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SaaS-Lösung, bei der Unternehmen von einer Mitgliederdatenbank, Website-Content-Tools, Online-Registrierung für Veranstaltungen und so vielem mehr profitieren.

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Vorteile:

Vieth is great with making changes for the better. If it is outside of the normal system requirements there will be cost associated however with our last system we could not customize anything.

Nachteile:

Also most admin functions are global for the organization, rather than restricted for which person or data fields they can access.

Bewertungen zu MemberLeap

Durchschnittliche Bewertung

Benutzerfreundlichkeit
4,6
Kundenservice
4,9
Funktionen
4,6
Preis-Leistungs-Verhältnis
4,8

Weiterempfehlungsquote

9,6/10

MemberLeap hat eine Gesamtbewertung von 4,8 von 5 Sternen basierend auf 86 Nutzerbewertungen auf Capterra.

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Nutzerbewertungen filtern (86)

Nicholas
Nicholas
Director of Technology in USA
Verifizierter Nutzer auf LinkedIn
Musik, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

I would choose them again, but faster

5,0 vor 2 Monaten

Kommentare: Our partnership with MemberLeap has been excellent. As I have stated above, we have significantly unique needs and MemberLeap has been eager to collaborate with us to solve for those needs on ambitious timelines.

Vorteile:

Out of the box, MemberLeap is a feature rich association management tool. But what gives MemberLeap the distinct advantage is their dedication to improving the product in customer-centric ways. We have numerous unique needs in our association, MemberLeap has taken the time to personally understand our needs and has partnered with us in expanding their capabilities to fill our needs.

Nachteile:

It is hard to think of reasons to not like MemberLeap. As I said in my title, our association is very pleased with our partnership thus far!

Antwort von Vieth Consulting

vor 2 Monaten

Thank you, Nicholas! We're happy to provide service to you!

Paul
Chairman, Website Committee in USA
Öl & Energie, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

MemberLeap Helps Volunteers Run Non-Profit Association

5,0 vor 2 Jahren

Kommentare: We have a good working relationship with MemberLeap. They offer a good overall product for Member Management, Member Communication, and Event Management at a good price. They have many more capabilities that we have not taken advantage of. When we have needs that are beyond the current capabilities of their system they work with us to do custom programming to meet our needs at a reasonable price and on a good implementation schedule. We appreciate their service, agility, and flexibility.

Vorteile:

We are a 100% volunteer non-profit trade association with over 2,000 Members and have been happily using MemberLeap since 2017. The MemberLeap team made switching providers easy. We like that MemberLeap is strong in Member Management, Member Communication, and Event Management. A very small group of non-technical volunteers is able to manage a very professional looking website and handle all aspects of Member and Event management thanks to MemberLeap's easy to use interface. MemberLeap's customer service is very good and there is a detectable desire to serve their clients.

Nachteile:

The only con we have experienced is the inability to issue refunds via the system through our payment gateway. Luckily we have so few refunds it a minor inconvenience. Anything else that we have found difficult has successfully been mitigated by training and assistance from the MemberLeap team.

Antwort von Vieth Consulting

vor 2 Jahren

Thanks for the review Paul! The process of issuing refunds varies based on the payment gateway our clients use.

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Non-Profit-Organisation Management, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

New Nonprofit ML User

5,0 letzten Monat Neu

Kommentare: It been a very positive experience. Those of us that commonly use the administrative functions have enjoyed using the system. It was easy to get up and running.

Vorteile:

The customer service far exceeded our expectations. The partnership involved in moving our system over to MemberLeap was outstanding. We love the features in our new system and how easy it is to use. The Zoom integration is awesome!

Nachteile:

Some of the screen fonts are too small. Please make the font bigger on some of the screens such as the Projects/Committee

Antwort von Vieth Consulting

letzten Monat

We are beyond thrilled that you love our platform! Please reach out to our customer service team about increasing some of your font sizes, and they would be happy to assist you. We know you will continue to enjoy our software!

Kate
Director in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Memberleap Review

3,0 vor 4 Jahren

Kommentare: While the customer support is generally quick, we do feel that unless you push back, their answer tends to be "we can't do that" or " that is a customization, which will be an added cost"

Vorteile:

It seemed straight forward. There was training that came with the program. We do get quick answers when we have a question.

