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Über RoomKeyPMS

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Zeigt 57 Bewertungen

Joseph M.
Joseph M.
Vice President of Development in USA
Verifizierter Nutzer auf LinkedIn
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The Most Versatile PMS

5 vor 2 Jahren

Kommentare: This is the best PMS out there for my money. Opera is certainly the standard, but RoomKey does everything needed.

Vorteile:

I love how easy it is to access my hotel from anywhere. I travel often and working with a property management system that I can access from anywhere provides loads of benefits.

Nachteile:

The MAC interface was very frustrating, but it has since been developed a little better. I hope they develop their Apple product over time.

Natashia G.
Administrative Assistant in Kanada
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great For Large Companies

4 vor 10 Monaten

Kommentare: My overall experience with Roomkey however, has been good with the customer service and tracking my bookings well. Great program with room for improvement, need more flexibility, but customer service is friendly and helpful. I don't feel stupid for asking any question I have and the solutions are taught in a way I can follow easily.

Vorteile:

The customer service is unparalleled, lovely people, very helpful and informative. Lots of features and reports to run for what you need. Customizable for your individual business. Integrate with online platforms to get more customers.

Nachteile:

If you are a smaller business I wouldn't recommend this program, it doesn't have a different package option with less features so I'm not overwhelmed with things I don't need. It is geared towards bigger companies like hotels or corporate. Difficult to navigate the program, not ease of access. Reports are hard to read as well.

Antwort von RoomKeyPMS

vor 10 Monaten

Thank you for your positive review and feedback.

Paul B.
General Manager in
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

udating

3 vor 12 Jahren

Kommentare: Roomkey is easy to grasp most general areas. the finite idosyncrinicities can be a little difficult for a less computer literate person to understand but it can be trained into them.

Vorteile:

Katie Mclane with roomkey has been outstanding in her ability to help with any issues I have encountered.

Nachteile:

Elearn needs to be kept current with the versions of roomkey so that we can accuratly train new employees. whenever a new version comes out a complete list of all the changes made should be provided before the version comes out so that policies that may be affected by the changes can be reviewed and adjusted accordingly. the tokenization of CC#'s has created some issues. Having the "settle" button on the authorized transaction window is almost a nessesity for our property. there are issues with authorizations becomeing confusing for our guests and they think we have double charged them. Iknow that better training in this area does solve most issues but when new employees are just learning roomkey they make mistakes and the settle button can solve this.

Antwort von RSI Group

vor 12 Jahren

eLearn - we are currently working on making our online training library more user friendly by merging documents. This will make it much easier to find what you¿¿¿re looking for. As an example, if you were looking for a document on how to change your rates, you would go to the Rates Module Document and the table of contents will direct you to the section on how to change rates. Documents for new versions - We have started this process as of our most recent release. On all future upgrades we plan to send updated docs out a few weeks before the release date so that clients can learn about new features in advance and be better prepared to get the most out of RoomKey Settle button for Shift 4 ¿¿¿ This has been added in our new release.

Shelly L.
Owner & General Manager in USA
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Excellent Software at a Great Price & Excellent Customer Support

5 vor 9 Monaten

Kommentare: From the time I first contacted RoomKeyPMS to inquire about their software, which is over five years ago, to today, I have always had amazing customer support. Our property is tiny, only 14 rooms, yet they treat us as if we were their biggest customer. We don't get that treatment from most vendors due to our size.

Vorteile:

RoomKey PMS has all the functionality of large hotel chain software, but is easier to use and has a better look and feel to it. And you can't beat its value for the price.

Nachteile:

There really isn't much to improve for our hotel. It has all the bells and whistles we need, and then some.

Antwort von RoomKeyPMS

vor 9 Monaten

Thank you Shelly for your excellent review. If there is anything we can help with please let us know.

Ayu P.
Assistant Sales & Marketing Manager in Kanada
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Roomkey Worth the money and easy to use

4 letztes Jahr

Kommentare: Roomkey is worth the money investment. It has very nice customer support and easy to use. All our CRS systems work well with it.

