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Über DentiMax
Die Anwendung bietet zahlreiche leistungsstarke Funktionen wie E-Rx, enge Integration, Aktualisierungen der Patient*innenversicherungen in Echtzeit, Patient*innen-SMS und elektronische Signierung.
This software integrates well within any dental practice, allowing the dentist to provide quality care proficiently and professionally.
I don't know if they were having an off day or not but if so they should not work that day because they can make the days of the people they talk to upset.
Nutzerbewertungen filtern (105)
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Nutzerbewertungen filtern (105)
CTG review
Kommentare: The ability to track treatment plans has given us the potential to fill open or cancelled appointments.
Vorteile:
I appreciate the ability that Dentimax offers in customizing the software to our office's unique requirements.
Nachteile:
We have intermittent times when the labtop does not sync with the main computer. I hope that we don't need to upgrade to a server.
Antwort von DentiMax
vor 6 Jahren
Hi Dr. Marlow, Thank you for taking the time to write us a wonderful review! I will have our support team give you a call about your laptop. We do not support hardware, but can look at a few things and give you a few pointers to look at. One thing you can check almost immediately is whether or not the laptop is on wifi. If it is, you may want to look into a hard wired connection to the internet, otherwise the wifi signal floating through the air can get disrupted at times for various reasons. Thanks for the opportunity to serve you! Sincerely, Alicia
Best PMS with Everything You Need
Kommentare: Overall, once we got everything up and working it is by far the best software in dental. Easy to use and learn how to use it. Training is great with [sensitive content hidden] is great in Sales. Super helpful and efficient. You get to know the team in support so it helps for future calls.
Vorteile:
I have used several softwares and Dentimax has it all. It is straightforward and simple to learn and use. The line item accounting makes it easy to see exactly what's going on. The charting is simple and all on one screen with notes. The integration with DentalXChange is a must have to make claims a breeze. We get paid faster and claims go out clean the first time!
Nachteile:
The support is my least favorite of all the cloud based software companies I have used. We did a conversion and it was rough. Follow thru lacked and several parts and ons weren't activated. Once we got a hold of someone the team itself is great, but sometimes it is impossible to get ahold of support. There is one number for everything and if you're on hold and get to number one and it's been too long you get hung up on. I have learned the better times to call and it is better but support could use work. You have to wait weeks to get an appointment to add something or fix something that isn't critical to the performance of Dentimax.
Antwort von DentiMax
vor 5 Monaten
Thank you so much for taking the time to provide feedback to us Becki! We are so glad your experience with Sales and Training has been great, and thrilled that you love the software (we love line item accounting too!). I’m sorry if you experience with Support has been challenging. We do have a feature on our phone system to hold your place in line to receive a call back to avoid the wait times (which vary depending on the day, time and season), as well as the option to email support@dentimax.com and receive a ticket number that we will call you back on if that is easier for you. If you have any additional feedback you would like to share, please feel free to get in touch with me directly at alicia@dentimax.com. All the best to your success!
Great potential, great first impression, poor execution
Vorteile:
They have very responsive support and training staff. The detailed product help files that are packaged with the product are full of very useful information. There are lots of training materials online. Compared to the competition, it's probably the most user-friendly interface. It doesn't require expensive hardware run.
Nachteile:
It's not designed for modern small office networks with domain security. DentiMax requires all users that work with DentiMax to have administrative rights to the PC the software is on. This opens the PC and the network it's on to security breaches since everyone can access everyone else's files on the PC. It performs poorly compared to competitors. The response time is around 3-5 seconds for Patient record retrieval on a 1 Gbps network and high powered servers. This happens for most clicks on the screen when checking a patient in. It makes conducting business on a busy day very frustrating. There are numerous little issues such as the mouse cursor not changing to an hour glass to let you know it's thinking. You keep clicking again and again, wondering if the software is stuck. This eventually causes a problem where support has to go to the DentiMax server and clean up "dead" connections. Closing the program causes a bunch of error messages to appear on screen that you must close individually or kill using the task manager. This happens 98% of the time you close the program. DentiMax is aware of the issue but appears unable to fix it, even after being aware of it for over six months. The DentiMax feature to force users to change their passwords does not work, and support hasn't been able to figure out why either. DentiMax imaging allows any user with access to a DentiMax PC - even with the lowest access rights - to reach directly to the server the images are on and delete those images - even all of them, everything at once. They can't see the images, but they can delete them all. Imaging is not client-server software. There is no server keeping everything safe, and the software requires users to have local administrator access to the image storage folder to work. I luckily I had backups when some images where inadvertently deleted. Their document imaging system doesn't work well in Windows 7. It works well with Windows XP. Windows XP is no longer supported by Microsoft. Again, we had to call support to help them make things more stable for us. The online help for DentiMax is great. The report designer is a third-party product DentiMax purchased. The online help tells you to get the user guide for the reporting tool from the install CD, but there is no documentation on the install CD.
