BestNotes Erfahrungen

It does what it needs to

Vorteile:

They give you a lot of features you need for scheduling and client management in a secure place.

Nachteile:

It is definitely not pretty. You would think that something that has been around for a while would have a better user interface. There is also a huge learning curve for all of our Therapist and other users.

Bestnotes user friendly review

Kommentare: Useful in many ways and thorough with information needed as well as smooth process with training to learn more functions.

Vorteile:

I love that you can create a Q-log and it will directly notify the person needing that information. Also I love the in depth layout of a clients diagnoses as well as any meds or allegories. Very useful for information needing to be released to other staff.

Nachteile:

In my opinion I haven’t saw any cons to using the system. I have only ever worked on BN emr so I cannot give a thorough answer on this.

Best Notes

Kommentare: Its a good experience, but i think it should have a ste by step or a suggestive tutorial.

Vorteile:

Its easy to learn the basics of the noting process.

Nachteile:

Hard to navigate and find all the options.

Operations

Kommentare: It is the easiest EMR that I have used I have used several different ones, and this has been the easiest.

Vorteile:

Easy to use and customer service is always amazing.

Nachteile:

No complaints I was sitting here, trying to figure out what I could put and can’t come up with anything.

BestNotes makes our work, record keeping and insurance reimbursement so much easier.

Kommentare: BestNotes makes our work, record keeping and insurance reimbursement so much easier.

Vorteile:

Ease of use! BestNotes is easy and holds a ton of information, all HIPAA compliant.

Nachteile:

I did not know about it sooner. You should advertise more.

Calendar times

Kommentare: EXCELLENT!!!! 5 STAR ALWAYS!!! Thank you for all you do!!

Vorteile:

The Best Notes Team always hears the request and answers it to the best of the ability within the system.

Nachteile:

This survey is making me fill this box in, and there is nothing to add for this question.

Easy to use!

Vorteile:

User friendly. Easy to navigate and mobile friendly.

Nachteile:

Not being able to edit users the Q-LOG (internal email system).

Best Notes Review

Kommentare: I really enjoy Best Notes, I think it's really user friendly and the reports that can be ran are great. I know there is a lot more to learn about it as well.

Vorteile:

I like the color coordination of appts, the ability to pin notes and seeing multiple schedules at once in an orderly way

Nachteile:

The reminder texts are often the wrong time zone, I would like to be able to go to a clients chart by clicking on their name from the 'tasks'

Great EHR customizable for service needs

Vorteile:

Customizing the system for levels of care

Nachteile:

I dont have any complaints about the Bestnotes system.

PRP/ OMHC Administrative

Kommentare: My experience with BN has been excellent.

Vorteile:

Makes my job more easy. Its more organized.

Nachteile:

I love everything about Best Notes. There's nothing that I will say that I don't like.

Amazing EMAR System

Kommentare: It has been a positive experience, it's extremely easy to use and I would recommend this to other facilites in a heartbeat.

Vorteile:

I love how easy it is to access and print out records. It's simple for me to pull records with the click of a button. I like also how we can keep HR files in bestnotes as well as clients. The "tagging" system makes it easier to find people under certain tags.

Nachteile:

Unable to think of something that I do not like.

Excellent CRM

Kommentare: Overall our experience with BestNotes has been great. Their support staff is really on top of things. We are very much looking forward to what BestNotes Fresh has to bring.

Vorteile:

I think the CRM functions of this software are fantastic. We run a multi-facility drug and alcohol treatment center and BestNotes certainly meets the needs for the varying levels of complexity that each client's chart needs based on their level of care. The note templates are highly customizable and the reporting functions have been a massive asset as tool for our chart audits.

Nachteile:

Honestly, our biggest problems with BestNotes come from its integration with other software and the eMAR. As a CRM BestNotes functions well, but we use an integration with DrFirst for ePrescribe that disrupts some functionality within BestNotes. We also use a lab integration through HalfPenny that has been left wanting. The eMAR is nice to have, but the ability to audit and track medication changes is fairly limited at this point.

BestNotes at a small agency

Kommentare: Give your clinical and support staff enough time and training to get used to the transition to the EHR. Make sure you have a couple of power users on the team to assist others, and set very clear expectations in advance on how your team is to use the product, especially with the treatment planning and calendar features. I suggest having a learning community rather than simply trainings because staff got overwhelmed and didn’t recall what was learned.

Vorteile:

We were able to get through a CARF survey with not a lot of difficulty. The product made it easy for the consultant and auditor to evaluate the charts. It also makes it simpler to set and track charting metrics for the clinicians.

Nachteile:

You will pay extra for using features you need like Outcome measures and telehealth. It would be helpful to be able select a date range in a chart for the purposes of releasing records.

As Expected

Kommentare: It's been great. We get the use we need from it, no more no less.

Vorteile:

It is easy to create users and setup accesses. Also sorting clients with tags makes it easy to make sure employees are only seeing clients in their facilities.

Nachteile:

The application looks a little dated, and there is a weird bug that will make Bestnotes very slow and unresponsive as well as another bug that causes PDF's not to populate and you have to do a whole workaround.

Multiuse

Kommentare: Pretty easy and user friendly

Vorteile:

I love that you can use it for clients AND employees

Nachteile:

I have a hard time with the medical clearances porting over correctly

Very useful and great place to store documents.

Vorteile:

Easy to navigate, very simple layouts. Great storage and reporting of all documents and notes that can be updated on a daily basis.

Nachteile:

I only use a couple of features that suites my roll. No complaints and easy to navigate.

