GymMaster Erfahrungen

Incredible Customer Service

Kommentare: I had an incredible experience with GymMaster. In particular with the Customer service. I was always blown away at the speed in which we were helped. The efficiency of them fixing any issue, and most recently their compassion toward supporting us through the Pandemic as best they could while the facility struggled. U wouldn’t hesitate to use your services again in the future.

Vorteile:

There wasn’t anything that I didnt like about the software itself. In comparison to a competitor we used in the past this was far less complicated and was very easy for our members to take advantage of the app.

Nachteile:

The only possible thing I could say that I personally would have utilized is the ability to block off multiple seats for a class (staff only option) that don’t have to include a name. Sometimes i will tell all my Personal training clients to come join a group class that is separate from their usual week and it would just be an easy but not necessary option to be able to just block them as “Coaches Reserve” instead of going through and finding each name individually. I cant stress enough that this was not a “problem” and is just a suggestion of luxury.

GymMaster the best CRM by far

Kommentare: I really enjoy it. It makes the administration of member account s easy and add scale to the business and members experience.

Vorteile:

Its was very simple and effortless to transfer from our old clunky computer into gymmaster. [SENSITIVE CONTENT HIDDEN] and the on boarding team were super helpful and we mange to migrate in a week. It is easy to use integrates well with our website and the app is user-friendly for both staff and members.

Nachteile:

Sometime she task set up and the more advanced functions are a bit tricky but the support team is super helpful and they respond to question quickly.

NEVER RECOMMEND!

Kommentare: At first I thought we could work through the issues. Alas, the problems kept happening and getting worse and worse. I can't tell you how much stress this system has put on me, and the unprofessional positions that I have been put in and they DO NOT CARE!!!! "Sorry" is not an answer in business, you MAKE IT RIGHT.

Vorteile:

At first I thought it looked simple. I very quickly learned that it is way more complicated than it looks.

Nachteile:

EVERYTHING!! I don't think I can honestly say I liked ANYTHING about this product. This software changes ALL the time without warning. They claim it is to make it better, IT DOES NOT!! If you are in the USA forget support on Fridays that's their Saturday so you only get 4 days of support, and depending on what time zone your in. I have Pacific standard and so they are not available until 12pm. That means I get 9 hours of available support 4 days a week. NOT ENOUGH. When I found issues with the system they tried to treat me like I was stupid and didn't know the system, then come to find out (EVERY TIME) it was not me but the software. It has double charged members, deleted payments, failed to auto-bill for months at a time (So we lost thousands), and so much more. I can't tell you enough, do NOT use this company for your sanity.

Couldn't run my business without them!

Kommentare: I really can't say enough good things. The software is easy to use and makes running the business so incredibly easy. Everything being in one place saves me hours of work every week. Their customer service is incredible. Every single time I've called, the person I've spoken with has been so kind and helpful. They have always dealt with any problems I've had fairly quickly and kept in contact with me throughout the process. I really don't know how I would run my business any other way!

Vorteile:

AMAZING customer service, easy to use software, easy to scale software as business grows

Nachteile:

Time zones can make it difficult to time customer service calls

Problem Solvers

Kommentare: A business partnership with the customers interests at heart. We are all human and mistakes are made but I really appreciate a supplier who you can talk to and who love their product enough to change it to meet a customers needs. Other competitive products on the market have you talking to hourly rate call centre support or sales staff and there is an empty feeling of not being heard. You are always heard at GymMaster and they genuinely try and help, every time.

Vorteile:

- Customer support is always willing to tailor a solution to your problem with ease. If they can't figure out the problem they will take a couple of days to create code to fix your problem or create a solution - A system ideal for gyms that isn't group class focused - An all in one package

Nachteile:

- It's bugs. Alot of reader bugs, but again the support team are fast at resolving the bugs, but it would be better and less stress on their staff if the bug issues were just resolved once and for all.

Practicality and ease of use was outstanding

Kommentare: Overall, my experience with GymMaster Software has been a positive one. I have used other similar software's, but none have compared to the ease of use of GymMaster. If we have ever had an issue, support is always there to help. The freedom of our members having access to their own portal for personal training programs and bookings was also beneficial. In conclusion, the practicality and ease of GymMaster was outstanding, and I would recommend the software to anyone in the Health and Fitness industry.

Vorteile:

- Ease of Use - Access to statistical business data - Member portal; in which members can access personal training files and book in sessions if they wish - Great customer service team always willing to help with inquiries - Being able to track members and payments with ease

Nachteile:

- Would be better if tailgating software was more compliant with my security system of choice

A+ Software!

