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Über BestNotes

BestNotes ist ein revolutionäres EHR- und CRM-System, das speziell für die Verhaltensgesundheitsbranche entwickelt wurde.

Erfahre mehr über BestNotes

Vorteile:

This service has been extremely easy to navigate compared to the more known EMR’s I have used.

Nachteile:

Sometimes it is difficult to figure out how to do seemingly relatively simple things, such as print a document or scan/email files without technical support.

Bewertungen zu BestNotes

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,7
Funktionen
4,4
Preis-Leistungs-Verhältnis
4,6

Weiterempfehlungsquote

8,4/10

BestNotes hat eine Gesamtbewertung von 4,5 von 5 Sternen basierend auf 122 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (122)

Chari
Chari
Office Manager in USA
Verifizierter Nutzer auf LinkedIn
Hausmeisterservice, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

It does what it needs to

4,0 vor 6 Jahren

Vorteile:

They give you a lot of features you need for scheduling and client management in a secure place.

Nachteile:

It is definitely not pretty. You would think that something that has been around for a while would have a better user interface. There is also a huge learning curve for all of our Therapist and other users.

Kenny
Intake Doc Coordinator in USA
Personalwesen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Bestnotes user friendly review

5,0 letzten Monat Neu

Kommentare: Useful in many ways and thorough with information needed as well as smooth process with training to learn more functions.

Vorteile:

I love that you can create a Q-log and it will directly notify the person needing that information. Also I love the in depth layout of a clients diagnoses as well as any meds or allegories. Very useful for information needing to be released to other staff.

Nachteile:

In my opinion I haven’t saw any cons to using the system. I have only ever worked on BN emr so I cannot give a thorough answer on this.

Brandi
Adult Peer Support Specialist in USA
Psychische Gesundheitsfürsorge, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Best Notes

3,0 vor 2 Monaten Neu

Kommentare: Its a good experience, but i think it should have a ste by step or a suggestive tutorial.

Vorteile:

Its easy to learn the basics of the noting process.

Nachteile:

Hard to navigate and find all the options.

Jeremy
Operations in USA
Psychische Gesundheitsfürsorge, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Operations

5,0 vor 2 Monaten

Kommentare: It is the easiest EMR that I have used I have used several different ones, and this has been the easiest.

Vorteile:

Easy to use and customer service is always amazing.

Nachteile:

No complaints I was sitting here, trying to figure out what I could put and can’t come up with anything.

Monique
Business Manageer in USA
Psychische Gesundheitsfürsorge, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

BestNotes makes our work, record keeping and insurance reimbursement so much easier.

5,0 vor 2 Monaten

Kommentare: BestNotes makes our work, record keeping and insurance reimbursement so much easier.

Vorteile:

Ease of use! BestNotes is easy and holds a ton of information, all HIPAA compliant.

Nachteile:

I did not know about it sooner. You should advertise more.

Teri
Administrative Specialist in USA
Psychische Gesundheitsfürsorge, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Calendar times

5,0 vor 2 Monaten

Kommentare: EXCELLENT!!!! 5 STAR ALWAYS!!! Thank you for all you do!!

Vorteile:

The Best Notes Team always hears the request and answers it to the best of the ability within the system.

Nachteile:

This survey is making me fill this box in, and there is nothing to add for this question.

Eleanor
Coordinator in USA
Non-Profit-Organisation Management, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Easy to use!

5,0 letzten Monat Neu

Vorteile:

User friendly. Easy to navigate and mobile friendly.

Nachteile:

Not being able to edit users the Q-LOG (internal email system).

Samantha
Admin in USA
Psychische Gesundheitsfürsorge, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best Notes Review

4,0 vor 2 Monaten

Kommentare: I really enjoy Best Notes, I think it's really user friendly and the reports that can be ran are great. I know there is a lot more to learn about it as well.

