Mithilfe dieser Anwendung können Gastgeber und Hoteliers die Raumverteilung und Buchungen problemlos abwickeln. Für alle, die Räume vertreiben und Geschichten verbreiten.
Eviivo was so easy to integrate with our practices and it changed the way we work for the better.
The transition to the Eviivo suite was very problematic, not helped by having little or no customer support at that time (Spring 2019).
Nutzerbewertungen filtern (294)
In Betracht gezogene Alternativen:
Toller Support, Jederzeit und schnell
Kommentare: So weit sehr gut. Aber ganz besonders möchte ich den Service - Support hervorheben, ohne den ist die beste Software nichts wert.
Mit eurer Hilfe war es leicht zu integrieren und auch selbst weiter zu gestalten
Es gibt schon das eine oder andere was ich gerne geändert hätte. Das sind aber Feinheiten zur Erleichterung vom Alltag und wäre kompliziert zum hier schreiben
Ein sehr schlechtes Programm!
Kommentare: Von 2018 bis Sommer 2019 habe ich versucht mit EVIIO zu arbeiten. Der Testmonat wurde überschritten mit Schulungen, so dass ich für 1 Jahr das Programm an der Backe hatte. Mein Fazit: EVIÍVO ist unübersichtlich, umständlich und grottenschlecht in der Bedienung! Nach vielen Diskussionen bin ich zu einem anderen Programm gewechselt, und zwar nach der rechtzeitigen Kündigung, bereits ca. 4 Monate vor Ablauf des Vertrages. EVIIVO hatte darüber keinerlei Kenntnis und berechnete stumpf - ohne die Kündigung zu bestätigen - weitere Monate nach Ablauf der Frist. Nach meinem Hinweis, dass ich fristgerecht gekündigt hatte, wurde das Programm sofort und vollständig abgeschaltet, auch für das vorhergegangene Jahr. Ich hätte keine Chance gehabt, auf Gästeliste, Kundenkartei, erstellte Rechnungen etc. zurück greifen, die ich allerdings mit Hilfe des neuen Anbieters rechtzeitig gesichert hatte. Durch die rechtzeitige Kündigung, die ich allerdings intensiv und nachhaltig einfordern musste, konnte ich EVIIVO canceln. NIE WIEDER!!! Das grenzt an Betrug!
Ich kann nichts Positives berichten. Die Kenntisnahme zur Kündigung musste sehr energisch eingefordert werden.
Die Schulungen wurden über den Testmonat hinausgezögert, so dass der Folgevertrag griff. Das Aussteigen wird bei EVIIO nicht leicht gemacht!
Antwort von eviivo
vor 2 Jahren
Sehr geehrte Frau Kraak, es tut uns leid, dass es bei der Abschaltung Ihrer eviivo suite zu Problemen gekommen ist. Bitte beachten Sie, dass die direkte Abschaltung unsererseits nur auf ausdrucklichen Wunsch erfolgt. In der Kundigungsbestatigungs-Email weisen wir ebenso grundsatzlich darauf hin, zu welchem Datum diese Abschaltung erfolgt und es wird empfohlen, alle notwendigen Informationen vorher extern zu speichern. Wir werden Sie zeitnah kontaktieren, um mit Ihnen personlich die Situation zu losen. Viele Gru?e David von eviivo
Kommentare: Die tägliche Arbeit mit eviivo macht Spaß. Auch weil ein kompetentes Team hinter eviivo steht. Ein Anruf oder ein Chat genügt, falls einmal ein Problem auftaucht. Wir werden es auf jeden Fall weiterempfehlen.
Die Arbeit mit der Software ist super in der Handhabung. Im Dashboard sind alle einzelnen Positionen aufgeführt. Alles für eine reibungslose Arbeit.
Fällt uns nichts ein. Es ist alles von Seiten der Software gut durchdacht.
Kommentare: Das Team von eviivo gibt sich Mühe allen gerecht zu werden, Sie haben Geduld für nicht PC kenner.
