Rosy Erfahrungen

Nice tool to keep your agenda organised

Vorteile:

We had to install it for a customer and try it for some time. Our company liked how easy is to set up. I personally like that allows the salon owner to partner with manufacturers.

Nachteile:

Could be a bit expensive for small salons.

Great software that continues to evolve!

Kommentare: I know that switching salon software is scary. I kept putting it off because it seemed overwhelming.
I had been researching for 2 years. Some had the features I wanted, but the monthly cost was high. On top of that, they had per text costs on top of that. I would be paying for some of the software offerings. Fortunately, I found reviews on Rosy that were good, and I checked out their website. It seemed too good to be true. I could get their top package. I met John Bertorelli at the Long Beach Hair show. He was running a demo, using his phone as a hot spot. Not only was it quick, but it seemed easy to use. He was great about answering all my questions. I became obsessed over the next 5 months with wanting to switch, but the software I was using was Mac only, and I could not export any data. I felt like I was being held hostage. The only data I could extract, was my Client list. The thought of inputting all of my inventory by hand seemed to be too much. finally I called support team and asked if they found a way to get the data out of my other software. He said not yet, but he had an idea. He said that if I could get my product companies to send me spread sheets with SKU, name, prices, and sizes, I could cut and paste them into a template, and he could transfer it into the system. You get a 30 day trial, and that seemed like enough time to get set up to go live with the switch. I'm so glad that I took the plunge. They are constantly adding more functionality, and features. When I started, The texts were limited to a 24 hour appointment reminder, and confirmations were done by email. Now confirmations are done by both text and email, and we now have over 80% of our confirmations done by the system, freeing my front desk staff to attend to our guests. They listen to input suggestions, and update frequently. Could not be happier with my choice.

Vorteile:

Ease of use, and frequent updates!

Nachteile:

I wish you could have pop up alerts for client notes. It used to have them, but they switched to having the notes show up in the upper left side of the screen, and often get unnoticed. Maybe have the red circle for the notification blink to catch the eye.

I would not recommend this company

Kommentare: Dont use them

Vorteile:

It's easy to use and price is good . Anyone can use it

Nachteile:

Its hard to get anyone to call you back in a timely manner. They told me to do my credit card processing through another company and then as soon as we got it set up just 25 days later, Rosy discontinued working with that company (for good reasons) and refuse to help me get out of my current contract which is around $750, or get me a new machine through them and want me to pay another $500 for a machine either up front or monthly . They are not transparent, nor helpful and refuse to let me speak with anyone else. I am very disturbed by this and think so many salons are probably going out of business right now, if i were the manager or owner of this company, it quickly rectify the situation and give us a new machine, no questions and no arguments ! They were zero help setting up the last machine and have been so slow to reply on getting a new one, its been just awful ! Dont use them

Had Rosy Salon Software for 3 different nail salons, never disapointed.

Kommentare: The system is great and they have a very responsive customer service line. Definitely the best salon software system I have had the past 20+ years of working in the nail salon industry. Would definitely recommend.

Vorteile:

It is incredibly flexible for almost near anything you can think of. Able to send text reminders, online scheduling, email, can add your own services, easily navigatable, can provide different kinds of reports that you need. Not only I am happy with it, but most of my clients are happy with it as well. We have also referred to some of our friends to use this software, they also love it. They also have a ONE MONTH FREE TRIAL that you can play and experiment with BEFORE YOU PURCHASE IT. Great for new salon/spa type business to try.

Nachteile:

Sometimes the text messaging system texts the customer's appointment time based on their second or third service instead of the first service they have that day, but its a small minor detail that doesn't affect us too much.

Hands Down the Best Salon Software available!!!!

Kommentare: Our company has a huge number of clients that are salon owners using software. I can tell you that we see 3 to 4 software companies that are in most salons because they are market leaders. Our salon and spa business education systems rely on software that can get the job done. With that being said, we have become extremely excited over one platform which is constantly evolving and becoming our go to for our clients. We now recommend converting to this software to all of our clients. Now the golden question you ask is, Ok which one is it? Our number 1 pick is Rosy Salon and Spa Here is why we chose this software. While many softwares have great features, we find they are lacking in other areas and Rosy Salon and Spa seems to have it all in a very affordable price. Here is a list of features that we love. 1. First cloud based software and we never have outage issues 2. Free text and email confirmations. Most of the others charge for this 3. Works on all devices, Apple, PC, iPad, tablet, phone Etc. 4. Built in marketing suite, no more need to pay extra for demandforce or some other add on companies marketing platform 5. Online Client Scheduling the best we have ever used; it has increased our online scheduling by 37% 6. Facebook Integration- this feature has been huge for us 7. Inventory Controls- automatic inventory ordering, no more counting bottles on the shelves 8. Mobile Web App- This is better than an app as it works on all devices and is free, it allows clients to book, check their accounts and shop all from the phone or tablet. 9. Reporting Engine- all the reports you need without the confusion 10. Product Reservations- clients can reserve products to buy when they get there and the system makes suggestions based on their service and when they should be out of their product. 11. Point of Sale with credit card integration 12. Booth Renter Management- this is a huge feature as they are the first to allow you to have multiple renters with their own account all tied in to your front desk. This will keep you legal with the IRS and independent contractor laws. 13. Memberships- This feature allows you to set up recurring memberships like a Gym and have the payments automatically sent to your salon and spa. 14. Is five star rated on the most trusted software evaluation site Top Salon Software for 2016 | Reviews to Find Software

This company sets itself above the rest with the best customer experience and service !!!

