MemberLeap Erfahrungen

Member Relationship Management for an Advocacy Organization

Kommentare: Our experience has been great. MemberLeap provided significant and timely support during the website design process and during the process to cut over from our previous site. The website they designed is very visually appealing and has the functions we wanted. The site is fast and works well. Contributing content, creating events, launching newsletters and all the other main functions are as easy to perform as we had originally assessed.

Vorteile:

We selected MemberLeap for its comprehensive range of functions, the ease of administration, and the quality of the online help resources. We also liked that it is owned by a website development company since we planned to use it as the foundation of our website.

Nachteile:

MemberLeap could use more member engagement tracking metrics, and easier means for reporting them.

Legal Management Exchange

Kommentare: Positive. [sensitive content hidden] was very responsive to our needs as we developed the site.

Vorteile:

Ability to host our community on a standalone website.

Nachteile:

We didn't have any issues - I have no complaints.

Association Management

Kommentare: They hit the target date of launch and helped with the transition. Once setup and we began using it immediately. The build out of our first event took some time.

Vorteile:

Event setup was straightforward Registering and recording attendance

Nachteile:

Not always intuitive Training happened at a time when we hadn't used the product yet

Don't Miss Out, check out Memberleap!

Kommentare: Our experience has been great. Our website was revamped, it looks better than ever, and as a result our business online has flourished.

Vorteile:

Member Leap hands down is the best for membership services and website management! What I liked most particularly is the fast turnaround time for any issues we have run into. Whenever we submit a ticket through their email their team responds fast and efficiently and solved our problems!

Nachteile:

we have not had any bad experiences using or dealing with Memberleap.

MemberLeap is Amazing!!

Vorteile:

We have been extremely happy with the features and benefits that MemberLeap has brought to our association!! They worked with us to customize a number of things we needed and it has been a fantastic experience!!

Nachteile:

The LMS but they customized a great solution for us!!

Used MemberLeap Since 2019

Kommentare: Having used other software and been in association management for more than 20 years, MemberLeap is a great value. The MemberLeap team is very responsive if we have challenges., and if we can't find how ot use something, they will walk us through instructions.

Vorteile:

Membership database management is flexible with fields - which makes bringing in old material easy - even if you don't use it, conference and event registrations is very user friendly, we use the proposals module to solicit and grade abstracts for our medical conference. The communications (email) piece is great, and the ability to email groups within the database and within modules is also great. I LOVE the Quickbooks integration - you can match up your budget line items for automatic reporting in Quickbooks. The website module is super easy to build and maintain our web pages.

Nachteile:

I didn't like that the events and membership modules did not talk to each other much, but MemberLeap is making strides to change that aspect. Archives are okay, but it would be great to have a way to actually share files (like in google docs or dropbox). I would like to see updated training modules to match some of the newer features.

MemberLeap Helps Volunteers Run Non-Profit Association

Kommentare: We have a good working relationship with MemberLeap. They offer a good overall product for Member Management, Member Communication, and Event Management at a good price. They have many more capabilities that we have not taken advantage of. When we have needs that are beyond the current capabilities of their system they work with us to do custom programming to meet our needs at a reasonable price and on a good implementation schedule. We appreciate their service, agility, and flexibility.

Vorteile:

We are a 100% volunteer non-profit trade association with over 2,000 Members and have been happily using MemberLeap since 2017. The MemberLeap team made switching providers easy. We like that MemberLeap is strong in Member Management, Member Communication, and Event Management. A very small group of non-technical volunteers is able to manage a very professional looking website and handle all aspects of Member and Event management thanks to MemberLeap's easy to use interface. MemberLeap's customer service is very good and there is a detectable desire to serve their clients.

Nachteile:

The only con we have experienced is the inability to issue refunds via the system through our payment gateway. Luckily we have so few refunds it a minor inconvenience. Anything else that we have found difficult has successfully been mitigated by training and assistance from the MemberLeap team.

