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Über iTrent

MHR ist ein führender Anbieter von innovativer Software und Dienstleistungen für die Bereiche Talentmanagement, Personalverwaltung, Gehaltsabrechnung und Analytics.

Erfahre mehr über iTrent

Vorteile:

It's great as an employee to be able to see all of my payslips, tax forms, leave requests, training requirements etc all in one place and all digitally.

Nachteile:

Sometimes the system feels rigid when we try to change or amend things to and the retrospection always catches us out and we don't understand why all of a sudden the payroll has change figures.

Bewertungen zu iTrent

Durchschnittliche Bewertung

Benutzerfreundlichkeit
3,3
Kundenservice
2,4
Funktionen
3,3
Preis-Leistungs-Verhältnis
2,8

Weiterempfehlungsquote

5/10

iTrent hat eine Gesamtbewertung von 3,7 von 5 Sternen basierend auf 12 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (12)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Informationsdienst, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Full package for your HR function and Payroll

5,0 vor 3 Jahren

Kommentare: overall It is effective and help us to reduce human work and increase the productivity as we have all the reports which is required and also it has bot which solve day to day small issues where we stuck. Migration is very easy from your old system to iTrent.

Vorteile:

It has all the function related to HR like Recruitment , payroll management, ESS, Timesheet, learning, performance management and others. So it's easy to manage the function at one place. We can manage al the work and also it show the summery with chart and graph which is very clear and easy to understand. This help you to see all the record of particular employee related to work, salary, advance, absences and other details. It can be access from anywhere and at anytime. Most unique feature of this that it has bot which help everyone to fix there issue. Also you can easily migrate from you legacy system.

Nachteile:

It has all the feature which is require so till now I didn't face any challenges and in future also I hope it will be the same.

Antwort von MHR

vor 3 Jahren

Thank you for your review. We will continue to improve the platform, so be sure to watch out for future enhancements.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Philanthropie, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Very strong package

5,0 vor 6 Monaten

Vorteile:

All HR objects in one place have allowed our organisation to vastly streamline our HR processes.

Nachteile:

You start with a blank piece of paper which meant that we were not always able to benefit from aligning our processes with best practice.

Antwort von MHR

vor 6 Monaten

Thank you so much for taking the time to leave a review. Your feedback is valued and has been passed on to the product team - Lydia.

Roger
Group Finance and Commercial Director in UK
Automotive, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Worst company I have had the displeasure of working with

2,0 vor 3 Monaten

Kommentare: Absolutely appalling customer service. I cannot think of a supplier I have had more displeasure dealing with. Could not wait to leave after five miserable years. Complete disaster from original implementation to the day we terminated our contract.

Vorteile:

The core HR & Payroll systems work - that is it.

Nachteile:

There is no support. The company want to extort you at every opportunity once you have signed up. They wanted to charge us for basic 2FA security on their product. Any software company recognise the need to ensure their product is secure - but MHR refuse to apply 2FA security unless you pay thousands. We required some basic data from our system, they constantly want to charge exorbitant fees for any small requirement. They recently quoted me £15,000 to get my own data from their system in a CSV format once I decided to move after 5 torrid years of working with this organisation. I had a third party get the data in 2 hours for a couple of hundred pounds.

Antwort von MHR

vor 3 Monaten

Dear Roger, We are sorry to hear of the difficulties you've experienced with one of our software products. We understand the frustration it may have caused. Your feedback is important to us, and we are committed to investigating this matter further to better understand the issues you encountered. Many thanks, Lydia

SATWINDER
Payroll and Pensions Manager in UK
Hochschulbildung, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Excellent integrated payroll and HR system!

5,0 vor 8 Monaten

Vorteile:

use to navigate through find itrent pages

Nachteile:

better internal reports rather than SAP business objects

Antwort von MHR

vor 8 Monaten

Thanks for taking the time to leave us a review, Satwinder. We're glad to hear you're having a positive experience with iTrent! Thanks - Lydia.

Debbie
Payroll Manager in UK
Staatsverwaltung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Putting together the peices HR and Payroll

5,0 vor 5 Jahren

Kommentare: We did the switch in 6 months which was tough but we had a great team on consultants holding our hands and with hard work by all concerned we did go live in 6 months.
The overall experience is positive and extremely encouraging for the future - the system never stands still with new ideas which enables our organisation to grow as well.
Self- service for employees has been taken exceedingly well received as has being able to print their payslips if required.
The changes have cut down on paper and an manual mistakes which could have occurred and the standard reports from the system help the HR team on a daily basis.

Vorteile:

We were looking for a single HR, Payroll and Talent Management platform - one where we would not need to put two systems together. Being able to access all data across the organisation, it is user friendly and looks fresh and clean. It has been useful in setting changes for the future rather than placing a diary note to remember to change things. Being able to have immediate access to annual leave entitlement for staff and also electronic payslips being sent out via email. Managers having access to basic information rather than asking for it from either Payroll or HR and being able to empower all staff at all levels across the organisation.

