Alchemer Erfahrungen

Fantastic Survey Tool

Kommentare: For many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we may have to switch. If it fits into your budget I would definitely recommend. 10/10.

Vorteile:

SurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as consent forms for studies. The full suite of question types along with logic and piping make product a clear standout in the industry. I haven't seen any company that comes close to offering the options and capabilities that this tool does.

Nachteile:

Price - the price is rapidly increasing. Albeit they are continuing to offer new functionality along with that price. Customer Support - Although the customer support is very GOOD it is not quite what it used to be. As the company has expanded they have become more restrictive on the level and type of support they offer. 5 years ago we could call and instantly get help from very knowledgeable techs. Now you have to go through more steps and they try to do their support over chat as much as possible.

The best web-based survey software for research ethics compliance

Kommentare: Pretty good. We're pushing it's limits in our next survey design and trying to make something really visually interactive. So far our surveys have been pretty traditional for social research and everything has worked well. We will see if it's possible to make some more fun surveys on Alchemer or not.

Vorteile:

It's easy to use with all the modern features for all types of social surveys and the reports can do segmentation which saves a lot of offline data analysis work. A really important selling point for me was the company's privacy policy and how they make it easy to tailor their product to be used for research on sensitive topics. Uniquely, Alchemer makes it really easy to activate the "response encryption" function which is the only way to prevent the company or its survey administrators from accessing or using anonymized forms of your survey data for other purposes. Secondary use of customers survey data is an important part of most online survey software company's business. They also specifically describe the use of this function being important for research on sensitive topics like personal health. They also are more straightforward in their privacy policy language when it comes to use of the "anonymous" survey function, which blocks the collection of IP addresses of survey respondents which happens by default for all online survey software. Competitors like survey monkey offer this feature but do not have as strong of guarantees in the privacy policy that they will not collect the IP addresses for their own business uses. Similarly the response encryption feature is generally available from competitors but at a higher price point and in the case of Qualtrics only as a non-disclosed cost add on feature.

Nachteile:

It doesn't have the 100% smooth and premium feel that you'd expect. It's probably an 8/10 for design quality and has some quirks and occasional glitches. I've had issues with multi-language surveys and support for which Unicode/alphabet version for a language that the software supports, and separately problems with HTML script in the secondary language version of a survey being reset and erased spontaneously. Their customer support is really quick to respond on email however, and their help pages are really robust and easy to learn from.

Lousy Customer Relations

Kommentare: In the end, very poor customer relations.

Vorteile:

Ease of use, better piping functionality.

Nachteile:

I spent several months building surveys with Survey Gizmo when I called to inquire about some coding assistance. After reviewing my surveys, I was advised by customer support as follows: Upon reviewing your K1 project with my team here, we noticed a lot of aspects that violate our Acceptable Use Policy. Specifically, collecting certain personally identifiable information. The Acceptable Use Policy prohibits use of the SaaS to exchange federal or state identification information, passwords, social security numbers, banking, credit card, or any other financial information. Avoidance of our servers would not alleviate the prohibition to collect the information that the customer is requesting. I had paid my $1800 annual fee just a week prior. Since I was collecting passports information in the field of U.S. immigration, I used the next month to test whether I could transition to Qualtrics (a far superior platform, as things turned out). I then requested a pro rata refund of my annual subscription fee. I was advised that SurveyGizmo typically only gives refunds if requested within 30 days of paying the fee, but that I might nonetheless qualify for a refund because the platform was not able to deliver the services I required. After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.

The Best Survey Solution For Business

Vorteile:

I like the poling and survey features It makes it easy to better customer experience by collecting feedback. It is the best for conducting market research

Nachteile:

With Alchemer, there hasn't been a reason to complain.

SurveyGizmo Review

Kommentare: We create so many surveys and put them onto Survey Gizmo over the last 6+ years. To easily download results into useful and standard formats makes research move quickly and without a hitch.

