GymMaster Erfahrungen

A+ Software!

Kommentare: We have had nothing but a positive experience with GymMaster. We were using another software prior to making the switch, and there is no comparison. From Customer Service to the ease of using the software features and functionality is of utmost excellence. When we have had to call in for tech support for any issue, we are on and off the phone within minutes, with the answers needed to move on in a timely manner. In the past, with the other software company, we would be on the phone for an hour or more and sometimes still left with no answers. I would also like to mention the easy entry access to the gym with the Bluetooth Door Reader using the downloaded app on your device. Click Check-In and you are in! Couldn’t be any easier! Members are also able to sign themselves up online without ever having to leave their home and some have signed up online while at the door. The process is fast and easy! We are so happy with the choice of our new software, and I would never foresee a reason to look for anything further. If you are even remotely looking for new software, look no further than GymMaster!

Vorteile:

Customer Service, Ease of software, easy entry access

Nachteile:

nothing to speak of, everything is of utmost excellence

Incredible Customer Service

Kommentare: I had an incredible experience with GymMaster. In particular with the Customer service. I was always blown away at the speed in which we were helped. The efficiency of them fixing any issue, and most recently their compassion toward supporting us through the Pandemic as best they could while the facility struggled. U wouldn’t hesitate to use your services again in the future.

Vorteile:

There wasn’t anything that I didnt like about the software itself. In comparison to a competitor we used in the past this was far less complicated and was very easy for our members to take advantage of the app.

Nachteile:

The only possible thing I could say that I personally would have utilized is the ability to block off multiple seats for a class (staff only option) that don’t have to include a name. Sometimes i will tell all my Personal training clients to come join a group class that is separate from their usual week and it would just be an easy but not necessary option to be able to just block them as “Coaches Reserve” instead of going through and finding each name individually. I cant stress enough that this was not a “problem” and is just a suggestion of luxury.

NEVER RECOMMEND!

Kommentare: At first I thought we could work through the issues. Alas, the problems kept happening and getting worse and worse. I can't tell you how much stress this system has put on me, and the unprofessional positions that I have been put in and they DO NOT CARE!!!! "Sorry" is not an answer in business, you MAKE IT RIGHT.

Vorteile:

At first I thought it looked simple. I very quickly learned that it is way more complicated than it looks.

Nachteile:

EVERYTHING!! I don't think I can honestly say I liked ANYTHING about this product. This software changes ALL the time without warning. They claim it is to make it better, IT DOES NOT!! If you are in the USA forget support on Fridays that's their Saturday so you only get 4 days of support, and depending on what time zone your in. I have Pacific standard and so they are not available until 12pm. That means I get 9 hours of available support 4 days a week. NOT ENOUGH. When I found issues with the system they tried to treat me like I was stupid and didn't know the system, then come to find out (EVERY TIME) it was not me but the software. It has double charged members, deleted payments, failed to auto-bill for months at a time (So we lost thousands), and so much more. I can't tell you enough, do NOT use this company for your sanity.

In Betracht gezogene Alternativen: Mindbody

Gründe für den Wechsel zu GymMaster: cheaper reviews (hence why I am writing mine)

Over seven years of wonderful experience with Gymmaster!

Kommentare: We are thrilled to be going on our seventh year of operations with Gymmaster. Other companies have reached out, we simply don't reply! Thanks Gymmaster!

Vorteile:

The easy of us that Gymmaster provides is hard to beat. Other systems seem incredibly bulky. With Gymmaster we are able to run our membership system with ease. New hires learn the system in minutes.

Nachteile:

Being in the west coast of Mexico, sometimes there is a slight lag with communicating with the team in NZ. However it is nothing that is of extreme importance since we almost never need assistance from the Gymmaster team. The system is highly intuitive and easy to use! No complaints!

GymMaster the best CRM by far

Kommentare: I really enjoy it. It makes the administration of member account s easy and add scale to the business and members experience.

Vorteile:

Its was very simple and effortless to transfer from our old clunky computer into gymmaster. [SENSITIVE CONTENT HIDDEN] and the on boarding team were super helpful and we mange to migrate in a week. It is easy to use integrates well with our website and the app is user-friendly for both staff and members.

Nachteile:

Sometime she task set up and the more advanced functions are a bit tricky but the support team is super helpful and they respond to question quickly.