Kommentare: We have had nothing but a positive experience with GymMaster. We were using another software prior to making the switch, and there is no comparison. From Customer Service to the ease of using the software features and functionality is of utmost excellence. When we have had to call in for tech support for any issue, we are on and off the phone within minutes, with the answers needed to move on in a timely manner. In the past, with the other software company, we would be on the phone for an hour or more and sometimes still left with no answers. I would also like to mention the easy entry access to the gym with the Bluetooth Door Reader using the downloaded app on your device. Click Check-In and you are in! Couldn’t be any easier! Members are also able to sign themselves up online without ever having to leave their home and some have signed up online while at the door. The process is fast and easy! We are so happy with the choice of our new software, and I would never foresee a reason to look for anything further. If you are even remotely looking for new software, look no further than GymMaster!

Vorteile:

Customer Service, Ease of software, easy entry access

Nachteile:

nothing to speak of, everything is of utmost excellence

Excellent Software Easy to Navigate lots of extras

Kommentare: Overall we have had a great experience with Gymmaster the staff are friendly and helpful, the software is easy to use. We are very happy.

Vorteile:

The software is easy to navigate, there is always someone ready to help you out if you need. We changed software companies and Gymmaster made this very simple and easy to do with their onboarding system.

Nachteile:

Integration with our website was difficult but we got there in the end. Having a free trial option on the member portal before a member is logged in would be great too.

A contemporary product and support to scale your business with confidence and ease.

Kommentare: We use many of the Gym Master features which has taken time to resolve given that we migrated from a competitors software platform. The service provided during the data migration was outstanding and the ongoing help desk support is excellent. We notice regular enhancements being made to the system so the focus on continual improvement based on client feedback is very re assuring. I am very comfortable that my business will be able to retain agility and grow with GymMaster.

Vorteile:

Web based multi site hosted platform In built controls that mitigate against human error Customisable communications via various mediums Control all activities through the members record Booking charges to the members account Access control options and features

Nachteile:

Option settings are extensive and sometimes difficult to comprehend the full impact of the change. With that said its not a negative when you understand the full capability of the system and the requirement to cater for a wide range of clients with different business models. It takes time to overcome this challenge but the end product is well worth it.

Amazing software and support

Kommentare: The most supportive staff, who make any task easy to understand. Very quick with responses and very helpful!

Vorteile:

It takes into account everything that you need to run a fitness business. The software is user friendly but expansive, with features for everything. The path from prospect to thriving member is all mapped out, and everything can be done online! Signing up for memberships online was a game changer for us. Also very easy for our members to book in to workouts and for us to book them in at our end.

Nachteile:

Truly everything we need to run our business and more.

Best for easy to use

Kommentare: I had a great experience with them and plan I’m using them in the future

Vorteile:

I was able to start immediately on figuring out the system. We used two different softwares and they were hard for my staff. Gymmaster is great and easy to use. I set it up with no help the first night on memberships and how to input people.

Nachteile:

I did not have a door system set up with the software. Not the company’s fault but it would have been nice

Gymmaster Changed My Business for the Better!

Kommentare: When I purchased my business it was still in the dark ages with regard to technology. Implementing Gymmaster changed the whole business model. It enabled me to change to a 24hr gym & enabled me to have members join up online without having to constantly pay for staff to be on Reception. When there were a few teething issues at the beginning, the Support Team were super helpful. So great to be able to ring them up when you have ideas of things you'd like to try etc.

Vorteile:

Being able to use it anywhere! No matter where I was, I could see who was coming into my 24hr gym & if there were issues I could fix them, even from my phone. Having the ability to let someone in through the 24hr access door by pushing a button on my phone, saved me a lot of headaches.

Nachteile:

I did struggle a bit with finding which reports would give me the information I was after.

Gym Master Review

Kommentare: Overall Gym Master suited our Business model perfect. The Gym master support and customer service suited me on personal level, making my job easier and stress free.

Vorteile:

Most Gym Master features worked extremely well to suit our business model. The interated billing feature with ezidebit made membership data and direct debits simple and effective to use. Point of sale, setting options and reports were all easy and effective to follow taking into account not being tech savvey! If there was any difficulty gym masters support team went over and above to help with any issues and made instructions very clear simple to follow.

Nachteile:

The booking system was probably the one thing i got stuck with, However it wasn't really a feature our business got round to using. Had our Buiness put the time into activating the booking system it probably would have worked well.

Physiques Health and Fitness

Kommentare: My experience with gym master has been really good. The support staff are awesome and are quick at getting back to you. I don't use all the bells and whistles but I know that if I ever chose to use them I could.

Vorteile:

I like that it can manage our members in terms of automated reminders when memberships are due etc

Nachteile:

I feel that we are always behind in terms of using the latest version. I feel I never know if we are using an outdated version or not

Great software. Amazing customer service.