Nachteile:

Everything seems to be an "add on". There is a disconnect between what the sales person tells you the program can do and what it can do. Many of the functions we needed were considered a customization. The reason we chose memberleap was that it seemed cost efficient. But now we are paying as much as the other systems we were looking at cost.

Kristine
Communication Chair in USA
Non-Profit-Organisation Management, 201–500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

MemberLeap software implementation

5,0 vor 4 Jahren

Kommentare: We converted a GoDaddy website with Wufoo for forms, Excel for membership tracking, and Constant Contact for event tracking. MemberLeap combined all of that into a sleek, easy to manage system that is extremely user-friendly. The implementation process was extremely smooth, and responses to our questions were virtually immediate. The member management system is highly customizable, and therefore fairly labor-intensive to implement, but the implementation consultant was extraordinarily responsive and helpful with ideas on what options would suit our organization best, even when it took several iterations to settle on a particular direction. It seemed we were implementing additional functionality every week, and I don't know how our organization would have been able to manage our most important function, which is to review non-profit grant applicants and award grants, during this pandemic without this system and their integrated Zoom platform. We built the website and implemented the member management system with online join/renew functionality, profile edit capability, committee signup, committee email/message boards/document archives, online forms, surveys, elections, invoicing, and online learning courses, in a rapid 4 months. Even after implementation, we are very impressed with the rapid customer response when we have questions or issues.

Vorteile:

All of the modules are fully integrated rather than being third-party sourced, so the functions are faster and data has full integrity. The modules are also available to be turned on as needed if a phased-in approach is required. In addition, there is the ability to set up committees (aka projects) with an autonomous ability to manage internal emails, calendars, message boards and document archives exclusively and confidentially within each committee.

Nachteile:

The administrative functions are fairly basic. Although most of the major admin functions can be assigned to a specific user which is a positive, they can't be defined by role which requires a bit of maintenance as people move around in roles. Also most admin functions are global for the organization, rather than restricted for which person or data fields they can access.

Antwort von Vieth Consulting

vor 4 Jahren

Hi Kristine! We are so excited to have brought you onboard as a client! We are glad you have discovered all of the amazing modules that MemberLeap has to offer! We look forward to seeing your organization grow!

Shannon
Executive Director in USA
Sicherheit & Untersuchungen, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

MemberLeap is Amazing!!

5,0 vor 8 Monaten

Vorteile:

We have been extremely happy with the features and benefits that MemberLeap has brought to our association!! They worked with us to customize a number of things we needed and it has been a fantastic experience!!

Nachteile:

The LMS but they customized a great solution for us!!

Antwort von Vieth Consulting

vor 7 Monaten

Thank you Shannon! Glad that you're happy with the product!

Amy
Executive Director in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great product & service!

5,0 vor 4 Jahren

Kommentare: Excellent! Great support team and extremely responsive on support requests - usually same day response!

Vorteile:

The back end is very user friendly and I love that I am able to customize areas that best fit our demographics.

Nachteile:

Billing for non-dues activities is not as intuitive as I would like for it to be.

Antwort von Vieth Consulting

vor 4 Jahren

Thanks for the review Amy! We were excited to onboard the Austin Association of Facility & Maintenance Engineers. If you would like to schedule a quick overview of our non-dues invoices, please contact our customer service team at service@memberleap.com. Take care.

SONJIA
PURCHASING MANAGER in USA
Staatsverwaltung, 201–500 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

NCAGP ASSOCIATION

5,0 vor 2 Monaten

Kommentare: MY EXPERIENCE HAS BEEN MORE THAN I HOPED FOR. THE CUSTOMER SERVICE IS DYNAMIC! I ALWAYS GET A RESPONSE THE SAME DAY FROM A PERSON, NOT FROM A ROBOT. EVEN IF THE QUESTION HAS TO BE RESEARCHED THEY LET ME KNOW THEY ARE ON IT.