In Betracht gezogene Alternativen: ABC Glofox

Warum GymMaster gewählt wurde: Thy were super crap and their support was poor.

Zuvor genutzte Software: Perfect Gym

Gründe für den Wechsel zu GymMaster: Glofox was not managed in the ANZ region and the support was not too great.

Problem Solvers

Kommentare: A business partnership with the customers interests at heart. We are all human and mistakes are made but I really appreciate a supplier who you can talk to and who love their product enough to change it to meet a customers needs. Other competitive products on the market have you talking to hourly rate call centre support or sales staff and there is an empty feeling of not being heard. You are always heard at GymMaster and they genuinely try and help, every time.

Vorteile:

- Customer support is always willing to tailor a solution to your problem with ease. If they can't figure out the problem they will take a couple of days to create code to fix your problem or create a solution - A system ideal for gyms that isn't group class focused - An all in one package

Nachteile:

- It's bugs. Alot of reader bugs, but again the support team are fast at resolving the bugs, but it would be better and less stress on their staff if the bug issues were just resolved once and for all.

In Betracht gezogene Alternativen: Mindbody

Warum GymMaster gewählt wurde: Seeking an all in one program

Gründe für den Wechsel zu GymMaster: Small headquarters, easy to call, talking to the same person everytime, keen to work with a growing Franchise group, customisable, flexible.

Practicality and ease of use was outstanding

Kommentare: Overall, my experience with GymMaster Software has been a positive one. I have used other similar software's, but none have compared to the ease of use of GymMaster. If we have ever had an issue, support is always there to help. The freedom of our members having access to their own portal for personal training programs and bookings was also beneficial. In conclusion, the practicality and ease of GymMaster was outstanding, and I would recommend the software to anyone in the Health and Fitness industry.

Vorteile:

- Ease of Use - Access to statistical business data - Member portal; in which members can access personal training files and book in sessions if they wish - Great customer service team always willing to help with inquiries - Being able to track members and payments with ease

Nachteile:

- Would be better if tailgating software was more compliant with my security system of choice

In Betracht gezogene Alternativen: Mindbody

Gründe für den Wechsel zu GymMaster: It suited our wants and needs better than anything else we looked.

Excellent Software Easy to Navigate lots of extras

Kommentare: Overall we have had a great experience with Gymmaster the staff are friendly and helpful, the software is easy to use. We are very happy.

Vorteile:

The software is easy to navigate, there is always someone ready to help you out if you need. We changed software companies and Gymmaster made this very simple and easy to do with their onboarding system.

Nachteile:

Integration with our website was difficult but we got there in the end. Having a free trial option on the member portal before a member is logged in would be great too.

In Betracht gezogene Alternativen: Mindbody und Solaris Fitness Cloud

Warum GymMaster gewählt wurde: I connect 360 shut down their service

Gründe für den Wechsel zu GymMaster: It was the best price, it had lots of options that suited our centre and Iconnect360 recommend them to us.

Most accomidating software

Kommentare: So far they have been great and easy to work with.

Vorteile:

The custom app. It allows members to sign up and take full control of their membership. There are only a couple features I wish were different.

Nachteile:

The bluetooth door access. I wish the app used a different method for members to use.

Satisfied Customer

Kommentare: I love GymMaster and so do my clients. I couldnt ask for a better product.

Vorteile:

The website and app are easy to navigate and set up classes.

Nachteile:

I wish there were more "how-to" videos so I wouldn't have to contact tech support and bother them.

Fantastic Software!

Kommentare: While there are a few small changes i might make to really make this software a perfect fit for our business, overall our experience has been exceptional. Everyone we have worked with at GymMaster has been absolutely PHENOMENAL. Even for being on the other side of the globe and in a completely different time zone, they have been amazing at getting back to us quickly when we had any questions or minor issues. I highly recommend this software based on their exceptional service alone!

Vorteile:

The GymMaster Software has been absolutely great for our business. We are actually a Car Wash but have been able to implement the GymMaster Software to manage our Unlimited Wash memberships as well as to use as our regular POS system. The POS part of the software has been very easy for our employees to use and making changes in the settings is quick and simple, especially when it comes to adding or changing products or memberships.

