NAPA TRACS Erfahrungen

Benefits of NAPA TRACS

Kommentare: I really like Napa TRACS. Anytime i need to access invoices or estimates i can simply hook up to my laptop and move forward. I didn't need to buy any special electronics to utilize the product. Being able to let the consumer see how professional and sophisticated the software looked was a huge bonus and made my store even more appealing.

Vorteile:

Being able to look up VIN's and license plate numbers really help in accurately identifying a vehicle.

Nachteile:

Some small glitches may occur, so you need to check your invoices before you finalize anything. Really not that big an issue, since you should be double checking anyways.

Be careful

Kommentare: The base program is great-lots of changes from legacy to enterprise-some good some not-many useful features from legacy not in enterprise-NAPA doesn't seem to be interested in suggestions from users-would recommend test driving before buying

Vorteile:

works pretty good to do daily repair orders-has some very nice features to run my business-help desk has some of the best people ever-they know the product-usually get things done properly and quickly so you can carry on

Nachteile:

For over 8 years I have been promised that "soon Tracs will allow industry wide ordering that works well" Not true! Unless you order 99% of your parts from NAPA you will not be happy. Every time I contact Tracs to find out when there will be a fix I'm given another excuse-in their defense I am using the software at no charge right now but I would much rather pay them and have the product they promised to deliver.

Feels built for Windows 95

Kommentare: Overall, it is probably one of the least functional programs I've ever used. It's a great idea and was probably the best option a decade ago but it could use a full rebuild

Vorteile:

It's nice that it keeps track of customers, their vehicles and the repair history. I also like being able to order parts directly from the program.

Nachteile:

The software feels like it was built for old computers and has just constantly had new code dumped on top. We have issues with it nearly every day and frequently have to have support come through remote viewer and reinstall it. It has a million different functions and tools but only a very small percentage of them actually work.

Great selection of parts for cars

Kommentare: Overall great experience to get parts as needed.

Vorteile:

I like the fact that they have a great selection of parts.

Nachteile:

Sometimes inventory and delivery can be an issue.

Love Napa Tracs and the support behind their product is amazing!

Kommentare: My work orders and invoices look more modern, professional. We are able to search not only NAPA but all parts vendors on one screen and see their availability. I am able to run many reports and have help customizing to my shop . All the way from the TRACS rep, conversion team, daily access to the National Trainer and the support hotline, no other company offers that support. I have an amazing team behind me. Well done NAPA and NAPA TRACS!

Vorteile:

It is up to date, user friendly, invoices and work order look professional with my customers, integrates well with many other software/products. As Tracs users, we have access to the National Trainer, [SENSITIVE CONTENT]DAILY (Mon-Fri). Also the support team behind Tracs is very knowledgeable and helpful. They are awesome. We used Mitchel 1 for 20 years and I am so happy we switched to Napa TRACS!

Nachteile:

I have asked for some features with Accounts Receivable. I have been told they are working on those and it will be in an update soon. The best part is if you work with the National Trainer which to my knowledge no others have to offer, they listen, will help in anyway they can and they work to improve their product constantly!

Tracs has been good to us! Was a little overwelming to get started because it can do so much.

Vorteile:

The things we like are the ability to make estimates that are complete and ready to turn into repair orders that are already finished when the car arrives. All aspects of the work order are modifiable at any time. Notes are easy to apply and sub estimates stay in history. It is easy to export to Quick Books. The support team has been able to keep us up and running. Our rep. is great! he is there for us when we want to take Tracs to the next step, or if we have a crisis. (such as a computer crash Friday night and a new set up on Sunday)

Nachteile:

It would be nice if you could open multiple windows or history RO's over top of each other for clip board pasting or searching history. would be nice to look at history RO's and be able to open the parts items and see where they were purchased. Would be nice if Pro link would not close until you closed it while working on a repair order. Would be nice if the labor estimator had a more detailed menu (more choices)

NAPA TRACS

Kommentare: The longer I use, it is getting easier to use, I would not want to go back to writing out tickets.

Vorteile:

Being new to a SMS in a small repair shop , it saves so much time invoicing and quoting jobs.

Nachteile:

Living in a very rural area, we don't get the hands on help to learn new system, but tech line is very helpful.

Parts inventory game changer

Vorteile:

Ever since switching over to NAPA TRACS our inventory control has never been better.

Nachteile:

Lack of part numbers from other vendors.

Amazing platform

Vorteile:

I love how easy it is to look up parts and order them .and how reasonable they are.great customer service

Nachteile:

Nothing yet that I have discovered that I haven't liked

Administrator

Vorteile:

Very useful Auto Shop Management System. and It is up to date.

Nachteile:

Not reply to customers E-mails. lack of customer feedback.

Is a good program. It could be a lot better.

Kommentare: For the most part, the program isn't too bad. It is relatively user friendly. In the "Cons" block is a list of issues that were noticed and some ideas that could make the system more user friendly.

Vorteile:

The Schedule is easy to use. Ordering parts is very easy. ROs are clean and easy to read.

Nachteile:

Shows another workstation in WO when they are not Unable to edit Part number Shows zero communication to order (1 on RO, 0 on PO; none in stock) If unsaved "New" RO is Open, will Default to that one when trying to start another New RO Anytime a RO is started, it should generate an appointment block Under "Appointments" tab, allow limiting to a single day. Receive all open PO’s at once Can’t drag an item to the bottom, sometimes have trouble dragging the bottom item up Put key tag number box in appointment window An option to not print “repair notes” on job ticket Merging vehicles sometimes erases the history of vehicle moved Better highlighting of which Sub-Est is open When doing a “history” search, after taking action (invoicing) going back to the search list, it is not updated, (still shows as a repair order) Canceling a RO should delete the appointment When adjusting price, amount does not highlight. Needs more info when VIN decoding (is it 4X4 for example) Automatically save and close a RO after __ (20?) minutes of inactivity. Show how the backup is progressing A real nice addition, be able to highlight text At times, the system moves very slow and freezes, requiring a soft restart of TRACS. This can cause all updates to a RO to be lost.