Vorteile:

Very easy and handy to use Great customer support service Compatible with many CRS systems

Nachteile:

It would be great to have the mobile check-in with e-key function It would be nice to upgrade the rate loading calendar and setting

Antwort von RoomKeyPMS

letztes Jahr

Thank you for your review Ayu. It's a pleasure working with your team.

Anne-marie P.
Owner in USA
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Boutique Hotel PMS

4 vor 10 Monaten

Vorteile:

The software is well designed for small-medium sized hotels, the cost is low compared to other PMS relooked at. Lots of great functions such as Group Reservations, Add-ons to upsell on booking engine, Built-in booking engine, integrations with various POS and other software. The Forum is a great place to suggest improvements. The reason we picked it is because our city of operation loses electricity and internet often, and the Smart Files allows us to do check-ins and check-outs regardless. Offers all the great upgrades for hotels that need it to grow.

Nachteile:

Very few cons, but if I had to state a couple: Takes a long time to get a Mac version developed, only Windows. Integrations are pricey but there is a vast array to choose from. Antiquated MS-DOs looking platform, could use some updating. Just small things

Antwort von RoomKeyPMS

vor 10 Monaten

Thank you very much for the review. We strive to be a affordable PMS that is high-value. Please make sure to update free to RoomKeyPMS 10 for the updated modern look. Thanks for the feedback. Please don't hesitate to reach out if you need anything.

Mark E.
GM in USA
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It helped us grow

4 letztes Jahr

Kommentare: They were the right change for us when we switched. I didn't feel like they developed much for our use. Their development seemed to focus on products that cost money to implement.

Vorteile:

For the most part easy to use. There were several reports I liked a lot.

Nachteile:

no mobility to use the product. Groups sales had some issues. The product seemed slow compared to other systems.

Antwort von RoomKeyPMS

letztes Jahr

Thank you for your review. We always appreciate the feedback. We have recently launched a new mobile check-in and check-out functionality you may not be aware of that may address some of your mobile needs. You can see the details at: https://roomkeypms.com/products/mobile/

Verifizierter Rezensent
VP Revenue Management in UK
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great product to get started

4 vor 3 Jahren

Vorteile:

It is a strong and neat system that is easy to navigate, the information layout is clean and clear and the menu is great. The fact it is cloud-based is great as it can be navigated from anywhere.

Nachteile:

Some of the reporting could be advanced, saying that they need to work on the customer service as it is not very effective.

Verifizierter Rezensent
Software developer in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Bad pms system

4 vor 3 Jahren

Vorteile:

That it is a very simple system. There isn’t much to it

Nachteile:

The user interface is terrible. It looks so outdated and customer service is terrible

Shelle P.
Shelle P.
Principal in USA
Unternehmensberatung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great PMS for Independent Hotels & Property Management

4 vor 4 Jahren

Kommentare: A solid PMS system for a new hotel with mixed use inventory, a robust rate strategy and many amenities.

Vorteile:

RoomKey has robust features built into the basic package with affordable add-ons for numerous property types. The customer service and a support team that lives up to the sales pitch (which isn't always the case). It is a solid choice of PMS systems for independent hotels and small hotel companies not tied into proprietary PMS systems.

Nachteile:

I honestly have not come across any real cons. Perhaps the information provided, pre-installation, could have been more robust. The client I was working with to choose and implement was not very knowledgeable and likely could not have done the installation without our help.

Raeann T.
General Manager in USA
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

User Friendly

5 vor 2 Jahren

Kommentare: Along with the ease of use, the customer support of the friendly staff was a bonus!

Vorteile:

This was an easy transition from franchise mandated software to an independent hotel PMS. Our staff was able to learn in literally days. All the necessary reports and management tools were available as well.

Nachteile:

There were a few functions that I felt could of been more easily accessed, but overall the things I liked about the program outweighed the cons.