Great Dental Software - Reasonable Cost
Vorteile:
DentiMax is easy to use and reasonably priced. The tech support is extremely helpful and even cheerful. They are available without a long wait like other, better-known dental software companies. I've always spoken to a representative who is located in the USA and who answered questions quickly. After the initial DentiMax training, the software follows a logical order, making finding your own answers to questions easy. I paid for an extra hour of training, which I used after I had a few questions and now feel very confident in using all of the functions and customizing fields to my own preferences. I am not highly computer savvy, but Dentimax follows a distinct pattern of thinking that even I can negotiate through the different pages, such as setting up perio and dental charting, ledgers, etc. If you are looking for excellent dental software and have been talking to reps from the 'big' companies, I'd suggest looking at DentiMax. The differences are about nil, but the cost difference will be huge. I work in two dental offices, besides my own alternative practice business, using the two big company software packages in my private practice jobs. Knowing these other two dental software systems allows me to compare directly. DentiMax offers everything the others do, as far as I can tell. So why pay more?
Nachteile:
The only one thing I don't like about this software is that probe readings for bleeding points have to be noted before the actual pocket reading or after you finish with pocket numbers. If you chart '5mm' , then bleeding, it advances to the next surface and the red bleeding point will be in the wrong spot. In reality, I won't know if a pocket is going to bleed until I have measured the pocket, so I want to chart the millimeter number and then the bleeding rather than the reverse. You can just go back to the sextant, quadrant, or arch to click on each bleeding point, but this makes charting slower. This is the same problem with Eaglesoft. Dentrix has this one right with charting the millimeter number, then pressing the 'B' key to note a red bleeding point as it actually occurs. For example, press '5B' and you get a 5 mm pocket with bleeding by just clicking on 2 keys. I can't imagine why the bleeding point needs to be noted first.
ABSOLUTE LIFESAVER!!!
Kommentare: Long story short,they have thought of EVERYTHING. You can tell the people that have built the program have a Dental background. Same is true for the training, sales and support staff, they can talk the talk!
Vorteile:
I have used Dentrix, Curve and Windent, and I can tell you this has been the easiest program to learn. Dentimax is very intuitive and user friendly. The ledger is probably my favorite part of the program because it truly stands out from the others. Unlike other programs, Dentimax is REAL ACCOUNTING! This means when you want to know why a patient still has a balance you can easily look down the ledger and see exactly which item the money is owing from- and ledger notes makes it easy to indicate why money is still owed (ins denied, maxed out, ins lapsed). The ledger also keeps track of insurance history. So the next time a patient comes in and they owe a different amount for their perio maint. you can quickly reference the old plan and explain the difference in coverage. Dentimax also offers a home page which allows me to keep website links, reports and shortcuts to areas of the program all in one place, and accessible with one click. The Document center is very thought out; it's not just scan items in. You can create documents and even have patients sign electronically- on top of being able to scan and store. I also love that i can get to any part of the program without having to move in any particular order. As long as I have the patient selected, I can jump to either their chart, ledger, Rx, perio exam, etc. Plus, with all the fun extras, you can be TRULY PAPERLESS
Dentimax for our office
Vorteile:
Fairly simple, customer service reps are helpful, auto-email feature, clear displays, usually works well.