Übersichtlich der Buchungsmaske, Funktionen zur aus Wahl, Benutzerfreundlich
zu Umfangreich daher etwas schwierig zu Nutzen für nicht PC Kenner. Auch die vorgegebenen Hilfefragen geben meist nicht die richtige Hilfestellung so das man immer Chatten muss.
Kommentare: Wir sind froh darüber eviivo gefunden zu haben
Die Einfachheit der Anwendung Klare Berichte Gute Handhabung Zuverlässig Übersichtlich
Der zu langsame Kundenservice Vor allem an Wachenden
Für uns reicht es auf jeden Fall
Kommentare: Für uns klein Hoteliers genügt diese Software bestens.
der Preis, mittlerweile der Support auch.
nicht mit allen Portalen Kompatibel bei den Beschreibungen und Bildern.
Sehr gute Kundenservice!
Kommentare: Tolles Buchungsportal bzw. Channel manager, bietet eine eigene Website an und der Kundenservice ist unschlagbar!
Sehr einfache Handhabung, tolle Unterstützung.
Der App hat ein paar kleine (!) Fehler. Ist aber auch sehr einfach zu bedienen.
In Betracht gezogene Alternativen:
Simple to use. Value for money.
Kommentare: 99% of the time it works flawlessly. Good support but not the fastest in responding to queries.
Simplicity. There is a free trial!! Their preauthorisation of credit cards is a key feature leading to us staying with them. It will flag failed cards I your booking calendar allowing you to cancel via booking.com if card not update within 24 hours. This feature saves money and offsets the cost of the software as failed cards have a much higher no show rate.
Outages - system has had a number of outages I last two years one of which lasted over 12 hours making processing payments for departing guests impossible via the system. Bookings received via OTAs impacted and needed to be verified. Outages are a concern and have triggered my review if alternative platforms.
In Betracht gezogene Alternativen:
Eviivo does what I need it to do
Kommentare: eviivo was not easy to get up and running in my opinion. There are still things I don't understand. However, the chat feature enables me to get timely answers to my questions and the customer representatives are friendly and helpful. I haven't found eviivo to be responsive to phone calls or emails. A lot of the problem is due to my not knowing how to input information - set up rates, promotions, etc. but in the end the struggle was worth it. The system has been running smoothly for over a year now and I am happy with it.
In my opinion, syncing calendars is the most valuable aspect of the eviivo software. I no longer need enter reservations on multiple platforms as they come in - thus alleviating worry about double bookings. Also, I like having the financial reporting and calendars available for three properties in one place. I like having an historical record of guest information and reservations.
The learning curve was pretty steep and very stressful for me. My old software, Webervations, ended and I had to find software to takes its place. It took a long time to get eviivo operating the way it should. eviivo uses terms and wording that is European centric. Room titles and descriptions are not expressed in terms that would be typical for American travelers. Also eviivo does not permit syncing VRBO calendar, so my VRBO reservations must be manually entered on eviivo.
Antwort von eviivo
Hi Peggy. I manage the US operation for eviivo. We very much value your feedback and your patronage of our All-in-One eviivo suite. I am very much aware of what happened with the migration of more than 2k users in 2019. To say there were hiccups would be an understatement. Also...as eviivo suite actually provides so very many more capabilities than your old platform, and our platform at the time leveraged a more European nomenclature, your feedback about a bit of a steep learning curve then is understandable. The good news is that in the 13 months since your migration...a lot has happened with the platform. For one all of our modules now have very universal naming conventions. For example, the booking calendar that was previously labelled the Diary, is now the Property Manager. But, the most important statement you made is about your practice of inputting your VRBO reservations manually. You absolutely do not need to do this. I will have a member of team reach out to help.
Great Customer support
We are new to the software but so far the support has been great. The support team takes their time answering my questions.
