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Über ClearDent

Eine komplette Managementsoftwarelösung für Zahnarztpraxen, die Planung, Bildgebung, grafische Darstellung, Perio, Praxisanalyse und mehr umfasst.

Erfahre mehr über ClearDent

Vorteile:

Cleardent is packed with features, and a secure software for dental offices. There's also an app, which can be used on your phone or ipad to access the schedule for an additional fee.

Nachteile:

Unable to double click on items in drop box to preview the appointment.

Bewertungen zu ClearDent

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,4
Kundenservice
4,5
Funktionen
4,3
Preis-Leistungs-Verhältnis
4,1

Weiterempfehlungsquote

8,5/10

ClearDent hat eine Gesamtbewertung von 4,4 von 5 Sternen basierend auf 112 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (112)

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

One of the best Dental Software

5,0 vor 5 Jahren

Kommentare: Overall great experience with product and their customer service is beyond expectations.

Vorteile:

I liked many things about this program. Has all the features you need for a dental office. Also has support to be paperless. I love how I don’t need to write on paper anymore. Remote login also allows to view your schedule at home or anywhere. I’ve been using this program for the last year and I love it

Nachteile:

They should come up with an app so we can use that to remote access instead of using a browser. Also make sure you have strong internet connection because when the patient fills out of medical history on the iPad it sometimes gets disconnected if the internet is not strong

Dawn
Office Manager in Kanada
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Office Manager: Using Cleardent 6+, chartless for 4 years. Victoria BC office

5,0 vor 5 Jahren

Kommentare: My overall experience is very good. But just my few of my cons that I find frustrating.

Vorteile:

Love the right click option to access all areas of the computer chart!! Easy to use, easy to learn. Lots of options that we haven't even begun to learn and never seem to have time for. Great that ClearDent has the option to customize per practice. The reports that I produce are very helpful. Support team is great, if someone cant help with the problem they do call back.

Nachteile:

Ledger is a bit frustrating for my front end ladies, I don't find it difficult but the ladies at the front do and the patients definitely don't understand it. So requires to much explanation. I don't like the patient screen (no matter where in the program you are), it does not show the doctor that the patient sees on the top tab anywhere. Only in the personal screen. We have 4 dentist in our practice and it would be VERY helpful if the doctor they are registered with shows up at the top tab where there name is. In the insurance info screen, you offer the option of putting the fiscal year in for there plan. But soon as the year turns over the computer defaults to the calendar year. VERY frustrating, because now all the trouble we have gone through to collect accurate insurance info and put this into the persons insurance tab is now useless. So now all estimates are wrong and treatment planning is wrong if the patient is trying to stay with the confines of there plan limit. And it becomes a financial nightmare and angry patients. Wish that you could do minimal customization in the insurance tab. Eg: if a procedure is not covered on the policy the option was there to put that into the insurance screen somehow to immediately transfer that cost to the patient when submitting. EDI does not always give you a EOB sometimes just a acknowledgment. The small visual screen when submitting that the front end sees when the office is chartless. That could be a bit larger.

Lucia
Dentist, practice owner in Kanada
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Software review

3,0 vor 6 Jahren

Kommentare: Fair to good experience for basics, fair to poor for more complex requirements. was oversold on the capabilities, costs and ease of use. Even though software has multiple excellent futures, daily straggles and frustrations shadow the positive experience

Vorteile:

some of the sections e.g billing and bookings are easier too maneuver that other softwares. ability to text patients is a very positive future

Nachteile:

charting and x-ray/imaging part is cumbersome. lots of limitations in the dental charting symbols and code selection. templates are limited in what can be done with them. imaging software is very weak and very frustrating to work with. medical and dental histories are very difficult to standardize, change and update; not compatible at many levels with different technologies. All extras that are claimed to come at start of sign up are always added at extra cost. Constantly told that something is not part of my chosen premium package and need to pay separately for things that should be included: e-mails, texts, addition of technologies etc. insurance payouts and entries are difficult in some instance if manual entries are required. treatment planning is difficult if multiple options are available for a patients etc, etc, etc.....