Nachteile:

I wouldn't say that we disliked anything about the software but there were a few areas that could be tweaked to better serve other types of businesses, like our car wash. It would be great to be able to switch between users more easily. Our employees got frustrated logging out of one users profile and into theirs so we eventually just left it logged in under my profile and everyone just used that. It would be more user friendly (for multiple users like at our business) if there could be a way to have a basic version up and have users prompted to enter a user number or password when they complete certain functions like ringing up a customer or adding a new member. For cash transactions It would be helpful if the receipts could show how much was paid and how much change is due to the customer. or have a window pop up showing how much change a customer is supposed to receive. It would also be great to have the ability to turn off or customize certain fields such as medical information or member details as we don't need it but could use that section to track other information such as the vehicle information. For us, our memberships are attached to a vehicle and not to a person so it would be fantastic to have an option to track memberships in that way. It would also be great to have the option to use a barcode on a membership card or vehicle sticker instead of the RFiD tags.

Awesome Club Management Software - especially if you have a 24/7 club

Vorteile:

I have used other Club Management Software at my facility in the past and I have done a lot of trials/demos of other software. GymMaster really is the best available - in my opinion. If you own a club, you owe it to yourself to do a demo. Door access system is super reliable and has lots of great features (such as Tailgating recognition) to help you manage 24/7 access. Developers are very good at helping with custom needs. They did a custom project for me in the beginning - the price was very reasonable and it has turned out better than I had hoped for. There have also been several times when I needed a small change made to a report or a setting - they were able to help me out quickly and free of charge. Customer service is great - you are not going to find this level of customer service in many other companies. Integrated billing is easy to use and works great - makes life easy. There are a ton of options in the settings that allow me to set everything up in a way that works best for my specific club. There is a great degree of control over how everything functions in the software. The software is getting new features all the time. Just in the last year I have seen a lot of great features added.

AN EXTRAORDINARY SOFTWARE & PROFESSIONAL CUSTOMER SERVICE TEAM.

Kommentare: Where do I start? My overall experience with the GymMaster system, was daunting at first. I had NO IDEA! However, the Gym Master team have been amazing, their attitude were exceptional by ways of:
1. Helping - Understanding my needs of learning GymMaster.
2. Patience - Giving me the opportunity get better at it and learning from my mistakes.
3. Willingness - to assist after hours, even they have finished work for the day.
4. Follow up - getting back to me regarding an existing Problem.
5. Staff and client recognition - knowing who their clients are and creating Rapport, and building confidence in me to understand GymMaster.
6. Thank you - representatives and some I may have forgotten (sorry) for listening, understanding and offering me guidance to be a GymMaster operator in my business.

Vorteile:

The GymMaster software is user friendly with a simple interface that shows everything about a member at first glance. The folders are well labeled and easy to follow prompts and dropdown boxes. The GymMaster is an amazing tracker of clients and bookings, as well as memberships. Every gym should adopt this software for piece of mind.

Nachteile:

It's not a major thing. I mean, off the record. Time difference calling from AU, NSW at 7pm, and it's 11pm in NZ when they're closed. But, I totally understood, some things cannot be done. I'm a Kiwi myself.

GymMaster - a true pleasure

Kommentare: We control our business with GymMaster and as a small business owner, it doesn't get any more important than that. The technical staff are always available and very helpful. My experience with them is superior to many other software companies I have used in the past. GymMaster gives us insight into billings, facility usage, membership information, and even provides a portal to contact our member en masse as we had to with recent COVID-19 activities. I truly feel that they value our relationship and that speaks volumes to us. I would choose GymMaster again and again, and would freely recommend it.

Vorteile:

GymMaster is quite easy to use and very robust. Its functionality goes above and beyond. We are able to track membership activity very quickly and painlessly. The controls within the system are much appreciated. My staff is frequently offered tutorials for use of the software and understanding any.al upgrades.

Nachteile:

Cannot think of any cons to this software. None at all.

Amazing

Vorteile:

Ease of use. Value for the money. It made my job easy

Nachteile:

The thing I like the least was that you had to have Internet to update profiles

In Betracht gezogene Alternativen: Mindbody

I love "The Bash" formerly known as "Gigmasters"

Kommentare: OOps - I thought this was "GIGMASTERS" not GymMasters. My bad.!

