Beyond ARM Erfahrungen

Great Staff and Company

Kommentare: Been with Dakcs/Beyond since 2000, plan to be with them for another 20 years!

Vorteile:

Honestly i like the helpful staff, they become like extended Family

Nachteile:

I would like to see them partner with more vendors, rather than try to create new products from the ground up.

Fantastic Team

Kommentare: Working with the team over at Dakcs/ Beyond has been a fantastic experience. I have been through a few system conversions in my day and by far this had been the least painful. Shout out to [sensitive content hidden] they were all fantastic and made this process much less painful than it could have been. The support they provided has been unmatched.

Vorteile:

I think Beyond has a lot of capabilities and is an overall user firendly system. I found the entire team to be fantastic to work with from implementation to customs and support. We have an interesting work flow and are in a different line of business then they are more familiar with working with on a regular basis The team was always great with offering support and coming up with great solutions to tackle our many requests and possible issues we faced. Having the customer success team here for our implentation week was great in ensuring our transition was a successful one. Everyone at Dakcs has been fantastic to deal with.

Nachteile:

I think one of the challenges we ran in to was due to our line of business and work flow in getting some things to work most effeciently for us like our internal letter process(s). Due to how we have chosen to work accounts through the project ques it is a bit harder to track employee productivity but we are also newer to the system so there is likely something we can figure out.

beyond and sting review

Kommentare: [SENSITIVE CONTENT HIDDEN] is the best in support.

Vorteile:

the product User friendly for collectors.

Nachteile:

the lack of stability and follow up is there biggest down fall.

Solid Account Management System

Kommentare: Overall I highly recommend using the Beyond ARM. Once you know the system there are so many possibilities on customizing to your specifics needs and preferences, including many automation options to save your company time and money.

Vorteile:

Versatility and innovation - Beyond is a program that is highly customizable, as long as you have some tech/coding knowledge or are willing to learn it.

Nachteile:

It takes a lot of knowledge of the system to troubleshoot. There are a lot of little things that can be accidentally done or not done, then you need to know what possible fields cause certain affects.

Good experience and relationship working with DAKCS.

Kommentare: The ability to target those accounts that are most collectible and get them over to my collectors.

Vorteile:

I've been working with DAKCS Software Systems for the past 23 years and have really enjoyed the relationship that we have developed. With all the challenges that we, as a collection industry, face it is imperative that you partner with a company that is willing to work hand in hand. DAKCS has always been there to help navigate this very rocky road.

Nachteile:

Need to have yearly conferences. They started having them last year and I really enjoyed the layout.

We have been with DAKCS software since 1987 and have used Beyond for as long as it has been around.

Kommentare: It allows us to take away a lot of the decisions from the collectors. We can make decisions based on 100s of pieces of information in the account. This makes compliance and client satisfaction a breeze!

Vorteile:

Our top 3 favorites are, ease of training for new hires, the data vault, and triggered actions. These three things makes the collection process run more smoothly and increases our bottom line.

Nachteile:

Update flaws, occasionally when an update comes out it breaks something that worked fine before. DAKCS support team is always quick to make a patch.

Great partnership

Vorteile:

It has alot of good processes and capabilities

Nachteile:

The only thing I can think of is like most software you do not know the full functionality and everything that is available outside of daily functions until you come accross a situation that brings it to light. When this situation occurs someone from the support team has been able to walk us through it and give us instruction on how to work.

We have relied on DAKCS to fuel our success since 1983.

Kommentare: Use them to streamline our account flow and maximize our productivity in our collection agency. They serve as a one, major vendor for all of out technology needs in this space.

Vorteile:

DAKCS staff is always willing to listen to our issues and help us a find a long term solution to make us a better company.

DAKCS Beyond

Kommentare: Generally good customer service/support. We have been with DAKCS for over 25 years.

Vorteile:

Windows based. Fairly intuitive. Helpful customer service.

Nachteile:

Difficulty integrating outside vendors' software.

Great product!

Kommentare: Every aspect of our business is integrated. They work with our other vendors to automate our letters, credit reporting, payments and skiptracing.

Vorteile:

Beyond is easy to use. We were up and running in no time. It meets all of our needs and they keep it up to date.

Nachteile:

There was nothing I disliked about this product

General Office manager/Co-Owner

Vorteile:

Secured and very modern features for collections agencies

Nachteile:

To many steps to key in new business and collection procedures (slow)

Great Company, Solid Product

Vorteile:

Great service and stability. The people at DAKCS provide excellent customer support. We have had virtually no downtime since we have been using their software (10+ years) They are friendly and very responsive. The software is solid and a great value for the price. No software is perfect and there are areas that I think they could improve, but overall I highly recommend DAKCS .