Antwort von Prococious Technology

vor 5 Jahren

Thanks for the review Dr. A. I understand all of your concerns and they are things that we are constantly working to improve. More, and better integrations, simpler plan options and the like are always a high priority for us. Hopefully we are meeting your needs right now and you will enjoy many more improvements in ClearDent over time.

Darlene
Office Manager in Kanada
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

SPEED IN CLEARDENT NEEDS IMPROVEMENT ,

5,0 vor 5 Jahren

Kommentare: Love the program, easy of screens and use and being able to get from one area to another . Good graphics , support seems better than a year ago . Love clearconnect . Need to know how to use it better . Patients are loving it .

Vorteile:

The functions are great , to see all information for patient information but a lot of clicking . Clicking from one screen to another . Pros ease of use compared to other programs .

Nachteile:

Wish there was a feature showing information missing from patient info area . Like no picture on acct in schedule . The scheduler should be able to show what info is missing on chart . Emails mobiles pictures with maybe a question make ? Meaning go to patient info screen to get . The Pre Med we have to put into each appt but if in the Medical or patient screen we clicked the button and when those patients came in their appts were automatically knowledged as Pre Med IMPORAMT . Other wise can be missed. Wish when in adjustment the notes category would automatically not be checked to show on statements patients don’t need to see any individual notes only for office . PREMED needs to be automatic on any appointment showing and ticked . Not as you are putting in the appt . Too much to remember needs to shows immediately. Would like to be able to get to deposit from schedule . Printing patient receipt have to say print 2x once money taken . Should just print automatically once $ taken and processed. Schedule should be able to get to screens in other areas as well as it is the main function . Would like an icon for insurance over 3 mos outstanding on acct or it goes to orange as we should look into a acct

Julie
DDS in Kanada
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

User friendly and nice design!

4,0 vor 6 Jahren

Kommentare: We are now able to view all EDI transaction/claims as they are kept in the patient file. We are able to send documents with encrypted passwords. We are able to do digital charting.

Vorteile:

Has options for customization, easy to use scheduling and billing. Great reports for accounting. Seamless integration for Sirona xray sensors. All insurance EDI transactions are kept in the patient file for future access. Easy to shorten & lengthen appointments by pulling up & down on the appointment. Easy transition from previous software. Great training!

Nachteile:

Unable to double click on items in drop box to preview the appointment. Few options for "grey notes" or Mark as it's labelled, would be nice to have color options & more customization. Unable to merge categories in documents for patient documents that were imported from previous software . Can only skip ahead + 1 mon, 3 mons, 4 mons, 6 mons, 9 mons or next day in calendar, would be helpful to be able to click skip ahead 1 week. It's too easy to "remove patient from database", extra security should be added. It's impossible to delete/move a document in a patient file if it was entered incorrectly after locked. Cannot choose email as preferred method of contact - only phone numbers. Preferred name doesn't replace legal name in schedule, it's added in to the appointment description but not bolded or another color to bring attention to staff. When a primary insurance changes or is removed from primary insurance holder, it still remains on other family members files, it should be removed immediately once primary has been updated. When exporting 1 xray, all existing xrays and photos are exported as well. Encrypted emails only have the attached document/file encrypted but not the email itself (can only encrypt documents/files - we thought the capability extended to any email sent through Cleardent). The fees to add on the option to text patienst is ridiculously expensive. When "confirming" appointments, the appt has a "C" but doesn't have the option to change color.

Antwort von Prococious Technology

vor 5 Jahren

Hi Dr. L, thanks so much for your thorough review! Sounds like ClearDent is working really well for you, which is fantastic. But, you do have a number of smaller issues that we may be able to help with. If you're open to it, you may benefit from a session with a trainer to walk you through how to handle some of things your struggling with, or show you a different way of doing things that could prove to be more efficient. If you're interested, give us a call at 1-866-253-2748.

