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Über Collect!
Automatisiert und rationalisiert die Erfassungs-, Verwaltungs-, Berichterstattungs-, Briefverfassungs- und Buchhaltungsfunktionen.
Fully customizable user levels; check. Integrations with third party service providers and payment processors; check.
No aspects difficult to use but trickly until you familiar with a process.
Nutzerbewertungen filtern (69)
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Nutzerbewertungen filtern (69)
Does its Job.
Kommentare: Overall, its a good product and does its job. The cost is fair for its quality.
Vorteile:
I like the support from the customer service department. I have used this product in a family business to assist with collections of past due accounts. The software is simple and robust to use.
Nachteile:
Its sort of outdated and could use a makeover, especially the user interface. The search functionalities can be improved to provide more results for different query types.
Antwort von Comtech Systems
vor 5 Jahren
Hello Arwa, Thank you for your positive review. Our customer service department works hard to help Collect! users, whether larger or smaller, use the system comfortably. As for the user interface, our programming department is currently working on the next major version which will include a complete overhaul of the UI and improved search. We hope that you make good use also of the extra resources in the Member Center and the massive online Help documentation. We remain here to help you use Collect! to collect the way you want and look forward to your next contact.
Collect Review
Vorteile:
Ease of use and ease of deployment when we set it up
Nachteile:
Display could be a little more graphically appealing
Antwort von Comtech Systems
letztes Jahr
Thank you for your review. Collect! comes set for industry standard collection practice and Reg F compliance, the system is highly configurable for individual needs. The next major version will have a familiar but updated UI.
Feedback
Kommentare: Overall a pretty good experience. I will be using this system in the near future.
Vorteile:
Their customer services. The ones that stand out are [sensitive content hidden]
Nachteile:
I do not like that you have to purchase more space for additional accounts and the backlog for customer support.
Antwort von Comtech Systems
letztes Jahr
Thank you for your positive review. Collect! works hard to provide high-quality customer services. Collect!'s editions are graduated to accommodate different account levels so people only pay for the capacity that they need.
Fully Featured, Extensible and Affordable
Kommentare: While there were some growing pains after migrating from a long standing legacy solution, we never missed a beat.
Vorteile:
Collect! contains all of the features we needed to implement policies and procedures across the entire organization. Role based access; check. Fully customizable user levels; check. Integrations with third party service providers and payment processors; check.
Nachteile:
The reporting and letter features native to Collect! are clunky and counter intuitive. The bulk of our reports have been created using SSRS to directly access the back-end data. A company to company move feature to directly transfer data between databases would be a great feature to add.
Antwort von Comtech Systems
vor 4 Jahren
Thank you for this frank review. Reporting functionality has been improved by the new Query and Report Generator Tool. Thank you for the suggestion of the data transfer between databases.
Review as of 6/2024
Kommentare: Our experience with Collect is very good. Support is always great and very helpful.
Vorteile:
The program is fairly simple to use and train new employees on.
Nachteile:
We have had Collect for 24 years. At that time, we desired more training available.
Antwort von Comtech Systems
vor 7 Monaten
Hello Shelley, Thank you for our very positive review, especially your positive comments about our support department. Since you did not give full stars for features, I would encourage you to ensure you are always on the latest version. For example, the current version 13 provides a compliance module, and the most recent versions of the consumer and client portals, and reporting and inventory management tools. Thanks again, and let us know how we can help you use Collect! better for your business goals.
Collect, the only way to go!
Kommentare: I have had a pleasent experience with the software and it's customer service.
Vorteile:
Collect is a very complete tool for our business. It is very reliable and easy to use. If you are starting a business or if you want to implement a tool to power up your processes, Collect is the perfect answer.
Nachteile:
The cloud version could be slightly cheaper.
Antwort von Comtech Systems
letztes Jahr
Thank you for this positive review. Startups can use the default configurations, knowing that there is a world of flexibility available in Collect! once they are ready to adapt the system to their unique uses. Collect!'s currency and translation functions make it a useful tool all over the globe.
