Buildertrend Erfahrungen

Buildertend, 1 year user review

Kommentare: I find its interface comfortable and the customer feels secure.

Vorteile:

It allows better communication between us, the company, and the customer. This allows the client to know how the work is progressing and for us to make the corrections he wants.

Nachteile:

The cost is somewhat high, but it is still cost-effective to use. It also does not have many integrations with construction applications.

BuildTrend - Perfect Software for any Builder

Kommentare: Aces!

Vorteile:

This is a great software for a small to mid-size builder. It has all the bells and whistles, plus integrates with QB so no double entry. It is an excellent inexpensive solutions from pre-con to warranty.

Nachteile:

We need to work on the integration between QB and BT. And I believe it is something that is being done.

Builder for future

Vorteile:

Customer support was excellent . Navigation through modules . Integration with QBooks.

Nachteile:

this platform mostly design for residential construction but we are municipal /commercial contractors.

Great from prep to 5 star review!

Kommentare: It has been rewarding learning how to utilize this tool to keep our company egfective and informed from prep to finish!

Vorteile:

Helps to link everyone together for proper project coordination and great clarity.

Nachteile:

Nothing at all. Sometimes i turn the schedule online before setting everything, but i am learning and am very thanful for the learning courses to help overcome snags :)

Best construction management app

Vorteile:

Well, Buildertrend made my life a lot easier. The best thing about it is that I can assign the jobs for the subcontractors and see everything through their Daily Logs. I dont need to go to the field to see the details, I can easily manage the job just looking to the pictures and the information that they upload. It also logs the date, time and location of each update, which I can use as proof that we finish that job on that specific time, and if something happened after that it was not our fault.

Nachteile:

I dont have anything to complaing about BuilderTrend, it is being really helpful. I can easily assign and close jobs using it, it is simple and really helpful.

AVOID THEM AT ALL COSTS

Kommentare: In short, awful. I would never do business with this company after the way we were treated. The salesman was hands down the most arrogant and unprofessional person I have spoken to in my research for a new PSA management software for our firm. I would avoid builder trend at all costs!

Vorteile:

The features they offer are great but their company culture and the people they employ are unprofessional and rude.

Nachteile:

The salesman assigned to our account was very rude and unprofessional. We were ready to purchase the software but decided not to because we were sooo turned off by their rude and unprofessional salesman.

BuilderTrend, Maybe?

Vorteile:

It is a one stop shop for your construction company

Nachteile:

It tries to do to much and in doing so it does not do one thing very well

Good features in Buildertrend CRM

Kommentare: Overall Buildertrend is great for keeping the sales team organized.

Vorteile:

It's a good CRM offering for the construction industry.

Nachteile:

Limited integrations make it a little "hands on" for your tech people.

Gets the job done

Kommentare: Found the program easy to use. Lots of information can be loaded

Vorteile:

Easy to navigate. Very user friendly easy to understand

Nachteile:

All good Have nothing negative to report

Good & transparent with a wide range of features

Kommentare: I think positive as it provides a wide range of features that make managing projects efficient

Vorteile:

I like that it is user friendly interface

Nachteile:

I dont like the overwhelming features, not very user friendly. The tools were overwhelming

Buildertrend functionality and compatibility with Residential Renovation Company

Kommentare: Buildertrend has proven to be exactly what we were looking for to track daily functions such as Daily logs, change orders, purchase orders etc. The real time inputting of mobile devices and the function of the mobile app are very thorough and invaluable. The new internal user permissions are a bit more difficult to individualize. Edits affect all users within each label so the only way is to create a new title to edit a single user.

Vorteile:

A great construction management tool. Offers flexibility in formatting of different components within the program. Leads are easily tracked with notifications, summary page is very thorough and useful, job info, templates, scheduling, daily logs, To-Do's, Change Orders, time clock c/w geo-fencing, docs & photos, surveys, estimates, bills & PO's, Budget and owner invoices all flow well and again are customizable to fit individual company needs. Owner view is a great option and allows for owner participation and information flow.

