LiveChat Erfahrungen

Gute Anwendung für den täglichen Gebrauch

Vorteile:

Es gefällt mir die einfache Bedienung und das gute optische Design.

Nachteile:

Der Preis dieser Anwendung finde ich ein wenig zu teuer.

LiveChat is Reliable

Kommentare: Overall my experience with using Live Chat is positive.

Vorteile:

I like every aspect of the Live Chat feature.

Nachteile:

There's nothing I dislike about using LiveChat.

A versatile App

Kommentare: It has been one of the greatest apps that I've ever used to interact with customers and the fact that we're able to send the chat transcripts give an incredible peace of mind to the clients

Vorteile:

You can easily share files with customers, send links, or even schedule meetings - you can also set up canned responses to answer common queries. It's also great that you can transfer chats between agents, which is helpful if your business has multiple departments with different specialties (or mostly because customers tend to request to speak to an agent) It is also important to note that the messages have a layout that is similar to Facebook/messenger. the queued chats are displayed in a column on the left panel, while you can focus on a chat in the center panel. Additionally, there's a right panel where you can see all the details of the customer that you're currently helping (sites that they've visited, their device, their browser, if they're a returning customer or not, etc.)

Nachteile:

It can be pricey if you have several agents - there are multiple plans based on how many people you need to go live - One of the basic ones allows you to have 14 people at the same time (including admins, so this can reduce the number of agents that'll be assisting a customer))

Live Chat has been Reliable in helping people meet query online

Vorteile:

It has been possible for query to be corrected via live chat any issues with banking , site , technology can be corrected woth the help of love chat

Nachteile:

It takes alot of time for someone to reply or respond to your query which is Always dissatisfying most times

Great product, works and easy to use.

Kommentare: Good

Vorteile:

Easy to set up. Integrates well and is a fair price.

Nachteile:

Could be a it cheaper. Could be a bit cheaper. Not in Canadian dollars.

Excellent facility

Kommentare: Great system used daily to share so much information. Used in collaboration with hubs

Vorteile:

Ease of use, speed it runs to get an instant connection for response. Helps with so much, communication, customer support, product knowledge and much more. You get transcripts too

Nachteile:

Nothing really but would be nice to have options of more sound notifications when a message sent or times out after low usage

Real time problems, real time solutions

Vorteile:

We interact with hundreds of platform users per week and it can be overwhelming to analyze all these conversation. This is where livechat is the best at what it does. We interact with the customers in real time and can analyze these chats at a later time. The ease and the layout of the platform is a great pro.

Nachteile:

The only con is the pricing as it is charged per agent and when you have a team of 4 agents, it can get pricey.

Customer Services Saver

Vorteile:

Can be integrated on website and app. additional plus to SMS. custom customer segmentation to help in future targeting and know your audience

Nachteile:

If you want better security features, it will be quite expensive.

Software that connects people in live.

Vorteile:

LiveChat is very easy to use. It has user-friendly interface. And simplifies my daily work. I can solve problems with the help of this software.

Nachteile:

Sometimes it has bugs. But not often, so it doesn't get inconvenient.

Very good, very high quality, but expensive.

Kommentare: I am completely satisfied with what I experienced. Probably one of the best systems of its kind on the market.

Vorteile:

You can see that a lot of time and effort has been put into its development. The user interfaces are well thought out and everything works as it should. Among the many other features, it was the Chat that really caught my eye.

Nachteile:

I cannot complain about the product itself. The pricing could be more affordable.

This feature is very easy to use and it helpful for the customers and time savier and more efficient for your needs

Kommentare: its very posive expirience with live chat users find it is very easy to use, convenient, and effective

Vorteile:

customers can simply click on a chat button on capterras websites to start a conversation with an agent.

Nachteile:

capterra is constantly updating its live chat features

Live Chat Software Review for Office Communication

Kommentare: Live chat software is a powerful tool for office communication, offering a range of features that can improve team collaboration, communication, and productivity. Its real-time communication, accessibility, notification system, collaboration, and searchable chat history make it a popular choice for many teams. However, its potential for distractions, security risks, miscommunication, lack of face-to-face interaction, and overreliance are potential drawbacks to consider when deciding whether live chat software is the right tool for your office communication needs. It is important to weigh the pros and cons carefully and consider the specific needs and preferences of your team before implementing live chat software.

Vorteile:

1. Real-time Communication: Live chat software provides real-time communication between team members, allowing for quick and efficient communication.2. Accessibility: Live chat software can be accessed from anywhere with an internet connection, making it easy for remote team members to stay connected with the rest of the team.3. Notification System: Live chat software typically has a notification system that alerts team members when new messages are received. This feature ensures that team members do not miss important messages.4. Collaboration: Live chat software can be used for collaboration, allowing team members to share files, links, and other resources in real-time.5. Searchable Chat History: Live chat software typically has a searchable chat history, making it easy to find previous conversations and information.

