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Über Eaglesoft
HIPPA-konforme On-Premise-Praxismanagementlösung, mit der medizinische Einrichtungen Patient*innenakten, Zahlungen und mehr verwalten können.
All in one window, unlike Dentrix. Easy to use and has a ton of features that do not cost extra.
How slow it can be at times and error messages.
Nutzerbewertungen filtern (149)
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Nutzerbewertungen filtern (149)
In Betracht gezogene Alternativen:
Only Software for Dental
Kommentare: It's great. We have used it for years and see no reason to switch
Vorteile:
It is the best software available for general dental professionals. Everything is easy to do and there isn't anything my staff can do that I am unable to undo. The settings allow for each user to have different access to things.
Nachteile:
Eaglesoft is currently not cloud based. We have to have a physical server to use this software.
Antwort von Patterson Dental Supply
vor 3 Jahren
Thank you for your review of Eaglesoft! We are happy to hear how it is helping your team and practice. If you ever have any questions or need additional training please contact our Patterson Technology Center Support Team at 800-475-5036. If you are ever interested in exploring cloud software, Patterson Dental also has Fuse cloud-based practice management software and we would be happy to review it with you.
Best Dental Software
Vorteile:
1. User Friendliness 2. Acceptance of max dental insurances 3. Easy to learn
Nachteile:
None so far ! We are liking it and the customer service is awesome
Antwort von Patterson Dental Supply
vor 5 Jahren
Hello! We are glad to hear that you are loving Eaglesoft! Thank you for your feedback and we are happy to answer any future questions that may arise.
Started as a great product but not keeping up to date
Kommentare:
Our office worked with Eaglesoft for 20 years. We had ups and downs with it, but generally speaking it was user friendly and had good functionality. It did lack in the ability to create customized reports. For the last few years, we did not feel there had been many updates to the software and it never seemed like any requests/suggestions for upgrades were addressed. The issue with having to use non-supported MS Office 10 was frustrating to say the least. Glitched at times with
Vyne for our electronic claims as well. Two months ago our office converted to a cloud-based software because of our opinion of the lack of updated technology and upgrades to ES.
Vorteile:
Eaglesoft has many great features and it is generally very user friendly
Nachteile:
It is a server-based system that does not seem to be keeping up with the times. For example, the most recent version of MS Office that it is fully compatible with is 2010; which is not supported by MS any longer. It is also only compatible with a very select few printers and scanners.
In Betracht gezogene Alternativen:
Eagle Soft
Kommentare: User friendly and simple/clean user-interface. Definitely recommend.
Vorteile:
The software is easy to use and easy train other members of our team. Extremely user-friendly. The interface is also clean and modern.
Nachteile:
X-rays uploading and loading takes some time. Also, confirmation and reminders options are not reliable so we had to sign up with a third party company.
Antwort von Patterson Dental Supply
vor 3 Jahren
Thank you for taking the time to share your feedback! We love hearing that you find it extremely user friendly like so many of our other users. Also, we are happy to share that the latest Eaglesoft update resolves the x-ray upload/load times - please contact our support team to learn more and complete the upgrade.
My excellent experiences with Eaglesoft's service team have made me a loyal customer
Vorteile:
I have tried, and used, many different dental practice management software systems, and I have concluded that Eaglesoft is by far the best system on the market. It is both easy to use, and user-friendly. The customer service, support, and live help features are outstanding - the staff are friendly, very knowledgeable, willing to work with you and very effective at solving problems. Updates are released regularly, and they often include great enhancements. Eaglesoft has a lot of features and capabilities; it is great to have them all in the same system and able to be easily integrated with other applications we use. Using Eaglesoft saves our practice a lot of time, money, and headaches.
Nachteile:
There are definitely some enhancements that should be made; my office has put in quite a few enhancement requests recently. There are some issues with editing insurance company information and sending claims that need to be worked out a little better. I wish it had better capabilities in tracking financial and performance metrics, as well as making that data more accessible and in a friendlier format. I am also not impressed with the time clock, and have recently decided to use a time clock system that is included in the human resources management system we use. That is another improvement Eaglesoft could make - have more human resources capabilities, or perhaps have Patterson create a human resources application that integrates with Eaglesoft (like RevenueWell for patient management).