Collect is a easy database to learn and grow with
Kommentare: It is always a pleasure working with their staff.
Vorteile:
It is easy to learn for new hires and we constantly customize according to our growth and needs.
Nachteile:
While I love that we can customize, I feel that much of what we ask for should already be available.
Antwort von Comtech Systems
letztes Jahr
Thank you for your positive review. We are glad to hear that it is easy for new hires to start using the work queue functions. Collect! is highly configurable in that just about every feature comes with setting options, and customizations are a further option. Thanks for the compliment to the support staff.
Great Representattive
Vorteile:
Great Representative. Making life easier when it comes to debt collection
Nachteile:
Kinda Slow sometime. Kinda sensitive with the format
Antwort von Comtech Systems
vor 7 Monaten
Hello Ana, Thank you for complimenting our representative. Our support department is here to help you collect more with less effort and expense. If you are finding the system slow please contact support because there are a few simple things to check for that may be giving the system so much to do that basic operating performance is affected.
Collect review October 30, 2023
Kommentare: I’ve been using Collect for more than 23 years. I have no plans on using or switching to a different system for my collection agency. They know what they are doing and that’s why I’ve stayed with them.
Vorteile:
I’ve been using collect for 23 years. I’m happy with the product. They’re always there to support me when I need help with something that’s not working correctly or to implement changes that are being made through the law
Nachteile:
Not too much I can say bad about collect. Once you get used to it it works like a dream.
Antwort von Comtech Systems
letztes Jahr
Thank you for your positive review. We are glad you are making use of Collect!'s full suite of compliance features. Thanks also for acknowledging the solid work of our support department. They are committed to helping you make the best use of the software to build your business.
Positive Review
Kommentare: It is nice to have a system that has little technical issues or downtimes to affect my workday.
Vorteile:
The ability to move around screens and locate the information you need in a timely manner is fabulous.
Nachteile:
At this time, I have no suggestions for improvements to help me be more efficient.
Antwort von Comtech Systems
letztes Jahr
Thank you for your positive review. Collect!'s Work Queue function gives operators quick access to all the screens they need to get tasks done quickly. We are very pleased that Collect! helps you work so efficiently.
Collect Review
Kommentare: Great
Vorteile:
Support staff are AWESOME ; Collect features are easy to learn
Nachteile:
None that I am aware of - support staff handles all minor challenges
Antwort von Comtech Systems
letztes Jahr
Thank you for your very positive review and your comments on our support staff. Collect! can be used as is with default settings, and it can be massively configured and customized to suit individual needs. Our support staff handles everything from quick application questions to very large customization projects. We are glad you are making such good use of Collect!.
Satisfied Customer
Kommentare: I am a very satisified customer and would recommend Collect! to anyone looking for a cost effective product that can be customized to a clients specific needs.
Vorteile:
They provide excellent custmer service which is critical after the initial implementation period expires. The team is always willing to customize reports to meet client specific needs.
Nachteile:
The inital training is very broad so there are a ton of questions once the day to day use of the product begins.
Antwort von Comtech Systems
letztes Jahr
Thank you for your positive review and you have hit on some of the benefits that Collect! strives to provide to its users: excellent customer service, efficient technical services, useful Help Desk manned by live human for application questions, and finally a reasonable price.
The software is great but the team and support is even better!
Kommentare: Collect's friendly interface, integration capabilities, powerful functionality, innovative tools, robust security measures, and exceptional customer support make it an indispensable asset for businesses and individuals alike.
Vorteile:
User-Friendly Interface,Navigating through its features feels effortless, thanks to its well-designed menus, clear icons, and thoughtful organization. Regardless of technical expertise, users can quickly adapt and maximize their productivity from day one.Powerful Functionality, Underneath its user-friendly exterior lies a powerhouse of functionality. From task management and document collaboration to data analysis and automation, it covers virtually every aspect of modern-day productivity. you can accomplish tasks with unprecedented speed and precision.Exceptional Customer Support. The team behind Collect! understands the value of exceptional customer support. They go above and beyond to provide timely assistance, whether it's resolving technical issues, addressing inquiries, or offering guidance. The dedication and responsiveness of their support staff ensure that users have a smooth and uninterrupted experience, building trust and loyalty among the user community.