Nachteile:

1. Distractions: Live chat software can be a distraction for some team members, especially those who are easily distracted by notifications and messages.2. Security: Live chat software may pose security risks if sensitive information is discussed over the platform without proper encryption and security measures.3. Miscommunication: Live chat software may lead to miscommunication or misunderstandings if team members misinterpret messages or tone.4. Lack of Face-to-Face Interaction: Live chat software does not provide face-to-face interaction, which can be important for building relationships and understanding tone.5. Overreliance: Overreliance on live chat software can lead to a lack of in-person communication, which may hinder team bonding and creativity.

LiveChatInc Review

Kommentare: We are a 3rd party company using LiveChatInc app as our platform to serve our industry, and its been great. I tried several others, and there were functions I liked, but in the end, we came back to LiveChat because of their ease of use, support, and some unique capabilities other chat companies didn't have. There are a couple of important changes we would love to see to make it more customizable, but overall, I would recommend it highly.
I've tested at least 4 of the "top" live chat apps out there … and we came back to this one, as it was the best overall.

Vorteile:

First of all the Support team is very friendly and helpful. This is key and they have always tried their best to help, and were open to my feedback on improvements that could be made. It is very easy to use, very intuitive. Has some unique features I've not found in other live chat apps (example: auto greetings to customers are personal, and come specifically from one of my live chat experts. Other platforms I've used, it sends a generic auto invite, and the customer has to ACCEPT to chat, before they are connected with an agent. We have compared, and this one feature makes our take rate (customer engages in a chat) much higher, due to it being a personal invitation by one of our reps.

Nachteile:

The biggest one is the inability to customize Visitors window for our staff. An older version (which we still have to use) used to allow you to set up specific columns of info on each visitor. This way you could see how many times they visited, were invited, refused, etc… without having to click on each visitor to see this info. If you have a lot of visitors it is impossible to click on each of them in a timely manner and know whether to engage in a conversation. This is a big one that needs updated soon. It has taken a long while to have auto invites work properly on all mobile platforms (iPad, iPhone, tablets, etc). It still isn't possible on all, but on most devices now, customers will get a pop up if you send an invitation to chat. Wish you could set up a second Auto Invite (ie. at 1 minute into the visit, an auto greeting is sent … if declined, at 4 minutes, a second one is sent). Unfortunately, not possible. When you send a personal invite, it classifies it as a CHAT, even if the customer doesn't chat with you. So the archives get filled with "blank chats" that you have to leaf through. All of that said, besides the first one, it is still the best live chat app out there, in my opinion. Fingers crossed the Visitor view options will be changed back soon, to allow it to be more customizable for customers.

Apps for everyone!

Kommentare: We love LiveChat. The availability of the apps that span across different operating systems is a huge bonus and was what initially drew us to the program. Our customers love the program going from chat to form, as they can contact us when we are not available to answer a chat. While the price is a little higher than other live chat clients, this one is worth the price because of the use by multiple agents on a single license. This sold us on the program, and we will continue to use it until it is no longer supported. It’s definitely worth it.

Vorteile:

Apps. Many other live chat options do not include apps, especially not ones that work across both Android, Apple, Mac, and PC. It’s handy in case you are not in front of a computer or have to go from a Mac to a PC, then you have access on both. The fact that multiple agents can use the program (though only one at a time per license!) is very important. Many other live chat programs allow only one per person. This adds up quickly when you have more than one agent. The ability to change the website widget from a chat to a form is great on weekends or after business hours. This allows customers to be able to contact you without having to wait for business hours.

Nachteile:

The only slight con is the cost of the product, but this is offset by the ability for multiple agents to use one license, as long as only one is logged on at a time. To do the same with other programs, you would have to purchase more than one license. So, the cost is justified, but there is still the initial sticker-shock. If the price were a little bit lower, we would be able to purchase two licenses and have two people on at the same time. However, the ability to have more than one person use the license makes it seem like we have loads of agents on at the same time. We did experience one or two bugs, but the tech support was able to fix them quickly so that we were back online within minutes.

Good value but lacks some key functionality and integration

Kommentare: Livechat gives us the ability to engage more directly with visitors to our site. It has certain functional limitation which my team find frustrating, however for the price that we pay, it is still good value.

Vorteile:

Livechat has provided a really useful platform for us to get started with livechat provision on our site. The chat interface itself is easy for agents to use. It is also inexpensive compared with other similar platforms.

Nachteile:

There are some important features missing or lacking. Spell check within the livechat itself is crucial for agents to ensure we are always putting our 'best foot forward', while trying to respond quickly to visitors. The automated greetings are great but lack the ability to set logic within the conditions, meaning I don't have quite the level of control I would like over the greetings. The CRM integration has also been difficult to implement, and hasn't worked well for all our agents. Which has caused some issues with manual data entry and some lost data. This integration is crucial to our workflow. The customer service has, overtime, become much more automated and it has therefore taken me longer and been more frustrating to get solutions to issue that I have come up against. While the platform itself has improved in functionality through the time i've been using it, I find the customer support has become less helpful and personal.