Not intuitive
Vorteile:
It has all the bells and whistles needed to run a practice
Nachteile:
There are so many ways to get to the same point. So complicated.
Antwort von Patterson Dental Supply
vor 3 Jahren
Thank you for your review. We have a full team here to support you at Patterson Dental with any questions you have about Eaglesoft. Please contact us at 800-475-5036 and we can address your issues and help you understand the best shortcut options and how to navigate easily within Eaglesoft.
An absolute necessity
Kommentare: Our overall experience with Eaglesoft is positive, and just like any program is not without downfalls. But the benefits of Eaglesoft definitely outweight the negatives, as there aren't too many.
Vorteile:
Eaglesoft does allow us to do many things that simpler dental software cannot, and most of that starts with reporting. There are many comprehensive reports that allow us to see what is going on throughout our practice, including but not limited to: production, collections, insurance, accounts receivable. The list goes on. But most importantly, this allows us to keep track of everything that's going on with our patients, from a clinical and administrative perspective.
Nachteile:
Customer support with Eaglesoft is severely lacking. Every time we experience any issues are bugs, we are politely told to deal with it until the next software update. But they do make it very difficult to do updates.
The better of the dental software available, in my opinion.
Kommentare: EagleSoft has been not only exceptional with teaching the user how to run their software, but they have gone above and beyond to implement strategic tools to ensure your success in its application. Within the software, you are given an opportunity to use a practice-mode, where the user can input information into the program without it interrupting the company's actual patient records. I never felt like I got lost in the software and could not find a way out, whether it was on my own accord or with the help of a readily available support staff.
Vorteile:
This was by far the easiest dental software that I have learned to use in the healthcare field. The software interface is simple and straightforward, which helps when you are new to the software and have not quite memorized where everything is. The one feature that I found to be the best and most helpful for myself was the patient charting portion. I have used other software where this has been an issue in the past so it was refreshing to have this specific part flow so effortlessly.
Nachteile:
There were no areas within this software that I found to be subpar or unhelpful to me throughout my use of it. It would be wrong of me to even say that I found something within this software that made me like it less, because in all honesty there just was nothing I did not like about it.
Antwort von Patterson Dental Supply
vor 4 Jahren
We truly value your positive feedback and are happy to hear you are loving Eaglesoft. We are here for you if any future questions should arise. Thank you!
Eagle Soft in your Dental practice
Kommentare: Overall, it helped me get my jobs done. I could follow the patient from the waiting room, to exam room, to checkout, without ever having to move. It had amazing pre-set notes to help out assistants who were just starting out as well. The bonus to using this software in my office, is that it was the main software I was taught while in dental assisting school, so I was able to follow it much easier. Also, this software is promoted a lot in the dental world. When you hear of another one, it's extremely new to you, because chances are you've never heard of it before. But eaglesoft, everyone knows!
Vorteile:
I enjoyed the color coordination that the software offers. This is one of it's features that make it a little easier to figure out it's navigation. It has an excellent ability to be compatible to many different forms of equipment through out the dental office.
Nachteile:
The font is the most aggravating thing that I had to deal with while using this software. I did not like the layout, and how small the font was during the typing of clinical notes. I felt like I spent a lot of time correcting things, simply because I could not see it well. This was also years ago, and they may have added the choice to adjust this by now.
Eaglesoft
Vorteile:
It was very easy to learn for someone who had no experience in the dental field. It had plenty of features to keep us organized and running effectively even with transitioning patient files from paper to fully electronic. Excellent for a small dental business!
Nachteile:
Very little to be disliked. Graphics could be more appealing and other small things like that but overall functionality is excellent.