Vorteile:

1. First cloud based software and we never have outage issues 2. Free text and email confirmations. Most of the others charge for this 3. Works on all devices, Apple, PC, iPad, tablet, phone Etc. 4. Built in marketing suite, no more need to pay extra for demandforce or some other add on companies marketing platform 5. Online Client Scheduling the best we have ever used; it has increased our online scheduling by 37% 6. Facebook Integration- this feature has been huge for us 7. Inventory Controls- automatic inventory ordering, no more counting bottles on the shelves 8. Mobile Web App- This is better than an app as it works on all devices and is free, it allows clients to book, check their accounts and shop all from the phone or tablet. 9. Reporting Engine- all the reports you need without the confusion 10. Product Reservations- clients can reserve products to buy when they get there and the system makes suggestions based on their service and when they should be out of their product.

Convenient appointment booking

Kommentare: Rosy sends my clients a reminder of their appointment which cuts down the number of no shows that I have

Vorteile:

Before I used Rosy, i carried a bulky appointment book in my purse everywhere I went. I needed to be prepared to book appointments at all times. With Rosy all I need is my smart phone and the rosy app. Now I can carry any size purse. I like the convenience of the app

Nachteile:

I can’t say that I dislike anything about this software. They have thought of every option to fit my needs

Awesome product!

Kommentare: Oh my goodness! This software rocks and has pretty much everything I need for my business. It is intuitive, easy to use and look at, you don't get nickel and dime for every extra, the extra marketing package is well worth the money (great client feedback, especially regarding text reminders), and customer support is always helpful.
The only two cons I've run into, and have mentioned to the support team, are that you have to print out a separate receipt and hand it to your customers to fill in the tip amount (which I feel is presumptuous and rude) and then print another for them to sign. In an industry that often, but not always involves gratuity, that just seems rather pressuring. The other is that there is no option to build in check out/cleanup time with appointments. There is a processing time option, but no way to add cleanup time without your clients thinking that their 60 min facial is now 75 minutes, like what their reminders tell them. Those are the only two downfalls I've found to date, but I can work around those issues until they are fixed.
I highly recommend Rosy! I don't have to log on and off every time I want to use the system, have it running on iPads and Macs and PC's with no issues or delays in processing or loading, and can also have clients securely store their cc info for future bookings, phone orders, and cancellation fees. I love Rosy!

Vorteile:

Everything! Easy to use, easy to program, easy to run from multiple devices in multiple locations, never have an issue signing on, POS system rocks. My life has been made so much easier with Rosy!

Nachteile:

Not a fan of handing clients a tip worksheet and then a separate receipt to sign for credit card payments, no way to build in cleanup/checkout times into services. Otherwise, that's it.

Makes my salon management easy

Vorteile:

I love Rosy. I have been using this software since 2009. It helps me run my salon easily it is a very reliable and helpful tool.

Nachteile:

I love everything about this software. It’s easy to use and has amazing features.

Rosy is by far the best Salon / Beauty Industry Booking Software available today.

Vorteile:

Rosy provides a robust platform all delivered via the cloud thereby not necessitating any equip. purchases by clients. The platform includes, booking, marketing, eCommerce, reporting and sales transactions functionality. All of these functions are amazing. The reporting though stands out and allows our team to have a visibility into our business which previously was unavailable. This information allows our management to make more informed and timely business decisions. This allows our team to move forward and meet or exceed our business goals!

Nachteile:

As with all technology, there are always new features or changes which you would like to have in any platform. The Rosy management and customer support teams are very receptive to new ideas for the platform. However timing of any updates or new features must fit into a roadmap which sometimes doesn't allow the update to be made as quickly as you would like. This is normal though.

Rapid support. Knowledgeable

Vorteile:

The support. Rapid support. Everything gooood

Nachteile:

Nothing At this moment. That's all folks

Amazing Scheduler for my salon

Kommentare: I've used this service for about 6-7 years now and I have never even considered switching to anything else. They continually update the software to make it better and more easily functional.
Any time I have had any little hiccups with the system they are QUICK to get back to me and help right it. I wouldn't waste my time with any other service just get this one... the best in the industry!

Vorteile:

Ease and functionality Constant updating of software on the back end Serve based so I can get to my schedule from ANYWHERE

Nachteile:

N/a

Fifth time's the charm!

Kommentare: Took us a few failed attempts with other salon software "solutions" before we stumbled upon Rosy, but we're glad we arrived finally. Rosy is reliable, simple to implement and use, and makes payroll and accounting a breeze. It lacks some of the more advanced features which Shortcuts, Super Salon, and others boast, but I'll trade those in a heartbeat for the ease-of-use and reliability of Rosy. Keep it up Rosy!

