RoomKeyPMS Erfahrungen

Great PMS for very small Inns

Kommentare: Good for a very small B&B or Inn.

Vorteile:

The software is very light and cloud based. The PMS is easy to use and the customer portal has a lot of documentation if any users have questions.

Nachteile:

PMS is missing an extract for revenue reporting and a report scheduler for automatically emailing daily sales reports as well as reservations OTB reports.

Excellent system for our mid sized property

Vorteile:

The system is user friendly, very easy to set-up and navigate throughout the different options. The booking engine is seamless and they make it easy when working with our other vendors. In the four years that I've been working with their sales support staff, I've developed a level of trust to just turn them loose when I have another vendor that needs their help, no need for me to be the middleman. The support system is literally the best I've ever been around in my 33 years in the hospitality business. I can't give them enough kudos for how they respond to issues and get the problem solved and frankly, most of the time it has been user error on our part.

Nachteile:

I have not encountered any that we haven't been able to solve.

Service Has improved greatly! Thanks

Kommentare: Overall very satisfied, and pleased that they seem to be getting better!

Vorteile:

The support has gotten much better recently and seam to be much more responsive and knowledgeable. The instant feedback feature is also greatly appreciated The online platform is great for working GM and regional directors on the move!

Nachteile:

Some user features can be improved, ie rate wizard, and multiple group reservations.

Great Customer Service and Functionality

Kommentare: I have compared products over the last 3-4 years. While there are some enticing features offered by competitors, I have not been able to find another company which can deliver everything RoomKeyPMS can offer, nor can they do so at the same price point.

Vorteile:

Fully integrated with OTA's and our website Ease of use Excellent support staff Integrated Housekeeping scheduler

Nachteile:

I'd like the capability to schedule housekeeping the day before. Minor frustrations with glitches which require front desk agent to log out and log back in

Customer service

Vorteile:

We are an independent boutique hotel that has been using Roomkey PMS since 2014. This cloud based system is very easy to use and for new Front Desk Agents easy to learn. The customer service is top notch, especially Adam who is always very patient and responsive.

Nachteile:

Would be nice if the system can work on Apple computers and Ipads

Happy Customer

Vorteile:

Easy to learn and navigate. Able to work remotely.

Nachteile:

I do not have any issues with RoomKey, at this time.

Great Support Service

Kommentare: Great PMS to use every day.

Vorteile:

Roomkey is user-friendly, and if you ever get in a jam there is always support online with step-by-step instructions or contact live support, the techs are so knowledgeable, friendly, and most of all patient. Shout out to [sensitive content hidden] for all your help, you guys are the best!

Nachteile:

Entering rates on groups can get a little tricky.

Excellent Tech Agent- [sensitive content hidden]

Kommentare: My experience is always fantastic because of your agent [sensitive content hidden], always there to complete any errors or support needed

Vorteile:

The support! [sensitive content hidden] is great asset to your team. Due to the fact that he knows your system and can easily fix an issues when prompt to. You should promote him, but he needs to be our tech agent forever.....

Nachteile:

Takes to long to load and you cannot put a reservation in for more than 3 months without it glitching

Solid support every time in need

Kommentare: [sensitive content hidden] is a true pro, well versed in Roomkey's inner workings. Super friendly and always working on the solution. And a follow up call to check in to see how we are managing. A true asset!

Vorteile:

Quick access to a savvy tech support person

Nachteile:

The fact that we had to find out issues through our own discovery, no flags or warnings

Bad pms system

Vorteile:

That it is a very simple system. There isn’t much to it

Nachteile:

The user interface is terrible. It looks so outdated and customer service is terrible

Phenomenal Customer Support

Vorteile:

Customer support is incredible! Team is always helpful, knowledgeable, prompt to respond. [sensitive content hidden] resolved my hotel's issue immediately, had great follow up, attention to detail, and went above and beyond!

Nachteile:

Strategy changes require several steps to complete

Customer Support

Kommentare: There customer support team is TOP TIER!!! You are not placed on lengthy holds waiting for someone to finally answer the call. When you speak with anyone from the support team, (especially [sensitive content hidden]), they are always pleasant and easy to talk to. They understand your questions and are very knowledgeable of system and are willing to walk you through the steps to fix/correct any issues you may have.

Vorteile:

RoomKey is fairly easy to navigate. The "Search" tab is super helpful when locating a guest reservation. The "Help" tab has all sorts of information and trainings available.

Nachteile:

I would like to see a function that separates the different rate codes, and show each guest that is staying under for instance the Corp. Rate or VA rate, not just on the in-house screen. Like you could research past guest that stayed under the Best Available Rate, etc.

Fantastic support!

Vorteile:

Roomkey PMS is very user friendly. However, when I do run into an issue I use the chat support and [sensitive content hidden]ALWAYS helps me out right away. The customer support from [sensitive content hidden] is TOP NOTCH!! Always professional, friendly, accurate and kind.

Nachteile:

None that I can think of. Their new cc system processes is great.

Exceptional Customer Service

Kommentare: What I like the most is their customer support. I've spoken with [sensitive content hidden] and he's consistent in providing excellent customer service. He made sure all issues are fixed.

Vorteile:

User-friendly. Interface is good as you'll easily be familiarized.

Nachteile:

Well it has certain limitations but overall its still good.