After receiving a new territory rep for Tracs, we are much more at ease with the program.

Vorteile:

Program operates as it should, territory rep has helped immensely with getting our unused/unprogrammed portion working after many years. It pays to have a local person to help with questions and help with programming setup.

Nachteile:

Tracs has been pretty slow with changes in the software over the years. Probably because they relied on their parts sales people to recommend changes. Our territory Tracs rep has been tremendous getting us up and running better. I agree with another reviewer that we should be able to incorporate google calendar into Tracs, the schedule in Tracs is very hard to use, I would like to be able to add who and what I want without creating a work order. Tracs needs to have a direct link in Tracs for VIN Decoding instead of in ProLink. I have stopped using the NAPA Mobile App Vin Decoder due to its inaccuracy. Parts ordering could be improved with other suppliers besides NAPA.

Tracs review

Kommentare: Its good about keeping up with invoice and mechanics but its all the time not responding and you have to shut it down and restart the program

Vorteile:

Keeping up with invoices and keeping up with mechanics that does the jobs

Nachteile:

The pricing on Tracs does not match the over counter price at my local Napa store, Tracs is always not responding Tracs does not look up vin numbers right, Tracs is very slow

Needs to be updated

Vorteile:

I like that Napa is integrated with the software. It makes my job of making estimates easy.

Nachteile:

I get the most frustrated that I can only use one window at a time. There are times that while making an estimate I will either have a customer come in to pay or the phone rings and I need to get in another window. This forces me to end what I am doing so I can help the customer.

Needs work

Vorteile:

Napa Enterprise is a good software to use to manage small business and easy to use. The work order management is a great system and is a huge improvement from Napa Legacy.

Nachteile:

Big downer is when receiving payment you can only receive one payment at a time and you must type in the amount to receive. Napa Legacy would auto fill in the amount with the customer balance and after receiving payment you could select another customer. Napa Enterprise makes it so you have to exit the payment screen and reload it to select another customer. Slows down receiving to a crawl.

Great product

Kommentare: I have used TRACS for 20 years and have been a power user and attended training and have even participated in assisting the support team troubleshoot and correct issues. Everyone I have dealt with these past 20 years has been friendly and helpful. The features and benefits as well as the overall ability of the software to perform all needed activities is amazing. Very few users can even comprehend how much TRACS can accomplish.

Vorteile:

I use most every feature TRACS. The ability to connect, look up parts, transfer them to the work order and transmit the order is excellent. The support has been awesome since the first day. The TRACS team is constantly updating features.

Nachteile:

There are always things that some user may want and others may never use but the support team tries to add features when available to meet your needs.

Happy but some room for improvement

Vorteile:

I like being able to check the parts at the NAPA store, I also like the capability to look up the times for the labor estimates.

Nachteile:

I do not like to have the caps lock on all the time and I would really prefer to be able to see on the invoice when customers have made multiple payments and what the final total is when telling them it is done and not have to figure out what payments they have made and what their balance is.

More defined

Kommentare: We love the overall Software easy.

Vorteile:

I love the Enterprise reports to see where our money is going.

Nachteile:

The invoicing side is slow to many steps, mouse clicks

Helpful

Kommentare: Good

Vorteile:

Records keeping and ordering parts and checking

Nachteile:

Intermittent problem and sometimes doesn’t work

Tracs review

Vorteile:

I like the ability to pull up another work order while working on other ones

Nachteile:

I would like to delete part numbers that are incorrect

Why does a review need a title?

Vorteile:

I have never used another shop management system before TRACS, the update from TRACS Legacy to TRACS Enterprise went well overall. I had more headaches updating our 3rd party integrated services than the TRACS update itself. New schedule view is great.

Nachteile:

Why was the in program browser build on Internet Explorer instead of Edge, Chrome, or Firefox? With IE any time the browser hangs it freezes the whole program. Auto linking of Tech-Bay, or allowing the schedule to view by tech instead of by bay. Allow a client to kick another client out of an appointment, or don't have an appointment also lock the work order.

Powerful but needs some tweaks to be competitive with newer products

Vorteile:

Its a very powerful software that is very underutilized

Nachteile:

ability to scan to ro. ability to have a separate accounting/ hour matrix for comebacks and warranty work. integration with other card processing machines. built in vehicle inspection reporting system

Awesome

Kommentare: The technical support from the Napa tracks rep is amazing

Vorteile:

Easy to use At first it was complicated, but then after I learned it, it's very easy and very convenient

Nachteile:

I wish it was able to go online so I can access it from home to go over invoicing and pricing

Tracs Opinion

Kommentare: Tracking invoice profits and other KPI's.

Vorteile:

Parts lookup to invoice integration. Payment processing via 360 integration. Customer history. Back Office integration with Quickbooks and TRACS.

Nachteile:

Program seems to slow during use during the day. Do not like having to restart server this frequently. No other programs we use require this. TRACS should be able to fix their "Memory Leaks" issues. Would like a more robust time clock capable of tracking payroll similar to Labor profit management.

napa tracs

Vorteile:

Software is easy to use. Doesn't take long to figure out how to use it. Makes it very easy to see what you have done in the past for a customer. You can create multiple estimates for a customer, and as they approve them just transfer them right to your work order.

Nachteile:

When you are creating estimates for a customer they are tied to the invoice that you created them on. If a customer decides to do a job later you have to go back through your past invoices to find where the estimate is.