Kommentare: All in one solution for our business. Amazing financial reports and member management. We have been using Gymmaster for almost a year and we love everything about this software and the company.

Vorteile:

When we were looking for a software for our 24 hour gym, we did trials on several different ones. We chose GymMaster because it offered an all in one solution for our business. This software does everything. I really like that it's super simple and very user friendly. Unlike most software's, Gymmaster can be customized to fit the needs of our business. About 6 months after we opened we launched an insurance paid program that we needed specific monthly reports for.... that weren't currently listed in Gymmaster. I made one phone call and those reports were setup and customized in our system. The reporting features, the built in POS system and the dashboard has saved us hours and hours of work. This software meets every need our facility has. A point of sale system alone would cost far more than this whole software does. This software and keyfobs, hands down, are the best prices you will find!!!!

Great Customer Service!!!

Kommentare: Great! I loved it! I wish I can keep your software but our gym membership count is not high enough.

Vorteile:

I would say the software was great! GymMaster made fitness membership management easy. The customer service was the best I have ever experienced!

Nachteile:

I never fully experienced a "mobile" component of this software.

Great software and excellent customer service

Kommentare: Gym Master give us the ability to see who is coming and going from the gym during our un-staffed hours, this has given us the ability to offer our members a 24/7 gym. The reporting is clear and accurate which is something we rely heavily on to look after our members. Overall the software is easy to use and this is particularly important when we have junior staff at reception. The software is great and I highly recommend it.

Vorteile:

POS is quick and easy to use. Door release is reliable. Reports are easy to create. Very user friendly.

Nachteile:

I cannot fault it. Our previous software was very complicated and hard to use.

Gym master app

Vorteile:

The scheduling was very easy for my clients to use

Nachteile:

The workout feature I used a different application for that

Thanks and hopefully see you again.

Kommentare: It was great. Good
Communication and support.

Vorteile:

We liked the seamlessness of membership sign up and swipe access assignment.

Nachteile:

It was challenging werent able to fully integrate with debit success.

Great customer service. Very user-friendly.

Vorteile:

Gym Master ability to track customers and manage memberships has been a success in our Dojo. Report features have enabled us to increase our retention. Email function to keep in contact with our students has made it easier to communicate keeping up with today's new trend of communication. Customization features are great it making it easy to create several different memberships to meet my students needs.

Nachteile:

As of now, I have not run into any problems with the software. The only thing to be aware of is SMS is a separate fee. Keeping that in mind you should have no problems with this software.

Gymmaster

Kommentare: We have been using gymmaster for about 6 years and it has been an excellent product, easy to use, easy to tailor to our circumstances, staff need very little training to use, reliable and updates. Customer service has been excellent and beyond my expectation. Any technical problems have been dealt with remotely by gymmaster. I would definitely recommend them.

Vorteile:

Easy to use No down time Updates remotely Fantastic back up from service staff/tech staff

Nachteile:

Nothing springs to mind, we probably don't use it to its full potential

A good value, easy to use,fully equipped membership system with excellent customer support.

Kommentare: Very easy to use, accurately monitored the members visits and fees and the reports created saved a lot of time.

Vorteile:

It had every thing I needed to run a small personal training gym. Used this system throughout the existence of our gym (quite a few years) and the price remained the same throughout. My queries were always answered immediately and the support was excellent.

Rise Fitness

Vorteile:

The compatibility with the locking mechanisms at our gym allowing 24/7 access for our members.

Nachteile:

The mobile app is not very robust and would be great for this to be optimized so our clients could use it more for many other things and for me to schedule clients, etc. also would be great to use for access into the gym.

Reduced working hours and take your weekend back!

Kommentare: Great software for medium to large business owners, with outstanding customer support services. Once the software was upgraded to 24/7 access, it reduced work hours by over 50%!

Vorteile:

Allows 24/7 access for members without having to be on site 24/7 in person.

Nachteile:

Updates have removed certain features that were useful to me. i.e., referral source

Customer Feedback

Kommentare: My experience with GymMaster has been exceptional. They have delivered an outstanding service and understanding each time we call for assistance or looking for the best option on how we can utililize the software more efficiently.

Vorteile:

Cost saving and user friendly. The software has allowed us to set-up our schedule classes and other services to reflect our business needs. GymMaster’s reporting set-up and templates are taking our business to another level. The reporting allows our business to identify ways on how to improve our service and increase our revenue each week. As for the templates it has made is easier for us to reach out to our members daily. Our customize app has taken our business to another level. Our member finds it easy to access and use our app.

Nachteile:

Sorry I don't have any cons about this software. Changing provider to GymMaster has been the best decision for our business (gym).