Nachteile:

No tax module is addressed within the system. This adds a lot of steps and confusion to make sure taxes are added independently in QuickBooks Online (QB). It also confuses the customer on their Buildertrend site. We send all invoices out of QB for contract invoices and change order invoices. A big negative. A great management tool but weak on the interface with QB.

Good PM Software if you think outside the box

Kommentare: Overall I am happy with our investment into Buildertrend, but we have also put a lot of work to get it working for what we need. It can be very time consuming to solve how you operate in Buildertrend unless you use it at a very basic level. They really need to walk you through how to set up and use Buildertrend as a new user and how to more fully customize it for your company needs. I have not been very pleased with how slow and unresponsive they have been in implementing changes. They need to take customer feedback more seriously and utilize their customers who are heavy users to help show them how to improve the software.

Vorteile:

I really like that there is unlimited storage and that since it is cloud-based, everyone sees the same data as soon as it is entered. There are also ways to customize the software in several areas, especially To-Do's. Permissions are very granular which can be good, although it can be complex as well.

Nachteile:

Understanding how all areas of the software interact is complex, you can't customize fields in Events/Schedule, most of all I dislike the search and filter settings. They are very poor and make it hard to deal with large data sets. Their filters are missing exact matches between items in the same category. There are a handful of other little complaints, but they really need to add custom fields to Events and then update their filter settings to allow exact matches only and also use standard search engine criteria in the text fields.

Buildertrend is worth trying and trusting

Vorteile:

The user interface is distinctive and professionally designed at all levels related to construction operations. It also has a support team that responds quickly to any inquiry and accepts all opinions to improve the quality of work and service.

Nachteile:

If Buildertrend were to offer a free trial period, this would be better for the new user. I also hope to work on accounting programs to move away from simplicity so that things look better

The definitive tool for managing my projects.

Kommentare: It's good because I don't have to worry about long training or adaptation processes since this platform was designed with ease of use in mind.

Vorteile:

I really like it, from tracking costs and supplies to scheduling personnel and communicating with clients, this platform is great, it does everything efficiently and organized.

Nachteile:

I would like to have even more flexibility to adapt certain aspects of the platform to the specific needs of my company and projects.

It helps all parties to the project cooperate transparently.

Kommentare: With BuilderTrend, we have powerful tools to ensure budgets are not exceeded, and our ability to keep track of all project submissions and organize their records is improved.

Vorteile:

I like very much that BuilderTrend makes all operations and procedures of the project clear to all parties, which enables us to implement the work within the specified budgets. It is great that BuilderTrend allows us to organize communication channels with stakeholders so that we can follow up on all project submissions and obtain approvals within the times specified in the contract, and it is good that all submissions can be accessed through records and their status is easily known. With BuilderTrend, we can collaborate with other stakeholders by preparing purchase orders, variation orders, and progress invoices, which shortens a lot of procedures and keeps all project activities on track.

Nachteile:

I did not find many problems with BuilderTrend, but consideration must be given to training all members to perform the tasks correctly, as the ignorance of one of the members may cause a major defect, and the permissions system must be properly prepared so that only authorized persons have the ability to modify according to their specialization.

Over priced with poor service

Kommentare: Terrible

Vorteile:

Not much for Pros, they do have a few features but so does other software

Nachteile:

Poor customer care and shady sales tactics.

The Ultimate Project Management Tool for Construction Companies

Kommentare: The project management features of Buildertrend are also top-notch. The software allows you to track every aspect of a project, from budget and scheduling to materials and labor. This makes it easy to stay on top of deadlines and ensure that everything is running smoothly.

Vorteile:

Buildertrend has a mobile app that allows team members to access project information and communicate with each other while on the go.

Nachteile:

Limited customization options: While Buildertrend is highly customizable in terms of the information you can track and manage, the software does have some limitations when it comes to customizing the user interface and other aspects of the platform.

BuilderTrend makes office renovation, construction and setup easy and effortless.

Vorteile:

Gathers all discussion in one locationKeeps all paperwork for each job in one location.Excellent reporting tools are provided by exporting data while utilising filters.The option to save many filters is fantastic, and filtering is done nicely.