Only gotten worse over time..

Kommentare: Great for connecting with customers... When it actually works.

Vorteile:

Okay, I really loved this software at first. But then they started to change and add things, and every time they have something technical going on or update their software, the app stops working on my phone. With zero resolution from their 'technical team'. In general, the software idea is great, but the execution and functionality aren't so great.

Nachteile:

I have had technical issues with this software too many times now. The first time when they updated their app and software, the app stopped working on my phone. I contacted the tech team and they had to restore me to the older version in order for it to work. Later on, just recently, same thing - app stops working, I contact technical team and they can't do anything and tell me it is my phone.. Even though nothing had changed with my phone. I grew up around professional technicians my whole life, and am well aware of how these softwares work, and the technical team honestly does not know what they are doing there. This, this created an issue where I cannot provide the adequate customer service I need to for my business. I am switching to another chat provider next week, have had enough of the issues with this one. Not worth the money when there are better chat softwares out there.

Livechat exceeds our expectations.

Kommentare: Livechat is an invaluable tool that enables seamless communication with potential clients across various mediums of their preference. Its integration within my department has significantly enhanced our interactions, leading to higher satisfaction rates among first-time clients and reduced query resolution times. Moreover, Livechat serves as a powerful tool for converting interested prospects into paying clients, further contributing to the success of our business.

Vorteile:

The Livechat team consistently delivers exceptional support, which has greatly enhanced our experience with the software. They promptly address any challenges we encounter and continuously provide valuable resources to optimize our usage of the Livechat platform. Moreover, the extensive range of high-quality features available to us sets Livechat apart from being just a helpdesk solution. Our utilization of Livechat has expanded beyond expectations, thanks to the outstanding features it offers.

Nachteile:

The addition of a lifetime ban feature is highly necessary to effectively handle trolls. The current option to ban individuals for only a few weeks falls short when dealing with persistent trolls.

Livechat exceeds our expectations.

Kommentare: Livechat plays a crucial role in our workflow for acquiring sales prospects and converting them into customers. Its use has significantly reduced our response time to address customer service issues, resulting in much happier customers.

Vorteile:

Livechat offers an array of exclusive chat tools such as message sneak-peek, eye catchers, and targeted messaging for our customer engagement activities with our app users. It also brings together our preferred messaging apps under a single platform by integrating them with Livechat, thus enabling customers to initiate engagement with us through their preferred messaging app. A further result of Livechat's vast integration capability, we are able to elevate a chat conversation with a customer or sales prospect to a voice or video call for efficient sales engagement.

Nachteile:

When it comes to helpdesk solutions, I would consider Livechat to be an essential software. It has not only met our business expectations but also exceeded them, in my opinion.

Great tool for online customer service support

Kommentare: One of my favorite features is being able to train the bot and see exactly what FAQs the customer are asking. We believe the more readily available we make information customers need the better service we offer. Specific to LiveChat, we love interacting with our customers in real time and not making them wait on an email reply.

Vorteile:

This software took some time to get set up. We started with Chatbot and only after implementation did we realize we needed Live Chat addition subscription to be able to interact with customers live. Then for the full ticketing features we wanted, we also added on Help Desk. The software does what we want but the total price added up to more than we initially expected. So far it's been great for our rapidly growing company. The story for the Chatbot is a work in progress. However, we believe we are able to provide a higher level of service to our customers who are all around the world. One of my favorite features is being able to train the bot and see exactly what FAQs the customer are asking. Another feature we love is interacting with our customers in real time and not making them wait on an email reply. It's also great that we can assign tickets directly to the person who can solve their problem reducing overall response time to the customer.

Nachteile:

We started with Chatbot and only after implementation did we realize we needed Live Chat additional subscription to be able to interact with customers live. Then for the full ticketing features we wanted, we also added on Help Desk. The software does what we want but the total price added up to more than we initially expected.

LiveChat Review

Kommentare: It's been positive overall, aside from dealing with privacy concerns for GDPR, such as IP address collection and lack of admin controls for this feature. While many visitors do not use chat, some do, and those that have used it have found it very helpful, and it has resulted in some additional conversions that may have not occurred otherwise.

Vorteile:

- Ease of setup - Reliable operation - User-friendly operational/agent interface - Ability to customize pre-questions to gain consent for personal info collection, etc.

