Omnitracs Erfahrungen

Perfect Solution for Fleet Telemetry

Kommentare: We've been with Omnitracs via XRS since its debut as Xata. We've been very happy with the technological advancements, continuing support, and never ending innovation shown with this company. It has satisfied our needs of fleet tracking, big data analytics, and creating a safer and more productive fleet. We've gained efficiencies and given the opportunity to identify and mitigate inefficiencies in our fleet.

Plumbing & Heating Contractor

Kommentare: Overall the technicians are on-time. Since installing Roadnet they don't dilly dally as much as they used to or want too.

Vorteile:

Omnitracs - Roadnet is great for my company. I can track our employees to see where they are at, at any given time. I can get all sorts of reports on speeding, harsh cornering and harsh braking.

Nachteile:

When looking at the maps, and you have more than one truck. You can't go back to that truck on that screen. You have to keep going back to the Fleet screen wait for it to reload then pcik the truck.

Good tracking software

Kommentare: Overall it met my tracking needs, but updating equipment was going to be expensive. Customer support left a little to be desired

Vorteile:

Vehicle tracking was helpful and provided lots of additional information

Nachteile:

Customer service was lacking, and pricing became too high

From my view

Kommentare: I would say apart from the Cons highlighted, Omnitracs is a good Provider and still very much active in the industry.

Vorteile:

I love their performance monitoring and some other lovely features.

Nachteile:

Update failures cause workflow issues: If 2-3 updates fail, the workflow tends to get stuck, causing delays. Inaccurate date range selection: The system struggles to pull data for a precise date range when generating reports. It often extracts data outside the specified period, relying on extraction cycles rather than exact dates. For example, if March data is requested, the system may also pull February data because the last signal was received during that month. Need to improve technology: The platform's technology needs an upgrade to better handle specific requirements, such as precise data extraction, smoother updates, and overall system reliability.

great transportation experience

Kommentare: I had a transportation job. Thanks to this site, I solved it easily and quickly. I had no problems.

Vorteile:

a user-friendly program. easy transportation solution

Nachteile:

There is nothing I don't like about it. It is very solution-oriented.

Omnitracs

Kommentare: not good, we were over charged, the system didnt perform what was promised and or stated.

Vorteile:

That we replaced it with a much better product.

Nachteile:

To expensive, very slow servers, cameras are very expensive and clunky to operate, install, etc.

Old system but dependable

Kommentare: It is an older system that seems outdated by the modern competition

Vorteile:

The fact it is a system most drivers are familiar with

Nachteile:

The slow reaction time when you are editing logs

Go with a different company

Vorteile:

Absolutely nothing. There is nothing I like about Omnitracs

Nachteile:

Customer service is less than poor. Good luck trying to get ahold of anyone! To cancel, they say you can only email. Ive tried calling every phone number I can get my hands on, and the answer is always "you must send an email". I have sent well over 10 emails in the past 5 days, no answer. If you have a team of less than 80, you will not have an account manager, you must call the 1-800 number. This company is a scam.

Poor customer service.

Kommentare: Awful. customer service is the worst. wont return phone calls. Wont take back unit. They admit wrong and wont do anything about it.

Vorteile:

nothing. if it would have worked, the in truck mount is what I wanted

Nachteile:

never worked correct. shuts off in chicago and starts back up in MA. 5 minute ping time is way to long.customer service sucked

No, no, NO

Vorteile:

The easy way to edit logs for drivers that have made a mistake.

Nachteile:

Customer service is completely atrocious. One person would tell you one thing and another person another thing. The system is completely backwards. So difficult to use along with the online system. Will never go back to OmniTracs! Way too expensive for what you get.

Omnitracs - The good and the bad

Kommentare: Functioned well for our small trucking buisness

Vorteile:

Truck mileage reports were great and it was very user friendly

Nachteile:

Units were constantly going down and we were having to call customer service frequently

Omnitracs Thoughts

Kommentare: I used it daily to monitor driver habits, and utilized many report options to track trends and identify issues.

Vorteile:

Reliability of the system and Reporting options.

Nachteile:

Very dynamic program with significant learning curve.