Vorteile:

THIS IS A VERY USER FRIENDLY PRODUCT. THE COST IS AMAZING! ONE COMPANY WE LOOKED AT THAT DIDN'T HAVE NEAR THE FUNCTIONALITY AS THIS COMPANY WANTED $60 THOUSAND A YEAR. OUR ANNUAL FEE IS AROUND $4,800. YOU DEFFINATELY GET A MAJOR BANG FOR YOUR BUCK

Nachteile:

THE ONLY CON I HAVE IS THE BADGE PORTION BUT I'M VERY CONFIDENT THAT THIS WILL BE RESOLVED WITH IN THE NEXT YEAR. RIGHT NOW I HAVE TO CREATE OUR BADGES USING MAIL MERG TO ADD OUR LOGO.

Robert
President and CEO in USA
Fluggesellschaften/Luftfahrt, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

MemberLeap Review

5,0 letzten Monat Neu

Kommentare: They are good company with an [sensitive content hidden] who understands their back office which is their software. Their sales team is highly qualified. Their customer service after the sale is very good and they get back to the client normally within a few hours on the day that you submit an issue or question.

Vorteile:

The company works with the client to solve the needs of the client. The [sensitive content hidden] is not afraid to engage with his team in order to achieve the customers goals.

Nachteile:

We became a customer during a time when they had some support staff issues which they resolved so that we could complete our base project.

Antwort von Vieth Consulting

vor 3 Wochen

Thanks for the kind words Bob! Lisa thoroughly enjoyed working with you on not only your flight school's project but your second project as well. We hope to continue building our partnership for many years to come!

Brett
Executive Director in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

APAM Review

5,0 vor 2 Wochen Neu

Vorteile:

The sky is the limit with MemberLeap! The number of existing features is truly amazing, and the list keeps growing! It seems that most times we look to the software for a solution to our problem, it already exists. And if it doesn't exist, the Customer Support experts are willing to meet quickly and discuss a customized solution. Couple that with the fact that the Customer Support experts are dedicated to timely and thorough responses, and it's hard to find a more customer-friendly software option

Nachteile:

There are a lot of features available and sometimes it is hard to know whether you should be using a feature in your business or not.

John
President, NAFAA in USA
Finanzdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Service

4,0 vor 4 Jahren

Kommentare: The implementation team was patient, kind and very helpful! For our all volunteer based organization, the support and guidance we received for implementing our new website and database was exactly what we needed!

Vorteile:

The implementation team was patient, kind and very helpful! For our all volunteer based organization, the support and guidance we received for implementing our new website and database was exactly what we needed!

Nachteile:

NAFAA is not yet sure what we do and don't like, as we just implemented and are going through our first cycle.

Antwort von Vieth Consulting

vor 4 Jahren

Hi John! We were excited to onboard so many financial aid administrators associations recently, including yours! Our development team is pretty wonderful! Take care.

Michael
Executive Director in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

MemberLeap Review

4,0 vor 5 Jahren

Kommentare: We have immediate benefits from the first conference being on the website and the reports that we're able to pull up. Customer service is very good and the response time is excellent. The only downside I've seen is that with my prior database, we had just 2 support people who were expert on everything with our old software and with MemberLeap people have specialites.

Vorteile:

We came from another association software that did not have all the features that MemberLeap offers. We were able to have one website connected with our database and that has been great.

Nachteile:

There are certain features that we wanted that we had to have the developer design for us. It took a while but we were happy with the end result.

Antwort von Vieth Consulting

vor 5 Jahren

MemberLeap does have a lot of amazing features. We're glad that our designer was able to give you exactly what you wanted. There is a lot of work that goes into managing a large conference, and we're so glad that our software could help you with that. With so many software features, we provide the best support to our clients by having specialists for them.

karen
Team Manager in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great company and product

5,0 vor 6 Jahren

Kommentare: Much more organization and efficient solution than what we were using. Amazing website design/implementation.

Vorteile:

The software is easy to use and most functions we need are included. Anything not included is easy to add on for a reasonable fee. They have been very accommodating. Everything is much more efficient. This is the second non-profit I have brought to Member Leap. I liked the company so much and the product offering worked so well that when it came time to I recommended my new employer use MemberLeap.

Nachteile:

Some things could be improved such as the store/merch design. I find it a bit basic. We also ran into some trouble with the donation function not being nearly as robust as we needed. We are a non-profit so that is a major area for us. We were able to come up with a reasonable work around without having to spend money on customization but eventually we will need to beef it up.

