Über NorthStar

A robust, cloud-based, or on-premise configurable solution that provides an exceptional customer experience for your community.

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Vorteile:

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Nachteile:

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Bewertungen zu NorthStar

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,0
Kundenservice
5,0
Funktionen
5,0
Preis-Leistungs-Verhältnis
5,0

Weiterempfehlungsquote

8/10

NorthStar hat eine Gesamtbewertung von 4 von 5 Sternen basierend auf 2 Nutzerbewertungen auf Capterra.

Nutzerbewertungen filtern (2)

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Nutzerbewertungen filtern (2)

Brian S.
Business Operations Analyst in USA
Versorgungsunternehmen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Northstar Review

4 vor 3 Monaten

Kommentare: I am very please with the Northstar product itself and the customer support is top notch.

Vorteile:

The software has excellent customer support. Billing and collecting for utility services is efficient and accurate when using Northstar. In the ever changing world of utilities, Northstar offers an array of billing mechanisms based on our services provided and the technology used by our department.

Nachteile:

Northstar is a sophisticated system and many of the options or processes available, our company does not utilize. That is not a demining statement, the vast amount of options the system offers could benefit some companies. Northstar has a lot of capabilities, so what I like least about Northstar is the time it takes to become accustomed to the system.

Antwort von Harris Computer Systems

vor 3 Monaten

Brian, thank you so much for taking time out of your busy day to review our utility billing software and services. We appreciate your willingness to share your experiences, and we thank you for helping other industry professionals to understand how NorthStar can benefit them. We are so happy to hear that our customer support team is serving you well and that our software is efficient and accurate. Thank you for being a loyal NorthStar customer.

David J.
East Region Sales Manager in
Verwendete die Software für: Nicht angeboten
Herkunft der Bewertung

NorthStar v6.3.1

4 vor 13 Jahren

Kommentare: Perfection solution for multi-service utilities or municipalities with 10,000 to 100,000 customer accounts.

Vorteile:

Red Flag compliance Secures Customer Sensitive data such as financial and personal identification numbers. Rules Engines that supports uniqueness of a utility's workflow to be "configured" vs "$$customized$$" as part of industry best practices. Excellent Customer Self-Service via the web modules. Strong cashiering/payment functionality. Intergrated Financials.

Nachteile:

Weak on Customer Relationship Management functionality.