Great potential, but poor performance

Bewertet am 22.3.2019
James W.
General Manager
Transport/Güterfrachtverkehr/Schienenverkehr, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
1/5
Gesamt
2 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
1 / 5
Kundenbetreuung
1 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We complained about the issues we’ve had for the first year and they just kept making excuses, resetting our GPS and I would have to unplug the device and plug it back in, which was a huge waste of time.
Recently they told us that we had to run wires over to the glove compartment for them to work properly, which was never told to us before. Now they are wanting us to pay for someone to come out and re-install the devices, but at this point I am done dumping time and money into something that doesn't work.
When we asked them to just cancel the contract, they told us we would have to pay the penalties even though the reason we want to cancel is because they are not upholding their end of the deal.

Vorteile: The software has a lot of features if the GPS tracking actually worked.

Nachteile: The user interface is archaic, but functional. The driver scorecard doesn't work for our company because our drivers are not assigned the same vehicle every day. I can deal with these issues, but not the performance of their GPS tracking.
The worst part about Nero is their ability to actually track our vehicles. They constantly track way off from where the vehicle actually is or tells us the vehicle has been parked when we know it has been moving for hours, I get speed alerts that are not physically possible, we lose connectivity altogether when our vehicles go in to the mountains. On several occasions the GPS has not picked up our vehicle location for several days.

A must have for any fleet owner.

Bewertet am 6.4.2018
Daniel A.
IT Coordinator
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: Nero Global Tracking is a must have for any fleet. The interface is accessible from any internet browser and the console is good with tracking vehicles in real time or looking up past data for the fleet.

Nachteile: The console is very basic but not very intuitive so it takes some work to get the reports and info that you want.