Antwort von Vieth Consulting

vor 6 Jahren

Thank you Karen! It is always a pleasure working with you!

Clive
IBS President in UK
Verteidigung & Raumfahrt, 501–1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

This system works very well and is easy to use.

5,0 vor 7 Jahren

Kommentare: The ability to handle the details of all our members, including their payments.

Vorteile:

It is easy and intuitive to use. It has all the functionality I need and more. The support is excellent. They are quick to understand my questions and needs. Anything I have wanted has been speedily resolved.

Nachteile:

Some of the search features could be improved. Sometimes I think I have searched for all the members of a certain type but the search has not been initiated.

Antwort von Vieth Consulting

vor 7 Jahren

Thanks for the kind words Clive! We have truly enjoyed having you as a client for all these years! We are already working on the search feature fix, it should be taken care of today!

Shannon
Office Manager in USA
Gastgewerbe, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Very nice!

5,0 letztes Jahr

Kommentare: Our main reason for switching software is because our old company stopped synchronizing with Quickbooks. We were looking for a more seamless software company that could do it all and we were not disappointed with MemberLeap

Vorteile:

I was so used to the bad treatment from my old software company that I almost couldn't believe that MemberLeap was as helpful and courteous as they seemed. Every time I have a problem, they are quick to help. I love their videos that are specially made for me and automatically downloaded on my file archives for future reference.

Nachteile:

Having a little trouble getting my add-ons automatically onto the invoices. MemberLeap is working on the issue though

Antwort von Vieth Consulting

letztes Jahr

Hi Shannon! We are so glad that you are happy with our amazing customer service and that we can provide you with a sync for your QuickBooks. MemberLeap has soooo many great features, and we are looking forward to you giving them all a try. Take care.

Ann
Executive Director
Bürgerliche & soziale Einrichtungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

If You Need Member Software -- This is IT!

5,0 vor 7 Jahren

Kommentare: I would encourage anyone to check out MemberLeap. We have had others -- this one is the best!

Vorteile:

Super easy to use for both admin and members. Has everything we need -- directory, renewals, event registration, you name it. Links to our Quickbooks so monthly reconciliation is a breeze. Great value! Highly recommend! We have implemented a couple custom features that are make this software even more valuable for us.

Nachteile:

The pixel sizes for the home page slide show and the logo slide show take getting use to and require some manipulation to get correct. This is an area we are considering having customized to make it easier for us.

Melissa
President in USA
Non-Profit-Organisation Management, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Excellent Customer Service

5,0 vor 2 Monaten

Kommentare: Memberleap has been very easy to migrate information over. Excellent customer service and great value for the product.

Vorteile:

The customer service reviews were excellent and they did not disappoint. I know I can contact customer service and get a fast response. They are extremely knowledgeable about their product.

Nachteile:

I would like to get more information on how to add some functions to each member account.

Antwort von Vieth Consulting

vor 2 Monaten

Thank you, Melissa! We're happy you're with us as a client!

Robb
Director, Business Development in USA
Bildungsmanagement, 1.001–5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

User-Friendly and Intuitive Product with Excellent Customer Service

4,0 vor 4 Jahren

Kommentare: The process from the initial sale, product demonstrations for our association, and implementation has been very smooth. The MemberLeap team kept us informed during every step of the process and they've been very responsive to any inquiries we've had.

Vorteile:

MemberLeap's product is very easy to navigate. We moved from a website provider who did everything for us to one where we have much more control and access to make changes. The training sessions were very helpful and the library of other support items (videos, tutorials, text documents, etc.) is extensive.

Nachteile:

We've not yet encountered any significant negative experiences with the software. As with any new product there are sometimes things you have to work around.

Antwort von Vieth Consulting

vor 4 Jahren

Thanks Robb! We are so glad that you like our software! We have enjoyed onboarding several of the other student financial aid administrators associations too. We look forward to serving all of your membership needs for many years to come.

Allison
MONA President in USA
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great experience switching to MemberLeap

5,0 vor 7 Jahren

Vorteile:

It's really easy to use and intuitive, even for people with no experience professionally managing a website or member management software. The project managers and programmers who designed an built the site were very responsive, helpful and patient. The system is half the cost of our former system and looks and works a thousand times better.