Nachteile:
it is not easy to build your own complex reports without understanding all the logic that goes into them. However, the support team is quick to help and fairly priced for custom work.
Antwort von Comtech Systems
vor 2 Jahren
Thank you for this positive review. While Collect! comes preset for standard collections, our philosophy is that the system should give users configuration options to let them set their system to suit their purposes. Regarding reports, the Report Generator Utility enable users to create their own reports on the fly. And, of course, the report specialists on our support team are always here to help.
Collect Debt Collection Software
Vorteile:
The key is the robust collection features, payment integrations, and Reg F compliance features. The Customer service and technical support are amazing
Nachteile:
The development is constantly working to implement new features.
Antwort von Comtech Systems
vor 2 Jahren
Thank you for your very positive review. Collect! released a new version in 2021 for Reg F compliance. In keeping with its general philosophy of configurability, compliance features were built flexibly to accommodate the compliance needs of other jurisdictions. Thanks also for noting that Collect! is constantly working on building new features. This year we are adding features to our consumer portal and have just made a new, faster, stronger, more flexible client portal available to our users.
Collect! Product Reviews
Kommentare: Always a great experience . Reps always on point
Vorteile:
Very user friendly wish I had time to learn how use alot of this software seems like alot benefits
Nachteile:
Nothing to add saying I must put 40 characters ..... not sure what to say
Collect for us
Kommentare: This has helped us be more efficient in collecting outstanding debts.
Vorteile:
It is extremely user friendly, and very customizable if you know the coding.
Nachteile:
has a very limited rang of payment processors pre programed into the system. need to pay for a custom programing to integrate other processors. Most people in customer support dont know how the program works.
Antwort von Comtech Systems
vor 2 Jahren
Thanks for your review! Collect! ships configured for a standard 3td party collection agency - and can be reconfigured to suit the user's unique workflow. We say that no 2 clients use Collect! the same way because very shortly after starting to use the software people want to use the configuration options to change some of the settings. The Help documentation is there for you 24/7! We do have a standard payment processor integration that is known to support. We have built integrations with a number of additional payment processors also. Some of these are in production and some are still officially in beta so the integration developers work with clients. This is all moving forward and takes time and multiple beta sites to do well. We are very happy that Collect! has helped you be more efficient in collecting outstanding debts.
Highly recommend this extremely flexible highly customizable debt collection software!
Kommentare: I have been in this industry for 17 years. Very highly recommend this software to anyone in the Debt Collection / receivables management industry.
Vorteile:
I love how flexible this software truly is. It is probably the most customizable solutions available that can adapt to your companies’ specific processes, needs, and or procedures. I also love how simple they’ve made patching/updating the software. Very impressive considering how flexible and customizable everything is. I feel Collect! went above and beyond to make sure their clients understood and maintained compliance with the new Laws and regulations taking effect in 2022 & 2023.
Nachteile:
The initial setup can be a little tricky. I highly recommend learning about all the features Collect! has to offer. It is very important to take your time planning out the configuration and customization's for your setup. Spending this extra time planning in the beginning (before data conversion) will make you system much more efficient and save so much time in the future 😊
Antwort von Comtech Systems
vor 2 Jahren
Thank you for your positive comments on the compliance suite added to meet CFPB Reg F requirements. You have also captured Collect!'s ongoing effort to provide a highly configurable, feature rich solution while making it as easy on the user as possible. You provide very good advice for onboarding. We work with clients even before their projects begin to identify their configuration and customization needs in addition to their data migration needs. We are committed to high quality onboardings that take 90 days from us receiving a first complete data set, assuming the implementation requirements fall within normal parameters. Thanks again!
Collect! saved the day!