Vorteile:

The ability to set up the surveys in SurveyGizmo is very straightforward and logical. So easy, too. You do have to plan the survey well to ensure the questions are in a good order, etc, but that is with any software tool. The results delivered in multiple formats (.pdf and downloadable .csv) give the user tools to both view early results quickly and unidimensionally, and to manipulate the data actively.

Nachteile:

There are several steps required to ensure survey questions are correctly added, and the software knows how to treat each question. However, this set of steps is great for learning and causing one to think about the logic of the survey and potential results.

Alchemer is highly functional and reasonably priced

Vorteile:

Alchemer is one of the few survey software platforms that can do Conjoint, heat maps, timed questions, video dial tests, and cross-tabs. The price point for the "full access" version is about 60% less than Decipher or Qualtrics.

Nachteile:

There are sometimes a couple of minor bugs. (E.g., on one study, my automated "thank you" notes to respondents worked for the first 10 or so completes, but after that, nobody was being sent a "thank you" message. Alchemer couldn't really explain how it happened, but I am at least thankful that subsequent studies have not encountered that problem again.)

Good survey option but lacks more advanced options

Kommentare: Decent, if you want to create one off surveys and have the data live in a silo this product works. If you want to create a larger picture of data across multiple surveys it is very manual and error prone.

Vorteile:

It is easy to create different types of questions and surveys. There are a variety of question types available. The survey creation process works well and is user friendly.

Nachteile:

It is very difficult to get data from Alchemer to another place and have it work reliably. Also, aggregating data from more than one survey to gain a bigger picture is not possible without downloading it all in to Excel.

SurveyGizmo vs Qualtrics

Vorteile:

Super easy to use and navigate. Love the design features.

Nachteile:

Certain functionality is difficult like using translation and survey navigation features.

Best in category

Vorteile:

The wide range of question types available, the quality of the documentation, the ease of use, and the excellent customer service.

Nachteile:

I honestly can’t think of any disadvantages.

Quite good, just a bit pedestrian sometimes

Vorteile:

Has a lot of nice features and looks pretty good on mobile

Nachteile:

Can't check survey results on mobile Survey design takes a little longer than it should Translations are a pain to do

Potential product but ridiculously marred by bad support and some minor bugs.

Kommentare: Managed to deliver mid-level complexity commercial surveys, lack of some critical features (comparing with Qualtrics or similar products). Still some value for money despite lack of support. Started to regret and looking for other products in less than a month. Management not interested in customer success.

Vorteile:

Able to quickly setup mid-level complexity commercial surveys and clean interface.

Nachteile:

Minor bugs when exporting to Excel/SPSS (workaround needed). Customisation via JavaScript is quite complex, requiring good dev expertise. Slow performance from Asia Pacific (server located only in America/Europe). Most importantly, “urgent” email support will require 2-3 days to get a non-meaningful response. Telephone support are slightly better (about 30 minutes waiting time - if you can take Boyz II Men), but usually does not solve any issue (another 2-3 days email follow up).

The affordable market research platform with all the bells and whistles

Kommentare: With Alchemer we are able to create professional - industry benchmarked surveys, get results easy and prepare data for analysis without going bankrupt. As we do not conduct surveys every day, Alchemer meets our needs equally well or even slightly better, yet at a way more affordable pricing point.

Vorteile:

Alchemer - back when we started still Surveygizmo - offered what many big names in the industry have on offer, yet with a more affordable pricing and an interface that is easy to understand. The main benefits in our opinion: - pricing is clear, well structured and fair. We do not have to use it every single day, as quantitative research is an occasional need. But at that time, it is important to get it right. - possibilities are on part with others: all typical questions one might want to ask, even the more advanced ones like max-diff or conjoint analysis are baked into the product. At a slightly higher fee, but nonetheless fair. - it blends in in our workflow: the solution is flexible, although you can use it to send emails, we use Mailchimp for mails but it is easy to have both communicate. Data is also automatically shared with another environment we use.

Nachteile:

The biggest disadvantage (at least at first, it has improved) is the limited bi-lingual functionality it offers. Translations are a good way to cope with this today, but it did not use to be as straightforward as it is today. Emails still do not offer that same flexibility concerning language handling, yet we have found it easy enough to sync up with Mailchimp so it does not really pose a problem.