Robert
Robert
Business Management Consultant in Kanada
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Comprehensive

4,0 vor 6 Jahren

Kommentare: We have been happy with ClearDent and our practice is 100% using it. From billing, scheduling, charting, and to do lists, it is all in ClearDent.
They pride themselves in the support and rarely do we wait to get in touch with a support person and 99% of the time they fix the issue.
Feature requests and improvements are less responsive, but still good. We do recommend ClearDent to our colleagues.

Vorteile:

It integrates well with all our equipment, digital radiographs, etc. Support is excellent, with any issues dealt with quickly so that we do not lose productivity

Nachteile:

You can 'see' the different modules and how they got added on to the base system - still all works, but not always as convenient or consistent as you would expect. The reporting modules are awkward and it takes a while to understand them, and they don't export well to something like excel so we can do other analysis. What you see on the screen, is not what gets printed and with older staff on the front desk that 'need' to work on paper, they often print something like a recall patient list not realizing it will be 50 pages.

Antwort von Prococious Technology

vor 5 Jahren

Thank you for your very flattering review, Robert. Great to hear that our hard work is paying off for your practice. Rest assured that we continue to work to improve our software even further!

philip
owner in Kanada
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

cleardent software

5,0 vor 5 Jahren

Kommentare: Scheduling, charting, billing, notes are all great! Very happy with this product.

Vorteile:

Cleardent is packed with features, and a secure software for dental offices. There's also an app, which can be used on your phone or ipad to access the schedule for an additional fee.

Nachteile:

The charting of restorations , is a bit annoying, as it charts it in the worst case scenario which rarely happens for buccal fillings etc.. Whenever the software is updated, there seem to be glitches for the next month.

Klaus
Office Manager in Kanada
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Love ClearDent

5,0 vor 6 Jahren

Kommentare: Benefits are the people who handle our support. I love how ClearDent is easy to use and learn. Team is an excellent support/trainer. I would like to have ClearDent visit or put out surveys on what offices would like changed within the software to continue to improve.

Vorteile:

ClearDent is super easy to use. It has a lot of helpful functions that other programs do not have. The best part of ClearDent is the support team. They are the best. Super knowledgeable, and if they do not have an answer for you they will find out same day.

Nachteile:

I would like icons that are clearer. I would like to be able to customize more within the software. I really do not like the charting area. It is slow and not easy to read. It would be helpful if it was more like a paper chart.

Antwort von Prococious Technology

vor 5 Jahren

Hi Dr. P. First off, thank you for your very positive review. We're very happy to hear that you've had a great experience with ClearDent. Second, I like your idea of using surveys to collect even more data around development requests from our customers. We will be looking into that!

Wilson
Wilson
Dental Office in Kanada
Verifizierter Nutzer auf LinkedIn
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

User Friendly

4,0 vor 6 Jahren

Kommentare: Overall it was a successful switch many years ago and the tech support has been very helpful to us if/when we run into any issues

Vorteile:

It is user friendly and has some nice features like tax receipts for patients, a field for patient photograph, and a search bar within patients files for easy access.

Nachteile:

Email signatures don't include our logo. And inventory manager needs help. No alerts available on low stock items.

Antwort von Prococious Technology

vor 5 Jahren

Thank you for your review! Glad you're having such a great experience.

Natalie
Natalie
Dental Treatment Coordinator in Kanada
Verifizierter Nutzer auf LinkedIn
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

User Friendly - Great Reporting Features

4,0 vor 6 Jahren

Kommentare: Over all great. My only concern is the time difference if there is an early AM issue customer support is not up to par on training which prevents solutions.

Vorteile:

Easy Charting, confirmation of patient appointments, reporting feature is top notch, great training support for all departments

Nachteile:

Recall System is not effective. Would like it to be taken from schedule not have to check a specific box.