Nachteile:

Montly cloud service is much more expensive than Microsoft projects, and the application is only available online. No separate customer support for priority clients. Many features available in the pro version are absolute and un-necessary.

Scam. You cannot cancel. Do not sign up.

Kommentare: Sucks.

Vorteile:

None. I wanted to try it out and of course had to sign up. No problem. Then I couldn’t cancel and was charged thousands of dollars when I wasn’t using the product.

Nachteile:

You cannot cancel. When you think you cancelled they just keep charging you. “We will have an account representative reach out to you” means they are not going to cancel anything!

I didn't know what I was missing...

Kommentare: I am finding myself being more accurate and detailed with estimates and labor costs. The time clock feature takes a lot of calculating off my shoulders. The scheduling, estimating, change orders, to-do's, daily logs, and PO's/bills features cut my logging time in half and the fact that everything is stored on Buildertrend and that I can make this information visible to clients prevents me from going through repetitive actions to keep people on the same page. Using the cost catalog with cost codes makes for a streamlined process in creating and releasing information to the client, this also keeps an accurate record of activities and makes for a very professional look when showing these documents to clients. I have so much more time in my day to tackle more productive and urgent matters while handling day to day operations for current jobs in a fraction of the time compared to not using Buildertrend.

Vorteile:

The live updates in communication with subs and clients makes this software very desirable for my clients. Simplifies the process of communication and keeping people up to date.

Nachteile:

For a single person that handles all day to day operations for a company and trying to learn a new software is a challenge. Not necessarily a con but to integrate the software makes for a bigger workload for a couple weeks.

Bad FInancial Reporting. Don't use this software.

Kommentare: I really don't like it and each year as they grow their customer service gets worse and worse.

Vorteile:

it has great visual organization and options.

Nachteile:

the payables and receivables don't link. it is very difficult to make sure you have billed everything you have done and even harder to report this to your client. Also, they claim to have product integration with QuickBooks but it does not work. They couldn't figure it out nor could a QuickBooks pro consultant we hired. We paid quit a bit of money and never could get QuickBooks to communicate.

Builder Trend Review

Kommentare: Incredible team product. It takes a lot to learn and get everybody on-board but it ties all parts together in an organized system that can be shared by all on the team. The Daily reports and budget are the most important part to running the business. I know more of what is going on in each job now than when I would try to visit them daily. Great program I do not know how we managed without it

Vorteile:

Daily Reports, Budgets, Owners Portal , Lead tracking and use. file management great. All information is in one place & organized. The To-do Ap is great and has a task check off sheet which is great except for one fatal flaw.

Nachteile:

Messaging comes from Buildertrend and not from our own email or our name in front. Confusing clients, reducing branding opportunities for us, creating junk-mail issues with our clients. - We just do not use it. The Billing side is weird but improving. The payments to subcontractors has improved and can be done on a percentage basis but the billing to clients does not. We use an AIA billing form and use that with the Buildertrend system but the Change orders appear and add to the bill making it awkward and we have to tell clients not to ignore the amount owed on the bottom of the billing. The selections ap is a good idea and is believed in by some in our organization. It is awkward and confusing and I personally think it would work better if it was treated somewhat like a change order. I think if the change orders show up on Billing page so should selections. The To-do Ap is great except that it allows the task to be assigned to multiple people. In a way that is good but if more than one person is responsible than no one is. I think it should have a primary responsible person (this can bye done by assigning tasks but that is cumbersome and has other issues. -The To-do Ap is great and has a task check off sheet which is great except for one fatal flaw. The task check off sheet inside the to-do task is great except that the task can be marked complete by anyone though not all the sub tasks have been marked complete

Comprehensive Platform

Kommentare: When I started at this company, they did not have any kind of project management in place. People would refer to documents within OneDrive to obtain details, and that was not always updated nor where details provided at the time needed. Everyone would always scramble at the last minute to find out order details and whatnot. There also was not any security with certain documentation. Now Buildertrend provides the ability to screen certain people from certain information.
The ability to upload photos has helped to prevent issues from becoming bigger ones, as it's not always possible to get out to every jobsite, but getting a visual on progress is extremely helpful.
Overall, everyone seems to be quite happy with the program.
The level of customer support Buildertrend provides is outstanding. Their Live Chat option or contacting your coach for assistance is easy and typically has great results. They are always looking to ensure you are satisfied, and will go beyond to inquire or find out information if they are unable to assist with the issue.