Nachteile:

There are a few things we wish it could do without having to pay to custom program a new feature: allow members to cancel their own registration to an event, put a credit on the account of a particular member, and a couple of queries that seem fairly basic. But we've managed to work around all the issues so far. We're also waiting for MemberLeap to update its app so that members can register and pay for events on their phones more easily.

Antwort von Vieth Consulting

vor 7 Jahren

Thanks for the kind words Allison! MemberLeap already offers a feature where your members can cancel their own event registrations. I will ask someone on our Customer Service Team to contact you about this.

Gretchen
COO in USA
Bürgerliche & soziale Einrichtungen
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Easy to use - lots of features we need with room to grow!

5,0 vor 8 Jahren

Vorteile:

Customer service has always been very prompt and helpful. There is also a way to view saved help requests we've made in the past and combined with the online database and videos we can usually figure out the answer ourselves. Our website has been able to grow with the features we need and room to expand our member services as well. We appreciate that we have a lot of ways to add pages, documents, features on our own. Our recent redesign went well due to great communication and foresight on the part of Vieth (they knew how to explain technical terms if needed).

Nachteile:

It would be nice to see a small inventory of buttons, graphics, and photos to use.

Lori
Executive Director in USA
Non-Profit-Organisation Management, Selbstständig
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Great Product

5,0 vor 2 Jahren

Kommentare: I love the registration platform/processing.

Vorteile:

We are a 501(c)3 without members and use this primarily for event registration and attendee communication. The event registration works very smoothly!

Nachteile:

The bank-end is a bit overwhelming compared to other more simplified platforms like YM, Wild Apricot, etc. It is sometimes hard to find what you are looking for in the long lists of resources, etc. I feel like updating the web pages can be a bit challenging. I would like to have more template options.

Antwort von Vieth Consulting

vor 2 Jahren

Hi Lori. We love five star reviews. Let's get you scheduled for a training session to review how easy our software is to use.

Carmine
Vice Presidendt in USA
Verbraucherdienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

My experience with MemberLeap has been very positive. Everyone has been very willing to help.

5,0 vor 7 Jahren

Kommentare: Better management and member interaction than our old website

Vorteile:

Probably the strongest reason I like MemberLeap software is how it streamlines member management tasks. It's a real labor saver in that respect. Next is the flexibility of the software. Because all organizations are not the same, It has nearly every conceivable scenario covered and all of that is available to us through the configuration panel.

Antwort von Vieth Consulting

vor 7 Jahren

Awww! You are amazing Carmine, and we are so happy that we could help you manage your membership for efficiently! Take care!

Paul
Executive Director in USA
Bildungsmanagement, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

MemberLeap Review - ASA

5,0 vor 2 Jahren

Kommentare: The team has been very responsive and helpful. Thus far, it has been a good experience.

Vorteile:

The program is robust for the price point, which is great for a small nonprofit like us. It will save us countless hours with membership and conference/event management.

Nachteile:

We have had some transitional challenges, but the team has been responsive.

Antwort von Vieth Consulting

vor 2 Jahren

Hi Paul! We have enjoyed onboarding your organization and look forward to serving your membership needs for many years to come.

Taya
Executive Director in USA
Regierungsbeziehungen, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

A critical partner for our organization

5,0 vor 2 Jahren

Kommentare: The overall experience has been wonderful. The staff are creative problem solvers willing to modify or create products to exactly meet our needs.

Vorteile:

The products have been easy to use, and the customer service and training have been top notch!

Nachteile:

So far I haven't had any issues with the software.

Antwort von Vieth Consulting

vor 2 Jahren

Thanks for the review Taya! We enjoyed onboarding your organization and look forward to partnering with you for many years to come!

Pamela
Psychologist in USA
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

The member leap team was very helpful and responsive to my questions.

4,0 vor 7 Jahren

Vorteile:

It's member interaction software and interface with quickbooks. I like the videos and find that most tools are intuitive to figure out how to use.

Nachteile:

The amount I personally have to do since I we are a small organization and do not have a webmaster.

Antwort von Vieth Consulting

vor 7 Jahren

Thanks Pamela! We are so glad that you have found our software to be intuitive to use. Maybe someone on the board could step up and help you with using the system? Take care!