Antwort von Prococious Technology

vor 6 Jahren

Hi Natalie, thanks for the review!

Evan
Pediatric Dentist in Kanada
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Cleardent

4,0 vor 6 Jahren

Kommentare: Even from three time zones away, we are able to get timely and helpful customer support.

Vorteile:

Built from the ground up to match modern app, program look and feel, as opposed to other programs that are trying to keep the look they had from Win95 not to alienate old users.

Nachteile:

It's not as well known and not taught at dental auxiliary schools. So almost all new staff will have to be trained on using it.

Antwort von Prococious Technology

vor 6 Jahren

Thanks for the great review, Dr. Zaretsky. We're very glad that you've been so happy with our software for over 2 years! You'll be happy to know that we are always working on our training options and partnerships to bring you more avenues for success!

Jaspal
Dentist in Kanada
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Pros and Cons of Cleardent

4,0 vor 6 Jahren

Kommentare: Overall experience has been positive, very few glitches or things that need corrected, but like any software it could use it's tweaks to functionality

Vorteile:

The charting is very clear cut and patient information page

Nachteile:

Need to be able to apply more than 2 insurances to patients as it is the new normal to have more than 2 insurances.

Antwort von Prococious Technology

vor 5 Jahren

Thank you for your review, Dr. S. We're very happy to hear that ClearDent is working so well for you and your practice. As for your "con," you are actually able to apply more than 2 insurances to a patient. Call into our support and they can explain how.

Ken
Dentist in Kanada
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good Software

4,0 vor 6 Jahren

Kommentare: It has allowed us to go completely paperless in our office. I like the integrated imaging program to simplify the usage.

Vorteile:

It is easy to use and down time is minimal.

Nachteile:

Digital forms needs some updating. iPad function needs some major improvement. It is just an expensive way to view the schedule at this time.

Antwort von Prococious Technology

vor 5 Jahren

Thank you for the review, Dr. P. Great to hear that our software is serving your practice so well. We are aware of the suggestions you've made and are working on some exciting improvements to address them! Keep an eye out for those in the near future.

Natalia
Dentist in Kanada
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Good

4,0 vor 5 Jahren

Vorteile:

I liked the ease of adding patients to the schedule and updating their personal information. Also, the predetermination interaction with insurance companies was done quickly and simply.

Nachteile:

I disliked that the interface couldn't be changed to one's preference as well as difference on the tooth chart wasn't shown on day-to-day procedures.

Antwort von Prococious Technology

vor 5 Jahren

Thanks for your review Dr. S. Glad you're enjoying our software, especially the scheduler!

Veronica
Office Admin/Treatment Coordinator in Kanada
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Clear Dent - Software

4,0 vor 6 Jahren

Kommentare: Scheduling is much easier

Vorteile:

- Modern Look - Ease of scheduling appointments - Many different ways to go about getting into the pts profile/bill the pt out - Charting is very easy to work with

Nachteile:

- Recall List - not user friendly - Reminder Email system flaws (pts not receiving them on time, them going out at the wrong time)

Antwort von Prococious Technology

vor 5 Jahren

Thank you for your review, Veronica. Glad to hear you are enjoying ClearDent and ClearConnect. The concerns you're mentioning with ClearConnect are not typical, so there may be an issue with how things are configured. Please give our support a call so that they can take a look.

Joanna
office manager in Kanada
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Cleardent Review

4,0 vor 6 Jahren

Vorteile:

All posts are done from the scheduler. Easy to attached family members and their insurances. eye-catching tags to show if patient owes money or needs pre-med or their case is returned from the lab.

Nachteile:

convoluted way to get to bank deposits, day end reports or month end reports

Antwort von Prococious Technology

vor 5 Jahren

Thank you for the review, Joanna. Great to hear that our software is serving you so well. Even better to see how likely you would be to recommend it!