Nachteile:
System is very slow sometimes, additional features require upgrade and fees. Would be nice if template mode was easier to use to make recurring appointments.
Antwort von DentiMax
vor 7 Jahren
Hello Nasira, Thank you so much for the review! We are glad you are enjoying DentiMax. We would be happy to have a technician call and speak with you about any slowness you are experiencing and make sure you are up to date with all the technical specs required, and what the optimal performance options are, to see where we can help! Also, we can run through the fastest way to create templates for blocking the schedule (since there is a few options), and show you how you can easily copy/paste them once created to go into any column/provider’s schedule! One of the best things about our company is that we never force anyone to purchase an upgrade or pay for annual maintenance. You are welcome to skip a few upgrades if you would like, and purchase them when you do see an upgrade with the desired features (and you do not have to pay for the ones you skipped!). We do also have monthly maintenance options that include the upgrade, as well as some other cool features, such as texting and online kiosk. We will be happy to review your options with you as well for when you are ready to upgrade. We look forward to helping you however we can, and appreciate your DentiMax loyalty! Sincerely, Alicia
Dental Software
Kommentare: While I don't believe a Five Star Dental software program currently exists, as they all have different strengths and weaknesses. I do believe that Dentimax is trying to reach that 5-star mark. I have previously used Dentrix and Eaglesoft and am now using Dentimax. It is very user-friendly and has many features that are helpful with managing a paperless office. From scheduling to treatment planning and charting to the collection, Dentimax is aiming to improve each aspect, and trying to make it better and more user-friendly.
Vorteile:
Clinical, charting, imaging, and practice management integration. Cost effective practice management system.
Nachteile:
Customer IT support can be slow and ineffective, but they find a way to make sure we are taken care of as a customer.
Antwort von DentiMax
vor 8 Jahren
Hi Eileen, Thank you so much for your review of DentiMax. We appreciate your feedback and the opportunity to serve you better. We always love being on site in your office and appreciate the special relationship we have with your practice. DentiMax takes pride in offering excellent customer support and we do everything possible to resolve any questions or concerns in one telephone call. If ever you have a concern about call resolution, our supervisors and managers are always standing by to help understand the situation and expedite a resolution whenever possible. Thank you for your continued loyalty to DentiMax.
The support staff saves the day, yet again!
Kommentare: It has been great having her to help us/remind us how to do everyday tasks that no one ever trained us on or originally quickly went over and now we forgot. She is incredibly patient, kind, upbeat and helpful every time we've had a problem (or just didn't know how to do) She always calls back quickly and has made learning the system an easier chore. WAS
Vorteile:
there are reports for 90% of our needs. It's better than doing by hand. We have many issues but the tech dept. and the support staff has been very helpful and have corrected most of them.
Nachteile:
all the glitches in the program. everyday a new problem occurs. Its extensive which is great but also difficult to find some reports as many are similarly named. or figuring out which one I do need. there is no report to print a full sheet of one insurance carrier at a time. I don't need a sheet of 40 carriers if we use 10. issues with calander. when trying to make next appt. a message often comes up saying grid index out of range file, prog pref and I have to get out of the program, go back in and try the calendar again to see if it will advance 90 days or whatever time frame I was trying to do.
DENTIMAX 2020
Kommentare: VERY EASY TO MANAGE THE FRONTDESK FROM A PATIENT CHECKING IN TO THE CHARGING OUT. VERY EFFICIENT IN SCHEDULING ESPECIALLY MULTIPLE FAMILY MEMBERS
Vorteile:
EVERYTHING! IT IS ONE OF THE EASIEST & BEST PROGRAMS OUT THERE. EVERY FEATURE IS USER-FRIENDLY I LOVED THE 2018 VERSION BUT I WILL SAY DENTIMAX HAS OUTDONE THEMSELVES ON THE 2020 VERSION. THE SUPPORT TEAM ALWAYS HAS A QUICK ANSWER & IF NOT WILL RESEARCH THE PROBLEM & CALL BACK IN A VERY TIMELY MANNER. LOVE THIS PROGRAM
Nachteile:
I HONESTLY HAVE NO COMPLAINTS & IF I DID FIND A PROBLEM IT WAS CORRECTLY OR TAKEN INTO CONSIDERATION FOR AN UPGRADE
Switched from Easy Dental to Dentimax
Vorteile:
It looked easy to navigate Check eligibility quickly Easy to make new patient appointment files
Nachteile:
Inputting claim payments Creating secondary claims Lots of clicking to get where you need to go. Wish our patient history imported from old system.