MemberLeap software implementation

Kommentare: We converted a GoDaddy website with Wufoo for forms, Excel for membership tracking, and Constant Contact for event tracking. MemberLeap combined all of that into a sleek, easy to manage system that is extremely user-friendly. The implementation process was extremely smooth, and responses to our questions were virtually immediate. The member management system is highly customizable, and therefore fairly labor-intensive to implement, but the implementation consultant was extraordinarily responsive and helpful with ideas on what options would suit our organization best, even when it took several iterations to settle on a particular direction. It seemed we were implementing additional functionality every week, and I don't know how our organization would have been able to manage our most important function, which is to review non-profit grant applicants and award grants, during this pandemic without this system and their integrated Zoom platform. We built the website and implemented the member management system with online join/renew functionality, profile edit capability, committee signup, committee email/message boards/document archives, online forms, surveys, elections, invoicing, and online learning courses, in a rapid 4 months. Even after implementation, we are very impressed with the rapid customer response when we have questions or issues.

Vorteile:

All of the modules are fully integrated rather than being third-party sourced, so the functions are faster and data has full integrity. The modules are also available to be turned on as needed if a phased-in approach is required. In addition, there is the ability to set up committees (aka projects) with an autonomous ability to manage internal emails, calendars, message boards and document archives exclusively and confidentially within each committee.

Nachteile:

The administrative functions are fairly basic. Although most of the major admin functions can be assigned to a specific user which is a positive, they can't be defined by role which requires a bit of maintenance as people move around in roles. Also most admin functions are global for the organization, rather than restricted for which person or data fields they can access.

APAM Review

Vorteile:

The sky is the limit with MemberLeap! The number of existing features is truly amazing, and the list keeps growing! It seems that most times we look to the software for a solution to our problem, it already exists. And if it doesn't exist, the Customer Support experts are willing to meet quickly and discuss a customized solution. Couple that with the fact that the Customer Support experts are dedicated to timely and thorough responses, and it's hard to find a more customer-friendly software option

Nachteile:

There are a lot of features available and sometimes it is hard to know whether you should be using a feature in your business or not.

Had to switch in a hurry from an over-priced product

Kommentare: We had to switch Association Management System providers within two weeks because our previous provider did not honor the price we had negotiated with them. We didn't need lots of functionality immediately but we did need dues payment and member management quickly. We needed an attractive front end and we got all of these. As we need to add more things to the website it's easy to do in comparison to the labyrinth our previous product was.

Vorteile:

The product has a lot of functionality but the interface is easy to learn. Customer Support is phenomenal with someone getting back to us within hours and answering questions, making fixes or access to new functionality easy. The product price is so low compared to what we had.

Nachteile:

The Admin interface is hard to learn unless you have something specific to do. Once you get into a module it's easy to figure out what to do.

Reliable assistance when you need it.

Kommentare: What everyone likes most is being able to get quick and professional assistance with issues and questions. MemberLeap team members have always been outstanding with this and we really appreciate that!

Vorteile:

Provides an administrator with more than enough tools to manage content and configure processing options.

Nachteile:

Just the overall layout, font and style of the Admin pages. It's perfectly fine but as far as the look and feel, it's not to my own personal taste. No biggie.

Great for our volunteer based organization

Kommentare: Excellent!

Vorteile:

The product is easy to use, but the support team is outstanding.

Nachteile:

Embedded text features (member emails, etc.) don't show up to administrators to view them for possible editing

Creation of new website for Statewide Judicial Association

Kommentare: The MemberLeap team was professional, knowledgeable and helpful. Only one team member wasn’t as extremely friendly as all the others and lacked some follow up on our questions. We liked that they are a locally based company so we checked out their business operations.

Vorteile:

I could understand the functionality and I only have general technology skills. This package will enable our group of volunteer Judges to vastly increase our communication and get better organized. The calendar, message boards, and mass emails are especially helpful trying to run an organization of volunteers without an executive director.

Nachteile:

There are a few layers to get through to create designs and some areas can be frustrating when you forget how to do something. We are beginning to create some how to videos to assist with this

Consolidates steps that took several programs

Kommentare: See pros above

Vorteile:

MemberLeap took the place of a website editor, membership database and several spreadsheets. Enabled us to control access to members only features and pricing. Enabled an online membership directory that updates as members join or renew. Support is timely and ability to customize features to meet our needs is appreciated.

Nachteile:

I do not have any significant complaints. More flexibility to format broadcast email message to support features available in MailChimp & Constant Contact would be nice.

Excellent quality and near-immediate service

Vorteile:

Very easy to use and highly customizable.