Outstanding Customer Service

Kommentare: From start to finish, the company was helpful, friendly and knowledgeable. They listened to what we needed and because we are a non-profit and not the usual type of client to use PMS software, they showed us how to use the system to our advantage and worked with us on customizing some reports that we found necessary.

Vorteile:

As a non-profit organization, the combination of features and affordability made this product a winner. The platform is easy to navigate, the dashboard is very user friendly and if you don't know how to do something, there are hundreds of FAQs and How to articles with step by step instructions and screen shots to guide you. If you still need help, the customer service is exceptional. They are prompt, polite, knowledgeable and very friendly.

Nachteile:

I have not found anything that I haven't liked.

Room Key Pays for Itself!

Kommentare: Overall recommendation, looking into RSI would be a benefit to any hotel looking to maximize their revenue, save time, use state of art technology for GDS, key cards, credit card processing, etc. It's truly a magnificent system and the favorite aspect of our front desk

Vorteile:

As a General Manager of 20 years in the hospitality industry I can confidently say our hotels performance is directly linked to Room Key. The technology is affordable; the staff at RSI is extremely cutting edge. Within the first six months of using RSI our occupancy went up 10%. Our staff honestly loves the system, front desk can be trained to take reservations and oversee check-ins within a few hours. The accessibility of having an online system allows us to work from anywhere at anytime. RSI allows us the maximize presence with the GDS by offering a two-way interface that is so easy to use and gives maximum control. We are a mid size property of 70 rooms that operates a year round occupancy of 93-95% with an average stay of less than 3 days. We operate extremely efficiently because of RSI. We feel passionate about PMS provider and the team that supports us.

Nachteile:

Well, in regards to the cons of the software, I guess there are a couple of things that I would like to see in future upgrades. We'd like to see the tape chart show a few additional days and we would like to enhance the logo imaging on the confirmations that we email out along with the fonts and overall design. We'd also like to add a function that drops held reservations with out guarantees after a preset time.

Simply the BEST!

Vorteile:

The program along with interfaces are extremely easy to deploy and very, very user friendly! Their entire team are experienced hoteliers with warm, genuine and caring personalities. They take a personal approach in everything they do. They are continuously seeking ways to improve the product by reaching out to end users for feedback and beta testing. They also strive to ensure exceptional client services at every single touch point and beyond!

Nachteile:

The only thing I would say I find challenging; when we first began with the program a little over 10 years ago I had become very used to having one main "go to" person I worked with as an ideas and support person. This allowed for a great working relationship and a clear understanding of needs and wishes. Now there is a team and I don't know all of them as well and sometimes communication isn't as clear as I would prefer - this would be from both my side and theirs.

Review

Vorteile:

I like some of the functions, and how easy it is to use.

Nachteile:

I feel that there needs to be some upgrades to the software

RoomKeysPMS Review!

Kommentare: Overall our experience has been wonderful. We are able to schedule lodging with ease, as well as booking conference rooms when we have staff events, marketing functions and parties/gatherings in our industry.

Vorteile:

We love using RoomKeysPMS for scheduling of our employees when we travel for our business. It has made things so much simpler and affordable

Nachteile:

We have struggled with the rate shopper function, and comparing pricing for our various vendors

Review RoomKey

Kommentare: Not very convenient for hostel type accommodation, more suited to hotel properties. Customer service is very poor, difficult to get answers to many questions.

Vorteile:

not a lot

Nachteile:

customer service

Owner Review

Vorteile:

The main menu is very easy to use and layed out in a good manner

Nachteile:

The manager at our condo bought this software to help manage rentals. I own one of the units. I cannot block out the unit for my own use. I get a software database error. I have been complaining about this for about 1 year. I got an automatic reply back from the room key PMS saying they opened a bug report. Never heard anything back. They manually blocked out the fall as I asked. Now, I need to block out something 6 months from now - same software error. The code doesn't recognize my last name as the owner. Sounds like someone forgot .toUpper to me.

Worked Great our needs as a small company

Kommentare: Good

Vorteile:

We didn't need all the bells and whistles of a more expensive PMS, and this was a good fit at the time.

Nachteile:

It wasn't really customized for the extended stay aspect of our business

Operations Manager & Front Desk Manager

Kommentare: Program is maturing and getting better...
Customer service is excellent, which superceeds any complaints!

Vorteile:

System is fairly quick and managable

Nachteile:

Needs A LOT more adjustments/upgrades. Isn't "manager override" friendly or permissions are either too free or too restricted for clerks, there is no middle level of what they can and can't do. CITY LEDGER NEEDS ATTENTION!!!

RoomKey Review

Kommentare: Runs our hotel/condo. Operates in the cloud so access is from anywhere you have Internet connection. Great tool for front desk personnel and also reports for daily, monthly and annual information. Has an output for data for the condo owners. Can also link to OTA's for increased Web presence.

Vorteile:

Easy to use and captures information for data capture

Nachteile:

Some entry is cumbersome but once you learn the steps it's ok

It's been great to work you're company.

Kommentare: We've been with you since around 2008 I believe and love how much the software has developed. I like the fact the the software is constantly being updated and has many integrations with other platforms. I also like that I'm kept up to date and given different recommendations.
What I would like to see is a stable Mac and Ipad version of this software. Many of us use Mac's and it's a bit frustrating having to go to use a windows machine to gain access to the software. I'd also like to use this on the go, so an mobile / Ipad version of the software would be very helpful. Everything else has been good.