Powerful survey tool

Kommentare: Overall, we like the tool and it helps streamline our data intake process. We are able to provide online training and post-training quiz and eval, then send out certificate accordingly via Surveygizmo. Features like that are important to us. Wish they would not keep increasing your price though and turn some of the features you'd been using for years into a different price tier.

Vorteile:

We have been a client since 2013 and definitely watched SurveyGizmo grew significantly. New features are coming out from time to time and it is getting more and more powerful. It can be a great tool for all levels of users. There are simple easy to use features but there's also room available for advanced users to do custom scripts writing, etc to bring in more robotic and automatic survey flow. It also integrates really well with Salesforce and Google Sheets, etc.

Nachteile:

Pricing! All these years we've been with SurveyGizmo we've gone through a huge price hike. They have different tiers of pricing/user licenses. As I said, they come up with new features from time to time, but watch out, those can cost more.

Trusty Program

Kommentare: Overall Alchemer is a trusted service in our company. It is vital to our day to day and hosts many of our surveys across the company. There are very few rollouts of new features, but that works for us to prevent relearning an existing service.

Vorteile:

I appreciate that this program stays the same-- I'm not averse to change, but it's just nice to know that something that is already reliable and easy to use stays that way and is not made overly difficult. The customizing of the questions and the actual survey works for me and my business.

Nachteile:

Customer service leaves something to be desired. I needed to purchase responses for a study and their team was super difficult to get ahold of. Next time, I'd likely outsource this service to another company and just use Alchemer to host the survey.

Excellent software! Very user friendly. Solved all our problems!

Kommentare: Real time feedback and ease of organization of feedback/Lead reporting

Vorteile:

We have a large sales force and this program made obtaining results in real time extremely easy and user friendly. Fields were also customizable so achieving the results we required was effortless. Interface was easy to navigate!

Nachteile:

I really have not encountered any negatives with this program at all? it's done everything we have asked it to do. Perhaps the only area of possible improvement would be enhanced reporting of the numbers.

It has a very good structure to make an excellent edition of surveys.

Kommentare: I have certainly benefited from its use, since I have been able to establish very good quality answers and in this way improve the image my company has, and provide surveys that are increasingly beneficial for the clients that carry it out.

Vorteile:

What I like most about SurveyGizmo is that it allows a wide variety of options and configurations, in terms of editing a survey. The tool offers a multiplicity of possibilities to fix and fulfill a survey.

Nachteile:

I do not like that SurveyGizmo has too much complexity to become familiar with the constructor of conditional expressions for the formulation of questions, in this way, it is very complex to understand each of the functions in this platform.

Easy UI, Great simple analytics

Vorteile:

There's no learning curve to creating a survey - UI is intuitive and for 90% of our company's survey needs the question type functionality and logic meet our needs. Very easy to pull reports - Alchemer autogenerates charts, graphs, and word clouds, and has built-in filter logic. Often, our reports can be directly pulled from Alchemer itself without additional analysis in excel.

Nachteile:

A lot of our survey needs are around spatial data, so we often need to pair alchemer with a mapping tool as there is no way to easily ask survey takers to provide spatial/map data. Adding images to question options is not very intuitive, and images need to be edited outside of Alchemer to make sure they display correctly.

Feature packed but not slick

Kommentare: We use Survey Gizmo regularly as a Research Team to collect data on our programs and products and facilitate gathering information from around the world.

Vorteile:

We will probably never stop using Survey Gizmo because our researchers love it so much. It caters to all their needs in terms of data collection and analysis, making their jobs easier in the long run. Things like translation capabilities and offline data collection are really great. Plus, they do offer live reports that meet our needs well on certain projects. For these reasons, Survey Gizmo will always be the preferred go-to survey platform for our team.

