which is actually delivered a great service to our guests!

Nachteile: Learning how to use the system is not as simple as other PMS' I have used before but I think the features it offers makes up for the learning curve.

Antwort des Softwareanbieters

von Hotelogix an 20.6.2019

Hi Andre,
Your review is highly appreciated!
For a customer to understand the scope of our product and leverage it effectively is truly encouraging for us.
We'd be glad to hear your thoughts on our recently launched Marketplace and thank you for choosing Hotelogix.

Changing you core PMS system is never easy as every member of staff is affected!

Bewertet am 12.1.2015
Gerry W.
Owner
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
Preis-Leistungs-Verhältnis

Kommentare: We installed Hotelogix about 6 months ago as part of an overall move to cloud based applications. We had been running a system called AvonData for the past five years. Our criteria included support of traditional PMS functions, an integrated web booking engine, channel manager, EPOS and function room booking capability. In addition we wonted a system that seamlessly integrate with other cloud based solutions such as Xero, accounting along with a willingness to interface with revenue management solutions such as PriceMatch and review management systems such as ReviewPro. Support particularly out of normal working hours together with a good issue tracking and account management approach were also important. Cost was a consideration but not our number one priority, we felt that feature/function match, customer support and being part of a large growing company were equally important. Installing a new core system is never easy as it affects your whole business and virtually all members of staff, we made some mistakes such as not fully mapping our requirements and not spending time getting staff 'buy in' six months down the line we are fully live on all modules and starting to reap the benefits of our decision. I like hearing my phone 'ping' with new accommodation bookings seven days a week, twenty four hours a day with no operator intervention. Managing our room stock from a single Global rate System helps me keep on top of the revenue management side of the business, integration with Xero is also a big plus point. We have notice that the system is very functionally rich and although we are only a small country house hotel (18 rooms, function rooms, restaurant) we have some special practices which the system can accommodate. Overall I think the system has some excellent feature/functions supporting our needs now and more importantly in the future. Its cost effective to use,we pay a low monthly fee, and their customer service is becoming more and more responsive.

Excellent software for our Hotel.

Bewertet am 14.6.2018
Matrika R.
GM
Gastgewerbe, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Time saving, easy to use, can use online from anywhere, pricing accuracy, excellent technology.

Vorteile: Hotelogix is best software because; 1. There is no chance of having multiple bookings; it is integrated with online agencies as like booking.com. Expedia.com and other.
2. Another best feature is setting price, we are able to set our price for all online agencies, and it converts into our local currency according to banking exchange rate.
3. Night Audit also another excellent feature, after we finish our night audit we can't change price for the second time which is safe and stops financial leakage.
4. We can use this software from anywhere which is very convenient to book rooms from home or during travel.
5. There are other many features which makes things much easy.

Nachteile: Nothing really, but we need more regular training so that we can use maximum features and get more benefit from it. There are many topics in 'Administrator Console' that we have not used fully.

Very Slow Support full of bugs. Never admit they are wrong will cut you if you miss a payment POOR

Bewertet am 16.6.2018
Verifizierter Rezensent
Owner
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
1/5
Gesamt
1/5
Benutzerfreundlichkeit
1/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
1/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: i cannot say i got any benefits from it just caused me no end of issues and wasted money

Vorteile: Has some good features links to most of the otas, they do most of the work for you but takes ages to set up.

Nachteile: Support is very slow, especially weekends, any issue can take days to resolve. I recently missed a payment while i was away from the office, without any warnings they blocked my account. After speaking with support, the boss and everyone in hotel logix basically who i could get to talk to, explaining i did not have my card with me, was assured i would get my system back on, 2 days later still no access my staff are running the hotel virtually blind, they dont seem to care my staff cannot get onto the system, emails are ignored skype ignored. There are better systems out there for a lot less money. They are typical of a lot of companies i have worked with in India good to start with but then the support disappears once they think they have you. They also never admit if they make a mistake, many times my breakfast rate is all over the place with no explanation, when i report it, it takes a couple of days for them to fix without any explanation and losses on my part i.e giving away free breakfast because of the bugs in the system, but never an apology just make up an excuse. Also charge to connect to trip adviser no one else does, any way they can make a few extra dollars they will, read the small print and make sure you know exactly what you are getting. I was promised all sorts when i signed up but in reality i got half of what they said and they wanted charge me for many other things. The system has bugs the support terrible. DON'T WASTE TIME MONEY BAD SUPPORT FULL OF BUGS

Antwort des Softwareanbieters

von Hotelogix an 27.6.2018

It is unfortunate that while you find the system nice, your experience with Hotelogix support team has not been positive, We have noted your feedback and keen to meet your expectations on support.
Hotelogix is a transparent Client centric company wherein our customer are the pioneers of Hotelogix future road-map. An account manager is assigned to each of our clients and they are specially trained region wise to help assist them on all issues. A 24x7 online live support is also available for any support related issue at any point of the day where are customer relations officers are present to resolve your queries during daily operations. We would really like to understand the rate issue being referred to and help sort it out for you.

Regarding accounting, please be rest assured that our Accounts team has a set process in place to ensure a proper protocol is followed for minimal friction, in line with client¿s best interest. The monthly bills are payable within specified timelines.