von Mascolo Support Systems5/5 20 Bewertungen
Bewertet am 23.9.2019
Brilliant from Day 1
Kommentare: Amazing, from start to finish, couldn't get any better! These guys know their stuff and are extremely friendly and approachable
Vorteile: The software is very user friendly, installed onto your main PC therefore, you avoid any issues with cloud based software. The setup process was very easy and installation ran extremely smooth. The sales team and software support team are very friendly, nothing is too much trouble for them and they have gone above and beyond in ever way possible (big thanks to reps). The software is constantly changing, in small ways and big ways which is great because there's always a new feature to help grow your business. The add on benefits are great, well priced and give you the flexibility to work away from the business when needed.
Nachteile: Nothing - any issues i've had or requested changes have been completed which is great! Future updates to the online booking system, bringing this into a more modern look will just top it off..
Bewertet am 11.1.2019
"Can't beat it,"
The Support is team is always there should we need them, they are very friendly and they will always help us remotely and will come in to the salon to fix any issues should they need to which is very rare.
We have been with salonGenius for over 18 years and we wouldn't change software providers.
Very easy to use.
Organised way of booking appointments rather than a pen & paper diary, very professional and organised system.
Keeps track of clients records and appointments.
Nachteile: There could be more features for beauty services, but overall happy with the options available.
Bewertet am 18.11.2019
Kommentare: From first contact to implementation and training, the team were patient, friendly and professional.
Salongenius has massively cut down on admin and reduced no-shows to a minimal amount.
It has also improved "stock control" saving us a fortune in the misuse of product.
It is simple and intuitive to use but the training helped us get up to speed very quickly.
Nachteile: Nothing has become apparent as yet. If it could make the coffee
Bewertet am 30.10.2019
21 Years With Salon Genius
Vorteile: We have been using Salon Genius since the salon opened and it is integral to the running of our business. The customer support is always reliable and friendly. So many of the features elevate the productivity of the salon.
Nachteile: The system can often crash and we sometimes have issues with online bookings not falling in line with how we like our appointments booked.
Bewertet am 16.1.2019
Have been using salon genius now for 11 years!
Kommentare: I have always used salon genius and have never been disappointed. I don't use everything on there and really should but that is my fault as there really isn't anything you cant do with it. It has everything you need from making appointments, text msg reminders to clients, great for marketing, pulling up reports etc etc.
Vorteile: The support is amazing, always there to help when needed.
Could be more simple to use. i.e click and drag an appointment across etc.
It is quite expensive so make sure you get as much as you need
Bewertet am 20.1.2019
USED OTHER SYSTEMS , BEST BY A MILE !!!
ONLINE BOOKING HAS SEEN AN INCREASE IN TURNOVER.
FANTASTIC SUPPORT , [SENSITIVE CONTENT HIDDEN] HAS BEEN SO HELPFUL AND ALWAYS GOES THE EXTRA MILE.
VERY EFFICIENT PHONE SERVICE.
ANY PROBLEMS SORTED QUICKLY , SO YOU CAN CONCENTRATE ON THE SALON.
EASY TO USE , GREAT SUPPORT , EASY FOR TEAM TO UNDERSTAND TARGETS, ONLINE BOOKING EXCELLENT.
SALON SPY HAS BEEN FANTASTIC.
Nachteile: IF WE HAVE AN ISSUE , SALON GENIUS ALWAYS LISTEN AND RESPOND , SO NO ISSUES.
Bewertet am 11.12.2018
Salon Genius - Best salon system!
Kommentare: The most helpful staff. Everything is sorted for you and what the salon needs. If in the rare cases there are issues, they are fixed in minutes. We even had one of their customer service team drive a new base unit to us from Bournemouth to London in an emergency so we wouldn’t be without a system! Now that’s service for you!
Vorteile: Easy to use and works for all areas of our business.
Nachteile: Nothing! All parts work perfectly for what we need.