Nothing so far, I am working on getting the auto emails to go out like I like it but so far it is going OK
je sais pas quoi mettre
n avoir qu un logiciel qui gere tout le conseiller que j' ai eu hier est vraiment tres sympathique et professionnel
complexe, on devrait pouvoir gerer ca plus simplement juste avec le calendrier avec la securite 3DS les paiement ne passe plus
In Betracht gezogene Alternativen:
Really pleased with the solution and most importantly the customer service and communication
Kommentare: My sales and onboarding team were exceptional and appreciated the proactive communication, quick turn around with responses and commitment to help get us set up in the best way to support our business.
Eviivo covers the majority of our use cases: -Vacation rental reservation with individual home and property calendars -Rate management with multiple seasons for 3+ years (clunky implementation) -Venue calendar management -OTA integration with all major platforms -Quickbooks online integration for payment processing and accounting They are also very open and welcomed my feedback and enhancement requests/suggestions.
A little challenging to configure for our unique business model, vacation homes and wedding venues on a private resort/estate, but overall really pleased. They started in the UK and are set up to support an international market including the US so there are features and terms that don’t really apply to our market. A US product manager would greatly benefit them. They also need to provide the option to configure some key details at a system global level vs at each property as we needed to repeat entering details individually for every home. We only have 8 homes right now but this could be a challenge for larger vacation home businesses. However, it’s relatively easy to navigate through these. -Need centralized inbox within the application to handle all OTA communication and internal direct guest communication -Can’t support group bookings with our vacation home model of unique calendars vs hotel room types -Need calendar to show holidays for ease of rate setting -Need e-sign capability for vacation rental contract agreement and allow attachments with reservations -Need customized cleaning checklist -Need damage communication and billing process beyond the pre-auth for the deposit
A useful but cumbersome channel manager
Kommentare: I used it because it was the platform available to me through BBCanada. If I remember correctly the yearly fee was quite low (perhaps a discount through BB Canada?) Once BBCanada was working on launching their own platform I began looking for another channel manager.
I like that it managed by bookings on multiple OTA's
I found it difficult to use. The functions were not easy to find and making updates was confusing.
EVIIVO et moi, on fait 2
Kommentare: Eviivo est un bon collègue de travail quotidien
Ce que j'apprécie le plus outre l'excellente gestion des réservations, c'est la possibilité de créer des fichiers clients. D'où facilité de saisie manuelle par téléphone et possibilité de faire des annotations (ex : pas de gros oreillers, allergie gluten, voiture électrique etc...)
Idée d'amélioration : 1/ pour la saisie des indicatifs des numéros de téléphone. Au lieu de faire dérouler le menu, que les pays les derniers saisis restent en haut de la liste. Exemple : j'ai beaucoup de clients suisses et à chaque saisie, je dois faire dérouler le menu jusqu'en bas pour trouver Switzerland. 2/ pour la saisie pays, c'est Suisse et pour la saisie préfixe du tél, c'est Switzerland : pas logique.
Good software, Great support
Kommentare: Great support, very professional and helpful expert support
Easy to use, not complicated. Does not require a lot of IT skills
Not sure why Eviivo does not have its own 'merchant payment' system (i.e. FirstData). It would be nice if we do not need to have a separate service provider for payment like FirstData.
Antwort von eviivo
vor 2 Monaten
Steve, Thank you for the review. I understand why it might appear to be easier for eviivo to have our own merchant services platform. We have reviewed but maintaining the highest standards for security compliance and existing banking network that our partners provide we believe are more important considerations for most of our customers. Please note, I am unaware of any PMS platform that is not using a third party to actually manage their merchant services. We just happen to make that third party relationship transparent where others may not be as forthcoming. Thank you for your patronage.
Poor customer service!
Very unhappy customer! I am going through a very challenging time with trying to cancel my service with your company. My partner has bone marrow cancer and is currently in the hospital having a bone marrow transplant and we will not be continuing with doing our accommodations because of health reasons and Covid. It has also not been very effective for a sm business from the start. I have talked to numerous employees and the last person I talked to said that there would not be additional charges for extenuating services yet I continue to be billed and charged. Please comply with what I was told by your employee.