Vorteile:

I like the color coordination of appts, the ability to pin notes and seeing multiple schedules at once in an orderly way

Nachteile:

The reminder texts are often the wrong time zone, I would like to be able to go to a clients chart by clicking on their name from the 'tasks'

Amanda
Licensed Professional Counselor in USA
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great EHR customizable for service needs

5,0 vor 2 Monaten

Vorteile:

Customizing the system for levels of care

Nachteile:

I dont have any complaints about the Bestnotes system.

Dorila
Administrative in USA
Psychische Gesundheitsfürsorge, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

PRP/ OMHC Administrative

5,0 vor 2 Monaten

Kommentare: My experience with BN has been excellent.

Vorteile:

Makes my job more easy. Its more organized.

Nachteile:

I love everything about Best Notes. There's nothing that I will say that I don't like.

Allison
Intake Coordinator/Human Resources in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Amazing EMAR System

5,0 vor 2 Jahren

Kommentare: It has been a positive experience, it's extremely easy to use and I would recommend this to other facilites in a heartbeat.

Vorteile:

I love how easy it is to access and print out records. It's simple for me to pull records with the click of a button. I like also how we can keep HR files in bestnotes as well as clients. The "tagging" system makes it easier to find people under certain tags.

Nachteile:

Unable to think of something that I do not like.

Antwort von BestNotes

vor 2 Jahren

Thank you for your positive review. We're glad to know that you are happy with our product. We believe that easy-to-use and efficient records make it easier for everyone, including you, to get things done. Our team works closely with our users, clinical team, and regulators to make sure that our products conform to the highest state and national clinical standards, so that you can focus on what's important - your patients. Thanks again for choosing BestNotes, and we hope to hear from you soon!

James
IT Support in USA
Psychische Gesundheitsfürsorge, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Excellent CRM

4,0 vor 5 Jahren

Kommentare: Overall our experience with BestNotes has been great. Their support staff is really on top of things. We are very much looking forward to what BestNotes Fresh has to bring.

Vorteile:

I think the CRM functions of this software are fantastic. We run a multi-facility drug and alcohol treatment center and BestNotes certainly meets the needs for the varying levels of complexity that each client's chart needs based on their level of care. The note templates are highly customizable and the reporting functions have been a massive asset as tool for our chart audits.

Nachteile:

Honestly, our biggest problems with BestNotes come from its integration with other software and the eMAR. As a CRM BestNotes functions well, but we use an integration with DrFirst for ePrescribe that disrupts some functionality within BestNotes. We also use a lab integration through HalfPenny that has been left wanting. The eMAR is nice to have, but the ability to audit and track medication changes is fairly limited at this point.

Sue
Director of behavioral health in USA
Bürgerliche & soziale Einrichtungen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

BestNotes at a small agency

4,0 letztes Jahr

Kommentare: Give your clinical and support staff enough time and training to get used to the transition to the EHR. Make sure you have a couple of power users on the team to assist others, and set very clear expectations in advance on how your team is to use the product, especially with the treatment planning and calendar features. I suggest having a learning community rather than simply trainings because staff got overwhelmed and didn’t recall what was learned.

Vorteile:

We were able to get through a CARF survey with not a lot of difficulty. The product made it easy for the consultant and auditor to evaluate the charts. It also makes it simpler to set and track charting metrics for the clinicians.

Nachteile:

You will pay extra for using features you need like Outcome measures and telehealth. It would be helpful to be able select a date range in a chart for the purposes of releasing records.

Lizandra
IT Helpdesk Tech in USA
Gesundheit, Wellness & Fitness, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

As Expected

4,0 letztes Jahr

Kommentare: It's been great. We get the use we need from it, no more no less.

Vorteile:

It is easy to create users and setup accesses. Also sorting clients with tags makes it easy to make sure employees are only seeing clients in their facilities.

Nachteile:

The application looks a little dated, and there is a weird bug that will make Bestnotes very slow and unresponsive as well as another bug that causes PDF's not to populate and you have to do a whole workaround.

Adeena
Assistant director of admissions in USA
Gesundheit, Wellness & Fitness, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Multiuse

5,0 letztes Jahr

Kommentare: Pretty easy and user friendly

Vorteile:

I love that you can use it for clients AND employees

Nachteile:

I have a hard time with the medical clearances porting over correctly

Jade
HR Director in USA
Hausmeisterservice, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very useful and great place to store documents.