Vorteile:

Ease-of-use. Simple to get set up (implementation). Simple, straightforward reporting.

Nachteile:

inability to custom tailor some of the commission tracking. Lacks some more advanced reporting

Don't know what we'd do without it

Kommentare: From the very first moment of setting it up, Rosy support was there every step of the way. This program is so easy to use. Our clients absolutely LOVE getting the text and email reminders. It has cut down on our no shows dramatically. I love that if I'm on the go I can check/book my schedule wherever I am. I don't know why we waited as long as we did. You won't be sorry that you went with Rosy! It's the BEST!!!

Vorteile:

easy to use- many features

Nachteile:

nothing

Reasons to love rosy

Kommentare: I have been using Rosy since I became an independent studio stylist. It has all the features I need to keep track of my business and track successes.

Vorteile:

Being able to keep track of guests product purchases, track appointments, and formulas. Automatic appointment reminders!

Nachteile:

Importing products/retail is not intuitive. Takes too long to add different sizes of the same product.

Great Software for POS

Kommentare: I switched to Rosy Salon Software over a year ago. The customer support team made the move smoothly from my old software to Rosy. Customer service scores a 10. They are very knowledgeable and go the extra mile to make sure your questions are answered/resolved. The program is easy to navigate and a great tool for any business.

Vorteile:

Easy navigation and great customer service

Nachteile:

We are not able to sell gift certificates through this program. It is helpful for a spa to offer gift certificate and have the ability to email to the client.

Rosy makes my life as a front desk coordinator a breeze!

Vorteile:

Usability is seamless, it's easy to manage all client profiles, color coordinated, and is tailored to the needs of each salon. I had no experience working with salon software or scheduling in general, but our rep made it simple to navigate and understand the different types of services. While I'm working at the front desk, my rep is my best friend and my lifeline. I would definitely recommend investing in it to a friend.

Nachteile:

Adding a tip! I wish the software was able to add a tip line to receipts and print it that way. Sometimes asking guests if they'd like to add gratuity can be awkward.

Makes my life so much easier

Vorteile:

When people want to schedule something with me at the most random times I can check my schedule right then and there without having to get back to them another day. Some people get impatient and just go somewhere else, it's even worse when they come to me afterwards and I have to fix a bad dye job or haircut. And if something comes up last minute I can check my appointments and contact my clients to reschedule.

Great service for my business

Kommentare: I am one person operating the business. Rosy is a great tool for both me and my clients. My clients can make an appointment at their convenience which frees me from returning messages regarding appointments. Reminder emails are helpful.

Vorteile:

Ease for clients to make appointments

Nachteile:

Reminder emails not always sent

Rosy is the BEST!

Kommentare: Overall, the positives greatly outweigh the negatives with Rosy Software. It is easy to learn and easy to use.

Vorteile:

Rosy is hands down my favorite salon scheduling software. It is easy to use and even easier to learn. The colors are so helpful and it is so easy to navigate.

Nachteile:

My least favorite thing about Rosy would be how often there were blackouts where it wouldn’t work.

Easy to use and I love that I am able to book appointments and cancel appointments from my phone....

Kommentare: Easy to use and able to look at your schedule and book clients from wherever you are

Vorteile:

The availability from my phone and that I can just access everything from wifi .. I am able to check my schedule and change anything I want from Home

Nachteile:

That wifi is our oe slow that I can't access.. even from work.. it is sometimes slow if the wifi isn't working

So glad I found Rosy!

Kommentare: As a new salon I searched for software that would do what I needed. So many of them had clustered screens, difficulty operating and overall frustration. Rosy's ease of use, cloud system, and customer support is top notch. I would highly recommend this software.

Vorteile:

I can teach it to anyone it's that simple. The screens are pretty much self explanitory

Great program.

Kommentare: I really enjoy this program. The ease of use and being able to have the mobile functionality has worked really well for me with client retention. The two things I wish to see for the future is to be able to text clients instead of only email as well as being able to have past client services show up when you are booking an appointment.

Vorteile:

Being able to look into all of my monthly/weekly reports.

Nachteile:

I wish the program would allow texts for monthly specials instead of only email.

Great Experience

Kommentare: The Rosy Salon program and staff are easy to work with. They are prompt with responses. The system is fairly easy to use and learn. The staff helps you upload any kind of information possible that you had on a previous system. We are more than a regular salon and it fits our needs just great.

Vorteile:

Very easy to use, and it is all online so i can check and make changes anywhere.

Nachteile:

There are a few restrictions in comparison to other programs.

Great program - Good Value

Kommentare: I've been using Rosy Software for a few months. So far so good. No real complaints but I think if they add a few features the product can be perfect!

Vorteile:

Online booking, Inventory, customer service is excellent.

Nachteile:

System needs ability to add text to confirmation emails, Inventory and services set up is a little limited and complicated but I've been able to work around it, tip handling needs a little tweaking and there needs to be the ability for me to allow my clients to carry a balance on their account rather than moving a ticket to another date. In my previous software I was able to allow my clients to pay for their service(s) or products at a later date and on occasion pay it in a couple of installments.