Kommentare: My existing system was on the way out & the vendor made it clear they were not interested in working with small to medium sized firms going forward. I got onboard with Collect! just as my system was about at the end of its' useful lifespan. With the help of the fine technicians @ Collect!, I was not only able to migrate & save my existing system to Collect!, I was also able to expand it to the point where I now have more functionality & productivity at my disposal than at any other time in the 29+ year life of my business. The costs are reasonable & the staff is responsive & very easy to work with. I highly recommend this product & as the title of the review indicates, they really saved the day for me.
Vorteile:
I like the straightforward user interface. It is highly customizable & allows me to tailor solutions for my clients directly, without the additional cost of special project programming. It is fast, accurate, affordable & serves all my business needs.
Nachteile:
I came to Collect! after using a different software solution (1 of the major software vendors to the North American collection industry) for about 25 years. There is a learning curve when attempting to apply existing strategies & tactics to Collect! & the online documentation didn't always answer all my questions. If you do decide to use this software for your business, I would absolutely recommend that you include an implementation & support package that best fits your needs, based upon the size of your business.
Antwort von Comtech Systems
vor 4 Jahren
Thank you for recommending the implementation packages. While training is included in purchase, most new users want at least one new business import map or other customized tool to use right away. Also, just send a quick note to support if you think something is lacking in the Help documentation and we will send that page for an edit. Thank you for taking the time for this review.
Packed with Features
Vorteile:
Collect is affordable, packed with features and has grown with me from 2 users nearly 20 years ago to 15 users today and I know of others who have far more users on the software. It has the ability to automate complex tasks and Collect's support team is always willing to find a solution to make things easier. Collect works hard to keep the software current and is constantly improving "old" functionality and adding new functionality.
Nachteile:
The ability to create reports, letter templates and more is limitless. Unfortunately, the report layout is not ideal. We've found ways to organize things in the library but there's room for improvement for sure.
Antwort von Comtech Systems
vor 2 Jahren
Thanks for commenting on the configurability of Collect! We continue to develop Collect! knowing that no two users will use the software in exactly the same way. Our product management and development team keeps the need for configurability top of mind, as you know. Reporting is a current development focus and we will be in touch with you offline about this.
Look no further; This is it!
Kommentare: 99% paperless collection agency! Everything is where you need it and where it can be found. No lost or missing documents. All stored more securely. Disk space is cheaper than real estate. With a little bit of work -flow mapping and a couple of hours of custom programming by Collect! has resulted in replacing cheque runs and paper statement remittances to clients with e-statements and EFT direct deposits by batch. Massive savings in admin time, postage, and banking costs. Improved margins and greater security.
Vorteile:
Logical, simple & straight forward product right out of the box. Incredibly flexible to customize to your client requirements and work flow by yourself or, with the help of Collects! humble and down to earth support staff. Robust help pages (that continue to grow) makes it easy. The recent change to have Collect! running on SQL database bodes well for a bright future and robust future development.
Nachteile:
Although having well indexed help pages it is sometimes a bit of a struggle to research and find exactly what you are looking for if you are not exactly sure of the technical name within the Collect! universe. This however I accept as more of a "me" limitation than a Collect! limitation.
Antwort von Comtech Systems
vor 4 Jahren
Our technical staff is always ready to work with Collect! users on workflow improvements. Sometimes modest customizations can result in significant efficiencies for a business. Thanks for the great review, Chris. It is a pleasure to work with you.
Customizable, interesting product
Vorteile:
I've worked extensively with Collects customizable features around report writing, run plans, and automated features. If you're willing to put in the time to learn how to use these features (there is lots of good documentation provided to help you learn) it can be a powerful software for improving operation efficiency.
Nachteile:
The system can become bogged down when testing large queries at times, and random glitches can make certain things disorganized (i.e., scrambling the order of report libraries spontaneously, or losing tagged lists randomly).
Antwort von Comtech Systems
vor 2 Jahren
Thank you for your positive review. Collect! was built to be highly configurable because everyone wants to use the system differently. In addition to documentation, we have recently added many more training videos to the Member Center. The glitches you mentioned are likely small configuration or process errors in your system. We invite you to open a support ticket and provide details. We will help you with this offline.