Vorteile:

I like that Buildertrend brings together all aspects of residential construction - homeowners, sub-trades, vendors, internal users, and allows everyone to see the information they need to see, as well as provides them the ability to upload photos, documentation and even provide comments to certain areas within the program. This gives everyone an overall sense of what is happening within the project. Having everyone tied into the program eliminates a lot of extra searching for information, as well as lessen the overall messages one needs to send out to verify parts of the projects - selections, drawings and pricing can be Approved or Declined. This also helps to eliminate outdated/non-approved details from occurring.

Nachteile:

The program has a lot to take in, which I suppose is expected, but for me, knowing how things affect something else is really important, as we are a Canadian company trying to work with an American program and American terminology. I have had to experiment a bit with how best to enter information, and sometimes redo it altogether. I do not like how often I have to press on users to be entering information and using the platform for communications, but that does not have anything to do with the program itself.

It would be a great program if they made a few adjustments

Kommentare: When it works perfectly it has helped our 3 offices in 3 different locations communicate better and know what each other are doing on projects. We have just had to take more longer steps to make sure everyone is getting the correct information and making sure the information was passed onto the next person.

Vorteile:

It is better than most I have worked with. It is very easy to understand without having to use codes to get into sections.

Nachteile:

It tends to freeze a lot when I am uploading documents . I have noticed that when I am inputting information it doesn't always save despite hitting the save button numerous times. Thank goodness one of my employers knows this programs faults and doesnt think I am not doing my job correctly. Although it has caused issues with other management wanting to know why certain projects were missing items that I know I completed. Another issue that would make my and many others very frustrated is when we have worked with a client and sold a job then we get another project from the same client on the same property months later we have to create a whole new lead and copy and paste all the information on the old lead and paste it into a new lead in order for us to be able to create a new job. It is very time consuming to do this. It would be great if there was some way we could attach or add another job to the same lead and be able to create another job from the same lead without all the copy and paste steps we have had to do. Also when I am creating a todo on the bottom it asks which salesperson is this job from so I select it. If I do not add the salesman to job assigned to he will not be able to see what is happening with the job. It would be great if I could just hit the button on the bottom where I select the salesman and he automatically will get a notification and access to all information on this job instead of me having to assign it to him and select him on the bottom as well.

Feedback on current satisfaction with BT

Kommentare: We are trying to run most of our construction business on BT, and use many parts of it, however the more we use the more we find things that are not very flexible, and of course if I can't resolve an issue when it arises it costs me much more time to deal with it once you folks are back working...

Vorteile:

It does seem to have considerable functionality... some of which has been very helpful to us

Nachteile:

Where to start. Response time is slow, even when I am connected to fibre. Some of the functionality is hard to use.. For example we are using the leads features, but it seems like we need many clicks to get a decent summary of a lead.... The window where activity is stored is very small...and does not seem expandable... so we can only see 2 or 3 lines of the data at a time....ie no ability to enlarge the window. Next, I have enrolled in the credit card payments...and was helped initially by a BT specialist....but then was handed off to Wepay. After 2 weeks the account is still not set up. WePay regularly send emails asking me to submit documents I have already submitted.... I do and then the send another email asking for the same documents.... I reply asking to talk to someone...but no one seems interested in talking...only sending confusing emails..... The hours of the help line seem very limited... As I try to grow my business I need to do considerable admin work after a shift has gone home...but so has buildertrend. Folks on the help line do work hard to resolve issues, but are often not available...for example.... the whole support team seems to be required for the same regular internal meetings... In an ideal world the customer would not have to wait so long for help.