Antwort von RoomKeyPMS

vor 2 Jahren

RaeAnn, thank you so much for taking the time to leave an excellent review. We are pleased to hear that your transition to RoomKeyPMS was very easy and we really appreciate your business. Our customer support team are here for you anytime!

Charles B.
Operations Manager in USA
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Outstanding Customer Service

5 vor 10 Monaten

Kommentare: From start to finish, the company was helpful, friendly and knowledgeable. They listened to what we needed and because we are a non-profit and not the usual type of client to use PMS software, they showed us how to use the system to our advantage and worked with us on customizing some reports that we found necessary.

Vorteile:

As a non-profit organization, the combination of features and affordability made this product a winner. The platform is easy to navigate, the dashboard is very user friendly and if you don't know how to do something, there are hundreds of FAQs and How to articles with step by step instructions and screen shots to guide you. If you still need help, the customer service is exceptional. They are prompt, polite, knowledgeable and very friendly.

Nachteile:

I have not found anything that I haven't liked.

Antwort von RoomKeyPMS

vor 10 Monaten

Hi Charles. Thank you for the review. You and your team a pleasure to work with.

Jeannette C.
Operations Manager - Technical Support, Channel Management, Central Reservation Services, Payroll & Benefits in Kanada
Gastgewerbe
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Simply the BEST!

5 vor 6 Jahren

Vorteile:

The program along with interfaces are extremely easy to deploy and very, very user friendly! Their entire team are experienced hoteliers with warm, genuine and caring personalities. They take a personal approach in everything they do. They are continuously seeking ways to improve the product by reaching out to end users for feedback and beta testing. They also strive to ensure exceptional client services at every single touch point and beyond!

Nachteile:

The only thing I would say I find challenging; when we first began with the program a little over 10 years ago I had become very used to having one main "go to" person I worked with as an ideas and support person. This allowed for a great working relationship and a clear understanding of needs and wishes. Now there is a team and I don't know all of them as well and sometimes communication isn't as clear as I would prefer - this would be from both my side and theirs.

A. S.
Marketing Assistant in USA
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Provides everything we need and is constantly innovating.

5 vor 4 Jahren

Kommentare: Streamlined daily operations, ease of training new employees, allows us to successfully serve our guests very intuitively.

Vorteile:

Cloud-based, very user-friendly and easy to train, readily available training materials, accessible and attentive client resources, very responsive customer service, easy to manage and build any needed reports within the platform, allows us to integrate with all relevant industry software, provides ease and convenience to our daily duties, and constantly improving and anticipating the changing needs of our industry.

Nachteile:

There is nothing to report, any potential issue was solved quickly or worked around easily. They welcome suggestions for improvement, and I readily provide them.

Justin S.
Property Manager in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

management functions, set up functions, shift functions, night audit functions

4 vor 6 Jahren

Kommentare: Pros --There has been a lot of very nice features that have helped us serve our Guests better.
- The quick access to information on the home screen.
- Quick Check-in and Check-out processes
- Intuitive nature of the software (anticipates what the clerk needs to do next)
- Credit Card Processing has been extremely easy and user friendly. Shift4 Interface is great
- Functionality of the Rate Wizard has been tremendous. This has allowed our properties
to do more Revenue Management and Promotional Rates.
- The updates that happen so frequently are very nice. It feels like things are always being
looked at and worked on.
- RoomKey Insight page is very nice for getting certain reports/information.
- Advanced search is excellent
- Website Interface and online booking is good.
Cons --
- Reports seem somewhat sporadic. Arrivals and Departures reports do not have totals
there are a lot of good reports, but I believe the reporting could be better.
- No inventory for Guest Services (cots, cribs, etc.)
- Overbooking seems to be an issue that comes up a lot even if you are just going into a
reservation to make a change you always have to enable overbook if the hotel is filled.
- Overall the booking box and the rate box that needs to be checked can sometimes get
cumbersome for clerks especially when needing to scroll to look or change a rate in the
reservation.
- Packages are not very user friendly.
There are lots of additional items and things to discuss concerning the software. The above items obviously don't cover everything. Overall our organization is very pleased with the system and has been impressed with the customer service thus far.