This is now taken up more time and energy at a very stressful time!
I did not like this software. Now it will not even let me send in this review.
Not user friendly. Frustrating now as it will not send without putting more info in.
Antwort von eviivo
vor 10 Monaten
Hi Diane. First, let me express my sympathies for what you and your partner are going through currently. I do hope a healthy recovery is in order for you. In regards to your termination, we actually responded immediately with your termination request within our contractual agreement with you which is an industry standard 90-day termination. That said, due to your unfortunate circumstances, we did make an exception and reduced the termination notification period to 1 month. As a 2+ year customer of eviivo, you should also be aware we always bill 30 days in arrears...which means the bill that you received in July was your last bill from us. When you migrated from the previous product back in 2019, we offered a very stripped down version of eviivo that did not have most of our awared-winning functionality built into it. In retrospect, allowing you to not have Channel Manager, as an example to increase your occupancy, probably did you no favors. I will call you to discuss.
Buen PMS, servicio pésimo
Relativamente fácil de usar, control bastante elevado de todos los parámetros de tu propiedad
El servicio técnico, casi inexistente. Cuenta semanas conseguir que te atiendan
In Betracht gezogene Alternativen:
New to Eviivo and very pleased!
Valuable time saved.
Dependable multi channel management.
Improved, customized guest communications.
Life/Work balance restored.
The Moon Dance On Boarding experience has been smooth, informative and rewarding thanks to JL and the professional, detailed, patient guidance and implementation provided! JL has given us alternate suggestions and, unique to our situation, solutions that have shown we are being treated as a valued customer and not just a task to be slotted into fixed solutions. In addition to JL's incredible service with On Boarding we have been very pleased with the quick (within the hour) assistance from Chat Help. Dependable channel management to avoid those dreaded double bookings is of course important. However, the convenience of bringing everything to one dashboard is great. The time savings which we are now experiencing from automated payments and automated, customized emails with guests, is going to be huge! At Moon Dance we value our Life/Work balance, especially as we approach our seventies, so 40% to 60% time savings in some areas is very important to us. Moon Dance is very pleased with the overall functionality and ease of use. We are also impressed that there seems to be a proven commitment to upgrades, added features and a new mobile app.
We don't have much to complain about. We strongly recommend that you fully engage in the Eviivo University videos and Articles so that you can maximize the integration of your business with the Eviivo platform. The more you prepare and understand both about how you want your units to appear on OTAs and be described and what Eviivo can do and not do, the smoother the experience and the happier you will be with the product. Pre-load your photos and logos and the descriptions for each unit/cabin ahead of the On Boarding and your will have a smoother experience. The editing software within the email customization proved to be just as clunky and glitchy as it has been on a few other packages we have worked on in other businesses, but with patience and trial & error it fell into place. Definitely an area for future improvement.
Antwort von eviivo
vor 3 Monaten
Brent, We really appreciate you taking the time to review your experience with eviivo. Mike
Returned to Eviivo because of customer service
Kommentare: [SENSITIVE CONTENT] have been so helpful! I feel like I can call or email them at any time and they help me nearly immediately. Its so nice to have such wonderful service!
I like that I can take credit card payments in the software and that I have more access to be able to change reservations as I need to and as guests requests.
I am waiting for the mobile app to be released. In that past I found the app pretty useless. I am really excited to see how user friendly the new app is. I think I would like to be able to see the CVC number on credit cards once it is entered. there have been a few times that that card was not working and I needed to verify the information and it will not allow me to view the CVC number one entered.
