PortaSwitch Bewertungen

von PortaOne

Used PortaOne from 2006 to 2018, and this product should be skipped.

Bewertet am 1.2.2018
Carlo M.
President & Chair Of the Board
Internet, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Eigenschaften & Funktionalitäten

Vorteile: Excellent programmers and support staff, if you know how to ask a question. Customer need to develop a know how in how to open a new support ticket or you will quickly be labeled an idiot.

Nachteile: Development management and corporate philosophy are the #1 reasons not to buy this product. --Their development cycles runs only on new customer that pay for new feature, and are willing to remove features other customers are using if a new paying customer is willing to pay for it.
I could say PortaOne has trademarked the corporate philosophy of never been wrong and never acknowledging a mistake. A bug in software is a feature, something that might be enhanced in future releases.
Be careful of the so called licenses of software as they tend to become irrelevant at time goes on. In our case we bought: Two(2) PortaSIP and One(1) PortaUM license. As new upgrades have come out PortaOne development has know made PortaSIP include all UM services. So Three(3) physical servers license know become two(2). Feature available in one release might be gone in future releases and if you want them back you can pay to have it redeveloped. This is their business model. They will tell you that they follow all RFS, what they do not tell you, is that they do not follow them within a reasonable timeframe. In 2006 we where promising 5 reports will be added, one of these is Accounts Receivable. We are still waiting if the reports to give accurate information.

Antwort des Softwareanbieters

von PortaOne an 8.5.2018

Dear Carlo,

We are sorry for your experience with PortaSwitch.

When merging the 2 parts of PortaSIP on 1 server, our aim was to provide the same (or better) functionality reducing the HW (and hence, the cost). Doing a good (in our honest opinion) thing without giving you as a customer a choice was a mistake - we already realized this. Our engineers will implement a patch, which will let you keep the legacy configuration in future versions.

We do our best to follow the RFC ¿ and it takes time to incorporate the relevant changes in the code. The issue with ¿Node Framed-Route syntax¿ is fixed in MR 65-2 and on. If there is any RFC of value for your business that is now missing, please let us know.

Finally, let me thank you for the feedback on the reports: being a software company, it is only form our Customers that we really learn how financial functionality should work. We hope that you will upgrade to a current release (60+) soon to see the new version of the reports.