Very bad bill department and sell manager doesn’t care.

Vorteile:

I’m not putting nothing positive since the comunicatiin with customers very bad.

Nachteile:

I’m getting charge for 51 units for over a year, I’m running only 43 trucks and still getting charge for 51, I call bill department and they say they can’t do nothing, I call the sell manager [sensitive content hidden] and he say he can’t do nothing about it and he’ll send an email to the bill department and bill departments not calling me, I called over 25 times in the pass 3 months and nobody cares, very bad company and I Reported to FedEx Safety already, besides that they can’t charge my bill from my account.

for long time report malfuntion in a avg and they never give me a credit.

Kommentare: very bad omnitracs is not good service and ivg not work correctly they never give us credit.

Vorteile:

never recommend this service is to expensive and very bad costumer service.

Nachteile:

problem is billing they never answer question

Fulfilled our needs

Kommentare: Overall we've had a positive experience with Omnitracs. I don't personally have a great frame of reference for comparison, but I can't imagine there's something significantly better for our needs out there as this checks all the boxes.

Vorteile:

Omnitracs was reliable and offered everything we needed from a technology stance. Tracking of vehicles was effective and was helpful in normal operations and emergency situations (we could tell emergency services nearly exactly where the truck was if the driver was unreachable). Audits and searches were generally easy to use and gave you the information you were seeking. The website has some helpful resources, and the singular time I reached out for assistance the process was smoother than expected and I was pleased with their help.

Nachteile:

The admin side of Omnitracs was clunky at times. There are still boxes/features that most folks aren't sure how to use or what they're for. It isn't as intuitive as some software, but that doesn't detract from the functionality.

Review

Kommentare: Overall Omnitracs is ok but needs to work on making it more user friendly. Also speed of getting to different pages is slow. It has the feeling of internet from more then 5 years ago.

Vorteile:

Omnitracs has very clear and readable logs. Driver can see quickly where he is in his cycle. Dispatcher or administrator can see drivers whole 7 days logs on one screen which helps to determine if the driver is able to take care of particular load. Very easy to determine times of arrival to pickups or delivery. Easy and quick in getting IFTA record.

Nachteile:

The most annoying is the way Qtracs shows the position of the truck. For example instead of saying that the truck is at 179 South St West Hartford it will tell you that it is 6.93 miles NNE of A&M in Berlin, CT (41.724444, -72.728055) which is very confusing and you need to find other ways to determine exact position of the truck.

This is the worst company on the planet

Kommentare: Absolute SHIT. They ignore all of our requests for help, you can't anyone on the sales team, who is supposed to be implementing the product. They won't return emails and when you call tech support, they just say they can't help because the sales team has to implement your product. HORRIBLE! STAY AWAY AND FIND SOMETHING ELSE!!!!!

Vorteile:

Our old system works great and we tried to get them to mirror our new company after our old system but they have done NOTHING AND IT'S BEEN THREE MONTHS. They are the absolute worst at customer service on implementation.

Nachteile:

The implementation is horrible. They have not gotten our system working yet. Nothing we can do either. I have tried to call Tech. Support and they say that the sales team has to implement. Sales team has ignored all of our requests for help. It's been three months and we still have not working HOS system and no one cares.

It works

Kommentare: The sole reason we got Omnitracs was for compliance. We use the most basic features but yet we do not always benefit from features we never had in the paper log days and we did just fine. I will say that I have tried two other platforms that did not have an option to wire the ELD computer right to the ECM and used a Bluetooth ELD paired to a smart device and that was a nightmare in regards to lost connections. With Omnitracs IVG you never have those lost connections because they do not use Bluetooth. I saw the value in the wired connection after the 2nd ELD solution I tried in mid 2017. Now I am starting to see that these units are starting to have degraded performance and I cannot help but to think it is because of new features that the ELD firmware requires.

Vorteile:

Omnitracs was highly recommended by some veteran truck drivers here that said they had a great experience with 'Qualcomm' electronic logs and when I found out that Omnitracs IVG was just the newest version of the same basic Qualcomm MCP units these drivers were already familiar with I knew this would be a good fit for our company because word of mouth means everything and if no one says a product is great the driving staff typically will not show interest in the platform or even be reluctant to learn how to use it.