Antwort von eviivo
vor 8 Monaten
Esther...thank you so much for the review. We too are excited about the updated mobile app that is coming in the next couple weeks. I think you will be quite impressed with the ease of use and functionlity. More importantly, we appreciate you calling out our team members for the helpfulness! The last 18 months have been a tough row for our industry...but hearing feedback like yours tells us we continue to make postivie differences in STR managers daily lives! Mike Weimann GM
Eviivo was the suggested replacement for Webervations
Kommentare: This was presented as a option when the Chamber of Commerce in my community cut ties with Webervations. I made the switch, but at the same time listed my property on Airbnb. At this point the majority of my reservations come thru Airbnb, and they cost me much less than the reservations booked thru Eviivo. While I appreciate that guests can book my property directly without paying additional fees to Airbnb, the additional costs are outweighing the benefit.
More user friendly than Webervations was, but the additional costs are adding up. At this point I am leaning towards moving to Airbnb only. Much simpler model, lower cost and they handle my state tax payments for me.
In addition to paying a fee to Eviivo, I have to pay fees to a third party provider to process credit card payments. Unlike Airbnb, I am responsible for collecting and paying state sales tax. Eviivo touts the ability to advertise my property on other sites such as Home Away, Agoda, etc...but the fees are exorbitant. I am a small business and cannot afford to give up 15% to 20% of my revenue, which I could have rented the same dates thru Airbnb for a much lower cost.
Antwort von eviivo
vor 10 Monaten
Donna, First I have good news. The integration between eviivo and Simpleview (Jack Rabbit) is now complete. You can actually just opt in to that channel within your eviivo suite. Also, I have other pieces of news to share with you regarding all of the things that have happened since you were initially migrated from Webervations to eviivo 2+ years ago. I will reach out to your directly. Regards, Mike Weimann VP Sales - Operations - US
New Booking engine/software
Kommentare: Overall, once the transition was done, it has been a pleasure to work with the Eviivo suite. I have found great assistance from the support team members that I have worked with to fix issues. I believe that we have a great presence on the internet with Eviivo, and as the world transitions back from the Covid-19 issues that we can have another great season. We had just transitioned to Eviivo at the end of 2018/19 season. There were a few errors on my part with the way I set up our room availability, which caused issues with the first 6 months we were with Eviivo, once I realized what I did, it took minutes to correct and presto our business took off. However 2019 was a down year for us in terms of room rentals, and of course 2020 is.....
The setup platform, and the way our B&B displays to the public. As I use the platform more and experiment with different aspects of the program, I have developed our business to a much better performing one, baring the covid-19 issues this past year and the shutdown of our B&b industry for most of our season.
At fist it was the availability of online assistance, which is still slim on Sundays. Please remember that for us small B&B's Sunday is a high traffic day, and the availability to contact assistance with an issue is still spotty to non existent.
Good software selection for a B&B
Kommentare: We have found that the software is easy to use for us, and as time goes on they continue to update their software in ways that improve our experience as Hoteliers. We appreciate that they hear our feedback and are always working on ways to improve. We do not take full advantage of all that the software offers, such as the webpage, since we do not know how it would integrate into our google business app which is imperative to us to track our data. We would consider exploring this component more in the future, especially if video content was allowable. ie the possibility of adding 360 degree video for each room,and other videos of our property.
We like color-coded diary, the app lets you know if money is due, able to search for reservations in many ways, good selection of reports, the software is updated often to add new features and fix glitches, able to view and use on multiple devices. We are usually able to chat with customer service in 10 min or less, and they are (mostly) helpful with our issues.We have been having to reach out to Customer Service less and less.
Sometimes we have issues with the integration to our merchant account, when we enter the same info into Eviivo it fails, but when we enter it into the merchant account directly it works. Also the templates for the customer communication emails are awkward(perhaps due to British English or British preferences) and guests are confused. Thirdly it is impossible to enter our specific cancellation policy into the options that the software has for us, they say that it is because of the OTA preferrances, but in the end we have 2 cancellation policies, one for the OTA reservations and one for those who book directly with us. Of course they are both written on the confirmation letter and cause confusion.
Kommentare: It's ok from our end but our guests are not nearly as happy with it as they were with Webervations.
It accurately keeps bookings and I don't have to be concerned about double-booking units.