Nachteile:

None - the product is excellent. Any missing features are added very quickly.

A critical partner for our organization

Kommentare: The overall experience has been wonderful. The staff are creative problem solvers willing to modify or create products to exactly meet our needs.

Vorteile:

The products have been easy to use, and the customer service and training have been top notch!

Nachteile:

So far I haven't had any issues with the software.

Professional Association Finds Great Fit in MemberLeap

Vorteile:

6.2.2. We have been pleased with our transition so far and appreciate all of the tech/support staff working with us as we discover things we didn’t think about before the transition. As is often the case, until we started working in and using the system, there were aspects we didn’t know that we needed. The folks at MemberLeap and rep Consulting have been great about either talking us through how to use or find what already existed or helping us figure out what we need to have added. So far, it has been more of a positive experience for us. You don’t always get the positive feedback, usually you only hear about complaints from clients, so NABCA wanted to give you some positives.

Nachteile:

Higher learning curve than anticipated; however, no fault of MemberLeap.

Great Product

Kommentare: I love the registration platform/processing.

Vorteile:

We are a 501(c)3 without members and use this primarily for event registration and attendee communication. The event registration works very smoothly!

Nachteile:

The bank-end is a bit overwhelming compared to other more simplified platforms like YM, Wild Apricot, etc. It is sometimes hard to find what you are looking for in the long lists of resources, etc. I feel like updating the web pages can be a bit challenging. I would like to have more template options.

This system works very well and is easy to use.

Kommentare: The ability to handle the details of all our members, including their payments.

Vorteile:

It is easy and intuitive to use. It has all the functionality I need and more. The support is excellent. They are quick to understand my questions and needs. Anything I have wanted has been speedily resolved.

Nachteile:

Some of the search features could be improved. Sometimes I think I have searched for all the members of a certain type but the search has not been initiated.

GEA Website

Kommentare: We like the ability to do everything we need through the website

Vorteile:

The professional look of the website and all the features we can use within the organization.

Nachteile:

Some features are hard to understand when we're creating or adding information.

If You Need Member Software -- This is IT!

Kommentare: I would encourage anyone to check out MemberLeap. We have had others -- this one is the best!

Vorteile:

Super easy to use for both admin and members. Has everything we need -- directory, renewals, event registration, you name it. Links to our Quickbooks so monthly reconciliation is a breeze. Great value! Highly recommend! We have implemented a couple custom features that are make this software even more valuable for us.

Nachteile:

The pixel sizes for the home page slide show and the logo slide show take getting use to and require some manipulation to get correct. This is an area we are considering having customized to make it easier for us.

MemberLeap Review

Kommentare: From site architecture planning to graphic design, and from the first contact eight years ago to ongoing service today, my experience with Vieth Consulting's MemberLeap has met or exceeded my expectations and those of SSGA's members.

Vorteile:

Easy to use for both members and administrators, rapid service response, fair value.

Great experience switching to MemberLeap

Vorteile:

It's really easy to use and intuitive, even for people with no experience professionally managing a website or member management software. The project managers and programmers who designed an built the site were very responsive, helpful and patient. The system is half the cost of our former system and looks and works a thousand times better.

Nachteile:

There are a few things we wish it could do without having to pay to custom program a new feature: allow members to cancel their own registration to an event, put a credit on the account of a particular member, and a couple of queries that seem fairly basic. But we've managed to work around all the issues so far. We're also waiting for MemberLeap to update its app so that members can register and pay for events on their phones more easily.

Great app for consolidation of data and communication for our association.

Kommentare: Consolidation of several other softwares so only have to use one now.

Vorteile:

Consolidated the functions of Filemaker, Constant Contact and Wordpress, making it one stop shopping! The customer service team is fast, friendly and efficient.

Nachteile:

The admin is a little complex and almost has too many functions. They need to streamline the look and font formats to make it more user friendly. The good news is they're updating everyday and take suggestions.

My experience with MemberLeap has been very positive. Everyone has been very willing to help.

Kommentare: Better management and member interaction than our old website

Vorteile:

Probably the strongest reason I like MemberLeap software is how it streamlines member management tasks. It's a real labor saver in that respect. Next is the flexibility of the software. Because all organizations are not the same, It has nearly every conceivable scenario covered and all of that is available to us through the configuration panel.