Antwort von DentiMax
vor 5 Monaten
Hi Emily! Thank you for taking the time to leave a review for us. We appreciate your feedback! We have a quick and easy payment screen you can use to enter individual or bulk checks that works just like an EOB reads. Additionally, you don’t have to create secondary claims, just mark the patient claim ready to bill after your primary pays (right click, change secondary status to ready to bill) and send the claim out! Nothing to create here— we automate it for you. Unfortunately we can’t convert all of your old data (100% data conversion is pretty unheard of in the industry unless it’s with the same company), but I am glad you have what you need to move forward. We will be happy to provide you additional training if you would like to walk through the payment or claim process—just let us know! Sincerely, DentiMax Training
Rancho cucamonga dental office
Kommentare: Horrible to get help . Wait a week or 2-3 weeks nothing works
Vorteile:
It is easy to use . That the only reason
Nachteile:
None of statements figures are correct or it print out zero. Patients balance comes out zero or depends what statements are correct but its horrible . I have called numerous of times. Paying $199 per month fir nothing.
Antwort von DentiMax
vor 3 Jahren
Hi Rita, Thank you for reaching out. We try to help every one of our clients regardless of their level of expertise. It looks like we have spoken to your practice about 5 times in the last 3 weeks and have helped with training issues for your ledger which was causing an issue for you being able to print a statement. I do see we were able to help with this, and also had scheduled a follow up training on the ledger to assist your practice with other accounts, which has been canceled by your practice. We will be reaching out today again to see how we can assist. If you need immediate help, our average hold time today is approximately 2 min and 41 sec, or if you prefer, you can request a call back in our phone system to hold your place in line. We look forward to providing you excellent customer service. Thank you.
Worst consumer service!
Vorteile:
Allows customization of notes and clinical notes and charting is clear.
Nachteile:
Technicians are condescending, rude and unhelpful.
Antwort von DentiMax
vor 7 Jahren
Hi James, While I am so glad that you are enjoying the custimization and function of the charting screen, I would like to discuss your support experience and get some more information from you so we can deliver the customer service that you deserve. Customer service is very important to us and we want to prove it to you! We pride ourselves on being open, easy, and accesible to everyone, and I apologize if that was not your experience. Please contact me directly so that I can get you taken care of at 800-704-8494 x207. Sincerely, Alicia.
Customer Service
Vorteile:
The team at Dentimax is an easy phone call away any time we have ever had questions. They are very helpful and friendly, and always go the extra mile to make sure we are happy with our products. It is nice that they can remotely access our computers whenever we need help so that we never have to wait for someone to come into our office.
Nachteile:
It's hard to find something that I don't like about the software, especially since I can customize features to fit my needs.
Unhappy with service
Vorteile:
The ease of using the system although there are a few issues that we keep having.
Nachteile:
Waiting on hold for over 1 hour to be told we could not be helped.
simply amazing , affordable and do the job
Vorteile:
user friendly powerful billing capabilities built-in report writer very impressive support team with amazing response time easy interface to 3rd party systems bridging almost done for all imaging software
Nachteile:
wish if its web based and wish if it support unicode characters
Antwort von DentiMax
vor 8 Jahren
Thank you so much for your feedback. DentiMax bridges to virtually every imaging software used in North America, including the following: Dexis, Schick, Kodak, Suni, VixWin, Visix/TigerView, Eva, Prolmage, Dent-X, PlanMeca Dimaxis, , Apteryx, Belmont, Cliniview, CliniTouch, DDS ApWorks, ImageDDS, ImageXL, MaxView, PPDx, VisionDent, Lightyear, XDR, Dolphin Imaging, DentiMax Imaging and others. In addition, DentiMax offers an Internet version of the software which gives you complete access to your practice data from any computer that has high-speed Internet capability; making the perfect solution for multi-location practices and billing services.