- It doesn't track returning guests. - When quoting someone a price I have to manually add the room charge + tax to give them a quote from the Eviivo booking page. - Guests often miss the "guests" number when making their own reservations. - The program doesn't ask for "City" or "State" of guests so we have no idea where they are from. This has been a problem during the Covid-19 crisis. - It's nearly impossible to find a cancelled reservation. We have to know the guest's name. Please give an option to show a list of "Cancellation" to us with units, dates and names to choose from. - Room night charges are not shown on the "Charges" page. There is no way to see our guests' charges for each night in their reservation detail. - Our booking email sent from Eviivo when a guest books needs to show the unit at the top. Besides the date, the UNIT is the second most important piece of information we need.- - When a reservation is modified the guest needs an email confirmation. Eviivo should give us that option rather than make us manually find the email section and send one out. - The previous program, Webervations, allowed us to put a complete availability calendar in our website for each unit so guests could see when that cottage was available before going to the booking platform. - IN WEBERVATIONS GUESTS COULD BOOK THE SPECIFIC UNIT THEY WANTED WITHOUT SORTING THROUGH OTHER UNITS. MANY OF OUR GUESTS KNOW WHAT UNIT THEY WANT BUT NOW THEY CAN'T FIND OUT WHEN IT'S AVAILABLE.
Antwort von eviivo
Hi Joy! Sorry to hear that you're experiencing difficulties. The good news is, you can do pretty much all of these things in eviivo suite! Reach out to our eviivo experts via live chat for help making the most of your subscription. -James Shepherd
So Glad We Stayed!!!
Kommentare: We are another small property who was left without software when Expedia got rid off RezOvations. Saying that the transition was complete chaos and a nightmare with be a huge understatement. Eviivo was severely overwhelmed by having to migrate thousands of customers in such a short time without properly trained staff in the USA and with a platform foreign to our needs. Prior to the switch I already had lost confidence that Eviivo could offer us a smooth transition. Acting as quickly as I could, I tried to find other platforms and soon after realized how terrible this market is. After probably hundreds of hours researching, I quickly signed a contract with one of the main software companies in the USA. The day before we were supposed to switch over to them, I realized that this company didn't seem much better than Eviivo, so I pulled the plug and cancelled hours prior to the changeover. After a couple of months of headaches and disappointments, we are SO glad that we stayed with Eviivo. The booking engine is probably the best out there (besides one other that's obscenely expensive!) with larger pictures. Eviivo's interface with Google Hotels, Airbnb and the other major OTAs is pretty impressive and simple to use. The interface with the credit card payments, rate management, reporting and diary are pretty impressive. I cannot stress enough how wonderful their customer service is. The "chat" function is even available on Saturdays. We are very, very happy we stayed!!!
Amazing booking engine with larger pictures. Great interface with all the major platforms. Amazing reporting.
It was a very difficult start. Training was non-existing other than some videos old and outdated with horrible audio.
Can be questionable
It provides the basic needs of any reservation software system. Being able to record gift certificates is a plus and the overall interface of it is pretty simple to understand and navigate for the most part. You're able to adjust room prices and minimum night stays and the reports aspect of it is decent too. You can customize the colors to differentiate payment statuses which always helps as well as customize and label colored flags to tag specific reservations all on the occupancy map.
The system is sluggish and very slow at loading anything. I've logged in from different computers and laptops, but it's not my personal laptop or desktop at work or my friends desktop that is making the system slow, it's the system itself. There is an update always going on and every update so far has not made the system more functional in any way or improved it by any means. I believe at one point that one of their updates had actually made the software worse. I don't like how it saves the same guest information over and over if that particular guest uses an outside third party website to make their reservations. It should be able to recognize the information and pull up that guest. It just makes it difficult to see thousands of names under the Guests Tab if you're wanting to search for a particular guest and it pulls up 10 duplicates of the same person with the same last name of the person you are looking for but with a different first name. That duplicate basically takes up the whole screen making you have to scroll until you find the guest name you're actually looking for.