5,0 letztes Jahr

Vorteile:

Easy to navigate, very simple layouts. Great storage and reporting of all documents and notes that can be updated on a daily basis.

Nachteile:

I only use a couple of features that suites my roll. No complaints and easy to navigate.

Micah
CFO/COO in USA
Krankenhausversorgung & Gesundheitswesen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Great for small practices.

4,0 vor 2 Jahren

Kommentare: BestNotes has been partners with us from the beginning, they help create the EMR we needed to be successful .

Vorteile:

I like the accessibility of their support team, and willingness to provide training and support. They are reasonably priced and are also able to customize much of the clinical record

Nachteile:

They do not provide compliance oversight, and are not up to date on your states regulatory requirements or provide that level of service the way that many other medical records do.

Antwort von BestNotes

vor 2 Jahren

Hi Micah! Thanks for your review. For some reason, your team is not utilizing our documentation that keeps you compliant. I would love to help fix this. In short, we have our own clinical team as well as an outside clinical advisory board. Our goal is to give customers out-of-the-box clinical documentation (for both addiction and general behavioral health) that adheres to common Medicaid/Medicare standards we see throughout the country as well as CARF and Joint Commission standards. The best part is that we keep this updated for you over time! There are no extra fees for this service, and you can implement it today. To learn more, please visit https://help.bestnotes.com/support/solutions/articles/11000070735-addiction-treatment-profile-atp- I would love to schedule a meeting with your clinical team and our clinical director to review your needs and show you how our documentation can take the worry out of compliance. Please email team@bestnotes.com at your convenience.

April
Therapist in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

BestNotes, is one of my top picks for a busy Therapist with a heavy case load.

5,0 vor 4 Jahren

Kommentare: Overall, I have found that this changes the climate/morale in the office. Communication is clearer when all staff are signers on notes. I love this feature simply because, it ensures we are all on the same page, and collaboratively as a whole/team we are all directly involved in each clients treatment. This program saves you time, you're certainly not limited and are given the freedom to include a lot of detail. This system makes it great for insurance purposes, and licensing inspections. My job is so much easier.

Vorteile:

I like that you can add as much as you need to your advancement notes and don't need to simply check boxes or what have you like different frameworks. At the point when you are in medical care, your encounters don't regularly fit in a case. At the point when you are making a clinical note, you can add certain underwriters, similar to a read receipt to keep everybody responsible which is likewise extremely supportive.

Nachteile:

I honestly cannot think of any real cons about the program aside from the fact that, each staff member needs to be adequately trained prior to utilizing the software in order to ensure proper use, this is not a real requirement so to speak, I just feel as though if you're trained on how to use the Software, it will save time for questions that perhaps you would otherwise need to wait on a supervisor to answer.

Sally
CFO in USA
Grundschul- & Sekundarbildung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

BestNotes is a reliable and easy to use product.

5,0 vor 4 Jahren

Kommentare: I have used BestNotes for six years for one company with ease and the customer support is terrific. Recently I set up a new company in BestNotes and the onboarding experience as an administrator was done very well with a lot of support from the onboarding specialist.

Vorteile:

All documentation for the clients is in one HIPAA compliant location and all of our managers are able to share information safely with each other as needed.

Nachteile:

The creation of templates is not intuitive.

Richard
Substance Abuse Therapist in USA
Strafverfolgung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

BestNotes is a great documentation service!

5,0 vor 2 Jahren

Vorteile:

There are several things that I like about BestNotes. First, the ease of developing and using templates makes any modifications so much easier than other programs used in the past. We often do case management, community service, and counseling notes. Sometimes these templates need to be modified. If we have trouble making one ourselves, the support team at BestNotes has always come through to help us.

Nachteile:

Actually, there's not a lot that I don't like about BestNotes. I do wish that we would be able to remove some of the pre-populated forms that come with the program. (we don't really have a need to document income, insurance, etc.). That being said, it's possible that technical support could remove those forms.