Dentimax has made my job easier
Vorteile:
I enjoy Everything this software has to offer! Were can you get an amazing value with such customization of use from a product, DENTIMAX.
Nachteile:
There is nothing that I do not like about this product. The quality and ease is exceptional. I have used another BIG name software out there, and thought they were really good until I started using DENTIMAX!
With many obstacles -Dentimax meets the needs at a below level.
Kommentare: If you’d like a simple straightforward system- then I would not recommend this one.
Vorteile:
The price is somewhat ok for the software. The recent upgrade of the chart is more adaptable. I also like the templates I created.
Nachteile:
Not very compatible with Dental Hygiene clinics and tech support is substandard. It takes a few steps to do a job.
Dentimax is a true partner for our dental practice.
Kommentare: Dentimax is a great investment at a competitive price!
Vorteile:
The system upgrade was smooth and on site training was spectacular. There are many features that allow efficiency in your practice.
Nachteile:
There doesn't seem to be negatives, because support is there to help. Everything is streamlined resulting in a positive outcome.
Dentimax is great!
Kommentare: I have experience with other dental practice management software, but Dentimax is my favorite. I did my research before buying and even contacted some other dentists before making a decision to ask them about their experience with it. All of them had good things to say about Dentimax. I have been using it for about a year now and have no complaints.
Vorteile:
Customer service is second to none. Software is very user friendly and packed with features. It does everything I need it to do and a lot more.
Nachteile:
I don't have any complaints really. It has been a very positive experience for myself and the rest of the office.
User friendly and easy to learn
Vorteile:
Ease of use, scheduling and ability to customize to our practice. Reports can be customized to specific needs and wants.
Nachteile:
Customer service hold use to take awhile but lately, there has rarely been much of a wait if one at all.
Best Software I've EVER Used
Vorteile:
Super easy to Learn and Navigate. They all have a background in dentistry, so you there is a lot of that reflected in the software. Everyone is nice and willing to help! TWO THUMBS UP!
Nachteile:
I don't really have any thing that sticks out as a con to me, there's tons of customization options, so if you don;t like something, its likely you can change it to you preference.
Ten years+ with Dentimax and still a happy user.
Kommentare: If considering this software, I suggest you get the DEMO disk, as I did more than ten years ago. At the low pricepoint I was somewhat skeptical as to how good it could really be. Well after perviewing the DEMO I purchased the program and have not looked back. It does everything I need and more. I was an early EASY DENTAL user, and just got tired of the spiralling support costs. I also used TDOCS which was a very good program, but looked at the Dentimax Demo, and at the price decided to go for it. Like all good, well supported software companies, Dentimax has continued to improve their product. They are listening to the users! And speaking of support, the support I have received has always been prompt, courteous and they work with you until the issue is addressed and fixed, not that there have been very many. I recently upgraded to the latest version and they were great to transfer data, install the system, and included a thirty day free support should any issues arise. I know I gave across the board 5 Stars, but I have been that satisfied.
pleasing and satisfying product
Vorteile:
This Practice Management solfware is user friendly and offers many features. It has capability to integrate with other sensors or intra oral cameras. Outstanding Tech Support : very professional, courteous, and helpful.
Nachteile:
We have been using Dentimax for over 3 years. So far, we have not encounter any disapointment. Everything is working perfectly.
Dentmax is great
Kommentare: This is the 2nd software I've used prior we we're using easy dental. This software is 100% better! We had trouble learning at first but customer service is amazing.
Vorteile:
Many functions & great customer service
Nachteile:
None
Great customer support & staisfation !
Vorteile:
Dentimax has several features to make it an efficient dental practice management software. At times, it does seem difficult to figure out certain features but their customer support ( one of their team workers) has been very efficient. With her online training for less than an hour, we were able to fall back on track with the software & continue working in a smooth manner.
Nachteile:
Text messages to inform patients regarding their scheduled appointments is an additional monthly fee