Eaglesoft
Kommentare: Overall is easy to learn software, great for keeping patient's data. All the staff like it and if the support wasn't discontinued in Canada most likely we will not change it. Also customer service was on great level, always fast response on support when we need it.
Vorteile:
Financial tab- easy to navigate through all financial transactions, filters in account to enter criteria as period of time of payments or patients on same account. Also reporting is super clear- Production, Adjustment, Collection! Treatment plan reports, report by procedure codes are great. Report for certain period of time can by done by the end of the day/ month/year (closing reports) or by specific date. This way you can have perfect accuracy in data. Another great future is the calendar window pinned on the left side of the screen which easy can take to a different day.
Nachteile:
Cancelled appointments go to so called Quick Fill List and is the only one option to create a contact for incomplete treatment. Also the notes on this appointment can be deleted any time, they are not permanently saved and do not carry the information of who did it and when unless entered manually- but then once again this info always can be deleted.
2nd worst dental software on market
Kommentare: I have now been using this dental program for two years with two of the three offices that I manage and since I know four dental programs (Cloud, Dentrix Soft-dent, and Eagle soft) I am very unhappy with the design of this program and the lack of corrections with the updates since they have had two updates with barely and valid or needed changes even after my hundreds of phone calls and suggestions. I feel whom ever made this software had not enough dental knowledge when it came to the front/back office and the actual service workings
Vorteile:
ease of scanning paperwork certain reports are very helpful task manager helps to remind staff members of specific things that may need to be done.
Nachteile:
Claim processing/editing Service editing lack of Program compatibility Treatment planning Tabbing reports printing all open claims (It never prints them all) Also another suggestion any time an appointment is moved/Changed it should auto log in the notes whom did it to help larger offices save time
FOrmer Eaglsoft User
Kommentare: I am a huge fan of Eaglesoft. Very easy to use, extremely easy to learn.
Vorteile:
I think that Eaglesoft is one of the easiest, most concise dental office software out there. Practice reports, patient reports are easliy accessible for administrative purposes.
Nachteile:
One thing I'm not fond of with Eaglesoft is the rescheduling of appointments, I think there could be a better, quicker way of doing that.
Antwort von Patterson Dental Supply
letztes Jahr
Thank you so much for taking the time to share your feedback! Please feel free to contact our support team for some tips on how to make rescheduling appointments easier.
EagleSoft Software
Kommentare: I felt Eaglesoft was a little complicated but I did like that the payments went directly to the procedure that was done for that payment.
Vorteile:
The best part of Eaglesoft is that it puts the payments directly to the procedure that you were paid for.
Nachteile:
It was a very complicated program to learn and took the office a few months before everyone was comfortable using it.
Antwort von Patterson Dental Supply
vor 2 Jahren
Thank you for taking the time to leave an Eaglesoft review! Payments that write directly into Eaglesoft save so much time for our customers. If you ever need additional training or have any product questions our Support team and Certified Technology Advisors are here to help!
Eaglesoft
Vorteile:
Claims submission was easy and user friendly
Nachteile:
Reports are hard and not easily customizable
I Prefer Dentrix
Vorteile:
I like that this program has all the same options as Dentrix
Nachteile:
It is not as easy and user friendly as other programs.
Antwort von Patterson Dental Supply
vor 5 Jahren
We are very sorry to hear that you are having issues. We understand that switching to new software can be challenging. Eaglesoft is designed with user-friendliness in mind and there are many shortcuts and streamlined workflow steps to simplify your daily tasks. We want to make sure you are getting the full value of Eaglesoft and want to address your concerns. At your earliest convenience please contact us at 217-540-3857.
Best with later versions
Vorteile:
Very user-friendly and lots of video tutorials on the Patterson website. The opening screen is very easy to navigate and self-explanatory. I find that if you've ever used any other dental software you will find your way around the software. There's a lot of icons that are very helpful and can be used as shortcuts.
Nachteile:
It could look a bit cluttered if you don't know what each thing is for. There's a lot of different many that can get confusing if you don't know what they're for. Also if you don't subscribe to any of their add-ins there's a lot of extra icons and options that are useless
Looking for dental software? Look elsewhere.