Bewertet am 16.1.2019
Great Investment for my business
Vorteile: So easy to use the training was second to none and the support is fabulous there are so many features too I especially love how the system automatically reminds clients that havent come back for weeks and also thanks new clients.
Nachteile: writing on screen slightly too small when we print out the day sheet. on screen its fine
Bewertet am 17.9.2019
Kommentare: Never had a problem before, everyone very helpful and knowledgeable.
Vorteile: Easy to use and understand. Team at SalonGenius are helpful if needing anything doing that we aren't able to do.
Nachteile: Freezes a lot - could be due to old computers. Not able to press 'unsubscribe' in emails so getting a lot of spam.
Bewertet am 23.3.2019
Super salon support from Salon Genius!
Vorteile: The support that we receive from Salon Genius is second to none!
Nachteile: The way that the emails were set up has been problematic in the past, but I understand that this has now been eradicated......can’t wait to find out in the next couple of weeks when we upgrade!?
Bewertet am 18.1.2019
Kommentare: We have received fabulous support over the past 4 years. One of the support team, in particular, has been so good with us. Very patient and his knowledge is immense. CSR is a legend.
Vorteile: The reports available are invaluable to our salon and the continued successful running of it.
Nachteile: Other than wishing the cost was less there is nothing I don’t like.
Bewertet am 30.1.2019
Kommentare: Sometimes support takes a while to get back to you, stock can still sometimes take a while
Vorteile: Very reliable, keeps up to date. Easy to look at and navigate
Nachteile: Sometimes there could be a shorter way to do things. Also, I look for 4 simple numbers and there are not that easy to get
Bewertet am 8.3.2019
Kommentare: very happy with the overall service of salon genius and staff are very helpful
Vorteile: i like the fact it is easy and straight forward to use
Nachteile: nothing everything is easy and simple to use
Bewertet am 16.1.2019
Great software and support
Vorteile: Could not survive without it! Very easy to use, with many great features
Nachteile: Nothing comes to mind have always had positive experiences
Bewertet am 16.1.2019
Vorteile: Easy to use. The system looks great and fast support
Nachteile: None cons to this software. I like the system
Bewertet am 16.1.2019
Kommentare: we've had salongeniuse for over a year now and it has made life so much easier. our experience has been so good, the team are a very helpful and always quick to respond to any of our needs.
Vorteile: we love how easy the system is to use.
Nachteile: nothing to really dislike about it. salongenius are always quick to help us
Bewertet am 3.10.2018
At Last! A salon software system that is actually designed for a salon with business needs!
From the first meeting with their New Business Consultant they have been an absolute pleasure to work with.
There is absolutely no "smoke and mirrors" - just genuine people with no BS
The system is brilliant - but their people are the real gems
Ease of use, both in the salon and from a business perspective
Simple and logical steps to follow at all times
Outstanding Customer Service
IT WORKS ON EVERY LEVEL!
There are very few and those will be rectified by SalonGenius in the near future
They have turned a small negative into a massive positive through their flexibility and customer service
Bewertet am 27.8.2015
SALONGENIUS literally transformed my business
Kommentare: From the moment I first made contact with salongenius 3 years ago it has been nothing but first class. The software is so easy to use and my salon wouldn't be the same without it. No hidden fee's or surprises and does exactly what I was told it would do and then some. The support that I get to help me when I need it is second to none. We have used previous systems in the past and none of them even come close. The software is always changing for the better and as far as I am concerned this software is head and shoulders above the rest. Cannot recommend these guy enough.
Bewertet am 8.3.2016
Great system - no contracts!
Kommentare: We have used many systems in the past. We were keen to find a supplier who didn't tie us down to long term contracts and who handle a full service support team if we hand questions about the software. At all points the SALONGENIUS guys were helpful and supportive! Would highly recommend.
Bewertet am 11.3.2016
Software made easy
Vorteile: This software is easy to use and helps with the day to day running of the business. It has taken the stress out of the running of the salon.