ComCredit
Kommentare: Collect is always working to enhance its existing features so there are regular improvements. Suggestions are always welcome & the support staff go out of their way to assist in any way possible. Collect excels at providing a seamless end-to-end experience for our customers, our staff & our clients.
Vorteile:
Collect is user-friendly & makes our daily tasks much easier to undertake. Collect helps to exceed our targets & our client's expectations.
Nachteile:
There can sometimes be small issues that arise such as reports not operating as expected but they are always dealt with quickly & efficiently by the amazing support staff.
Antwort von Comtech Systems
vor 2 Jahren
Collect! offers a feature-rich, configurable system that is also easy to use. Sounds like you make good use of the automations in the operator work queues that enable your operators to complete their tasks with speed and accuracy. Thanks for your compliments on our support team - they are fantastic and will continue to be there for you whenever you need them.
Collect! Testimonial
Kommentare:
thoughhasWe have been very fortunate to use Collect! as our collection software for 20 years. During that time our business has evolved dramatically and so Our original ts were, There is no way this PC based software can fulfill our needs at a price like that. But, it has exceeded our expectations in flexibility, versatility, design forethought and ease of use. Even today, there are many aspects of this solution that we do not fully take advantage of. You won't believe the total cost of operation, it is less than 20% of our prior in house developed solution.
Also, you can plan on extended service life for your server. Upgrades do not push you prematurely out of your hardware. We have experienced a five to seven year life on servers.
It really comes down the business model Comtech has chosen to implement:
1. Superior customer service by hiring real people to answer the phone. Sometimes it in Australia or Europe, but they are always able to help solve our problem.
2. Surprisingly affordable customization of reports and import projects. So cheap in fact that we don't even think of hiring our own people to do the function.
3. Finding and hiring good people and training them before client interaction. Always helpful, knowledgeable and polite, we truly feel that they care about us and our problem and provide us with solutions faster and cheaper than we anticipated.
Comtech's staff has become a part of our family. Let them become part of yours!
BOTTOM LINE: is the price performance ratio Collect allows you to have and at the same time remain competitive in a difficult industry.
Vorteile:
Richness of features and ease of use top the list. Total cost of operation is exceptional. Great customer service.
Nachteile:
Unable to identify any Cons.
Impeccable Customer Service
Kommentare: Overall happy with my experience. The company is very attentive to customer needs and I sense a sincere desire to help their customers succeed. Their customer service sets them miles apart from other software vendors I've worked with in the past.
Vorteile:
Very versatile and customizable (too much in some areas). Exceptional customer service; punctual in returning calls/email, friendly, detailed and evident they have a good culture within. Evident they care.
Nachteile:
Several little nuances at times with the software and navigation/formatting is a bit cumbersome. Software is tailored towards the traditional collection management/agency, and less-so to our business model of legal collections (although they are improving new report writer functionality). Tutorial needs updated as it references old functionality that no longer exists, or has been altered; they have been attentive to curing issues when notified.
Antwort von Comtech Systems
vor 4 Jahren
Thank you for this review. We are about to release an updated set of tutorial videos and will keep adding to them. The new Query and Report Generator Tool will make it easier for users to create reports on the fly without programming skills. We look forward to continuing to work with you.
Collect
Kommentare: We have a large number of our customers whom end up in collections and this software keeps us organized. We send many letters which we have had automated and makes it much easier.
Vorteile:
Flexibility and Customization is great. Has made us much more efficient
Nachteile:
If you accidently hit delete in the note section it deletes everything for the file.
Antwort von Comtech Systems
vor 2 Jahren
We are delighted to hear that Collect! has improved your efficiency through the use of automations. Automations and newer tools such as the consumer portal allow many Collect! users to manage every increasing numbers of accounts without increasing staff numbers. Barry, we are contacting you offline about your con because that is not the way the system works so support can help you with that.