Vorteile:
Very customizable but sometimes even that isn't for the best. I am able to assign colors to each provider and employee but I cannot get the software to stop prompting us to "change to prescription paper" or "change to regular paper" when printing. Too many auto pop-up all over the software that are not able to be turned off.
Nachteile:
Treatment planning is a nightmare. We're a big office and present major treatment needs. It is not uncommon for our treatment plans to include 20+ services and this software does not make that easy. Very tedious to enter and prioritize. The software will not auto correct posterior and anterior fillings based off the tooth #. Also, there is no reason I would not want to write clinical notes and treatment plan at the same time, it doesn't make since for those features to be in 2 different places within the software. Also, adding patient family members has to be done very delicately, especially when they have Insurance.
Excellent Software!!
Kommentare: My overall experience with eaglesoft has been amazing! If you have any feature you are trying to access or changes you would like to be made to improve your office management you will be pleasantly surprised that Eaglesoft has really thought of everything!
Vorteile:
This is the easiest software I have found for dental scheduling, billing, accounting, charting etc. Eaglesoft is so functional and has so many expanded features to it, it really makes the office run so smoothly!
Nachteile:
I haven’t run into anything that a quick call to customer service couldn’t fix.
Not a recommended software
Vorteile:
This software is great for scanning documents and there is a great task manager that comes in handy when reminding other employees to finish some thing.
Nachteile:
The claim processing was awful, and so was treatment planning. There needs to be a "paper trail" of appointments and when they are moved. There was an appointment rescheduled and none of the employees remember doing it. If there was a "trail" we could pin point when and who spoke with the patient.
Eaglesoft is our every day tool!
Kommentare: I love Eaglesoft and am so grateful that all the offices that I have worked with use Eaglesoft. It is easy to learn and use! Love the live chat and FAQ!
Vorteile:
Scheduling and treatment planning is so easy with Eaglesoft!
Nachteile:
Nothing I would change at this time! The live chat helps with any questions that may arise.
Antwort von Patterson Dental Supply
vor 3 Jahren
Thank you for sharing your feedback! We are happy to hear you have worked with Eaglesoft in all of your offices and that you love scheduling and treatment planning!
WORST DENTAL SOFTWARE- I REGRETED BIG TIME
Kommentare: I have been using numerous Dental Software , and Eaglesoft are the MOST ANNOYING and RIDICULOUS of all. We have been having so much problem from day one till now. It DOES NOT WORTH IT for the money , and 10 years of disaster with this software.
Vorteile:
ABLE TO SEE 6 MONTHS AHEAD which is easy to schedule pt.
Nachteile:
Ridiculous OVERALL, take 10 steps to get to a window or function. Too many block, hard to navigate.....
Great Software for all Dental Offices!
Kommentare: Easy to use, easy to learn. Great!
Vorteile:
What I like most about this software is that if you hover over the patient's name on the schedule, it tells you a lot of info about the patient including his age, medical conditions, etc. Very easy to view radiographs with just 1 click of a button. And to top it off, EasySoft actually has patient reminders built into it. So what a plus!
Nachteile:
The layout of EagleSoft looks pretty "old school" and could use an improvement in that aspect. It functions fine but it just doesn't look very appealing.
Eagle soft is pricey but is is awesome and worth the money
Vorteile:
Ease to flow from one page to the next. The X-rays. are clear and have good quality. I like the dental charting format and split screen option to view. Top notch in my opinion in functionality and format.
Nachteile:
I really don't have a con with this system as I am pleased, if I had to pick something I would say it is more expensive and is pricey.
Eaglesoft is good
Vorteile:
-Streamlined look. -all integrated functions (imaging software, camera, etc) -has instant messaging for operators to front communication -great help from help desk people
Nachteile:
-proprietary equipment recommended for better integration -cost...it was expensive when i got it, annual fee to maintain system -i wish we could get custom reports