Debbbie
Owner in USA
Psychische Gesundheitsfürsorge, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best notes in Review

5,0 vor 4 Jahren

Kommentare: Overall Best notes has worked well for our company. It has a lot of information that I don't use, that is why they customize it for you.

Vorteile:

With the mental health industry that I am in we need to have complete records that are hippa compliant. Best notes complies with everything I need to have safe and secure records,

Nachteile:

Once a client assessment is put in best notes it will duplicate name and certain things about the client each time you enter a new note, you wont need to enter again. If you want to change any of the paperwork to make it your own they will change and update to your liking.

Adam
Program Director in USA
Psychische Gesundheitsfürsorge, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Best Notes is Amazing

5,0 vor 5 Jahren

Kommentare: Honestly what makes Best Notes a great tool and asset for our organization is the Best Notes team. The product itself is great but the people behind the scenes are what make it amazing. I have never had a bad interaction with a Best Notes team member. Furthermore, they are very quick to support and to resolve issues. I have confidence if I have a question or a request, it will be treated fairly and promptly. I love the people I have had the pleasure of speaking to in person and online.

Vorteile:

What I like most about the software is the level to which it can be customized to fit the needs of the organization.

Nachteile:

The look is kind of old or plain I suppose. But that is not a real complaint I have, just what I like the least.

Ryan
Licensed Substance Abuse Counselor in USA
Psychische Gesundheitsfürsorge, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

EMR to stay productive, efficient and compliant

5,0 vor 5 Jahren

Kommentare: Though I am extremely pleased with the BestNotes platform, it is their customer care and industry knowledge that sets them apart. BestNotes software support is second to none - immediate, knowledgeable support from a dedicated team. Quite possibly the best benefit of BestNotes is their regulatory input. Especially for a non-profit organization like ours. It can be incredibly difficult to stay up to date on the ever-changing regulations. Knowing that we have a partner we can rely on to help keep us compliant though all of the changing regulations is a huge benefit to us.

Vorteile:

What do I like most about BestNotes? I could say the intuitive, easy to use layout. Or the customizable documentation. Or the incredibly robust reporting. Or the fact that it is routinely updated to stay compliant with all applicable regulatory agencies. Or maybe the fact that if I have any questions, knowledgeable help is immediately available.

Nachteile:

I would like to see more template-wide customization options, (i.e. removing components that aren't applicable to our field, allowing for more customization for individual users, the creation of a "saved/most used" field that can be applied to documents, ITP data, diagnosis, etc.). Basically, we are using one software platform for 4 different departments within our company. Making them more efficient by being able to customize the work-flow systems by department and user would be of great benefit.

Christine
Chief Financial Officer in USA
Psychische Gesundheitsfürsorge, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

BestNotes Support Review

4,0 vor 5 Jahren

Kommentare: Overall it has been a pleasure to use BestNotes and have the continued support of the BestNotes team.

Vorteile:

BestNotes has a supportive team that is easy to contact. Any software issues are quickly resolved and the software is dependable (no downtime). If there is a reporting request, or company specific function request, the BestNotes team is easy to work with and does a great job to find the best solution for the Organization.

Nachteile:

There is a desire and need for more systematic controls, in order to reduce the manual reconciliation time between the clinical and billing modules (Program to Register functions).

sean
correctional counselor CC/CPSS in USA
Krankenhausversorgung & Gesundheitswesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

easy to use

5,0 vor 2 Jahren

Kommentare: after a short time of training i was able to use best notes quickly to perform my job

Vorteile:

the flow and ease of navigation to information

Nachteile:

cant really think of anything, after being thought it was real easy to do the work i needed to do

Antwort von BestNotes

vor 2 Jahren

Thank you for taking the time to write a review for BestNotes. We're glad to hear that you find our interface efficient and easy to navigate. We always put a lot of thought into designing our notes so that they are easy to read and helpful. In addition, we make sure to include unlimited support and training so that we can help you get the most out of our product. Please do not hesitate to reach out to us at team@bestnotes.com if there is anything else that we can do for you.