Nachteile:

- Support for options to increase privacy protection of site visitors (ie, for EU GDPR compliance) could be better. For example, disabling IP address collection requires a special support request and then it is entirely removed. It would be much better if IP address enable/disable was an admin-controlled setting that, if enabled, would only remove the last octet of the IP address (like Google Analytics does for IP anonymization) so that geo info could still be collected but without the precision that would create a personal info privacy concern. - Blocking of bot-crawlers from the customer/visitor list is desperately needed, as they present a nuisance to agent operations. - The clearing of the customer list info seems to occur at random/unpredictable points in time -- this should be explained and there should be a button to allow manual clearing of the list by the agent. - The customer/visitor view options should include an "all current visitors" option so that all current visitors , whether invited or browsing, can be seen in one view. - Filters should be expanded to work for all fields, and should be persistent and be able to be saved so that switching views or restarting the application does not cause filter setups to be lost. - There should be a master enable/disable setting to deactivate LiveChat when desired, without the need to go into Wordpress and disable the plugin. -

LiveChat - Great Communication with our Customers

Kommentare: Overall, this has solved a huge hole in our business - communication with our customers. We have been using LiveChat for over 4 years, and I wouldn't consider switching to another platform. The customer support we have received from LiveChat has been A+.

Vorteile:

LiveChat has been a staple of our business for many, many years. We continue to use this software on a daily basis to stay connected with our customers whether we are in the office or away. When in the office, we stay logged into LiveChat to easily chat with our customers to help them navigate our site or answer any questions they may have. When away, we utilize the software to allow our customers to message their questions. You have the option of setting all the notification settings tailored to your communication style with your customers. And, you can easily add, change or delete employee/users from your account. Additionally, you can set different levels of access based on these employees.

Nachteile:

The price is a bit heftier then other competitors. Pricing is based on number of users to the account. Besides this, I have never experienced something I didn't like with the software.

Livechat gives us a professional look.

Vorteile:

I like the simplicity of the Livechat interface ,and this is a major factor while I adopted the program as my startups customer chat solution. It is affordable, which is very cheap when compared with the enormous benefits we have gotten from this program over the last one year. I like the Livechat customer support department. The support team have continuously served my startup very well. We get responses to our queries instantly via chat messages and the support team also forwards us periodic write-ups guiding us on newer ways we can use Livechat ,to grow our business. I am provided with daily and periodic stats and metrics which easen the process of measuring the performance of my customer care team.

Nachteile:

Livechat is just the real deal. However I am not overly impressed with its mobile app,I will like to see a better improved mobile app. which will remove the need of always having to access Livechat from a desktop or laptop computer to make major changes or customization.We should be able to do everything from the mobile app.

Simplified Customer Support with LiveChat

Kommentare: Awesome tool to resolve customer requests at all times. But, sometimes I avoid logging in to avoid distractions from the pop-ups of the incoming new messages.

Vorteile:

Ability to resolve our client issues, even when our mail server is down. I can always use it on my laptop, tablet, and phone, allowing us to provide a 24 hours support. It has been a very useful tool to our organizations as a majority of our clients prefer to use this. With LiveChat, you do not have to worry about sending a request or response to the wrong email address.

Nachteile:

When we have an influx of requests, LiveChat is very slow, and most customers have to wait for long to be attended to. Sometimes if you refresh the page you might lose your current conversation. Sometimes, it can be a distraction, if new requests keep pooping up on my desktop window.

Livechat is essential for our operations.

Kommentare: Livechat provides us with a simplified and low-resource cost way to engage our customers enquiries across multiple sales channels. Livechat ensure that our sales team is always a click away from potential customers.

Vorteile:

Livechat daily data summary notifications are crucial to having a snapshot idea of the day to day performance of my team , as regards responding to customers enquiries across our product mobile applications and every social media platform where we use Livechat , as our helpdesk solution. The data summary sent by Livechat provides information like the total number of chats our agents attended to over the past 24 hour period, the number of missed chats , percentage of satisfied and dis-satisfied customers etc

Nachteile:

There is no feature that I will like to see, that Livechat does not already provide. For myself and my team , I think we are happy with the quality that we have been able to extract from Livechat.

With LiveChat we can serve our customers in real time

Kommentare: This tool has helped us to meet the demands of our customers in record time, being able to respond to their requests through different channels such as live chat. The different integrations that allows other software, makes it a very complete software to have a fluid communication with customers. This software has allowed us to improve communication with our clients, it allows us to be aware of their needs in real time. Its learning curve is very low, which allowed us to get the most out of it in the shortest time possible. Undoubtedly highly recommended.

Vorteile:

I like the chat that we can use on our website, responding in real time to customer requests and questions. The software is very easy to use and very intuitive. Its reports are quite complete, with all the relevant information of incidents and reports.

Nachteile:

Although it is a plus that it has a mobile application, the truth is that it lacks many of the functions that its web version has, which makes it impossible for me to use it in the same way as if it were on the computer, with all its functions and tools. We had a hard time installing the software and making it work 100%.