Nachteile:

Survey Gizmo packs in a lot of features and value but their UI doesn't deliver on the same level. Users and non-research members of our team will always default to Typeform because it just feels more slick. The experience is smoother, the interface is cleaner, and the ability to customize surveys visually can take them to the next level. Working on the back end of a Typeform also just feels easier, even though Survey Gizmo offers the same or more features.

User friendly survey tool for Survey Programmers

Vorteile:

Our team loves the unlimited number of responses which reduces the complexity. Special mention to the tech support team, who helped us clear all our doubts in interaction. Alchemer is very intuitive and UI is clear, doesn't need any extra training for achieving simple research use cases. They also offer great panel services

Nachteile:

Visual graphs can be improvisedFraud / automated response detection will be greatMore question types and specific to industry can make life easier

My Favorite Tool For Survey Design

Kommentare: Alchemer has allowed me to easily create complex surveys even though I had no prior experience!

Vorteile:

Alchemer has all of the features you need when creating a survey for customers. For example, it allows you to use conditional logic and variables together, which allows you to make highly-customizable surveys.

Nachteile:

It’s hard to think of an area of improvement for Alchemer, but if I had to name one, it’d be the analysis tools for digging into the data collected in your surveys. It would be nice if those were more customizable.

Powerful but Limited too

Kommentare: SurveyGizmo is a tool that gets the job done and then some. The surveys aren't pretty, but you can't beat the functionality that's offered here.

Vorteile:

SurveyGizmo feels like an enterprise product. It has a TON of features, most of which I'm probably not even aware of and will never use, but it's nice to know that they are there. Need to create some kind of weird survey that functions just so? SurveyGizmo can probably do what you need. Pretty much any feature you could ask for is included in this platform.

Nachteile:

I can't help but feel that SurveyGizmo locks down the appearance of my surveys too much. I haven't been able to figure out how to make any surveys look different from all the others beyond changing the logo, colours, and imagery. More so than other survey tools that I've used. I also find the process to do things like pipe values into the survey via a URL variable are somewhat more complicated and require reading support documentation vs. other survey tools that are more intuitive.

Excellent composition that complements the preparation of surveys very well.

Kommentare: I have obtained a better response structure within my company, we have improved the opinions we receive of our services through SurveyGizmo.

Vorteile:

The most entertaining and positive SurveyGizmo is the ease with which surveys are conducted, it is very fun to conduct surveys on this platform for how easy and comfortable it is.

Nachteile:

I do not like SurveyGizmo's prices, since they exceed their price per month and I think that survey software should be cheaper and accessible to anyone.

Easy platform to use

Kommentare: easy survey results and good amount of questions and the ability to constantly be collecting data and exporting it very easily

Vorteile:

As the title says it is very easy and simple to use and allows good access to results and the design of it very nicely laid out making it easy to access all its features, you can be a new user who has never used it before and just become a professional at it because thats how easy it is to use to create new surveys and edit them which is very simple to do and if you ever need help the support features within the platform are very useful so you are never alone and helps always available

Nachteile:

I think the prices are really off putting.. simply because they are too high priced in comparisons to other companies i have used previously i feel like these can be improved a little especially for those who are working on strict budgets and cannot afford to pay the current prices this should definitely be taken into consideration

SurveyGizmo Review

Kommentare: Mostly positive. It seems not to be taken as seriously "credible" as Qualtrics in academia; but it doesn't have some of the problems that drive me crazy with Qualtrics either (e.g., renumbering answer options if choices are changed: reordered, deleted, added or rewritten)

Vorteile:

Very user friendly. Has some cute features & set up that make it a bit more fun to use than alternatives

Nachteile:

I haven't used it in a couple of years (my current company uses a different provider/platform); but it was strangely incompatible at times with Safari. For reasons no one could clearly determine, it would sometimes start writing backwards: entertaining, but not productive

I have set up surveys that collect thousands of responses on a continuous basis.

Vorteile:

Making the survey is simple while also being complex enough. Adding the scripting to the questionaire is simple...hardest part is writing the script itself.

Nachteile:

Import funcationality needs to be updated to allow larger recordsets to be imported at one time. Would also be great if we could copy responses from one survey to another more easily.