Nachteile:

The software could be more user friendly and intuitive. They could d a better job with systems training and documentation but that seems to be a trend in the world of quickly changing technology. Some of the features are a lit clunky but you can certainly work with them.

Support and custom departments are fantastic.

Vorteile:

Relatively easy to use and can be custom to our needs. Do not have a large amount of issues or down time.

Nachteile:

There are limitations within the core software that cannot be changed that I would like to be changed. For example - there are not enough characters available in the last name field (actually in most of the name and address fields). Which cause letters to go out address wrong or with info truncated. The OC screen needs additional fields for our needs. I would like to have the ability to add more Coll Acct Extra fields. We have to share those fields which sometimes can be confusing for our accounting.

Dakcs Software Systems

Kommentare: I would recommend Beyond especially when Dakcs is continuing to work with outside parties to make their product great.

Vorteile:

I have been using products by Dakcs for 14 years and the Beyond system for around 9 or 10 years. The product works well but what makes them the best is their customer service.

Nachteile:

The vague error ID's has always been a frustration on the I/T side. We do not know how to help as its just an error code.

So far above and BEYOND the Sting

Kommentare: We used DAKCS Sting product for literally decades. After running a very limited number of seats to accommodate the report scheduler and VIC dialer for a couple of years, in 2013 the decision was made to begin migrating everyone over. However before this project was completed I left for another opportunity.

Vorteile:

Finally a version of DAKCS that runs outside of a terminal window. Visual Report Writer is also one sweet piece of software. It even helps one pick up on some SQL syntax.

Nachteile:

At the time we were using Beyond there were still areas of the Sting that were just a terminal window inside of a Windows application. This seemed a bit clunky but was understandable.

Superior Software

Kommentare: Exceptional customer service, there is always someone who answers the phone when you are experiencing any sort of issue.

Vorteile:

The software is excellent and constantly being upgraded to meet the highest of standards.

Nachteile:

Nothing really. This is system is reliable, fast, and efficient. I have worked with several other collection software products and this one by far has been the most advanced in every way.

Overall, good software program. Not perfect, but nothing is!

Vorteile:

I like the ease of use (especially with the Beyond product - which is WAY better than Sting) and integration with PDC4U.

Nachteile:

It's not meant for ATTORNEYS and therefore, doesn't integrate with MS Word or Word Perfect for legal pleadings. It doesn't handle Comakers very well either (letters, judgments, etc). I'd also like a better Client A/R system (so it's easier to figure out which invoices are unpaid).

32 years with one collection software vendor

Kommentare: We have been with DAKCS Software since 1985. DAKCS has always been a great partner. The entire team at DAKCS Software is a joy to work with. The Support Team is always willing to help and are very knowledgeable.

Vorteile:

My favorite thing about this software is how versatile it is. We have used Beyond for medical, retail, bad check collections and for litigation follow up on accounts placed with an outside attorney.

Nachteile:

So many features, we don't use them all.

JW

Vorteile:

I think it's easy to use and has all of the features we need.

Nachteile:

I would like it if it were easier to add or remove new accounts when there are multiple accounts or headers.

DAKCS Client Review

Vorteile:

The product is easy to use. this product is easy to train.

Nachteile:

Credit reporting seems to go down often, Payment screen run slower on high volume days

Beyond ARM review

Vorteile:

IT IS VERY USER FRIENDLY, BUT I NEVER USED ANOTHER SOFTWARE .

Nachteile:

SOMETIMES THE SYSTEM FREEZES AND YOU LOSE DATA THAT COULDN'T BE SAVED

Beyond ARM gets the job done for me. Superior collection software.

Vorteile:

I like Beyond because of its user friendly platform. Beyond is the best ARM software on the market today.

Nachteile:

I dislike the costs of revisions that are an important part of making your company more functional on day to day tasks. User input is huge and plays an important role in being the absolute best in the business.

dakcs review

Vorteile:

not much. its simple but could be more user friendly and stable

Nachteile:

not easy to interface with other vendor tools.

Beyond Review

Vorteile:

Advanced Inquiry and Project Queues for collectors.

Nachteile:

The work rounds that you sometimes have to use.

Beyond

Vorteile:

That you can re-print statement and invoices.

Nachteile:

slow, I liked sting better. Too many errors