Dawn V.
General Manager in
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Room Key Pays for Itself!

5 vor 12 Jahren

Kommentare: Overall recommendation, looking into RSI would be a benefit to any hotel looking to maximize their revenue, save time, use state of art technology for GDS, key cards, credit card processing, etc. It's truly a magnificent system and the favorite aspect of our front desk

Vorteile:

As a General Manager of 20 years in the hospitality industry I can confidently say our hotels performance is directly linked to Room Key. The technology is affordable; the staff at RSI is extremely cutting edge. Within the first six months of using RSI our occupancy went up 10%. Our staff honestly loves the system, front desk can be trained to take reservations and oversee check-ins within a few hours. The accessibility of having an online system allows us to work from anywhere at anytime. RSI allows us the maximize presence with the GDS by offering a two-way interface that is so easy to use and gives maximum control. We are a mid size property of 70 rooms that operates a year round occupancy of 93-95% with an average stay of less than 3 days. We operate extremely efficiently because of RSI. We feel passionate about PMS provider and the team that supports us.

Nachteile:

Well, in regards to the cons of the software, I guess there are a couple of things that I would like to see in future upgrades. We'd like to see the tape chart show a few additional days and we would like to enhance the logo imaging on the confirmations that we email out along with the fonts and overall design. We'd also like to add a function that drops held reservations with out guarantees after a preset time.

Chris B.
Director of Sales and Operations in Kanada
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

User Friendly and Exceptional Service

5 vor 5 Jahren

Kommentare: We have been using RoomKey PMS for a year now and it has been a great experience. The cloud based PMS allows me to connect to the property from anywhere in the world making it easy to access information or assist other users at any time. The interface is user friendly making it easy to train new employees on. The advanced user functions offer many solutions to revenue and property management. The reporting functionality is also pretty on point. No system is perfect or without issues but they have been consistently working on updating and patching them within the various modules as they arise. The support team has been amazing. Special mention to Margaux who has helped me through numerous questions and requests. The exceptional support we receive is what sets them apart from other systems we have used. I would recommend RoomKey to anyone who is looking to upgrade their PMS.

Sonia R.
Front Office Supervisor in Kanada
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Top Customer Support

5 vor 2 Jahren

Kommentare: RoomKey has many features and is relatively easy to use. Customer Support is excellent!

Vorteile:

There are a variety of uses and customer support is quick and helpful.

Nachteile:

Not sure why some updates change things that work for us. I.E. recent update does not save the last search name which was very helpful to us.

Antwort von RoomKeyPMS

vor 2 Jahren

Thank you very much for your review. We take pride in ensuring we are able to provide immediate support for our customers. We appreciate the feedback regarding updates and will coordinate with our development team for review.

Blair C.
Front Desk in USA
Gastgewerbe, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Good Product

4 vor 4 Jahren

Kommentare: Strong internet access is highly suggested to get better results on product use

Vorteile:

Positive note about this product is that it is very easy to use and it very user friendly-- I love the menu because its simple! This software operates in the cloud so access is from anywhere you have internet

Nachteile:

The product itself is outstanding. I've use this product and sometimes trying to get through customer service may take you a while.

Wanda C.
General Manager in USA
Gastgewerbe, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Awesome Customer Service and Support Team!

5 vor 8 Monaten

Vorteile:

The software is user friendly, and easy to manage when it comes to reports.

Nachteile:

Housekeeping side of the program can be enhanced.

Antwort von RoomKeyPMS

vor 8 Monaten

Hi Wanda. Thank you for your positive review. We are planning some enhancements to our tablet/web-based housekeeping module. If you haven't started using this module please let us know at support@roomkeypms.com so we can get you setup.