Great for small practices.

Kommentare: BestNotes has been partners with us from the beginning, they help create the EMR we needed to be successful .

Vorteile:

I like the accessibility of their support team, and willingness to provide training and support. They are reasonably priced and are also able to customize much of the clinical record

Nachteile:

They do not provide compliance oversight, and are not up to date on your states regulatory requirements or provide that level of service the way that many other medical records do.

BestNotes, is one of my top picks for a busy Therapist with a heavy case load.

Kommentare: Overall, I have found that this changes the climate/morale in the office. Communication is clearer when all staff are signers on notes. I love this feature simply because, it ensures we are all on the same page, and collaboratively as a whole/team we are all directly involved in each clients treatment. This program saves you time, you're certainly not limited and are given the freedom to include a lot of detail. This system makes it great for insurance purposes, and licensing inspections. My job is so much easier.

Vorteile:

I like that you can add as much as you need to your advancement notes and don't need to simply check boxes or what have you like different frameworks. At the point when you are in medical care, your encounters don't regularly fit in a case. At the point when you are making a clinical note, you can add certain underwriters, similar to a read receipt to keep everybody responsible which is likewise extremely supportive.

Nachteile:

I honestly cannot think of any real cons about the program aside from the fact that, each staff member needs to be adequately trained prior to utilizing the software in order to ensure proper use, this is not a real requirement so to speak, I just feel as though if you're trained on how to use the Software, it will save time for questions that perhaps you would otherwise need to wait on a supervisor to answer.

BestNotes is a reliable and easy to use product.

Kommentare: I have used BestNotes for six years for one company with ease and the customer support is terrific. Recently I set up a new company in BestNotes and the onboarding experience as an administrator was done very well with a lot of support from the onboarding specialist.

Vorteile:

All documentation for the clients is in one HIPAA compliant location and all of our managers are able to share information safely with each other as needed.

Nachteile:

The creation of templates is not intuitive.

BestNotes is a great documentation service!

Vorteile:

There are several things that I like about BestNotes. First, the ease of developing and using templates makes any modifications so much easier than other programs used in the past. We often do case management, community service, and counseling notes. Sometimes these templates need to be modified. If we have trouble making one ourselves, the support team at BestNotes has always come through to help us.

Nachteile:

Actually, there's not a lot that I don't like about BestNotes. I do wish that we would be able to remove some of the pre-populated forms that come with the program. (we don't really have a need to document income, insurance, etc.). That being said, it's possible that technical support could remove those forms.

Best notes in Review

Kommentare: Overall Best notes has worked well for our company. It has a lot of information that I don't use, that is why they customize it for you.

Vorteile:

With the mental health industry that I am in we need to have complete records that are hippa compliant. Best notes complies with everything I need to have safe and secure records,

Nachteile:

Once a client assessment is put in best notes it will duplicate name and certain things about the client each time you enter a new note, you wont need to enter again. If you want to change any of the paperwork to make it your own they will change and update to your liking.

Best Notes is Amazing

Kommentare: Honestly what makes Best Notes a great tool and asset for our organization is the Best Notes team. The product itself is great but the people behind the scenes are what make it amazing. I have never had a bad interaction with a Best Notes team member. Furthermore, they are very quick to support and to resolve issues. I have confidence if I have a question or a request, it will be treated fairly and promptly. I love the people I have had the pleasure of speaking to in person and online.

Vorteile:

What I like most about the software is the level to which it can be customized to fit the needs of the organization.

Nachteile:

The look is kind of old or plain I suppose. But that is not a real complaint I have, just what I like the least.

EMR to stay productive, efficient and compliant

Kommentare: Though I am extremely pleased with the BestNotes platform, it is their customer care and industry knowledge that sets them apart. BestNotes software support is second to none - immediate, knowledgeable support from a dedicated team. Quite possibly the best benefit of BestNotes is their regulatory input. Especially for a non-profit organization like ours. It can be incredibly difficult to stay up to date on the ever-changing regulations. Knowing that we have a partner we can rely on to help keep us compliant though all of the changing regulations is a huge benefit to us.

Vorteile:

What do I like most about BestNotes? I could say the intuitive, easy to use layout. Or the customizable documentation. Or the incredibly robust reporting. Or the fact that it is routinely updated to stay compliant with all applicable regulatory agencies. Or maybe the fact that if I have any questions, knowledgeable help is immediately available.

Nachteile:

I would like to see more template-wide customization options, (i.e. removing components that aren't applicable to our field, allowing for more customization for individual users, the creation of a "saved/most used" field that can be applied to documents, ITP data, diagnosis, etc.). Basically, we are using one software platform for 4 different departments within our company. Making them more efficient by being able to customize the work-flow systems by department and user would be of great benefit.

BestNotes Support Review

Kommentare: Overall it has been a pleasure to use BestNotes and have the continued support of the BestNotes team.

Vorteile:

BestNotes has a supportive team that is easy to contact. Any software issues are quickly resolved and the software is dependable (no downtime). If there is a reporting request, or company specific function request, the BestNotes team is easy to work with and does a great job to find the best solution for the Organization.

Nachteile:

There is a desire and need for more systematic controls, in order to reduce the manual reconciliation time between the clinical and billing modules (Program to Register functions).

easy to use

Kommentare: after a short time of training i was able to use best notes quickly to perform my job

Vorteile:

the flow and ease of navigation to information

Nachteile:

cant really think of anything, after being thought it was real easy to do the work i needed to do