Vivian
Dentist in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Comprehensive Dental Software

4,0 vor 5 Jahren

Vorteile:

I like that Cleardent is based in Canada. With more privacy laws in place, I don’t have to worry that back ups and patient information are being stored elsewhere.

Nachteile:

In some instances there are different ways to do things. Sometimes the methods are counter intuitive.

Antwort von Prococious Technology

vor 5 Jahren

Thanks for your review Dr. M. We put a huge emphasis on compliance. Great to hear our customers appreciate it!

Jean
Director in Kanada
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

SmileViews

4,0 vor 6 Jahren

Kommentare: user friendly

Vorteile:

Almost every body has the same program and it’s easy to understand and familiarity wise for new staff.

Nachteile:

needs to improve speed with regards to going back and forth to different screens.

Antwort von Prococious Technology

vor 5 Jahren

Hi Jean. Thank you very much for your excellent review! But most of all, thank you for the 10/10 in likelihood to recommend. That is the best compliment we can receive!

Wilfred
Owner in Kanada
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Cleardent ease of use

5,0 vor 5 Jahren

Kommentare: Cleardent is a good chart less choice. Many offices use Cleardent already, so it is easier to find staff that have used this software.

Vorteile:

The scheduler is simple to use. Ledger is easy to understand. Integrated charting and imaging makes it complete package.

Nachteile:

Still some minor bugs in system that still haven't been corrected 2 years later.

Paul
Dentist in Kanada
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Cleardent

5,0 vor 6 Jahren

Kommentare: I

Vorteile:

Each component of software is a separate entity

Nachteile:

Takes a while to figure out where all the buttons are.

Antwort von Prococious Technology

vor 5 Jahren

Hi Dr. H, thanks for the excellent review! Have you checked out our training videos? They are an excellent resource to help figure out the most efficient ways to use our software! https://www.cleardent.com/free-tools/training-videos.php

Luz
Patient Care Specialist in Kanada
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Practice Management Software

5,0 vor 6 Jahren

Vorteile:

ClearDent has great features including the secure exchange of patient information between offices which is a great feature when having multiple offices.

Nachteile:

It can be cumbersome to learn at the beginning and have to invest a few hours when training new staff members.

Philip
dr in Kanada
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

cleardent software

4,0 vor 6 Jahren

Kommentare: Much better than what I had before, which was paper charts.

Vorteile:

Pros: Ease of use, nice layout, great graphics, well organized.

Nachteile:

When you chart teeth, they automatically chart the entire buccal surface, which is annoying when you have to change it manually.

Antwort von Prococious Technology

vor 5 Jahren

Thank you for your review, Dr. C. Great to hear from customers that are so happy with our software. We're working hard to make even more improvements so that you'll be happy using our software over your entire career.

Elizabeth
office manager in Mexiko
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Best dental software

5,0 vor 4 Jahren

Kommentare: It has been amazing. The customer service team was so helpful with the initial set up and make asking questions very easy.

Vorteile:

This software is amazing and every dental office NEEDS this. It allows you to seamlessly run a fully paperless office and still keep track of all the bits and pieces you need to.

Nachteile:

You need to purchase add ons to get the full extent of what the software can do but it is so worth the extra costs.

Vijay
Owner manager in Kanada
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

ClearDent review

5,0 vor 5 Jahren

Kommentare: It has been great the staff really has helped us out when we have difficulties.

Vorteile:

The ease of use and the logical setup make it a great system

Nachteile:

Inability to determine active patients and other information necessary for valuation of practice metrics.

Sandy
Office manager in Kanada
Medizinische Praxis, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

User friendly software

5,0 vor 6 Jahren

Vorteile:

Very easy to use Lots of function Very smart design, u can do one thing very many different ways Great help support

Nachteile:

Like to have more marketing function build in, so we don’t need to purchase another software to do it.