Nachteile:

Costs of making what feels like small changes to the system, the helpdesk I find is frustrating and lack the ability to actually help - when I ask a question they point me to a manual of over 150 pages and that does not help me. Sometimes the system feels rigid when we try to change or amend things to and the retrospection always catches us out and we don't understand why all of a sudden the payroll has change figures.

Antwort von MHR

vor 5 Jahren

Thank you for your kind review. We really value feedback from our customers so that we can continue to improve iTrent and its services. Your feedback will be passed on to the relevant areas of the business so that we can learn from your experience and continue to make enhancements.

julia
HR data and payroll manager in UK
Bildungsmanagement, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Too bespoke for it's own good?

4,0 vor 9 Monaten

Vorteile:

Efficient and bespoke. Can customise many aspects of the system and the workflows.

Nachteile:

Some administrators find ITrent difficult to use. Some employees struggle with using ESS. It can take a considerable amount of time to have a person managing the system, the workflows and assisting colleagues.

Antwort von MHR

vor 9 Monaten

Hi Julia. Thanks so much for taking the time to leave a review. Your feedback is valued and has been passed on to the product team. Thanks - Lydia.

Carrie
Group Payroll Manager in UK
Druck, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

iTrent

4,0 vor 5 Jahren

Kommentare: The software though has some limitations which would make things excellent, is very good it has helped us improve a lot of what was for us manual processes. this improves internal process and limits room for mistakes

Vorteile:

Its very clever and can automate most things, its a definite improvement. Very happy with the product itself

Nachteile:

Reports within Itrent cannot be restricted by security, this has been very restricting for us. There cannot be a work flow approval step for Holiday buy approval Security for holiday approval when an employee has two schemes attached cannot be restricted with security Another page "Notes" that could be generic so clients can use this to add anything they wanted would be a good feature as we have been restricted by what we could add

Antwort von MHR

vor 5 Jahren

Thank you for your kind review. We really value feedback from our customers so that we can continue to improve iTrent and its services. Your feedback about reporting will be passed on to the relevant area of the business so that we can learn from your experience and continue to make enhancements.

Jack
Senior Engineer in UK
Maschinenbau oder Wirtschaftsingenieurwesen, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

iTrent, ok.

4,0 vor 4 Jahren

Vorteile:

The software is pretty logical in it's format and quite quick to load. It doesn't take any training to learn how to use it for new users, just log in, explore a little and away you go.

Nachteile:

It captures a lot of personnel data such as training, etc. but this isn't always the easiest to find, the menus could maybe be reorganised a little. But small complaint really.

Antwort von MHR

vor 3 Jahren

Hi Jack, Thank you for taking the time to leave a review. Please send your ideas of improvement to us, as we would love getting feedback and incorporating it into future releases.

roxy
HR Operations in UK
Einzelhandel, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Inflexible and poor support

2,0 vor 5 Jahren

Vorteile:

unsure - it could work well for some but not our business

Nachteile:

Lack of response or support for queries from relationship manager. Any request for help is met with a sell for extras

Antwort von MHR

vor 5 Jahren

Thank you for your review. We're sorry to hear that you haven't had a good experience so far with iTrent. We have passed your comments on to our Customer Services Director who will investigate and get in contact with you.

Martin
HLTA in UK
Grundschul- & Sekundarbildung, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Completely useless

1,0 vor 4 Jahren

Kommentare: All I want to do is see my pay slip and enter overtime and holidays but this would seem to be beyond this software as it is not accessible. Every month I have to ring customer services so that I can be logged in.
No reply as yet from emails to resolve problems.

Vorteile:

I'm not sure you could call it software as it does not work.

Nachteile:

Everything! Unable to use. Given the choice between using iTrent or boiling my head I'd go for the latter.

Antwort von MHR

vor 3 Jahren

Hi Martin, I am very sorry to hear you are having issues with the software. I would like to understand the issues more and ensure we can support you. Can I please ask you to contact the MHR service desk and we will see how we can quickly support you. Thank you.

Keri
HR Shared Services Manager in UK
Bau, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Poor customer service

2,0 letztes Jahr

Vorteile:

Simple interface. Easy to use for the end user

Nachteile:

Difficult to configure. There is virtually no customer support and no manuals so I am struggling to get the most out of it to streamline processes

Antwort von MHR

vor 9 Monaten

Hi Keri. We're sorry to hear you've had difficulty configuring the software. We've passed your feedback on to the relevant teams so we can help. In the meantime, please reach out to your Account Manager who can provide assistance. Thank you - Lydia.

Rose
Events Client Manager in UK
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

One stop shop for HR admin

5,0 vor 6 Monaten

Vorteile:

It's great as an employee to be able to see all of my payslips, tax forms, leave requests, training requirements etc all in one place and all digitally.

Nachteile:

Sometimes it's a little tricky to submit requests fully, you may have entered all of the information required but it isn't always submitted when you think it is. Appreciate this is user error, but it's not always obvious and specific training isn't offered in my workplace so you have to figure it out.

Antwort von MHR

vor 6 Monaten

Hi Rose, thanks for taking the time to leave a review. Your feedback is very valuable to us. Thank you - Lydia.