Nachteile:

The customer/services portal has improved slightly but overall its very dated. The IVG units we purchased in late 2017 have downloaded and installed many updates since the initial AOBRD software that they came with. Once the firmware updates that deemed these IVG units to be ELD compliant I noticed the complaints about how extremely slow the computers increased dramatically and now not a single driver is in favor of the IVG ELD because of this. I know that over time all computers seem to be slower than when they were purchased but it's not like these units are running a newer version of Windows Mobile than when they were released. Overall speed has become an issue because I deal with a lot of route sales/delivery drivers and they are already in a crunch to service their route in under 14 hours a day with normal everyday road conditions and they complain constantly that the ELD slows them down even more.

XRS System Review

Vorteile:

At the time that we used it was pretty user-friendly and the interface was easy for our drivers to navigate.

Nachteile:

Omnitracs was great at first but after a while of frequent system malfunctions and updates the system started to get confusing for the drivers to where it was not as easy to navigate.

Omnitracs use

Kommentare: By using Dynamic and Static routing we were able to stop routing on paper. Drivers are in constant communication with dispatch w/o having to switch applications. We can now track more accurately the true costs of deliveries

Vorteile:

Ease of implementation and training. Many ways to feed the required data. Functionality

Nachteile:

The constant upgrades and the impact they may have on our drivers. There are many "modules" that are not easy to identify beforehand when they will be impacted

Time management

Vorteile:

It keeps track of driving and non driving to keep us DOT compliant.

Nachteile:

For drivers, it is not as user friendly as it could be. Not hard to operate once learning.

Very happy

Kommentare: We have been very happy with Omnitracs. As I said, it has been very easy to set up and use as well as easy to instruct new drivers in the use of the product. It has been a great way to stay compliant with very little to no hassle.

Vorteile:

The Omnitracs software has been a great, easy fix for us. We tried another option first but were very unhappy because we needed a product that was affixed permanently in the truck (because we slip seat) and that was easy for our drivers who don't do a lot of work on computers.

Nachteile:

The systems were pretty easy to set up in the trucks and get online and working. We have had a couple of times when updates were running that affected the system and drivers while they are on the road but since we are on the road 24/7 like most trucking companies, there really isn't a down time that would be good to do this.

The ghost in the machine

Kommentare: Hate it! Hard to read, no support, no description or users manual. What a waste of money

Vorteile:

How impossible it us to read such small fine print on daily logs, using a font color that's a shade lighter than the background si ypu have to get a fricking magnifying glass and a dimly lit room just ro read them

Nachteile:

The app logged me into a truck in the middle of the night, TWICE! ON MY DAY OFF, DURING MY 36 HOUR RESET! when I went back to work, it out the incidents in with the others. I couldn't go forward without accepting them! Now I'm stuck in a hotel waiting for a reset! I may quit this company and it would all be omnitracs fault!

Do not do business with this company

Kommentare: Will never do business with this company again

Vorteile:

software was sufficient, tech support is non-existent

Nachteile:

Bought the hardware, when we stopped service, Omnitracts decommissioned all rendering purchased hardware useless/worthless

Excellent Routing & Dispatching Solution

Kommentare: Our company has utilized Omnitracs Roadnet for years now and have been very happy with the product and the continual updates and improvements that have gone into the product. After staring out with the routing only, we quickly realized there were gains to be made by outlining Omnitracs Roadnet Mobilecast which allowed us to gather data on our customer deliveries and driver performance. We utilize the data to better project future deliveries and we run reports for drivers to measure how they are doing and where they could improve. On a daily basis, it is helpful to know where your fleet is and to provide customers and customer service any information they may need to make better decisions about their work day. On occasion, we find the maps could use updating, but the software does allow you to make edits. We are happy to continue using this software and to see where the future goes with the Roadnet Anywhere upgrade.

Vorteile:

Ease of use Reporting Mobile view

Nachteile:

Maps can be out of date Learning curve to really get the best out of the software