Frank S.
Owner/Manager in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

Roomkey is the cornerstone of our growth

5 vor 6 Jahren

Kommentare: Our property has been using Roomkey since 2011. At first we wanted a simple front desk PMS to track reservations, check-in/out, and print confirmations. Roomkey Basic sounded like the right product at that time. As our business grew the demands changed. We now use Roomkey Full to implement group bookings, corporate accounts, & city ledger. We just made the choice to connect via GDS recently after it was too much overhead with the amount of reservations coming in from OTAs. Our room revenue has grown by 25-30% and Roomkey was the cornerstone. Since the initial training in 2011 I've been utilizing their constantly up-to-date resources in PDF guides and youtube videos. Recently, I purchased a 4 hour training session to touch base with all the changes Roomkey has had since 2011. This training session was completely worth it. For instant help they have a wonderful support team that always helps me fix any problems I come across. Roomkey isn't a stagnant PMS solution. They are always evolving and redesigning their product. The movement of change is good and the direction they are heading towards only makes the use it Roomkey easier. Great product. Great support. Great pricing. Why wouldn't I be on with Roomkey? Special thank you to Chris Mackenzie. Haven't forgotten all the help you've done in the past.

Niveesha H.
General Manager in USA
Gastgewerbe, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Awesome Support

5 vor 6 Monaten

Kommentare: Support is awesome! specifically [SENSITIVE CONTENT HIDDEN]

Vorteile:

I like that the software is intuitive, easy to use and easy to train.

Nachteile:

There are a few things that the system is not capable of doing that I am use to with Opera and OnQ.

Jayesh P.
IT System Admin in USA
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung
Quelle: SoftwareAdvice

Easily one of the best hotel management systems in the market.

4 vor 3 Jahren

Vorteile:

You can track your hotel's data from anywhere around the world due its cloud based system. The amount and different types of reports you can generate can give you a better idea of how efficient your hotel runs.

Nachteile:

The UI needs improvement. It can better managed to show you important information. The system tends to have a lot of bugs and tech support is generally called.

Charles S.
General Manager in USA
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

RoomKey is a good product, but we find the program a bit much - even the Lite version!

4 vor 6 Jahren

Kommentare: As a small property [22 Units and few amenities], the multi-level program is actually more than we need, but the other struggle for us is it's Approach to "The Guest Service Experience".
Because this PMS is based on the Accounting Mode, it's bookkeeping strictness creates hurdles for us who use it who are not 'Bookkeeping' savvy. [Although our Accountant loves it!] As a result there are several functions where it takes extra steps to accomplish a simple task all the while our Guests wait! Granted there are some features we really do like!
Other PMS products used in the past were in my experience easier to navigate!

Antwort von RSI Group

vor 5 Jahren

HI Charles, Thank you so much for taking the time to comment on our Hotel PMS. We are extremely pleased to hear that your Accountant loves the bookkeeping capabilities of our product! We appreciate that not all properties require the same features but work to build and evolve our PMS to make both our hoteliers and their guests lives easier. We welcome you to contact us with any specific feedback we can take into consideration while we evolve our product to see if we can improve your experience.

Henry S.
Vice President - Revenue Management in Thailand
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

A good product for our type of hotel - versatile and some very good components.

4 vor 6 Jahren

Kommentare: Their system has been deployed across all our hotels in Thailand, Philippines, Indonesia and Japan and one of the nifty functionalities is our ability to select a repeat guest profile irregardless of which country they are booking. It also allows us to be more flexible in pricing (tiering of rates), tracking of production numbers for corporate and wholesale accounts; able to customize reports and export to excel for further mining; a very good maintenance module enabling us to track works (and costs) being done in rooms and throughout the hotel. Able to merge duplicate customer profiles. Responsive customer service section and great trainers. Their BI Reports section continues to grow in scope and in-depth reporting - enabling us to better understand our customers and demand. The only major downside of this software is that it doesn't support multi-language - however in saying that their new version (web & cloud based) will have that ability. Can't wait!