Vorteile:

I have twelve different advertisements with Gigmasters (The Bash) and get a vast amount of work from this software company. They have excellent customer service and are set up to do what the performing artist needs - video, photos, written descriptions - the questions they ask the client are about 80-85% of all the info I ever need to get the gig proposal done correctly, and they allow you to keep copies of your proposals on their server for future use. LOVE this product!

Nachteile:

Because I have twelve ads with them in different regions, they don't give me as many specifics as I might like in their "notice to me" that I have an inquiry, but this means I have to open the notice they send me and look at it to find out what services the client wants.

Having the Gymmaster system in my fitness center has been great! It's been extremely helpful.

Vorteile:

keeps track of all my members easily. I know who's fees are due and the system deactivates their key fob automatically so that there are no unauthorized entries. The 24/7 key system has cut back on payroll costs and brought in many new members. The software can be accessed from any computer or phone with web access. I can even lock and unlock my front door from my phone.

Nachteile:

Can't think of any cons. The system has been running great and I'll continue to use it as long as the company is active

HORRIBLE!!! Do not use if in the United States!

Kommentare: You need better support. When you delay companies days of incoming revenue, you no longer are an asset but a huge liability that we are paying to have! Must do better! I am terribly terribly disappointed, and upset that I allowed our developer to present this as an option.

Vorteile:

New to the service, and have yet to see one positive thing follow through. We cannot even get this thing to work!

Nachteile:

1. Company is located in New Zealand, they do not have sales/support to assist with US clients during their regular business hours! 2. Invested in all materials (Ipads, marketing, etc) to find out the application does not work on Ipads! 3. Some one always has to call you back, they never know how to solve a problem on spot, it takes hours, or days for an answer! 4. So much more! I am furious

Thanks and hopefully see you again.

Kommentare: It was great. Good
Communication and support.

Vorteile:

We liked the seamlessness of membership sign up and swipe access assignment.

Nachteile:

It was challenging werent able to fully integrate with debit success.

Great customer service. Very user-friendly.

Vorteile:

Gym Master ability to track customers and manage memberships has been a success in our Dojo. Report features have enabled us to increase our retention. Email function to keep in contact with our students has made it easier to communicate keeping up with today's new trend of communication. Customization features are great it making it easy to create several different memberships to meet my students needs.

Nachteile:

As of now, I have not run into any problems with the software. The only thing to be aware of is SMS is a separate fee. Keeping that in mind you should have no problems with this software.

Gymmaster

Kommentare: We have been using gymmaster for about 6 years and it has been an excellent product, easy to use, easy to tailor to our circumstances, staff need very little training to use, reliable and updates. Customer service has been excellent and beyond my expectation. Any technical problems have been dealt with remotely by gymmaster. I would definitely recommend them.

Vorteile:

Easy to use No down time Updates remotely Fantastic back up from service staff/tech staff

Nachteile:

Nothing springs to mind, we probably don't use it to its full potential

A good value, easy to use,fully equipped membership system with excellent customer support.

Kommentare: Very easy to use, accurately monitored the members visits and fees and the reports created saved a lot of time.

Vorteile:

It had every thing I needed to run a small personal training gym. Used this system throughout the existence of our gym (quite a few years) and the price remained the same throughout. My queries were always answered immediately and the support was excellent.

Innovative

Vorteile:

They are working hard to customize features to suit different types of business. No request is ever denied without careful consideration. and the customer service is quick at answering

Nachteile:

Sometimes the hardware fails, however, the new update has been great. The biggest con about this software is the reporting is inaccurate.

Very supportive of someone who is not great with technology

Vorteile:

The GymMaster System is very easy to use The software is very intuitive to use. The client file information is stored in a very readable format

Nachteile:

The only frustration that I have is that in the area of notes. In the previous versions all of the notes were able to be read in one block. Now there are a series of notes which makes it difficult to read quickly.

Great company to work with, and great product for the money.

Vorteile:

The software is very user friendly. It is also fairly easy to navigate. If you need help with something there staff is very helpful and quick to respond. Anytime I have had a issue the tech support had it resolved very quickly

Nachteile:

Had some problems with the software communicating to the database once in a while but that got better over time. At first when we had to input the programs with dates it was a little difficult to figure out but that improved as we continued to use the system. Just a lack of experience